REPLY TO CLASSMATES POST WK7

Classmate#2

Chapter 11 DB Topic #3

Chapter 11 DB Topic #3 Desmond Otasowie

Does anyone here have experience as a cashier? 

I have some experience as a cashier, for I used to be a cashier at McDonald’s. For starters, it was not the best job for customers can be quite difficult at times. Nevertheless, as a cashier swiftness and accuracy is of great importance, however, these attributes come with time. A cashier must first become familiar with their registrar, be great at calculating basic math in their head and have great customer service. After one fully masters these, before speed comes into play.

 

Do you think the software mentioned in the reading works?

I do not believe the software mentioned in the reading works, because a machine cannot detect customer relations. What I mean by this is that I could be the fastest cashier in the world, however, I cannot control the customers. While I was a cashier sometimes customers slow you down by asking questions and taking time to reach for their payment and receive any change from payments. Using this machine would count such actions against a cashier under these circumstances.

 

What if a cashier is slower but very friendly, should companies keep this cashier?

Yes, companies should be this cashier because customer service is of great importance. Having a good customer service far outweighs being a fast cashier. Without the customers, there would be no one for the cashier to check out in the first place. The whole point behind the machine is to reduce labor cost, but how would you pay for this reduced labor costs if there are no customers to act upon.

 

How much patience do customers have nowadays?

Customers have little to no patience in most cases nowadays. People expect things to be done in a blink of an eye and get frustrated when things don’t go their way. However, this does not change the fact that people want to be treated with respect and kindness, and almost we want fast service, no want a bad service. When it comes to it I’d rather have a slow service than a rude one.

 

If cashiers know they are being compared to labor standards, might their customer service levels decrease since they are just more of a robot?

I believe if cashiers knew that they were being compared to labor standards then their customer service will defiantly suffer because they will become more focused on swiftness. This pressure would not only make them more like a robot but could cause more mistakes when handling money because cashiers would be more focused on becoming faster in a short amount of time rather than allowing it to happen with time and experience.