HR APPLICATION 4 WEEK 6

Textbook:

Blanchard, P., & Thacker, J. (2023).  Effective Training: Systems, Strategies and Practices (7th Ed.). Sage Publication

SUMMARY CHAPTER 8

In the Development stage, creating an Instructional Strategy (also called a Training Plan) is crucial to ensure that everything that needs to be done is done. This plan outlines everything that must be done to prepare for training, from material and equipment to trainee and trainer manuals. Content learning points from each learning objective need to be highlighted to clearly identify what needs to be learned. The type of training facility needed and the arrangement of the furniture should be based on the training methods that will be used. The room should be chosen to accommodate the training, not the reverse. Seating and other aspects of the room should facilitate trainee learning.

The factors to consider when choosing a trainer, such as credibility and competencies in training, were discussed. A separate discussion of OJT trainer qualifications revolved around their unique issues.

Based on the Instructional Strategy, a Training Plan Acquisition List is created. This identifies all items that need to be ordered, created or otherwise acquired in order for the training to occur as planned.

The use of outside resources such as consultants, prepackaged training, and seminars was discussed for situations in which in-house development of training doesn’t make sense. This is especially true for the small business. Options for training development for the small business were discussed, including forming consortiums and using industry associations.

In the implementation of training, we first focused on some practical issues related to keeping trainees’ interest in training. Use of icebreakers, learning objectives, variety, and an example of a type of exercise to keep training interesting was discussed. Next we provided some tips for trainers in the execution of the training program. Preparation, importance of the first impression, what to consider at the start of training, and how to use the podium were all discussed. Finally, some tips on communication and how to deal with certain types of trainees were provided.

The dry run and the pilot program were discussed. Before implementation of a large training program, it is useful to have a dry run in which the material is tested to see how effective it is. This dry run is not an actual training session but a process of going through the material and determining whether it is doing what you expect it to. The next step is a pilot program in which the first trainees go through the training, but with selected supportive trainees, so they can spread the word about the training program in a positive manner. Also, constructive feedback from the trainees is solicited to put the finishing touches on the program before it is formally launched.

PLEASE CITE atleast 2

Van Den Bossche, P., M. Segers, and N. Jansen. “Transfer of Training: The Role of Feedback in Supportive Social Networks.” International Journal of Training and Development 14 (2010): 81–94.

Velada, R., A. Caetano, J. Michel, B. Lyons, and M. Kavanagh. “The Effects of Training Design, Individual Characteristics and Work Environment on Transfer of Training.” International Journal of Training and Development 11 (2007): 282–94.

Saks, A., and L. Burke. “An Investigation into the Relationship between Training Evaluation and Transfer of Training.” International Journal of Training and Development 16 (2012): 118–27.

SUMMARY CHPATER 9 READING

We began this chapter by discussing the importance of a comprehensive evaluation. We end it by suggesting that a comprehensive evaluation is not always necessary. Understanding what to consider before evaluating makes such decisions more logical and useful.

Evaluation can be complex and, in many cases, costly. For this reason, we suggested throughout this chapter that evaluation is useful and important, but not necessary at all levels all the time.

Deciding what training should be evaluated, and at what levels, will be easier if the organization is proactive. By examining the strategic plan, it is possible to identify those areas of training that require evaluation and the extent to which evaluating is necessary. Without such direction, the training department will need to identify its mission and goals as best it can and work from there to determine the training that needs to be evaluated. Even for a large organization, it is simply not practical to evaluate everything. All organizations need to determine what training they want to evaluate and how they will do so.

The Training Program (Worldwide Technologies)We are now ready to examine the evaluation phase of the Worldwide Technologies training. In the design phase of the training process, one of the outcomes was development of evaluation objectives. These were detailed in the Worldwide Technologies case in Chapter 5. These will be the objectives we use for our outcome evaluation. The evaluation phase has a second output and that is an evaluation of the training process. The process evaluation will initially consist of the trainer, during training, documenting what she covered in each module and the time spent on it. These results will then be compared with what was expected to be covered in each module and the time spent. These results need to be captured immediately, so they are not distorted or lost. Additional process evaluation will be conducted, only if the results of the outcome measures show deficiencies in the training. All aspects of the process will then need to be reviewed to determine how to rectify the deficiencies. If the complaints that the owner was concerned about are reduced sufficiently, there is no need for further process evaluation. For the outcome evaluation, four types are identified. First, the reaction questionnaire. Recall that there are two components to the reaction questionnaire—the trainer and the training. The reaction questionnaire for the trainer will simply model the one presented in Table 9.4 of the text. 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