assign 3b KWO's

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Chapter 5 KWO’s:

1.Entrepreneurship-

2.Social entrepreneur-

3.Small business-

4.Small business administration-

5.Undercapitalizattion-

6.Busiess plan-

7.Venture capitalists-

8.Franchise-

9.Franchiser-

10.Franchisee-

11.Intrapreneurs-

Chapter 6 KWO’s:

1.Management-

2.Managers-

3.Planning-

4.Mission-

5.Startegic plans-

6.Tactical plans-

7.Oporational plans-

8.Crisis-management (contingency planning)-

9.Organizing-

10.Staffing-

11.Downsizing-

12.Directing-

13.Controlling-

14.Top managers-

15.Middle managers-

16.First-line managers-

17.Finacial managers-

18.Production and operations managers-

19.Human resources managers-

20.Marketing managers-

21.Information technology managers-

22.Administrative managers-

23.Technical expertise-

24.Conceptual skills-

25.Analytical skills-

26.Human relations skills-

27.Leadership-

28.Employee empowerment-

29.Brainstorming-

30.Agenda-

31.Networking-