Movie/TV Show Case Analysis
Chapter 4: Emotions and Moods
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Helena Addae Ph.D
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Chapter Outline
Differentiate between emotions and moods.
Sources of emotions and moods.
Impact of emotional labor has on employees.
Affective events theory.
Emotional intelligence.
Strategies for emotion regulation
effects.
Apply emotions and moods to specific OB issues.
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Differentiate Between Emotions and Moods
Myth of rationality
Managers worked to make emotion-free environments.
Emotions were believed to be disruptive.
Emotions interfered with productivity.
BUT: emotions can’t be separated from the workplace.
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Differentiate Between Emotions and Moods
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Differentiate Between Emotions and Moods
Six essentially universal emotions
Anger
Fear
Sadness
Happiness
Disgust
Surprise
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Differentiate Between Emotions and Moods
May be placed along a spectrum of emotion
Happiness
Surprise
Fear
Sadness
Anger
Disgust
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Disgust
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Differentiate Between Emotions and Moods
Moral Emotions
Moral emotions: emotions that have moral implications because of our instant judgement of the situation that evokes them.
Our responses to moral emotions differ from our responses to other emotions.
Moral emotions are developed during childhood.
Because morality is a construct that differs between cultures, so do moral emotions.
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Differentiate Between Emotions and Moods
Moral Emotions
Moral emotions: emotions that have moral implications because of our instant judgement of the situation that evokes them.
Our responses to moral emotions differ from our responses to other emotions. - Moral emotions are developed during childhood.
Examples
Suffering of others, guilt over immoral actions, injustice etc.
Differs between cultures
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Positive and Negative Affect Schedule – The PANAS Scales
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Watson, Clark, & Tellegen, 1988
Differentiate Between Emotions and Moods
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Rationality and Emotions
Decision Making
Thinking
Feeling
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Sources of Emotions and Moods
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| Personality | Social Activities |
| Time of Day: Exhibit 4-3 | Sleep |
| Day of the Week: Exhibit 4-4 | Exercise |
| Weather | Age |
| Stress | Sex |
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Sources of Emotions and Moods
Personality
Moods and emotions have a trait component.
Affect intensity – how strongly people experience their emotions.
Time of Day: Exhibit 4-3
There is a common pattern for all of us.
Happier in the midpoint of the daily awake period.
Day of the Week: Exhibit 4-4
Happier toward the end of the week.
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Sources of Emotions and Moods
Weather
Illusory correlation – no effect.
Stress
Even low levels of constant stress can worsen moods.
Social Activities
Physical, informal, and dining activities increase positive moods.
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Sources of Emotions and Moods
Sleep
Poor sleep quality increases negative affect.
Exercise
Does somewhat improve mood, especially for depressed people.
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Sources of Emotions and Moods
Age
Older people experience fewer negative emotions.
Sex
Women tend to be more emotionally expressive, feel emotions more intensely, have longer-lasting moods, and express emotions more frequently than do men.
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Emotional Labor
Emotional labor – expression of organizationally desired emotions during interpersonal transactions at work.
Emotional dissonance occurs when employees have to project one emotion while simultaneously feeling another.
Can be very damaging and lead to burnout.
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Emotional Labor
Types of Emotions
Felt: the individual’s actual emotions.
Displayed: required or appropriate emotions.
Surface acting: hiding one’s inner feelings and foregoing emotional expressions in response to display rules.
Deep acting: trying to modify one’s true inner feelings based on display rules.
Examples
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Affective Events Theory
Affective events theory (AET):
Employees react emotionally to work situations - influences job performance and satisfaction.
Employees and managers shouldn’t ignore emotions or the events that cause them, even when they appear minor, because they accumulate.
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Emotional Intelligence
Emotional Intelligence is a person’s ability to
Perceive emotions in the self and others.
Understand the meaning of these emotions.
Regulate one’s emotions accordingly
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Applications: Emotions and Moods
Helena Addae Ph.D
| Selection | Negotiation |
| Decision Making | Customer Service |
| Creativity | Job Attitudes |
| Motivation | Deviant Workplace Behaviors |
| Leadership | Safety and Injury at Work |
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Selection
EI should be a hiring factor, especially for social jobs.
Decision Making
Positive emotions can lead to better decisions.
Creativity
Positive mood increases flexibility, openness, and creativity.
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Applications: Emotions and Moods
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Motivation
Positive mood affects expectations of success.
Feedback amplifies this effect.
Leadership
Emotions are important to acceptance of messages from organizational leaders.
Negotiation
Emotions can affect negotiations.
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Applications: Emotions and Moods
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Deviant Workplace Behaviors
Negative emotions lead to workplace deviant
behaviors.
Actions that violate norms and threaten the org
Safety and Injury at Work
Don’t do dangerous work when in a bad mood.
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Applications: Emotions and Moods
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Applications: Emotions and Moods
Customer Service
Emotions influence customer service.
This influences repeat business and customer
satisfaction.
Emotional contagion = “catching” emotions
Job Attitudes
A good day at work tends to be followed by
a good
mood at home and vice versa.
This usually dissipates overnight.
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Emotion regulation involves identifying and modifying the emotions you feel.
Effective emotion regulation techniques include:
Acknowledging rather than suppressing emotional responses to situations.
Re-evaluating events after they occur.
Venting.
Changing your emotions takes effort, and this effort can be exhausting.
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Strategies for Emotion Regulation
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Implications for Managers
??????
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