Nurse Jackie

Chapter1

https://open.lib.umn.edu/communication/chapter/1-1-communication-history-and-forms/

https://open.lib.umn.edu/communication/chapter/1-2-the-communication-process/

https://open.lib.umn.edu/communication/chapter/1-3-communication-principles/

https://open.lib.umn.edu/communication/chapter/1-4-communication-competence/

Chapter5

https://open.lib.umn.edu/communication/chapter/5-1-understanding-how-and-why-we-listen/

https://open.lib.umn.edu/communication/chapter/5-2-barriers-to-effective-listening/

https://open.lib.umn.edu/communication/chapter/5-3-improving-listening-competence/