Week 8 Final
Organization Development & Change 11 edition Thomas G. Cummings • Christopher G. Worley
CHAPTER
16
Workforce Diversity, Inclusion, and Wellness
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Learning Objectives
Examine human resources management interventions related to workforce diversity and inclusion.
Understand and evaluate the effectiveness of employee wellness interventions.
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A Framework for Managing Diversity
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Age Diversity
Trends
Median age up
Distribution of ages changing
Implications
Health care
Mobility
Security
Interventions
Wellness programs
Job design
Career development and planning
Reward systems
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Gender Diversity
Trends
Percentage of women in work force increasing
Dual-income families increasing
Implications
Child care
Maternity/paternity leaves
Single parents
Interventions
Job design
Fringe benefit rewards
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Race and Ethnicity Diversity
Trends
Minorities represent large segments of workforce and a small segment of top management/senior executives
Qualifications and experience of minority employees is often overlooked
Implications
Discrimination
Interventions
Equal employment opportunities
Mentoring programs
Education and training
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Sexual Orientation Diversity
Trends
Number of single-sex households up
More liberal attitudes toward sexual orientation
Implications
Discrimination
Interventions
Equal employment opportunities
Fringe benefits
Education and training
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Disability Diversity
Trends
The number of people with disabilities entering the work force is increasing
Implications
Job skills and challenge issues
Physical space design
Respect and dignity
Interventions
Performance management
Job design
Career planning and development
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Culture and Values Diversity
Trends
Rising proportion of immigrant and minority-group workers
Shift in rewards
Implications
Flexible organizational policies
Autonomy
Affirmation and respect
Interventions
Career planning and development
Employee involvement
Reward systems
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Stress and Wellness Interventions
Goals
Increase work and job-related satisfactions
Reduce stress to improve member’s general health
Diagnosing Stress
Workplace Stressors
Individual Differences
Charting Stressors
Health Profiling
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
A Model of Stress and Work
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Stress and Wellness Interventions (1)
Role Clarification
A systematic process for determining expectations and understanding work roles
Manager defined roles and compared with perceived job duties and responsibilities to come to consensus on intended definitions
Supportive relationships
Establish trust and positive relationships
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Stress and Wellness Interventions (2)
Work leaves
Paid or unpaid leaves, and sabbaticals
Temporary time off for renewal or pursuit of personal interests while retaining a valued employee
Health Facilities
Employee Assistance Programs
Establish trust and positive relationships
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Stress and Wellness Interventions (3)
Employee Assistance Programs
Designed to help the individual directly
Provide a way to respond to extreme or chronic stress
Help organizations treat workers whose personal problems affect their performance
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©2019 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.