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HTM100 Week 10 : Principles of Hospitality and Tourism Management : Leadership and Management

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Slide Title

Slide Narration

Slide 1

Intro

Welcome to Principles of Hospitality and Tourism.

In this lesson we will discuss leadership and management.

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Slide 2

Topics

The following topics will be covered in this lesson:

Leadership;

Hospitality management;

Sustainable leadership;

Distinction between leadership and management;

Ethics; and

Trends in leadership and management.

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Slide 3

Leadership

Leadership has become very important in the hospitality industry.

In today’s work force, leadership has become not just about leadership only, but also about leadership excellence.

Leadership excellence can be identified by certain characteristics. Some of the characteristics are courage, decisiveness, endurance and enthusiasm to name a few.

Common practices of leaders include the ability to challenge the process, inspire a shared vision and to be a model for the way it should be done.

The definition of leadership can be defined many ways, but the heart of the definition of leadership is leaders know what they want and why they want it.

Two types of leadership are transactional and transformational.

Transactional leadership is a short term result leadership style that makes a person respond by giving them incentives, rewards and positive reinforcement.

Transformational leadership is more of a long term change in behavior that is more permanent to the individual . Transformational leadership is most effective if the leader has charisma, considers others as individuals and able to stimulate a person intellectually.

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Slide 4

Hospitality Management

Hospitality managers manage, plan, organize, make decisions, communicate, motivate, and control efforts of a group to meet certain goals.

Management responsibilities depend on what level you are in the organization. For example, Senior managers focus on strategic planning, while supervisory and middle managers focus on operations.

Skills that are needed to be a manager in the hospitality industry include conceptual skills, technical skills, and leadership skills .

Hospitality managers have ever changing roles in the industry. In today’s workforce hospitality managers are being asked to fill the roles of figureheads, liaison personnel, leaders and spokespersons for the organizations they represent.

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Slide 5

Check Your Understanding

Slide 6

Sustainable Leadership

Sustainable leadership is defined as individual leadership that benefits the long-term good of society.

The United Nations has introduced what is known as corporate sustainable leadership. Corporate sustainable leadership is measured in four different ways. They are global impact, tracking actions, engaging, and cross cutting.

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Slide 7

Distinction Between Leadership & Management

Managing is defined as the formal process in which organizations achieve objectives through the efforts of subordinates.

While leading is defined as a person’s ability to have a vision and influence others to follow that vision.

The role of managers is to work in the system, react, control risk, seek and follow directions and to enforce rules.

The role of leaders is to work on the system, create opportunities, change rules and to inspire others.

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Slide 8

Ethics

Ethics is defined as a set of principles that people use to answer questions about right and wrong.

In today’s society very few people have moral absolutes. This means, that ethics is more of an individual decision, rather than a corporate rule.

Because of this, ethics and morals have become very important to hospitality organizations.

In today’s hospitality companies they now have what is called an ethics code. Ethics code governs the behavior, belief system and fosters a culture that is conducive to the corporate environment to maintain a standard for everyone to follow.

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Slide 9

Trends in Leadership and Management

Some trends in leadership and management in the hospitality sector include:

Managers having to work with and train and more diverse work force.

Another trend is fewer college graduates are coming into the industry with basic job skills and will need to be trained and developed to perform job assignments.

Also, training is increasing as service is becoming more competitive for the guest experience.

Hospitality companies are finding themselves needing more leaders and fewer managers. Programs are being created to train managers how to be leaders.

Finally, ethics and ethic codes of conduct are becoming increasingly more popular with hospitality companies.

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Slide 10

Check Your Understanding

Slide 11

Summary

We have now reached the end of this lesson. Let’s take a look at what we have covered:

We started our discussion by talking about the importance of leadership in the hospitality industry.

Next, we elaborated on what exactly hospitality managers manage and the different levels of management in the hospitality management structure.

Moving on, we discussed sustainable leadership. Sustainable leadership is an individual decision that focuses on making decisions as a manager that influences and promotes a healthier environment for society.

Then we spoke about the distinction between leadership and management. At the end of the day, leaders lead and managers control.

After that we elaborated on ethics. Ethics and morals are extremely important to the hospitality industry. Many hospitality companies are creating what is known as ethics codes to govern behavior within their organization.

Finally, we spoke about trends in leadership and management. Some of the trends are working with a more diverse work group, transforming managers into leaders and creating training programs to deliver a higher quality of service.

This completes our lesson.