Reflection paper
CHAPTER 11: Intercultural Communication in Business, Health Care and Educational Settings
Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
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FLAN 3440
Intercultural Management
Successful cross-cultural management depends on the ability of managers understand the:
Cultural context
Organizational culture
Environmental context
Perceptual context
Organization’s emphasis on group membership
Verbal and nonverbal codes of the foreign counterparts
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Power Distance & Organizations
Characteristics of large power distance cultures:
Status conscious
Employ top-down communication
Mindful of employee welfare
Employees not expected to participate in decision making.
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Environmental Context
Perspective on the environment including
Information load
Privacy
Company’s overall orientation to nature
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Perceptual Context
The attitudes, emotions, and motivations of the persons engaged in communication and how they affect information processing
Categorizing
Stereotyping
Group Membership
Verbal and Nonverbal codes
Language
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Speaking their Language! Don’t do this!
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Did you laugh!
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Valerie Hoeks: Cultural difference in business
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Top 10
Make your List
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Japanese Management Practices
Wa (harmony)
Taiso (morning exercise) (not any more)
Salaryman
Karoshi (overwork death) (Black Kigyo)
Shushin koyo (lifetime employment)
Nenko joretsu (seniority grading)
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Japanese Managerial Strategies
Firm’s Authority
Personal Development
Socializing
Gaijin
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SOURCE: Beer, J. E. (2003 and 2016). The Life of a Salaryman: Time, Space, Career Path. Retrieved from http://www.culture-at-work.com/jworklife.html. Used with permission.
Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
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SOURCE: Table adapted from Lewis, R. D. (2006). When Cultures Collide: Leading Across Cultures, pp. 515–517. Copyright © 2006, Boston: Nicholas Brealey.
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German Management Practices
Facts more important than face
Factual honesty more important than politeness
State-regulated apprentice system
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German Management Practices
Compartmentalization/Doors
Skill and experience most important promotional considerations
Implement shadow worker programs
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Mexican Management Practices
Individual effort and self-starting are met with suspicion
Mexican workers value harmony above all else
Organizations considered paternalistic
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Mexican Management Practices
Value cooperation over competition
Rigid hierarchy
Mexican workers prefer close supervision
Innovative/risk taking behavior is inappropriate
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Chinese Management Practices
Business practices guided by Confucian ideals
Trust and Social bonds with business relationships important
Relationships viewed as unequal
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Chinese Management Practices
No separation between social and organizational relationships
Management is responsible for decision making
Organizational conflict dealt with through mediation and compromise
Gift giving now forbidden
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Culture, Intercultural Communication, and Health Care
Different cultural groups have different beliefs, values, and behaviors associated with their health and health care
Illness generally attributed to a factor that is:
within the individual
within the natural environment
societal
supernatural
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Health Communication
“The study and use of communication strategies to inform and influence individual decisions that enhance health.”
Patient–Provider Communication
Paternalism vs. Consumerism or Mutual Participation
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Health Communication
“The study and use of communication strategies to inform and influence individual decisions that enhance health.”
Patient–Provider Communication
Paternalism vs. Consumerism or Mutual Participation
Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
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Health Communication
“The study and use of communication strategies to inform and influence individual decisions that enhance health.”
Patient–Provider Communication
Paternalism vs. Consumerism or Mutual Participation
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Health Communication
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Healthcare Communication
Patients in collectivistic, large power distance cultures prefer to participate in decision-making about health care
Provider’s nonnative accent has minimal effect on patient perceptions
Microcultural group status in the U.S. does affect health care communication between patient and provider
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SOURCE: World Health Organization. (2015). World Health Statistics 2015. Publications of the World Health Organization can be obtained from WHO Press, World Health Organization, 20 Avenue Appia, 1211 Geneva 27, Switzerland.
Intercultural Communication and Educational Settings
Teacher-Student relationship
HOW students go about learning and teachers go about teaching may vary considerably across cultures
Learning Styles
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Intercultural Communication and Educational Settings
Teacher-Student relationship
HOW students go about learning and teachers go about teaching may vary considerably across cultures
Learning Styles
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Intercultural Communication and Educational Settings
Experiential Learning Theory (ELT)
learning results from :
(1) grasping experience,
(2) transforming experience.
concrete experience (CE)
and abstract conceptualization (AC)
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Intercultural Communication and Educational Settings
Experiential Learning Theory (ELT)
learning results from :
(1) grasping experience,
(2) transforming experience.
concrete experience (CE)
and abstract conceptualization (AC)
Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
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Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
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Teacher Immediacy
The physiological and psychological distance between interactants
Recommendations that may be helpful for teachers in an intercultural classroom:
1. Motivate learning
2. Balance concrete and conceptual information
3. Balance structured and unstructured activities
4. Make liberal use of visuals
5. Don’t just lecture
6. Allow students to cooperate on some assignments
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Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
Teacher Immediacy
The physiological and psychological distance between interactants
Recommendations that may be helpful for teachers in an intercultural classroom:
1. Motivate learning
2. Balance concrete and conceptual information
3. Balance structured and unstructured activities
4. Make liberal use of visuals
5. Don’t just lecture
6. Allow students to cooperate on some assignments
34
Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
This Photo by Unknown Author is licensed under CC BY-NC-ND
Summary
Explored principles necessary to consider when you are in a culture other than your own:
Doing business
Managing people
Providing health care
Teaching students
Examined ways to be successful communicators in a variety of contexts –Health care and Education
Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
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