HEALTH INFO SERVICES ADMINISTRATION (HEALTH INFORMATION MANAGEMENT) -
CHAPTER 11
A satisfied employee is bound to be a better producer than one who is generally dissatisfied
WHAT EMPLOYEES WANT
Capable, admirable leadership
Decent working conditions
Acceptance as part of a group
Status as partner, not servant
Fair treatment
Reasonable job security
WHAT EMPLOYEES WANT (CONT’D)
Knowledge of results of individual efforts
Knowledge of policies, rules, etc.
Recognition when deserved
Respect as individual
Assurance that other do their share
Fair monetary compensation
THE NEED HIERARCHY OF A. H. MASLOW
Physiological needs
Safety needs
Love needs
Esteem needs
Self-actualization
THE HERZBEREG “TWO-FACTOR” THEORY
Dissatisfiers
Environmental factors which, if not maintained, can lead to dissatisfaction
Motivators
Factors inherent in the job itself
TRUE MOTIVATORS ARE THE OPPORTUNITY TO:
Achieve
Learn and grow
Do interesting, challenging work
Do meaningful work
Assume responsibility
Be involved
ENVIRONMENTAL FACTORS (POTENTIAL DISSATISFIERS)
Communication
Growth and advancement potential
Treatment as individual
Salary and benefits
Working conditions
THEORY Z
“Theory Z”—“Japanese management”—seems driven by belief that employees are more willing and effective if employment security is assured
MOTIVATING FACTORS: SUPERVISORS’ GUESSES
Good wages
Job security
Opportunity for promotion and growth
Good working conditions
Interesting work
MOTIVATING FACTORS: SUPERVISORS’ GUESSES
Loyalty to employees
Tactful disciplining
Appreciation of work done
Understanding of personal problems
Being included in on things
MOTIVATING FACTORS: EMPLOYEES’ CHOICES
Appreciation of work done
Being included in on things
Understanding of personal problems
Job security
Good wages
MOTIVATING FACTORS: EMPLOYEES’ CHOICES
Interesting work
Opportunity for promotion and growth
Loyalty to workers
Good working conditions
Tactful disciplining
MONEY
The power of money as a motivator is questionable
The key might reside in the question “how much?”
MOTIVATION
It is not really possible to motivate another person—rather, what we need to do is create the conditions under which a person will become self-motivated