6351 Wk 4 Chapter 10, 11, and 12
Organization Development & Change 11 edition Thomas G. Cummings • Christopher G. Worley
CHAPTER
10
Interpersonal and Group Process Approaches
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Learning Objectives
Understand the diagnostic issues associated with interpersonal relations and group dynamics interventions.
Illustrate the principles of the process consultation intervention.
Describe the process of third-party conflict resolution.
Discuss and evaluate the core OD intervention of team building.
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Process Interventions
A set of activities on the part of the consultant that helps group members understand, diagnose, and improve their behaviors to devise more effective ways of working.
Interventions are aimed at helping the group become better able to use its own resources to identify and solve interpersonal problems and devise more effective ways of working.
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Definition of Process Consultation
The creation of a relationship that permits the client to perceive, understand, and act on the process events
An approach that helps people and groups help themselves
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Diagnostic Issues in Group Process Interventions
Group Process Issues
Communications
The functional roles of group members
Group problem solving and decision making
Group norms
Leadership and authority
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Basic Process Interventions
Individual Interventions
Aimed at helping people better communicate with others
Johari Window
Group Interventions
Aimed at the process, content or structure of the group
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The Johari Window
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Improving Communications Using the Johari Window
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Third-Party Interventions
Activities that focus on interpersonal conflicts within the organization
Interventions help involved parties interact with each other directly, facilitating diagnosis of the conflict and its resolution
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Cyclical Model of Interpersonal Conflict
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Strategies for Conflict Resolution
Determine a clear understanding of the nature and type of conflict and triggering factors
Set limits on the timing and extent of the conflict resolution meetings
Help the parties to cope differently with the conflict
Attempt to eliminate or resolve the basic issues in the conflict
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Team Building in OD
Team building focuses explicitly on helping groups perform tasks and solve problems more effectively
Team building can facilitate other OD interventions such as employee involvement or work design
Team building in OD is professionally facilitated and strongly connected to a diagnosis and the improvement of the team’s functioning.
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Team Building Activities
Determine the Intervention Target
One or more individuals
A group’s operation and behavior
A group’s relationships with the rest of the organization
Determine the Intervention Orientation
Diagnostic
Developmental
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Types of Teams
Groups reporting to the same manager
Groups involving people with common goals
Temporary groups formed to accomplish a specific, one-time task
Groups consisting of people whose work roles are interdependent
Groups with no formal links but whose collective purpose requires coordination
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Focus of Team Building Interventions
Individual Behavior in the Group
Alter the group’s ongoing processes by focusing on the behaviors and attitudes of individual members.
Group Operation and Behavior
An inward look by the team at its own performance, behavior and culture for the purpose of improving effectiveness
Group Relationships with the Organization
Understand the group’s role within the organization including interaction, support, and collaboration
Manager’s Role
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