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Strategic Planning

Chapter 5

After reading this chapter you should have a good understanding of:

The definition of strategy, strategic planning, and strategic management.

The strategic management process and its interrelated stages.

The impact of environmental analysis on strategy formulation.

How to use the SWOT analysis to formulate strategy.

Porter’s Five Force model and their effect on firm pricing and profitability.

The definitions of and differences in the vision statement and the mission statement.

Porter’s generic strategies: overall cost leadership, differentiation, and focus.

The definition of goals and objectives and the four distinct categories of objectives.

Chapter learning objectives

Nokia was the industry dominant player in the 1990’s -2005.

Sales increased fivefold from 96’-01’ …in 2005 Nokia sold its one billionth handset.

In 2007, Nokia’s market share dropped 51% and the stock lost 45% of its value.

During that same time Apple’s stock increase 234%.

What happened????

Customers needs changed….demanding interactive applications, web browsing, mail, and GPS…all of which was provided by Apple and the Blackberry.

Why is strategy important?

Strategy is the coordinated managerial action plan to pursue the organizational mission to reach its targeted goals and objectives.

Goal is to maximize long-term profitability

Strategy is a set of decision-making rules for guidance of organizational behavior.

What is strategy?

Tactics are the methods and actions use to accomplish the strategies

Tactics are more specific, the ‘how-to’ part of the process.

In an organization, the board of directors (as well as affected parties) decides strategy whereas the tactics are planned by department heads

Strategy helps a firm accomplish their goals by developing a competitive advantage

What is strategy?

Competitive Advantage

Exists when the firm is able to deliver the same benefits as the competition but at either a cost advantage or differentiation advantage

Both cost and differentiation advantage can be achieved through Operational effectiveness (quality, JIT, benchmarking, outsourcing, etc.) better than your rivals.

A company achieves a sustainable competitive advantage when an attractive number of buyers have a lasting preference for the company over the competition.

What is strategy?

Sustainable competitive advantage cannot be achieved only through operational effectiveness

A firm must perform different activities from its rivals or perform similar activities in different ways.

A company with good strategy is clear on its direction and avoids copying rivals

What is strategy?

Consider Wal-Mart, Southwest Airlines, and IKEA, each have developed unique, internally consistent, and difficult to imitate activities that have provided each with a sustained competitive advantage. A company with a good strategy is clear on its direction and avoids copying what rivals do. Imitating your rivals eventually leads to mutually destructive price competition and sub-optimal firm performance.

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Strategic Management is the systematic analysis, decisions, actions, and evaluations an organization undertakes in order to create and sustain a competitive advantage.

Analysis

managerial process of evaluating of the firm’s current competitive position, goal, vision, mission, and strategic objectives.

Decisions

Involves formulation, planning, and developing strategy

Actions

Taking necessary actions to implement strategies

Evaluate

Modify strategies as needed to create a competitive advantage

Strategic management

Strategic Management combines:

Strategic planning

Capabilities planning

Change management

Requires both near-term profit making and long-term strategic development

The creative tension managers experience in needing a vision for the future and focus on the present (think of finance and R&D)

Strategic management

Strategic Management includes in its decision-making those individuals, groups, and organizations that have a ‘stake’, hence, Stakeholders in the success of the organization, including the owners, employees, customers, suppliers, the community at large.

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Interdisciplinary

Does not focus on one specific unit of the firm

Externally focused

Considers the affects of the external environment on the strategic position of the firm

Internally focused

Awareness of the firms resources and functional and managerial capabilities

View of the future organization

Looking to understand what the future of the industry will look like and how the company will play a role in the future industry

4 - Characteristics of strategic management

Strategic Vision is the image a business must have of its aims and goals before it seeks to reach them, it describes the shape of the firm that the influential managers of the firm propose to develop.

Vision statement

Defines what your business will do and why it will exist tomorrow.

Inspiring, overarching, and long-term

A statement of the organizations future, what it is and what it is to become

Management vision

Management vision, alternatively called strategic vision or management creed,

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Is built on four elements:

Describes future course of the company to its stakeholders, it is the ‘where we are going’ statement.

Describe a purpose for the firm

Brief statement on what the firm does to achieve its purpose

Includes a statement of the broad goals for the firm.

Strategic vision

Is the organizations vision statement translated into written form and provides a sense of direction to guide the actions and decision making in its present business purpose.

Defines the overall goals and serves to motivate the people within the firm.

Answers the question of ‘What business are we in?’

Mission statement

A mission statement should:

Define what the company is

Define the limitations (what it is not)

Broad enough to allow for creative growth

Define what distinguishes the company from others

Define framework to evaluate current activities

Defined clearly for all to understand, in a limited amount of statements

Mission statement

Vision statement describes the company’s future business

Answers ‘where are we going’…future

Mission statement describes the company’s present business

Answers ‘who we are, what we do, and why we are here’…present

Mission statement versus vision statement

The strategic management process

Consists of five interrelated stages:

Every manager carries around in his or her head a set of biases, assumptions, and presuppositions about the structure of the relevant industry.

How to make money in the industry.

Who the competition is and isn't.

Who the customers are and are not.

Environmental analysis requires managers to continually question such assumptions.

Industry assumptions

Environmental scanning is the internal communication of external information about issues potentially influencing an organizations decision-making process.

Surveillance of a firm’s external environment to identify and predict changes to come and detect current changes affecting the firm’s future

Creating an environmentally aware organization

The information gathered, including the events, trends, and relationships that are external to an organization, is provided to key managers within the organization and is used to guide management in future plans.

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Four areas of environmental scanning

Economic scanning

Industrial scanning

Basic external factors

Technology scanning

Creating an environmentally aware organization

Economic Scanning

Capturing the existing and future trends and conditions that characterize the economic activity in all geographic areas that the firm conducts business

Industrial Scanning

Analyzing business sectors the firm desires to enter into through trends such as market growth rate and the current / future life cycle of the industry

Creating an environmentally aware organization

Basic external factors

Uncontrollable factors including legal, political, and social

Important to define the past and future attractiveness when considering potential industry sector

Technology scanning

Ongoing studies and assessments tracking trends, technologies, and innovations that could influence next-generation intelligent systems within 5-7 years.

Creating an environmentally aware organization

Is the recording of the evolution of environmental trends, sequences of events, frequency of events, and predictability of events

Allows for evaluation of level of changeability

Competitive Intelligence

Helps a firm define and understand their industry, identify strengths and weaknesses, capitalize on opportunities and mitigate threats

Environmental monitoring

SWOT Analysis

Tool analyzing the firms and its industry’s conditions

Internally it assesses the strengths and weaknesses

Factors you can control and affect

Externally it assesses the opportunities which the environment presents and threats which are factors largely out of your control

Useful to do for your firm and your competitors

SWOT Analysis

You can also think of SWOT analysis as the process of asking four important questions.

First, what makes us strong?

Second, what makes us weak?

Third, what opportunities are in the marketplace of which we can capitalize upon?

Fourth, what type of threats are out there that can undermine our organization, its goals and its mission?

SWOT Analysis

External opportunities provide an organization a means to improve its performance and competitive advantage in a market environment.

Some opportunities can be foreseen (expanding franchising into a new city, taking advantage of newly developed technology)

External threats are anything from your organization's outside environment that can adversely affect its performance or achievement of its goals.

SWOT factors

Macro Environments

General environment factors that have a dramatic effect on a firm’s strategy

Six sections comprise the macro environment:

demographic,

sociocultural,

political/legal,

technological,

economic,

and global

Macro Environment

Demographics include population, affluence of the society, ethnicity, geographic distribution, education, income levels.

Sociocultural include the factors that influence the lifestyle of a society.

Example: percentage of women in the workforce and a concern for healthy diets and physical fitness

Macro Environment

Political forces are governments and unilateral bodies that declare certain rules, regulations, laws or restrictions with regards to the way a country is run

Example: Taxation

Legal forces are the laws and legislation that a political body introduces

Both of these forces influence industry competitiveness and profitability

Macro Environment

Technological forces can significantly alter the demand for a product or service, dramatically effecting the environment of a firm

May help the firm forecast and identify relevant developments, assess the impact of these developments on existing operations, and define opportunities

Economic analysis is a comprehensive study of national, regional, and global economic performance and trends that have direct impact on the potential attractiveness of business ventures

Example: interest rates, inflation rates, stock market trends

Macro Environment

Global factors provide firms opportunities, such as larger markets, and ricks such as political, social and economic

Example: currency exchange rate, increasing global trade

SWOT Analysis Framework

Environmental Scan

Internal Analysis

External Analysis

Strengths Weaknesses

Opportunities Threats

SWOT Matrix

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How to complete a SWOT Analysis

List the firm’s key external opportunities

List the firm’s key external threats

List the firm’s key internal strengths

List the firm’s key internal weaknesses

How to complete a SWOT Analysis

Match internal strengths with external opportunities, and record the SO Strategies in the appropriate cell.

Match internal weaknesses with external opportunities, and record the WO Strategies.

Match internal strengths with external threats, and record the ST Strategies

Match internal weaknesses with external threats, and record the WT Strategies.

SWOT Analysis

Five competitive forces determining the intensity of competition and profitability and attractiveness of an industry

Assists management in deciding how to exploit particular characteristics of their industry

Porters five forces model of industry competition

Bargaining Power of Supplier

The power is determined by how much suppliers can impose pressure on margins and volumes

Suppliers are more powerful when:

They are concentrated and well organized

Only a few substitutes are available to supplies

Their product is most effective or unique

Switching cost, from one suppliers to another, is high

You are not an important customer to Supplier

Bargaining Power of Buyers

The power is determined by how much customers can impose pressure on margins and volumes

Buyers have more power when:

There are few buyers with many suppliers

Buyer purchases in large volume

The supplying industry is made up of a large number of small companies

Buyers product is not unique or differentiated and can be replaced by substitutes

Buyer’s suffers no cost of switching to a competitors’ product

The supplying industry operates with high fixed costs increasing the imperative for sales

Buyers have low margins and are price sensitive

Buyer knows about the suppliers production costs of the product

Threat of New Entrants

New entrants can raise the level of competition and market environment, while also reducing its attractiveness

Threat of entry is high when:

Capital requirements to start the business are low

Customers can easily switch (low switching cost)

Your product is not unique or differentiated

Barriers created by the Government are low

No protection for patents, licensing, trademarks or other proprietary knowledge

Little brand franchising exists

Little to no brand loyalty

Threat of Substitutes

Exists when there are alternative products with lower prices offering better performance for the same purpose

Threat is high when:

There are many substitute products available

Customers can easily find the product or service that you’re offering at the same or less price

The Quality of the substitute product is equal or better

The Substitute product is provided by a company that is earning high profits on other product(s) and as such can reduce prices on the substitute to the lowest level.

Industry Rivalry

Intensity of competition between existing companies in an industry

Rivalry is high when:

There are a large number of small or equally capable competitors

There is little differentiation between the competitors and their products

Customers have low switching costs

All of the competitors are pursuing similar strategies

Industry has low growth rate hence growth is achieved at expense of competitor

Exit barriers from industry are high and rivals must stay and compete

Fixed cost are high resulting huge production and reduction in prices

The 6th Force of Porter

Complementors

Companies that sell or offer goods or services that are complementary to and have potential impact on the goods and services sold in a given industry

Complementarity

When a product or service complements another that exists

6th Force Example

Coffee and Coffee Creamer and hot dogs and hot dog buns are examples of complementary goods

Capabilities

Firm’s ability to transform inputs to outputs in order to meet the firm’s objectives and exploit resources

Expressed through:

People: enough people, with the necessary competencies and experience?

Physical resources: the necessary machinery, equipment, and buildings?

Financial resources: enough money and credit?

Business systems: processes and infrastructure sufficient?

Information: the necessary knowledge, data, and information systems?

Intellectual property: copyrights, patents, and designs adequately protected?

Supplier relationships: reliability and continuity of supply?

Firm capabilities

Competency is a cross-functional integration and coordination of firm capabilities and is the product of organizational learning and experience representing proficiency in performing internal activities

Core Competency is a collection of competencies that crosses divisional boundaries

When a firm’s core competencies are superior to competition they become distinct competency

competency

distinctive competencies are those competitively significant activities that a company performs better than its competition that cannot be easily matched or imitated by its competitors.

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Competitive advantage

Exists when the superiority gained by the distinctive competencies are exploited

Allows the firm to provide same value as competitors at a lower price or charge higher price for greater value

Sustainable competitive advantage

Long-term competitive advantage that is not easily duplicated or surpassed by competition

Competitive advantage

Two dimensions of Porter’s generic strategies

Strategic scope

Demand-dimension

Looks at the size and composition of the market

Strategic strength

Supply-side

Looks at core competencies of the firm

Porter’s generic strategies

Three generic strategies

Overall Cost Leadership

Creating low-cost position through value-chain

Focus is to become the lowest cost producer within the industry

Experience curve is gained as a firm learns through experience

Porter’s generic strategies

Porter’s generic strategies

Differentiation

Creating products and/or services that are unique and valued

Striving to be unique industry-wide

Focus on the ‘non-price’ attributes

Focus

Directing ‘focus’ toward a narrow product line, buyer segment, or targeted geographic market

Targeting a niche market

Must achieve competitive parity in order to achieve above average performance

Porter’s generic strategies

Industry Life Cycle

Stages of the Industry Life Cycle:

Emergence (E)

Turbulent period when industry is born

Accelerating Growth (G1)

Demand growth outpaces growth of supply

Decelerating Growth (G2)

Supply begins to exceed demand

Maturity (M)

Saturation is reached and there is substantial overcapacity

Decline (D)

Lower volume of demand

History has shown that both business and products experience periods of growth interrupted by periodic recessions, and subsequent recoveries restored to pre-recession growth rates. History has also shown that some industries the growth continued to occur and for others, the growth slowed down and even declined.

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Strategic Groups within an Industry

Strategic Group Mapping illustrates the competitive forces within your industry, your competitive position, and your competitors position

Strategic Group

Are industry members with similar competitive approaches and positions in the market

Strategic Groups within an Industry

Using different competitive approaches allows for industries to find a competitive niche position

Propitious niche is an extremely favorable niche because it is so well suited to the internal and external environment of the firm that competitors are not likely to challenge or dislodge it

How to create a Strategic Group Map

List your five to ten nearest competitor

Identify the top two competitive factors in your market

Create groups of competitors that fall into the same strategic space

Plot firms on a two-variable map based on their strategic approach

List your five to ten nearest competitor – they can be direct or indirect but should be companies that compete closely with your product or service.

Identify the top two competitive factors in your market – Typically, variables used include; price/quality (high, medium, low), geographic coverage (local, regional, national, global), degree of vertical integration (none, partial, full), product line breadth (wide, narrow), choice of distribution channels (retail, wholesale, internet, multiple channels), level of service offered (none, limited, full), brand image (low, medium, high).

Create groups of competitors that fall into the same strategic space – Reviewing the list created in Step 1 and using the criterion established in Step 2, assess each competitors strengths and weaknesses against the competitive factors. You should have 2-3 groups including your own company in one of the groups. Consider the strengths of each company as well as unique characteristics in product or services, market share, marketing approach, or any relevant industry specific factor.

Plot firms on a two-variable map based on their strategic approach – Draw circles around each strategic group, making circles proportional to the size of each group’s share of total industry sales revenue.

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Quality

Reliability

Aircraft Utilization

Passenger load %

Turnover %

Seat Productivity

Yield per seat mile

Price

Level of Service

Example of Competitive Factors for an Airline

Strategic Group Map Example

Strategic Group Map

Reliability

Low Medium High

Quality

Low Medium High

Koala Worldspan Aloha

Beyond

Northwest

Air Azusa

Panorama

Serge

Positioning refers to the perception of a product in the minds of consumer in relation to its competing product.

Positioning map is a graphical device to study and analyze the positions or perception of each of a group of competing products in respect of two specific product characteristic.

It is a basically a graph that represents the strength or extent of the two product characteristics on x and y-axis.

Positioning Map

Positioning Map

Price

Low High

Quality

Low High

Atlas

Panorama

Brooklyn

Worldspan

Serge

Northwest

Assesses business units on the basis of market share and growth rate of the industry in which they compete to identify growth cycle stages

Seeks to evaluate the company’s competitive strength within an industry

Helps identify areas with most attractive future profits and areas of limited prospects

Portfolio analysis techniques

BCG Growth-Share Matrix

GE McKinsey Business Screen

Portfolio analysis

BCG Matrix

The BCG Matrix graphically portrays differences among divisions in terms of relative market share position and industry growth rate.

The BCG Matrix allows a multi-divisional organization to manage its portfolio of businesses relative to all other divisions in the organization.

BCG Relative Market Share

Relative market share can be calculated in terms of revenues or market share. It is calculated by dividing your own brand’s market share (revenues) by the market share (or revenues) of your largest competitor in that industry.

For example, if your competitor’s market share in refrigerator’s industry was 25% and your firm’s brand market share was 10% in the same year, your relative market share would be only 0.4.

Relative market share is given on x-axis. It’s top left corner is set at 1, midpoint at 0.5 and top right corner at 0.

BCG Market Growth Rate

The Market growth rate can be calculated by looking at average revenue growth of the leading industry firms and is measured in percentage terms.

The midpoint of the y-axis is usually set at 10% growth rate, but this can vary. Some industries grow for years but at average rate of 1 or 2% per year.

Therefore, when doing the analysis you should find out what growth rate is seen as significant (midpoint) to separate cash cows from stars and question marks from dogs.

BCG Example

Brands Revenues % of Corp. earnings Largest competitor's mkts share Your brand’s market share Relative Market Share Market Growth Rate
1 500,000 54% 25% 25% 1 3%
2 350,000 38% 30% 5% 0.17 12%
3 50,000 6% 45% 30% 0.67 13%
4 20,000 2% 10% 1% 0.1 3%

Relative Market Share

1.0 .50 0.0

Market Growth Rate

0.0 .10 .20

Stars

High growth / high market sharee

Question marks

High growth / low market share

Cash Cows

Low growth / high market share

Dogs

Low growth / low market share

1

2

3

4

Backward/Forward Integration

Market Penetration

Market Development

Product Development

Market Penetration

Market Development

Product Development

Divestiture

Product Development

Diversification

Retrenchment

Divestiture

Retrenchment

Divestiture

Liquidation

Categories of BCG Growth Share Matrix

Stars –(high growth/high market share) have high market share in a growing market that still requires considerable resource support. Maintaining market share, Stars can grow into Cash Cows.

Question Marks –(high growth, low market share) typically these are new products in a growing market where buyers have not yet discovered them. Question marks have high demand and low return due to low market share and without significant investment, can quickly turn into dogs. 


Cash Cows –(low growth, high market share) typically companies strive for these products. Ones that have high market share in a mature market and if a competitive advantage exists, generate substantial cash flow. Because of low growth, marketing and placement investments are also low.

Dogs – (low growth, low market share) are to be avoided and divested as soon as possible. Typically, turnarounds are expensive and unsuccessful.

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Improvements from BCG Growth Share Matrix:

Uses nine cells to add a further dimension of relationship

Uses Industry Attractiveness vs market growth and Business Unit Strength vs. market share as its axes

Each SBU is represented by a circle with market size reflecting the circle size and a portion of the market share the SBU has in indicated by a ‘pie slice’ of the circle

The arrow reflects the future position of the SBU

GE/mckinsey matrix

GE/mckinsey matrix

Industry Attractiveness factors:

Market Growth rate

Demand Variability

Industry Rivalry

Political Factors

Social Factors

Business Unit Strength Factors:

Access to Distribution channels

Growth in Market Share

Profit margin vs. competition

Market Size

Industry Profitability

Global Opportunities

Market Share

Production Capacity

Environmental Factors

Technological Factors

Brand equity

Market Niche

Supply Chain Management

GE McKinsey Matrix

Industry attractiveness and business unit strength are calculated by first identifying criteria for each, determining the value of each parameter in the criteria, and multiplying that value by a weighting factor.

The resulting is a quantitative measure of industry attractiveness and the business unit’s relative performance in that industry.

Both industry attractiveness/business unit strength are calculated as follows;

Factor value 1 x factor weighting 1

Factor value 2 x factor weighting 2

“ “ x “ “

Factor values must total 1.00

Factor weighting range 1 (poor), 2.5 (average), 4 (excellent)

Industry Attractiveness Weight Rate Weighted Score
Market Growth Rate 0.20 4 0.8
Global Opportunities 0.25 4 1.0
Industry Rivals 0.20 4 0.8
Industry Profitability 0.15 3 0.45
Market Size 0.20 4 0.8
Total 1.00 3.85
Business Unit Strength Weight Rate Weighted Score
Supply Chain Mgmt 0.25 4 1.0
Production Capacity 0.15 3 0.45
Market Niche 0.20 4 0.8
Capital Utilization 0.20 4 0.8
Brand Image 0.20 3 0.6
Total 1.00 3.7

GE/McKinsey Matrix

GE/McKinsey Matrix

Visually represents the relative strength of the SBU in its industry

Can help management determine how to allocate resources to Invest, Manage, or Harvest

Invest – strong/average SBU’s in attractive industries and strong SBU’s in average industries

Manage – average SBU’s in average industries, strong SBU’s in weak industries, and weak SBU’s in attractive industries

Harvest – Weak SBU’s in average and unattractive industries and average SBU’s in unattractive industries

Ge/mckinsey matrix

The Business Unit Strength is then determined by assigning a weighting that is appropriate for the industry in the same manner used to determine the Industry Attractiveness.

The matrix is a useful tool for management as it visually represents the relative strength of the SBU in its industry. From this information, management can determine to allocate resources enabling SBU growth, maintain resources to hold the position, or withdraw resources and harvest the unattractive SBU.

Grow – strong and average SBUs in attractive industries, and strong SBUs in average industries.

Hold – average SBUs in average industries, strong - SBUs in weak industries, and weak SBUs in attractive industries.

Harvest – weak SBUs in average and unattractive industries and average SBUs in unattractive industries.

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Advantages:

Encourages decision makers to evaluate each of the firm’s businesses separately, setting objectives and allocating resources for each.

Inspires using externally oriented data to supplement management’s judgment.

Raises the issue of cash flow availability for use in expansion and growth.

Provides graphic depictions to facilitate communication.

Ge/mckinsey matrix

Limitations:

Difficult to define products and market segments

Provides generic strategic advice that could potentially cause the firm to fall short of performance optimality

Unclear what makes an industry attractive or where a product is on its life cycle

May reduce the firm’s performance if naively followed without considering input and other analyses results

Ge/mckinsey matrix

After analyzing the firm environment, decision makers now have the foundation in which to formulate a strategy.

There are Three common directional strategies that management can choose based on their analysis of the firm.

Growth Strategies

Designed to achieve growth in sales, assets, or profits

Aimed at winning larger market share

Stability Strategies

Continuing current activities without change

Suitable for organizations in a stable, predictable environment

Retrenchment Strategies

Organizations in a weak competitive position or poor performance

Reducing diversity or overall size of the organizational operations

Used to cut expenses in order to become more financially stable

Organizational strategies

It is at the corporate level that the determination on how capital, staffing, and other resources are allocated for firms. This includes decisions regarding the flow of financial and other resources to and from a company’s product lines and business units. Additionally, market definition, diversification strategies, and decisions to add new products or services to the existing offerings, falls under the purview of corporate level strategy.

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End Chapter 5

Establishing   Organiza/onal   Direc/on  (Vision  

&  Mission   Statement)  

Environmental   Analysis  (Se>ng  

Goals  and   Objec/ves)  

Strategic   Formula/on  

Strategic   Implementa/on  

Strategic  Control   (Monitor,   Evaluate,   Control)  

Feedback  

Establishing

Organizaonal

Direcon (Vision

& Mission

Statement)

Environmental

Analysis (Seng

Goals and

Objecves)

Strategic

Formulaon

Strategic

Implementaon

Strategic Control

(Monitor,

Evaluate,

Control)

Feedback

Emergence                        G1                                              G2                                                              Maturity                          Decline  

Domes6c  

Interna6onal  

Accelera6ng   Growth  

Decelerated   Growth  

Typical  Evolu-on  of  Compe--ve  Strategy    

Emergence G

1

G

2

Maturity Decline

Domesc

Internaonal

Accelerang

Growth

Decelerated

Growth

Typical Evoluon of Compeve Strategy

   

Invest  

   

Invest  

  Manage  

Selec.vely  for   Earnings  

   

Invest  

  Manage  

Selec.vely  for   Earnings  

 

  Harvest  or   Divest  

  Manage  

Selec.vely  for   Earnings  

 

  Harvest  or   Divest  

 

  Harvest  or   Divest  

 

INDUSTRY  ATTRACTIVENESS      STRONG                        MEDIUM                    WEAK     4                                                3                                                          2                                                  1  

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