operational excellence week1 assi

School of Computer & Information Sciences

ITS-631- Operational Excellence

Chapter 1 – Information Technology and Organizational Learning

Introduction

• The book reviews from a personal perspective the explanation of IT, organizational learning, and the practical relationship between IT and organizational learning.

• Utilizes the Ravell Corporation examples throughout the book

A New Approach • Fix the Problem

• Gather Information

• Single loop and double-loop learning

• The Blueprint for Integration – day-to-day operations

• Enlisting Support

• Assessing Progress

Resistance in the Ranks and Line Management

• Resistance in the Ranks – Political behavior can be detrimental to organizational learning effort

• Line Management to the Rescue • Critical for success in transformational situations • IT Begins to reflect • Defining an Identity for IT

– Who we are and what is our purpose

• Implementing the Integration: A Move toward Trust and Reflection – Through credibility

Key Lessons • Defining Reflection and Learning for an Organization • Working toward a Clear Goal • Commitment to Quality • Teaching Staff “Not to Know” • Transformation of Culture • Alignment with Administrative Departments

– Vitally important to integrate IT with various departments to increase adoption of organizational learning

References

• Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138- 23858-9