Discussion Topic-Ch 9
Copyright © 2015. F.A. Davis Company
People and the Process
of Change
Chapter 9
*
Copyright © 2015. F.A. Davis Company
Change
- A natural phenomenon
- Macro- and micro-change
*
Copyright © 2015. F.A. Davis Company
The Process of Change
- The comfort zone
- Unfreezing
- Change
- Refreezing
- Return to new comfort zone
*
Copyright © 2015. F.A. Davis Company
The Change Process
Unfreezing Change Refreezing
Comfort Discomfort New
zone zone zone
*
Copyright © 2015. F.A. Davis Company
Sources of Resistance to Change
Technical concerns
Psychosocial needs
Position and power
*
Copyright © 2015. F.A. Davis Company
Receptivity to Change
- Recognize differences in preferences for certainty.
- Speak to people’s feelings.
- Stories and Drama vs. Statistics.
*
Copyright © 2015. F.A. Davis Company
Resistance
- Recognizing resistance
- Lowering resistance
- Information dissemination
- Disconfirmation of currently held beliefs
- Psychological safety
- Command
*
Copyright © 2015. F.A. Davis Company
Dictating Change
- Effective in many situations
- Communicates a sense of urgency
- Change may be rapid but without a lasting commitment
*
Copyright © 2015. F.A. Davis Company
Active Resistance to Change
- Attacking the idea
- Refusal to change
- Arguing against change
- Organizing resistance of other people
*
Copyright © 2015. F.A. Davis Company
Passive Resistance to Change
- Avoiding discussion
- Ignoring the change
- Refusing to commit to the change
- Agreeing but not acting
*
Copyright © 2015. F.A. Davis Company
Strategies to Overcome Resistance
- Point out similarities.
- Express approval.
- Recognize competence and skill.
- Provide assurance.
*
Copyright © 2015. F.A. Davis Company
Strategies
- Suggest new opportunities.
- Express value of contributions.
- Ensure involvement.
*
Copyright © 2015. F.A. Davis Company
Strategies (cont’d)
- Provide opportunities for expression.
- Allow time for practice.
- Provide a climate of acceptance.
*
Copyright © 2015. F.A. Davis Company
Four Phases of Planned Change
Design the change
Plan the implementation
Implement the change
Integrate the change
*
Copyright © 2015. F.A. Davis Company
Design the Change
- What is the purpose?
- Is the change necessary?
- Is the change technically correct?
- Will this work?
- Is there a better way?
*
Copyright © 2015. F.A. Davis Company
Plan the Implementation
- Why is there resistance?
- Is the resistance justified?
- What can be done to prevent or overcome resistance?
*
Copyright © 2015. F.A. Davis Company
Implement the Change
- What is the magnitude?
- What is the complexity?
- What is the pace?
- What is the current stress level?
*
Copyright © 2015. F.A. Davis Company
Integrate the Change
- Is the change integrated into everyday operations?
- Are people comfortable with it?
- Is it well accepted?
*
Copyright © 2015. F.A. Davis Company
Conclusion
- Your leadership will influence how change is handled.
- Change presents an opportunity for professional growth and development.
- View change in a positive way.
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*