Intercultural Effectiveness Developmental Plan
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— BUSM4688 Cross Cultural Management Topic 11: Global mindset & course review
Dr. Shea Fan School of Management
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Content Chart
Foundations
• The nature of culture
• Comparing cultures
• Beyond culture frameworks
Theory Applications
• Working in multicultural teams
• Communicating with culturally different others
• Cultural intelligence
Management
• Understanding culturally diverse employees
• Managing cultural diversity
• Managing language in MNCs
Self-lead learning: discussions, presentations, team investigation
Intercultural effectiveness development: knowledge, self-reflection, attitudes & behavioral change
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Sophisticated stereotyping 1. Better than low-level stereotyping 2. Helpful in making comparisons between cultures
• See Alder’s chapter on communication: p.5-6 for definition and examples
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How can we establish trust? • Affect-based trust: • Rational trust: 1) Ability 2) Benevolence 3) Integrity
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Cultural Intelligence(CQ)
Heart Motivation
& confidence
Head Knowledge
Head Strategies
Body Behavior
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Consequences”: 1. Stress & Anxiety 2. Stigmatization 3. Bilinguals become assets
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Global mindset
1. Cognitive filters 2. Is influenced by our history experience and
knowledge background 3. It guides the collection and interpretation of new
information
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Global mindset (High-D & High-I)
High integration High differentiation
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Global mindset assessment
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Global mindset development
Formal learning of cultural knowledge
Gaining direct global experiences • Immersion experiences in foreign cultures
• Expatriate assignments
Self-reflection
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Wish you success