4 ERP Case Study:Real-World Case (OilCo).
Table 4-5 CSFs for ERP Implementation
|
Critical Success Factors |
Description |
|
Management Support |
Top management advocacy, provision of adequate resources, and commitment to project |
|
Release of Full-Time Subject Matter Experts (SME) |
Release full time on to the project of relevant business experts who provide assistance to the project |
|
Empowered Decision Makers |
The members of the project team(s) must be empowered to make quick decisions |
|
Deliverable Dates |
At planning stage, set realistic milestones and end date |
|
Champion |
Advocate for system who is unswerving in promoting the benefits of the new system |
|
Vanilla ERP |
Minimal customization and uncomplicated option selection |
|
Smaller Scope |
Fewer modules and less functionality implemented, smaller user group, and fewer site(s) |
|
Definition of Scope and Goals |
The steering committee determines the scope and objectives of the project in advance and then adheres to it |
|
Balanced Team |
Right mix of business analysts, technical experts, and users from within the implementation company and consultants from external companies |
|
Commitment to Change |
Perseverance and determination in the face of inevitable problems with implementation |