Cafe: Operations Management, Prepare 2 slides
Kizen Project
Problem Statement:
The café in a university campus is not utilizing the advancements in technology that will allow them to serve more customers/students faster and more efficiently.
Reasons for advancement:
· Long lines
· Slow lines
· Customer relations/satisfaction
· Increased exposure
· Easy to pay
· It will allow to provide better quality
For advancement we created an app which includes 3 tiers.
Similar to Dunkin Donuts app. These tiers had different increases for the customer rate
3 tiers.
Tier 1 : Simple payment through the app and ability to use bonus points while payment (10%increase) (cost: $5000)
Tier 2:
Tier 1 plus on-the-go ordering (15%increase) (cost: $8000)
Tier 3:
Tier 2 plus rewards program, free coffee and pastry, monthly coupons, everything with discount on special days. (25% increase) (cost:15000)
Other recommendations
Increase product offerings
Deliver to dorms
Control food throw away
Homework: