Conflict Essay

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C174Ch.7emotions.ppt
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Emotions and Communication

Emotions

EMOTIONS:

  • Our experience and interpretation of internal sensations as they are shaped by physiology, perceptions, language, and social experiences

Emotion in Interpersonal Communication

Joyful, affectionate emotions include:

Happiness:

contentment, pleasure, cheer

Love:

Caring for, feeling attached to, deeply committed

Passion:

intense feeling based on the rewards of involvement with another person

Liking:

Positive overall evaluation of another person

Emotion in Interpersonal Communication

Hostile emotions include:

Anger

Response from being wronged

Contempt

Feeling of superiority or disrespect over others

Disgust

Revulsion to something offensive

Jealousy

Worry about a relationship because of a 3rd party

Envy: desire for something another has

Emotion in Interpersonal Communication

Sad, anxious emotions include:

Sadness

Unhappy, sorrowful, discouraged over a loss

Depression

Physical illness, feelings of worthlessness

Grief

Process of dealing with profound loss

Fear

Mind & body’s reaction to perceived loss

Social anxiety

Fear of NOT making a good impression on others

The Nature of Emotion

Emotions vary in valence and intensity

An emotion’s valence is its positivity (joy, love , gratitude) or negativity (anger, fear, jealousy)

An emotion’s intensity is its strength or magnitude

anxiety, worry, and terror are all forms of FEAR

Emotional Intelligence

Emotional Intelligence:

  • The ability to recognize feelings, to judge which feelings are appropriate in which situations, and to communicate those feelings effectively

Emotional Intelligence Qualities

  • Be aware of your feelings
  • Deal with emotions without being overcome by them
  • Do not let setbacks and disappointments derail you
  • Channel your feelings to assist you in achieving your goals

Emotional Intelligence Qualities Cont.

  • Be able to understand how others feel without their spelling it out
  • Listening to your feelings and those of others so you can learn from them
  • Recognize social norms for expression of emotions
  • Having a strong yet realistic sense of optimism

Reasons We May Not Express Emotions

  • Social expectations

not cool for men to cry in public

  • Self-Protection

say “I love you” 1st; playing poker

  • Protecting others

do not want to hurt/upset others; saving face

  • Social and professional roles

doctor will not laugh at your problems

Ineffective Emotional Expression

  • Not owning feelings

You and I language (she hurt my feelings)

  • Counterfeit emotional language

Expresses an emotion but does not describe what the person is feeling

Speaking in general terms

(“Just leave me alone!”; “I’m fine”; “I’m OK”; “I feel sad”)

Guidelines for Communicating
Emotions Effectively

  • Identify your emotions (excited or nervous)
  • Choose whether & how to express emotions (to express them, verbal/nonverbal, to whom)
  • Own your feelings
  • Monitor your self-talk (be positive; be active; “I am...)
  • Respond sensitively when others communicate emotions

Physiological Influences of Emotions

  • Organismic view of emotions – when external stimuli cause physiological changes in us (instinct response to world around you)

Knot in your stomach before a speech

Poor feeling after a bad grade on a test

Perceptual Influences on Emotions

  • More advanced theory than physiology model
  • Appraisal theory – subjective perceptions shape what external phenomena mean to us

Trembling hands could be nerves or happiness

Perceptual Influences on Emotions Continued

  • Cognitive labeling view of emotions – our labels for our physiological responses influence how we interpret those responses

What we feel is determined by the terms/names we use for emotions (language based)

Social Influences on Emotions

  • Interactive view of emotions – social rules and understandings shape what people feel and how they do or don’t express their feelings

Framing rules (define emotional meaning of situations, weddings=happiness)

Feeling rules (tell us what we have a right to feel/expected to feel in situations, showing anger is unhealthy)

Emotion work (effort to show the appropriate feeling to a situation, feeling happy when someone you dislike is hurt

Rational-Emotive Approach to Feelings

Common Fallacies About Emotions