Business Case 700 words + 300 words reflection + 10 min presentation pptx

Busniess process mapping

QBD Books online store & offline store

DaimengLIU s367573

CBD Books

Founded in the late 1800’s, QBD Books is Australia’s largest Australian owned and operated bricks and mortar book retailer. Since 2016 the company has expanded to a network of over 85 stores located in major shopping centres in every Australian state, with more on the way.

INDUSTRY NEWS. (2021). QBD Books continues its expansion and invests in regional stores. Available from: https://www.shoppingcentrenews.com.au/latest-news/industry-news/qbd-books- continues-its-expansion-and-invests-in-regional-stores/. [Accessed: 24/3/2023].

Products Services

• A mass market bookseller and only purchase

titles available from major Australian

Distributors that we have an account with.

• QBD is Australia’s preferred bookstore with

millions of titles available across all genres.

From Fiction to Finance, Crime to Cooking.

• extensive range includes fantastic discounts

on best selling, new release and future release

titles.

Australia’s preferred bookstore

• QBD has built a loyal following of voracious

readers who appreciate our commitment to

customer service as well as providing one of

the best loyalty programs in the industry. Our

online store is backed by a growing network of

over seventy retail outlets, which means that

our buying power allows us to pass the

savings directly our readers.

Membership and Loyalty

• Join

Sign up and know about latest products, sales events.

• Earn

Earn credit every time you shop. Credit can be put towards future purchases

• Enjoy

exclusive discounts, competitions, online delivery offers and other premium services.

• VIP Membership

• $25 p/year

• Experience premium rewards whenever you shop

• 5% rebate on all purchases for 12 months

• $25 worth of digital discount coupons on sign up

• Free resubscription to the program if you spend $350 or more in a consecutive 12 month period

Australia’s premier bookshop - QBD Books (2023). Available at: (Accessed: 24 March 2023).https://www.qbd.com.au/

Autumn is here and it is the perfect time to grab some fuzzy socks and a good book! For the next 4 days, save 20% off the RRP of almost everything at our HUGE, online-only sale!

Adventure to exotic lands, learn a new hobby, solve a crime, or read about the lives of celebrities. The choices are endless. Terms and conditions: Offer applies to QBD online purchases only.

Offer does not apply to products in store. Discount only applies to purchases made during the promotional period. Offer is only valid from 12:01am 23/3/2023 until 11:59pm 26/3/2023 AEST. Discounts are

applied to publisher’s RRP. Discount does not apply to gift vouchers or postage fees..

King, S. et al. (2023) Australia’s premier bookshop - QBD Books, Qbd.com.au. Available at: 2023-book-frenzy (Accessed: 24 March

2023).https://www.qbd.com.au/march-

Address

Shop GD46, Casuarina Square

247 Trower Road

Darwin

NT, 0810

Phone

(08) 8945 7220

Emaildarwin@qbd.com.au The Running Club Competition

Order your copy of The Running Club for your chance to win a $500 voucher From STYLERUNNER. THE RUNNING CLUB is the gripping, twisty page-turner from the author of THE TRIVIA NIGHT, full

of secrets, lies and reveals you won’t see coming.

Kerryn Mayne Book Signing

Join us on the 1st of April at QBD Books Bayside for a special book

signing event with debut crime fiction author Kerryn Mayne

Australia’s premier bookshop - QBD Books (2023). Available at: (Accessed: 24 March 2023).https://www.qbd.com.au/events/author/

CBD

Books

Threat of New

Entry

Better World Book

Threat of

Substitution

KOBO

Supplier Power

• Uniqueness • Size and strength of

the supplier

Buyer Power

• Drive prices down • Number of buyers in

the market

Competitive

Rivalry

Amazon

Porter’s Five Forces

•Relative to traditional mature markets

•No diversified product chain •Difficult to develop new customers •Not much room for price adjustment •Consistent standards between online after-sales and offline stores