BSBTWK502
BSBTWK502 Manage team effectiveness Assessment Mapping
© 2021 RTO Works Page 1
BSBTWK502 Manage team effectiveness
Application
This unit describes the skills and knowledge required to lead teams in the workplace and to actively
engage with the management of the organisation.
The unit applies to individuals working at a managerial level who lead and build a positive culture within
their work teams. At this level, work will normally be carried out using complex and diverse methods and
procedures requiring the exercise of considerable discretion and judgement. It will also involve using a
range of problem solving and decision-making strategies.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Element Performance criteria Assessed in
1 Establish team
performance plan
1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives
AT2.2 Portfolio
Section 1
1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team
AT2.3,4 Portfolio
Section 1
1.3 Support team members in meeting expected performance outcomes
AT2.5,6 Portfolio
Section 1
2 Develop and facilitate
team cohesion
2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks
AT2.3,5 Portfolio
Section 2
2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks
AT2.6 Portfolio
Section 2
2.3 Provide feedback to team members on team effort and contributions
AT2.7 Portfolio
Section 2
2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members
AT2.7 Portfolio
Section 2
3 Facilitate teamwork 3.1 Encourage team members to participate in and to take responsibility for team activities
AT2.5,7 Portfolio
Section 2
3.2 Support the team in identifying and resolving work performance problems
AT2.5,6,7
Portfolio Section 2
3.3 Promote work team collaboration through individual behaviour
AT2.7 Portfolio
Section 2
BSBTWK502 Manage team effectiveness Assessment Mapping
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Element Performance criteria Assessed in
4 Liaise with
stakeholders
4.1 Establish and maintain open communication processes with relevant stakeholders
AT2.9 Portfolio
Section 2
4.2 Communicate information from line management to the team
AT2.8 Portfolio
Section 2
4.3 Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management
AT2.8 Portfolio
Section 2
4.4 Address unresolved issues, concerns and problems raised by stakeholders
AT2.9 Portfolio
Section 2
Foundation skills
This section describes language, literacy, numeracy and employment skills incorporated in the
performance criteria that are required for competent performance.
Skills Description Assessed in
Reading • Analyses and interprets textual information
from the organisation’s policies, goals and
objectives to establish team goals or to
determine corrective action
AT1, AT2
Writing • Prepares workplace documentation that
communicates complex information clearly and
effectively
AT2
Oral communication • Engages in discussions or provides
information using appropriate vocabulary and
non-verbal features
AT2
• Uses listening and questioning techniques to
confirm understanding and to engage the
audience
AT2
Enterprise and initiative • Identifies how own role contributes to broader
organisational goals
AT1, AT2
• Modifies or develops policies and procedures
to achieve organisational goals
AT2
Teamwork • Selects and uses appropriate conventions and
protocols when communicating with diverse
stakeholders
AT2
BSBTWK502 Manage team effectiveness Assessment Mapping
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Skills Description Assessed in
• Uses interpersonal skills to gain trust and
confidence of team and provides feedback to
others in forms that can be understood and
used
AT2
• Adapts personal communication style to build
positive working relationships and to show
respect for the opinions, values and particular
needs of others
AT1, AT2
Planning and organising • Develops, implements and monitors plans and
processes to ensure team effectiveness
AT1, AT2
• Monitors and actively supports processes and
development activities to ensure the team is
focused on work outcomes
AT2
• Plans for unexpected outcomes and
implements creative responses to overcome
challenges
AT2
Performance evidence
The candidate must demonstrate the ability to complete the tasks outlined in the
elements, performance criteria and foundation skills of this unit, including
evidence of the ability to:
Assessed in
• manage the effectiveness of at least one work team. AT2.3,5,6,7,8,9
In the course of the above, the candidate must:
• provide feedback to encourage, value and reward others AT2.3,5,7
• model desired behaviour and practices AT2.3,5,7,8,9
• encourage and foster shared understanding of purpose, roles and
responsibilities
AT2.3,5,6,7
• support team to meet expected performance outcomes including providing
formal and informal learning opportunities as needed
AT2.3,5,7,8
• develop performance plans with key performance indicators (KPIs), outputs
and goals for individuals or the team which incorporate input from
stakeholders
AT2.2,3,4
• communicate effectively with a range of stakeholders about team
performance plans and team performance
AT2.3,5,7,8,9
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The candidate must demonstrate the ability to complete the tasks outlined in the
elements, performance criteria and foundation skills of this unit, including
evidence of the ability to:
Assessed in
• evaluate and take necessary corrective action regarding unresolved issues,
concerns and problems raised by internal or external stakeholders.
AT2.6,8,9
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge evidence
The candidate must be able to demonstrate knowledge to complete the tasks
outlined in the elements, performance criteria and foundation skills of this unit,
including knowledge of:
Assessed in
• impacts of group dynamics on team performance AT1.1,2
• methods of establishing team activities including communication processes AT1.3,4
• strategies that can support team cohesion, participation and performance AT1.5,6,7,8
• strategies for gaining consensus AT1.9,10
• issue resolution strategies. AT1.11,12
Assessment conditions
Skills in this unit must be demonstrated in a workplace or simulated environment
where the conditions are typical of those in a working environment in this industry.
This includes access to:
Assessed in
• workplace documents relevant to team task objectives. AT2
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and
training legislation, frameworks and/or standards.