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BSBOPS502-AssessmentTask1.docx

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Assessment

Task 1

Manage business operational plans

BSBOPS502

How To Create A Successful Small Business Plan

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

------OFFICE USE ONLY-----

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Question	Marking Sheet - Assessor to complete. Did the student satisfactorily address each question as instructed:
	Completed satisfactorily
	S	NYS	DNS	Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Table of Content Student Declaration 2 Task 1 – Knowledge Questionnaire 5 Question 1 7 Question 2 8 Question 3 8 Question 4 9 Question 5 9

Task 1 – Knowledge Questionnaire

Task summary and instructions

What is this assessment task about?

This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

· stakeholders involved in development and management of operations plan including escalation points, colleagues and specialist resource managers

· key information sources for proposal development and presentation including resource requirement specialists

· consultation processes

· content of operational plans, including:

· procurement processes

· employee recruitment and induction strategies

· physical resource and service acquisition strategies

· key indicators of organisational performance

· budget and actual financial relating to profit and productivity

· methods for preparing operational plans and contingency plans

· role of an operational plan in achieving an organisation's objectives

· procedures and records associated with documenting performance

· approaches for developing key performance indicators to meet business objectives

· legislative and regulatory framework relating to the development and implementation of operational plan of the organisation, including:

· fair trading laws

· work health and safety

· organisational policies, practices and procedures that relate to the operational plan.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily?

· submit your answers to the questions within the set timeframe,

· answer all questions as instructed,

· answer all questions using your own words and reference any sources appropriately,

· all questions must be answered satisfactorily.

It is advisable to:

· review the questions carefully,

· answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

· further research the topics addressed in each question.

Specifications

You must submit to GOALS the

· assessment coversheet,

· answers to all questions,

· references.

Resources and equipment

· computer with Internet access,

· access to Microsoft Office suites or similar software,

· learning material.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

Question 1

Operational plans are key to achieve business success.

Address the following:

Questions	Answer
Describe two models and methods for operational planning. (30-50 words each)

Explain the role of an operational plan in achieving the organisation's objectives. (50-100 words)
List three alternative approaches to developing key performance indicators to meet business objectives.
Describe how you can prepare a contingency plan. (40-80 words)
Discuss what stakeholders may be involved in the development and management of operational plans. Think about escalation points, colleagues with a particular set of skills, specialist resource managers, consultants, etc. (80-120 words)
Identify and five (5) information sources for proposal development and presentation of an operational plan.
Outline the legislative and regulatory framework relating to the development and implementation of the organisation's operational plan. Include reference to fair trading laws and work health and safety in your answer. (80-120 words)
Identify the typical organisational policies, practices and procedures that may relate to the operational plan. (4-6)

Question 2

Discuss the importance of consultation in developing and implementing an operational plan. Include examples of consultation methods in your answer.

(100-150 words)

Question 3

Describe the content and purpose of the following inclusions of an operational plan.

Inclusions	Description of purpose and content (30-50 words/inclusion)
Resource requirements
Key performance indicators
Monitoring processes
Contingency plans
Communication plan
Key assumptions and risks

Question 4

Describe the role of budget and actual financial relating to profit and productivity in an operational plan.

(50-100 words)

Question 5

Explain how to document operational performance. Include a procedure to report performance and types of records that could be used in your answer.

(50-100 words)

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