BSBMGT520

Task 1 – Flexible Workplace - Business Case and Workforce Plan

Instructions to Learners:

• This summative assessment can be completed in class or at any other convenient location.

• Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.

• Please use the following formatting guidelines to complete this assessment task:  Font Size: 12; Line Spacing: Double; Font Style: Times New Roman

• Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided.

Instruction to Assessors:

• You must assess student’s assessment according to the provided Marking Criteria. • You must complete and record any evidence related to assessment activities including

role-plays and presentations using appropriate forms which must be attached with student assessment submission.

• You must provide students with detailed feedback within 10 working days from submission.

PART A A Proposal for a Telecommuting/working from home arrangement An employee has an exceptionally long commute and has requested a telecommuting arrangement for two days a week to save time and reduce the stress of peak time travel. A proposal which includes an analysis of the amount of time spent on face-to-face tasks and individual- based tasks has been developed. A convincing argument has been made that a telecommuting arrangement would enable all tasks to be effectively undertaken, while also improving work-life balance and well-being.

A well-researched proposal assists decision-making. There are a range of considerations in relation to telecommuting. Research telecommuting and provide a business case for implementation of the flexible workplace arrangement. Create the business case report as outlined below.

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Key headings • Cover page • Contents • Executive summary

o Purpose o Background o Objectives o Scope o Process o Action plan

• Benefits • Risks • Costing options (including employee, supplier and capital) • Measure of success • Reporting • Recommendations • Endorsements

Following the business case, create a workforce plan as follows: Workforce plan outline 1. Introduction

a. Project plan and planning approach b. Stakeholder engagement plan c. Workforce segmentation document

2. Demand analysis a. Demand analysis (current and future) b. Alternate futures analysis

3. Internal supply analysis a. Workforce profile b. Skills and capabilities profile c. Employee survey d. Internal supply analysis (current and future)

4. External supply analysis a. External supply (current and future) b. Future external supply

5. Gap analysis a. Gap analysis

6. Workforce strategies a. Risks and options analysis b. Action plan c. Approval

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PART B Within the same organisation, an employee’s request for a transition to part time work came as a surprise as she had no family responsibilities. This is a difficult case as she holds a position of leadership and has a wide range of responsibilities. It is important to explore the circumstances of the request, but not to pry. Getting to the underlying rationale takes skill and does require a level of trust between the manager and the employee. An effective way to do this is to discuss the employee’s Self-Assessment and explore whether the identified needs match the options requested. This will also help you to determine that the employee has thought through the work, financial and other implications of the request. You must create an Employee Self-Assessment to collect this information. It may be possible to develop a solution, which better matches business and personal needs than a transition to part-time work. Outline the questions you would ask the employee during a meeting to discuss their request. Specify the questions you would ask and create a recording form to record the discussion. PART C An employee requests a change to eight in order to have Fridays free, but there are already a number of part-time arrangements in place where team-members do not work Fridays. Accepting this request would pose problems for the team’s productivity. The discussion needs to explore what objective the request is aiming to achieve - is changing to .8 the best/only way of achieving this. The written proposal should address the realities of the workplace and show how the arrangement would work. What does it propose about Fridays and the consequent impact on the work of the unit? Discuss a range of approaches and solutions to deal with the request. Provide as a report. PART D Part-time employee’s concern: “My child care arrangements have changed and I now need to work Monday, Tuesday and Wednesday, instead of Monday, Thursday and Friday”. Provide a written response for the employee. Observation Checklist

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T A S K 1 – M A R K I N G C R I T E R I A

BSBMGT520 Plan and manage the flexible workforce S NYS Learner’s name:

Assessor’s name:

Observation Criteria S NS Scoped workforce requirements needed to achieve organisational goals Specified workforce capability requirements Identified mix of labour engagement options within industry and enterprise legislation, regulation and policy Planned to resolve issues impacting on flexible workforce covering social, industrial, training and performance Implemented flexible and innovative work arrangement to meet organisation's needs Utilised flexible, real-time, virtual and other appropriate team structures to engage workforce Facilitated the flexible team with suitable enabling technologies Ensured rights, obligations and responsibilities of all parties are clear and understood Monitored, review and adjust flexible workforce arrangement for ongoing suitability to work requirements Applied a consultative approach to address the needs of the flexible workforce Provided coaching support as appropriate Provided opportunities for flexible workforce to integrate with other aspects of the organisation Used risk management methods to prevent discrimination against flexible workforce Embedded organisation's innovation and productivity systems and processes into flexible workforce arrangements Feedback to Learner:

Assessor’s Signature: Date: