BSBLDR502

Task 1 – Equity and Diversity Policy and Procedure

Instructions to Learners:

• This summative assessment can be completed in class or at any other convenient location.

• Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.

• Please use the following formatting guidelines to complete this assessment task:  Font Size: 12; Line Spacing: Double; Font Style: Times New Roman

• Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided.

Instruction to Assessors:

• You must assess student’s assessment according to the provided Marking Criteria. • You must complete and record any evidence related to assessment activities including

role-plays and presentations using appropriate forms which must be attached with student assessment submission.

• You must provide students with detailed feedback within 10 working days from submission.

This assessment task requires the development of a policy to manage dealing with Equity and Diversity enquiries and grievances. . The policy and procedure documentation should be written in such a manner that they promote a work environment which is inclusive and characterised by respect and which is free from discrimination and harassment, provide an internal procedure for dealing with issues and complaints of discrimination and harassment which may arise and meet the requirements of State and Federal legislation, and the organisation's current Equity and Diversity management plan where one is in place.

The policy should be written for an organisation you work in, have access to or a simulated business and must provide for communicating information to support others to achieve work responsibilities.

The policy and procedure documents should demonstrate approaches to:

• facilitating employees' contributions to consultation on work issues • providing feedback on the outcomes of consultations

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• resolution of issues raised or referral to relevant personnel

• establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to

• provide leadership through own behaviour including:

o professional conduct that promotes trust with internal and external contacts o adjusting own interpersonal communication style to meet the organisation’s cultural

diversity and ethical environment

• plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation

• develop and/or implement processes and systems to manage difficulties including:

o identifying and resolving conflicts and other difficulties according to organisational policies and procedures

o planning how to address difficulties o Providing guidance, counselling and support to assist co-workers in resolving their

work difficulties.

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T A S K 1 – M A R K I N G C R I T E R I A

BSBLDR502 - Lead and manage effective workplace relationships S NYS Learner’s name:

Assessor’s name:

Observation Criteria S NS Ensured strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers Developed and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role Facilitated feedback to employees on outcomes of the consultation processes Developed and/or implemented processes to ensure that issues raised are resolved promptly or referred to relevant personnel Established and/or implemented policies to ensure that the organisation’s cultural diversity and ethical values are adhered to Gained and maintained the trust and confidence of colleagues and external contacts through professional conduct Adjusted own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process

Used networks to build workplace relationships providing identifiable outcomes for the team and the organisation Conducted ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained Developed and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved Established processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures Provided guidance, counselling and support to assist co-workers in resolving their work difficulties Developed and implemented an action plan to address any identified difficulties Feedback to Learner:

Assessor’s Signature: Date: