BSBINN601 lead and manage organizational change
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Assessment: BSBINN601 Lead and manage organisational change |
BSBINN601 Lead and manage organisational change ICT60115 ADVANCED DIPLOMA OF INFORMATION TECHNOLOGY _______________________________________ STUDENT ASSESSMENT _______________________________________
Introduction
Purpose
This document provides necessary information to guide learners to undertake the assessment of the following unit.
· BSBINN601 – Lead and manage organisational change
Unit summary and application
This unit describes skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies.
It applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area.
The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Sector
Creativity and innovation – innovation
Pre-requisites
Assessment 2 – case study and CHANGE MANAGEMENT PLAN
The board of Australian Rural Development Bank is not satisfied with its progress and performance of the last five years. Having identified with the lack of rural awareness in policy makers, inability to deploy modern/robust banking technology, discouraged staff to work in remote Australia and inconsistent client experience, the CEO has decided to introduce some organizational changes in the bank. As a change management expert, you are granted a contract to manage the changes in the organization. Your job is to perform the following tasks to bring organizational changes in the bank.
· Identify change requirements and opportunities
· Develop change management plan
· Implement change management plan
You have been provided with a template to use for the change management plan below.
Some of the types of organizational change and some examples under each type are given below, for your information.
· Transformational changes: Adopting radically different technology, training on new skills, implementing major strategic and cultural changes, reforming products, and services offerings, etc.
· People-centric changes: Hiring new employees, changing policies related to employees, changing roles and responsibilities, etc.
· Structural changes: Introducing a new department or teams, changing the organizational chart, merging of organizations, etc.
· Remedial changes: Additional trainings to manage underperformance, upgrading the existing infrastructure, addressing communication issues, etc.
This assessment includes the following tasks to complete:
PART A: Identification of change requirements and opportunities
· Identification of the needs for change through review and analysis of organizational objectives, policies, and practices.
· Monitoring of external environment to identify events and trends that impact the organizational change
· Identify major operational change requirements due to performance gaps, business opportunities or threats or management decisions, through consultation with stakeholders
PART B: Development of change management plan
· Cost-benefit analysis for high priority change requirements and opportunities
· Risk analysis to identify barriers to change
· Development of change management project plan
· Obtaining approvals from relevant authorities to confirm the change management process
· Resource requirements and reporting protocols
Submit your full report and change management plan for the assessment.
Change Management Plan Template
Note: delete the prompts under each heading before submitting your plan.
Introduction
Provide background of Australian rural development bank, talk about its organizational objectives, policies, and practices.
Provide short overview of why/how the board of the Australian rural development bank came to the decision to make changes.
Rationale for the Change
· List the drivers for changes. Explain the factors/reasons(drivers) that push the organization to bring changes.
· List the constraints(limitation/restriction) for changes. Explain how these constraints are related to the changes.
Organizational changes
· Explain what changes are required in the organization. Read the assessment scenario and the types and examples of changes.
· What are the main elements in the change plan? [E.g. people/culture, systems/technology, documentation, positions/roles, process, skills] Each of these elements may require a focus in the change plan.
Stakeholder consultation and identification of operational change requirements
· Explain who are the stakeholders concerned with the changes.
· Explain what operational change requirements are identified by consultation with the stakeholders.
· Explain the reason for these requirements.
Factors affecting change
· Explain external environmental factors like market trends and events that may impact the change.
Cost benefit analysis
· Perform cost benefit analysis for all changes being introduced in the bank.
Risks management
· Perform risk analysis, identify risks for the change process and record mitigation strategies
Develop Change Plan
Develop a change plan including performance measures [how will you know the change plan is effective?]. Ensure the plan is adequately resourced.
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Actions |
Who |
When |
Resources required |
Performance Measures |
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Approvals on change management process and reporting protocols
· Explain the process of change management approved by the sponsor of the changes
· Explain the reporting protocols for change management projects.
Solution of Assessment 2
Change Management Plan
1. Introduction
Instructions: In 200 words,
Write about the background of Australian Rural Development Bank(ARDB) and explain about its organizational objectives, policies, and practices.
Also write why or how the board of ARDB came with the decision to introduce organizational changes. (Read the first para of Assessment 2 scenario)
In background you may include ‘When was the bank established? When did it receive banking license? What are the objectives of the bank? Please note that this is RURAL DEVELOPMENT BANK. Understand the functions of a rural development bank first. Where is its headquarters located (say Sydney)? How many branches are there? What products or services do the bank offer? What policies (e.g. Related to operations, loans, lending, finances, etc.) are developed in the bank and what kind of banking practices do the bank follow?
For more on banking practices please read the following link.
https://www.finanssiala.fi/en/material/Good-Banking-Practice-2015.pdf
In the second part, mention the problems in the bank and explain that to overcome these problems and improve the performance of the organization, the CEO or the board members of the bank want to bring organizational changes. Explain what your role and your tasks in the last line.
2. Rationale for the Change
2.1 Drivers for changes
Instructions: In 100 words, explain the drivers or factors or reasons that pushes the board of the ARDB to decide on bringing the organizational changes. In short why they want to bring the changes. List the drivers for changes and explain them in brief.
Some of the drivers for organizational changes are given in the link below. Explain the drivers that are relevant to ARDB
https://www.entrepreneurshipinabox.com/6001/32-drivers-of-organizational-change/
2.2 Constraints for changes
Instructions: In 50 words explain the constraints of the changes. Do not confuse it with barriers for changes. Constraints mean limitations related to the organizational changes here. You can talk about three constraints.
Time constraints: How much time do you have to plan and implement the changes?
Cost constraints: How much budget is allocated for the planning and implementation?(This may be related to cost benefit analysis in topic 6)
Scope: Where will the changes apply?
3. Organizational changes
Instructions: Explain what changes are required in the organization. Please note that these changes should solve the problems of the Australian Rural Development Bank as mentioned in the first para of the assessment 2.
Read the assessment scenario and the types and examples of changes. What are the main elements in the change plan? [E.g. people/culture, systems/technology, documentation, positions/roles, process, skills] Each of these elements may require a focus in the change plan.
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S. No. |
Problems |
Organizational changes (Please note that this should be specific for example do not just say ‘Introduction of new technology, say what new tech, what exactly?) |
Elements of the change plan |
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1. |
Lack of modern/robust banking technology |
Introduction of · net banking services · cloud computing · smart cards · ATM machine in rural areas · Electronic payment system · Core banking solutions · Modern banking software and networks, etc. |
Systems/technology |
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2. |
Lack of rural awareness in policy makers of ARDB |
Say specific changes that are being brought |
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3. |
Inconsistent client experience |
Say specific changes that are being brought |
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4. |
Employee dissatisfaction or lack of encouragement |
Say specific changes that are being brought |
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4. Stakeholder consultation and identification of operational change requirements
Instructions: In 50 words explain who the stakeholders are concerned with the changes. In 50 words again explain how consultation are done with the stakeholders. In 100 words explain what operational change requirements are identified after consultation with the stakeholders.
Explain the reason for these requirements.
5. Factors affecting change
Instruction: Explain like market trends, events, government legislations, etc that may impact the change. Study about the external and internal factors from the link below.
https://www.ilearnlot.com/factors-affecting-organizational-change-external-and-internal/45443/
6. Cost benefit analysis
Instructions: Perform cost benefit analysis for all changes being introduced in the ARDB bank.
7. Risks management
Instructions: Explain about risk identification (mention the identified risks associated with change management projects), perform risk analysis and suggest the mitigation strategies for the identified risks.
8. Develop Change Plan
Instructions: Develop a change plan including performance measures [how will you know the change plan is effective?]. Ensure the plan is adequately resourced.
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Actions |
Who |
When |
Resources required |
Performance Measures |
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What actions are being done to bring changes? Note that this column is related to the third column of topic 3. Mention the specific actions. |
Who is responsible for the action? |
When should the action be finished? |
What resources are required for the action? |
How will the performance of the action be measured? |
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9. Approvals on change management process and reporting protocols
Instructions: After the change management plan is developed you need to get and approval with the board members of ARDB on the change management process. i.e. the sponsors of the organizational changes must agree or approve the process of change management proposed by you. Explain what process of change management has been approved by the sponsors. Scroll down and read change management process from the link below;
https://www.prosci.com/resources/articles/change-management-process
https://www.smartsheet.com/8-elements-effective-change-management-process
Instructions: Explain about the reporting protocols or reporting requirements in change management projects that need to be done to bring the changes in the organization. i.e. how reporting is done? Who should report about the update or progress of the projects to whom? What kind of reporting should be passed to the sponsors or the board members of ARDB? What kind of reporting is to be done to you as a change manager or the project managers of different project? You can also talk about the progress and status reports and the time duration to send these reports, and to whom?
Assessment 3 – Implementing change management Plan
After you develop change management plan and determine change management process, your job is to ensure a successful implementation of the change management plan. The CEO of the rural development bank has requested you to identify the issues that he might face in relation to the implementation of the changes. He has also requested you to come up with the strategies to successfully implement the changes in the company.
To ensure a successful implementation of change management plan in the rural development bank;
1. Develop and suggest a communication or education plan to promote the benefits of the changes to the organization and to successfully embed the changes. (200 words)
Note: Assessment 3 is related to assessment 2. Your explanation of assessment 3 should be based on the case study in Assessment 3. Do some research, discuss with the trainer about the topics and provide mature explanation to all topics.
Q.No. 1: Research on communication plans, strategies, education plans, and develop such plan to successfully communicate and embed the changes in the organization. Communication is the key to success of organizational change because if not proper communication, then the changes may be misunderstood by various groups of stakeholders and implementation of changes may not be successful. You need to develop a proper communication plan here. The explanation may be more that 200 words. Explain the following topics;
To understand the following topics please visit;
Communication Plan
· Communication objectives
Explain the key objectives of the communication plan
· Key stakeholders
Mention who are the key stakeholders of the organization mentioned in Assessment 2
· Internal/external communication channels
Explain various internal and external communication channels here. Check the link above
· Detail communication plan
Draw a table showing the detail communication plan here. Check the link above.
The table should include the following column; Message title, Messages, When, Communication channel, Sender, Status
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Message title |
Message |
When |
Communication Channel |
Sender |
Status |
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1. |
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2. Explain what activities can be arranged to deliver the communication or education plans to the relevant groups and individuals. (100 words)
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Instructions: After the development of communication plan in Q.No1, explain how would you deliver it to the stakeholders in Q.No. 2. What activities can be done to deliver such communication plans to the stakeholders including employees, customers, etc. |
3. Explain how you would take the input from the relevant groups and individual for the change process. (100 words)
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Instructions: During the change management process, you need to take inputs/suggestions/views from various groups and individuals for change management process. You may need to consult with them. First understand what change management process is and what activities are involved in it and explain how you would take input or how would you consult with relevant groups and individuals. In short regarding the change management process, how would you consult with relevant groups/individuals to take input from them. You may explain various ways to consult with these stakeholders. Create subheadings and explain. |
4. Identify the barriers of changes and explain what strategies you would use to overcome these barriers. (200 words)
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Instructions: You must have mentioned various organizational changes in assessment 3. Explain the barriers of these changes and explain various strategies that can be used to overcome these changes. Barriers means obstacles or anything that stops or restricts the changes to take place or to happen in an organization. One such barrier can be FEAR in Employees. Barriers of changes Explain the barriers of changes here. The changes should be already mentioned in assessment 3 solution. Strategies to overcome the barriers Explain the various strategies to overcome the above-mentioned barriers. |
5. Explain how you would evaluate, review, and modify change management project plans to achieve the change management project objectives. (200 words)
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Instructions: To bring various changes in an organization you may need to do various projects. How would you evaluate, modify and review project plans in such change management projects to achieve the desired objectives? You need to explain the evaluation, modification and review of change management Project Plans here in 200 words. Explanation may be done by creating sub-headings in the solution. |
Issue Date: May 2020 Version : 2.0 Review Date: April 2021 Authorised by: Compliance Manager Doc: BSBINN601 Student Assessment Page 25 of 26