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The Business Model Canvas
Iteration:
No.
Month
On:
Day
Designed for:
Designed by:
Year
Key Partners
Key Activities
Value Propositions
Customer Relationships Customer Segments
Who are our Key Partners? Who are our key suppliers?
Which Key Resources are we acquiring from partners? Which Key Activities do partners perform?
motivations for partnerships: Optimization and economy Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require? Our Distribution Channels?
Customer Relationships? Revenue streams?
categories Production Problem Solving Platform/Network
What value do we deliver to the customer?
Which one of our customer’s problems are we helping to solve?
What bundles of products and services are we offering to each Customer Segment? Which customer needs are we satisfying?
characteristics Newness Performance Customization
“Getting the Job Done” Design
Brand/Status Price
Cost Reduction Risk Reduction Accessibility
Convenience/Usability
What type of relationship does each of our Customer Segments expect us to establish and maintain with them? Which ones have we established?
How are they integrated with the rest of our business model? How costly are they?
examples
Personal assistance
Dedicated Personal Assistance Self-Service
Automated Services Communities
Co-creation
For whom are we creating value?
Who are our most important customers?
Mass Market Niche Market Segmented Diversified
Multi-sided Platform
Key Resources Channels
What Key Resources do our Value Propositions require? Our Distribution Channels? Customer Relationships?
Revenue Streams?
types of resources
Through which Channels do our Customer Segments want to be reached?
How are we reaching them now? How are our Channels integrated?
Physical
Intellectual Human Financial
(brand patents, copyrights, data)
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
channel phases:
1. Awareness
How do we raise awareness about our company’s products and services?
2. Evaluation
How do we help customers evaluate our organization’s Value Proposition?
3. Purchase
How do we allow customers to purchase specific products and services?
4. Delivery
How do we deliver a Value Proposition to customers?
5. After sales
How do we provide post-purchase customer support?
Cost Structure
What are the most important costs inherent in our business model? Which Key Resources are most expensive?
Which Key Activities are most expensive?
is your business more:
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing) Value Driven ( focused on value creation, premium value proposition)
Revenue Streams
For what value are our customers really willing to pay? For what do they currently pay?
How are they currently paying? How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
sample characteristics:
Fixed Costs (salaries, rents, utilities) Variable costs
Economies of scale Economies of scope
types: Asset sale Usage fee
Subscription Fees Lending/Renting/Leasing Licensing
Brokerage fees Advertising
fixed pricing
List Price
Product feature dependent Customer segment dependent Volume dependent
dynamic pricing Negotiation( bargaining) Yield Management
Real-time-Market