Performance Appraisal

PERFORMANCE COMPETENCIES

RATING COMMENTS

Bill is an Architect. He designs luxury apartment communities. He works in a team of 5 Architects and reports to the Director of Design.

Bill demonstrates competency in the skills and knowledge required. He learns and applies new skills within the expected time period. He is knowledgeable about current developments in his field and he works within the normal scope of supervision. Bill displays a good understanding of how his job relates to other jobs. He effectively uses the resources and tools available to him.

The work Bill produces is usually highly accurate and thorough. He displays a strong dedication and commitment to excellence. He works hard to improve quality in his own work and promotes quality awareness throughout the organization. Bill is receptive to feedback and uses it to improve his performance. However, Bill is not always as productive as expected for his job. It sometimes takes him longer than satisfactory to complete work and he can’t complete the volume of work as compared to his peer group. On average, Bill works on 1-2 projects per month while his team members work on 3-4. Though Bill’s work is accurate, he has missed several important deadlines during the past year.

Bill is courteous and displays sensitivity to customers, subcontractors and vendors. He is able to handle difficult or emotional customer situations. He responds promptly when servicing external customers or responding to vendor requests. Bill makes an effort in service recovery and should continue to try and think of ways to address customer concerns before they become significant issues.

Bill is a leader in carefully observing and monitoring proper Company procedures. Even under very unusual conditions not covered by the normal guidelines, he quickly sizes up the situation and determines the appropriate action. Bill has recommended changes to Company policy or protocol which has increased efficiency in his workgroup. This year, Bill drafted the team’s first policies and procedures manual and it was a very well designed and well written. He pays exceptional attention to ensure proper use of equipment and materials. When faced with difficult problems, Bill weighs the pros and cons of each option and evaluates the potential outcomes. He demonstrates solid judgement and when he’s unable to resolve a problem independently, he consults his manager.

Bill could improve his team relationship skills. Bill likes to work independently and could collaborate more with his coworkers. At times, when others ask Bill for help, he is resistant to helping. Bill’s first response is that he is too busy with his own work and rarely follows up with the team member. Bill’s manager can always rely on him because Bill always supports his manager’s directives but Bill is slower to support the team objectives. At times, Bill appears defensive in his tone and manner when he is challenged by a co-worker.

Bill regularly delivers information to groups. He effectively leads the monthly “Lunch-And-Learn” technical sessions for the team. He is always very professional and well prepared. Bill researches his topics thoroughly and is always prepared for questions and answers during the sessions. Bill is easy to understand, and these sessions are very valuable. His handout materials are viewed as very valuable reference materials.

Bill is responsive to feedback from his manager; however, his initial reaction is somewhat self-protective. Initially, he defends his point of view or work product before listening to all the feedback. Once Bill processes the feedback, he is generally receptive and open to changing his behavior or accepting new recommendations. Bill should work on soliciting regular feedback from his manager and team members in the upcoming year.