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Week 6: (RS) Assignment 5: Create a VPN Connectivity Troubleshooting Checklist

(YourName)

Assignment Requirements

You have been working as a technology associate in the information systems department at Corporation Techs for two months. The company has experienced several VPN connection failures lately. Your manager has asked you to create a VPN connectivity troubleshooting checklist for future use.

Using the troubleshooting information provided in the handout, identify 8 relevant steps in the VPN connectivity troubleshooting process and create a checklist that helps you and others resolve general VPN connectivity issues.

A. Information needed before troubleshooting a VPN (list and describe 5 documents you should have)

Document 1:

Description 1:

Document 2:

Description 2:

Document 3:

Description 3:

Document 4:

Description 4:

Document 5:

Description 5:

B. One of the first things you do when troubleshooting any network is:

Answer:

C. Identify an 8-step process that could be used to Troubleshoot a VPN

Step 1:

Step 2:

Step 3:

Step 4:

Step 5:

Step 6:

Step 7:

Step 8:

D. What NOT to do: List and describe 2 things you should NOT do.

1 Don’t:

2 Don’t:

What you should do: List and describe 1 thing you should do.

1 Do:

E. You can do a couple of quick and easy tests if you are having a major VPN outage and you just want to be sure that your VPN is still on the network:

You can do what to the network?

Answer:

You can check the following web site for tools.

Answer: