Assignment 2
Problem 1 The Three Sigma Pizza Emporium is experiencing problems with pizza delivery. Below is a poor problem statement:
Customers are complaining about delivery times.
I would like you to rewrite the poor problem statement above as an effective problem statement in the table below, making sure to include all four required elements. Each response in the table below should be written as a complete sentence, or two. I should be able to read the sentences from top to bottom as an integrated paragraph that describes the problem.
Problems Statement
Element Response
A brief description of the problem and the metric used to describe the problem è
Where the problem is occurring by process name and location è
The time frame over which the problem has been occurring è
The size or magnitude of the problem è
Problem 2 Returning again to the Three Sigma Pizza Emporium situation, below is their poor objective statement.
Improve pizza delivery times. I would like you to help the team prepare an effective objective statement for the pizza delivery Six Sigma project by rewriting the poor objective statement above as an effective objective statement in the table below, making sure to include all six required elements. Each response in the table below should be written as a complete sentence, or two. I should be able to read the sentences from top to bottom as an integrated paragraph that describes the objective of the Six Sigma project.
Objective Statement
Element Response
The metric to be improved è
The current baseline è
The goal è
The timeframe for improvement è
Alignment with corporate goals or objectives è
Impact on corporate goals or objectives è
Problem 3 Create a SIPOC diagram with 4 to 7 process steps for one of the following activities:
Ø Registering for classes. Ø A regular visit to your doctor’s office. Ø Changing the oil in an automobile. Ø Changing a flat tire.
Problem 4 Create a swim-lane process map for placing and receiving an order at a fast food restaurant.
Ø Please choose a restaurant where you can see the food being prepared (e.g Panera Bread, McDonalds, Arbys, Subway, Taco Bell, etc.).
Ø Your process map will have three swim-lanes: you, cashier (taking your order), and cook (preparing food).
Ø You do not need to include any metrics (times, distances, etc.).