project plan assignment #4

Project Plan Assignment #2

Project Plan Assignment

EPIC & Allscripts EMR Systems

EPIC offers implementation services in the form of working together with the teams in the hospitals to help tailor a system to a specific facility and more importantly identify and manage any risks (Epic Website, 2020). In terms of training the offers programs which are end to end by nature run by trainers who are well-credentialed as well as certified. For technical services EPIC offers 24 hours support throughout the week with regular monitory and check to ensure the proper running of their systems (Epic Website, 2020). They have a very good reputation of being very responsive to the users whenever they are called on to ensure that systems work effectively and one of offering technical support that is of high quality. For the on-going services, the company calls themselves a user’s BFF who stays close to make sure that the user enjoys the use of the systems and can optimize its use. Finally, for continuous improvement, the staff of the company offers users advice assistance and support to help foster improvement.

For the implementation of the systems, Allscripts provides its services in the form of consultancy whereby they have a consultant that guides facilities on how to go about fitting the technologies in their facilities (Allscripts Website, 2020). They provide training to practitioners through resources and on-site training in three major ways which are helping them to better make use of their products, enhancing the skills of the experts who maintain the systems and providing general training to all practitioners to help them understand the systems (Allscripts Website, 2020). In terms of technical services, they have a technical support team which through its environmental evaluation can identify issues that can contribute to a lack of optimal performance of systems and solve them. All these are technical services related to the running of healthcare facilities and they achieve this through their various products. In terms of their on-going services they provide support for the infrastructure of the clients and offer service desk support for all their clients. They finally ensure continuous improvement by constantly upgrading their products to better and more innovative versions which are more effective and efficient for the users.

Then, based on your information on both companies, you determine which company you will use to implement the new EMR system. Also, explain why you chose that company based on the five items listed above (implementation, training, technical services, on-going services, and continuous improvement). There is no right or wrong answer on which system you choose.

Based on the aspects discussed above, I would choose EPIC as the company of choice. This is because based on these featured; it seems to be offering a more personalized experience to the users. Right from the implementation, they take the trouble to tailor their products to the systems of the facility. More impressively, however, their technical services are highly user-friendly, and they are more likely to make sure that one derives the most value from the system. This is because technology and its implementation are generally not so easy, and it is further very sensitive when used in the health care setting. Based on this one would want a company that can be trusted in offering the best technical support to avoid facing the downside of technology as a result of it being ineffective. This choice is more reliable on that basis.

As a project manager, you will also need to determine if you need PCs or laptops and how many for XYZ Physician’s group. You make the “call” as to why you should have PCs or laptops (or both); but, you must explain why you made the decision. Also, research the cost for PCs and/or laptops (Bestbuy is a good source). You will need to provide two different companies' cost for the PCs and/or laptops. Then, come up with a grand total for the total cost for the PCs and/or laptops for each company. Lastly, you make the "call" which company you will buy the PCs and/or laptops from.

For this project, PCs will be needed not only because they will be used in an office setting thus no need for portable devices but also because their hardware specifications are in most cases more superior than those of the laptop and thus will allow for more efficiency. The PCs will be purchased from either Dell or HP because these are two of the best Microsoft companies which offer market-tested products at reasonable prices. The price for HP pc is about $1000 and the price for a similar dell one $1400. The price for Dell pcs will there be more expensive than the HP ones but Dell computers will be the preferred choice for this project because they have a more reliable processor and a stronger one and therefore it is more likely to do the job effectively.

References

Allscripts Website. (2020). From: https://www.allscripts.com/services/

Epic Website. (2020). From: https://www.epic.com/services