Assignment 13
This assignment has 3 important steps.
1. Complete the prewriting for the negative message letter:
Prewriting prepares you to write and helps you organize your ideas.
You may print the lesson and jot notes for yourself on the paper, or you may write notes on your own.
You do not have to submit prewriting for any points, but don't skip this important step!
2. Complete a draft of the negative message letter:
Read the case, Exercise 11.20. Write a modified block letter. Refer to Figure 9.3 and 9.4 in Module 9 for more information. You will have three paragraphs:
Paragraph 1: explain the problem or situation. Make this paragrph 5-7 lines in length.
Paragraph 2: give the bad news and present alternatives. Make this paragraph 5-7 lines in length.
Paragraph 3: give a sincere goodwill ending. This paragraphy only needs to be 2-3 lines in length.
3. Submit your draft of your negative message letter in the discussion forum below:
Below is the sample format for the assignment and tips for completing the Negative News letter.
Company Name Company Address City, State Zip Phone Number
Date
Name of Individual Individual's Title Individual's Company Name Address City, State Zip
Dear Ms. Individual: Use the information from Exercise 11.20 and write a letter in the modified block format. Refer to Figure 9.3 on page 129 for more information. The first paragraph explains, but does NOT give the bad news. Explain the circumstances behind the bad news. Provide detailed reasons that give a full explanation. Don't place blame or refer to company policy; instead offer reasons. Write using positive emphasis whenever possible. (Make this paragraph 5-7 lines in length.)
In the second paragraph, give the bad news clearly, compactly, and as positively as possible. Do not apologize. Do, after you give the news, provide detailed alternatives. Use "you attitude" for your alternatives and write phrases such as "You can..." and/or "You might consider...." (Make this paragraph 5-7 lines in length.)
Provide a goodwill ending, that gives one or two positive, forward looking statements and an offer of contact. Avoid insincere statements such as "If you need any additional assistance," or "I look forward to doing business with you." (This paragraph should be 2-3 lines in length).
Sincerely,
Your Name
Note: Double-space between paragraphs, and include 3-4 spaces between "Sincerely," and "Your Name."