Key Organizational Capabilities
1. As an individual, pick ONE of the Key Organizational Capabilities to focus on from Column 1 in the table below.
1. Deliver project management support throughout the organization to support team projects Selected from the table below
2. Next, pick a company that the Key Organizational Capability you chose in Step 1 applies to.
1. Amazon <- company to focus the number one on
3. Determine the Key Pivot Positions and How you Would Design Other Key “People” Features (Columns 2 and 3) for your chosen Key Organizational Capability.
4. Write a paper that explains in detail the determinations you made in the steps outlined above.
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Key Organizational Capability from Strategy or Important Structure/Process feature (Choose ONLY ONE) |
Key Pivot Positions (Those few, targeted roles and skill sets in the new organization that will have a disproportionate impact on results) |
How You Would Design Other Key “People” Features (Talent Management, Learning & Development, Performance Feedback) |
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Develop new product ideas |
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Ensure an exceptional customer experience in our retail stores |
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Ensure that we produce products at the lowest cost |
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Expand our products into new geographic markets |
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Coordinate best practices across global lines |
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Deliver project management support throughout the organization to support team projects |
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Sell packaged solutions of bundled products to meet unique customer needs |
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Push decision making down to cross functional teams |
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Ensure that customer services professionals are familiar with solutions to common customer problems (troubleshooting) |
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