assignment
Instruction: Please take your time to read the case thoroughly prior to answering the questions. The Range two to three pages with a double space.
Assignment questions:
1. What exactly went wrong? How bad was this situation?
2. Could this situation have been avoided? If not, it have been mitigated ( and if so, how)?
3. Who is responsible and why? Was the cause of this situation an “act of god”( the weather) or some organization? If an organization was responsible. Which was it?
4. What should northwest airlines do in response to this situation?