Action Plan
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ILRDI001: Improving Engagement
Cornell University ILR School
Improving Engagement Action Plan
In this course, you have examined the foundational drivers of engagement, as well as the research underlying engagement and the components of successful engagement initiatives. You have looked at some of the innovative and creative ways that people have used engagement strategies at other organizations. There are several approaches you might choose to take, depending on your needs. For example:
· A leader working within an organization could choose to tailor this action plan to improve engagement initiatives across the organization, if that person has such oversight.
· A team leader or manager could tailor this action plan to improve engagement within a team or work group.
· Any individual could choose to approach this from a personal point of view and tailor this action plan to suit the goals of a particular work situation. (If you are working on this for your own benefit and not for the benefit of a wider work group, you may choose to discuss this action plan with your manager or team lead to get feedback about what steps and strategies might work best for you.)
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Complete the grid below |
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Key Business Problem(s) |
What is the key business need that you’d like to address using engagement strategies? This may relate to employee productivity, employee morale, employee energy and motivation, the quality or volume of work being produced, and so on. Describe your business problem here.
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Strategies |
Which of the drivers of engagement discussed in this course have you identified as possible root causes of the business problem(s) identified above? What will be your strategy for driving change? Identify your strategies here.
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Steps |
Outline the specific steps you plan to take to implement your chosen engagement strategies. What will you do first, second, and third? What actions will you take? What key stakeholders might you need to involve—how and why? Be as specific as you can in outlining your plans.
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Timeline |
Set a deadline for yourself. When will you have your steps completed? What will you have done by the end of this month, by the end of next month, and by the end of this quarter?
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Measurement/Results |
Identify how you will define success. How will you measure your results? How will you know if your efforts are effective? Your measurement should relate to the business problem you identified above: how will you measure whether your engagement efforts have had a positive impact on that problem? Describe your measurement plans here.
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