Activity 5&6

Objective

Mitigating communication challenges experienced in Platinum Resorts

Name of solution alternative

Summary Description of the Solutions that Meet the Stated Requirements

Alternative Solution #1: Carry out regular check-ins to the employees and customers

As a manager carry put quick personal chats with employees or the random customers that pay a visit to the company. Give appropriate answers to their questions. Apart from that, give a random coach on the methods of ensuring effective communication. Offering an empathetic ear would also work out best.

Alternative Solution

#2: Offering of staff meals

The staff have to be highly encouraged to ensure that an informal setting is set for one to express themselves and take a break from the daily stressful experiences. Apart from that, it should be set to allow for the clearance of items that are about to expire. The staff can also be given a chance to taste on a certain meal that is to be introduced to the customers. Such practices will increase communication and, in the process, pass vital information to the employees regarding their performance and how they are to handle customers.

Alternative solution #3: Encouraging group chats

Smartphones are now extensively used in the society today. There is a need to create groups where the employees will air their views. The security agents should be added to ensure that they give their opinion regarding their operation. The critical communication can also be done through such a platform. For example, information regarding employee schedules. The alerts regarding the different menus can also be offered and notices be given regarding the forthcoming events. The result of everything is that all departments will be well informed and will be ready to handle the customers accordingly and meet their expectations.

Alternative solution #4: Encouraging the embracing of CSR technology

The solution will increase the efficiency of communication between all the departments and the customers. The CRM will play a major role in ensuring efficient communication between all departments. Apart from that, the customers will receive immediate response in addition to being able to check out on the services being offered, check the offers and go further to booking the same services.

Alternative solution #5: Carry out an immediate fixing of problems

The finesses to dealing with customer complaints will play a major role in pushing for excellent customer service. The target being to ensure that the customers are always pleased at all times. Their problems should always be listened to clearly and no interruption should be done.