business process analysis

Principles of Process Analysis and Design – BUSA 415

Assignment #9/10

Instructions

· Please upload your MS-Word document to Blackboard.

· When submitting the assignment document please save the document using the following format (last first name BUSA 415 A10 Fall 2021). For example, if I was submitting the assignment then the document should be saved as Kumar Anil BUSA 415 A10 Fall 2021.

· All submissions are to be typed using Times New Roman, font size 12 and single-spaced.

· This assignment is due on November 7, 2021 by 11:59 p.m.

Guidelines

· The assignment should be well organized, logical, and clear.

· This is a professional document, and you need to make sure you have checked your document for spellings and grammar before submitting it.

· You need to answer all the questions.

· Make sure you read the questions carefully before answering them.

· Focus on providing insights and answering in your own words.

Plagiarism declaration:

1. I know that plagiarism is wrong and will result in an automatic fail. Plagiarism is to use another’s work and pretend that it is one’s own. 2. I did not copy anyone’s work and did not share our document with any other group. 3. I am aware of the university academic integrity policy. (https://www.tamuc.edu/college-of-business/integrity-policy/).

Your Name:

Ramuk owns a commercial bakery, Ramuk Bakery, that makes many different products. These products include breads, desserts, specialty cakes, and many other baked goods. Each baked good has a specialist (employee) that oversees the setup of the baking operations and inspects the finished product. Ingredients such as flour, spices, and milk are purchased from vendors. Sometimes an ingredient is purchased from a single vendor, and other times an ingredient is purchased from many vendors. Every night Ramuk physically checks to see if he is running out of ingredients. If an ingredient stock is low, Ramuk faxes order data about the ingredient(s) on an order form that he uses to place an order.

The bakery has commercial customers, such as schools and restaurants, who regularly place orders for baked goods. These orders are placed by customers by calling Ramuk. Often Ramuk receives his orders a day before they are to be delivered. After receiving the orders from customers, for each product on the orders Ramuk must determine the ingredients needed to complete the order and how much time is needed to complete the work. In some cases, it is important to determine the sequence in which the orders must be completed. This data is used to create a baking schedule for the morning to ensure that products can be completed and delivered on time. He then contacts Lina Delivery LLC, a local delivery service, to schedule delivery of all ordered products in the morning. The delivery service picks up the ordered products and the invoices in the morning, which are delivered to the customer. In some cases, the orders may be mailed. Customers normally mail payment checks to Ramuk. When customer payments are received, a sales receipt is issued to them. Some customers stop by and purchase products available in the bakery. Ramuk processes their order in the bakery and accepts both cash and credit card for these transactions.

In the last year, the bakery has witnessed explosive growth and Ramuk realizes that he needs to create an information system (customer suggestion – see email below) to organize and manage his business and forecast demand for the products in his bakery.

From: Ramuk Bakery fan

To: Ramuk

Date: September 10, 2021

Priority: Highest

Subject: Suggestion from a fan of the bakery

Hi Ramuk. Just wanted to let you know that I stopped by earlier today to pick up bread and bagels. To my disappointment I was informed that my favorite Laufabrauð bread and Jalapeno Cheddar Beer bagels were sold out. Your employee was very courteous, and she informed me that the phenomenal growth of the business had frequently resulted in similar situations where customers were not able to get the product they wanted. You know that I love the bakery and will continue to buy in the future. However, you may want to consider using a computer-based information system for understanding demand for your bakery products and managing inventory, so customers get what they need.

For assignment #9/10 you will answer the following questions. These questions are to be answered in the context of the Ramuk Bakery narrative. This means that I’m not looking for definitions from the book, rather you need to demonstrate your understanding of the concepts by applying it to this case study.

1. What is a process model? What is a data flow diagram (DFD)? Are the two related? If so, how? Explain using the Ramuk Bakery narrative as an example.

2. Why does the system designer need to create the context diagram for the Ramuk bakery system? Create and use the context diagram for the above narrative to answer the question.

3. What value does the FDD add in process modeling? Create a FDD for the above narrative and use it to answer the question.

4. Explain the relationship between a DFD context diagram and the DFD level 0 diagram for Ramuk’s Bakery System.

5. Create a level 0 DFD for Ramuk’s Bakery.

The process models that you create should help Ramuk forecast demand and manage inventory for his bakery.

Please refer to the assignment/discussion grading rubric to understand how I will evaluate your responses.