Improve

Orders Consistently Late Last Quarter

Communications Issues

Sales & Marketing

Fail to alert when price changes may affect volume

Inconsistent adherence to due dates

Fail to check production schedule before promising product

Manufacturing

Fail to keep production schedule updated

Fail to keep inventory updated

Fail to communicate unscheduled equipment down-time

Equipment Issues

Equipment Breakdown

Inconsistent adherence to maintenance dates

Equipment operated outside of specifications

Old equipment, due to be replaced, not operating at peak capacity

External Factors

Major Supplier Filed for Bankruptcy

Just-in-time inventory system failed

Lack of inventory affects 60 orders

New supplier overloaded with new clients