| Case Number | Case Origin | Priority | User Type | Inquiry Type | Support Tier | Case Reason | Date/Time Opened | Date/Time Closed | Time in Minutes | KCS: Has Article |
| 965188 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/25/17 0:01 | 7/26/17 7:32 | 11.02 | 1 |
| 965192 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 0:09 | 7/25/17 0:10 | 0.88 | 1 |
| 965199 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 0:38 | 7/25/17 0:40 | 1.38 | 1 |
| 965204 | Login Page | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/25/17 1:06 | 7/25/17 1:10 | 1.23 | 1 |
| 965205 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/25/17 1:17 | 7/29/17 18:48 | 2.38 | 1 |
| 965206 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Other/No Response | 7/25/17 1:18 | 7/30/17 21:39 | 64.2 | 1 |
| 965208 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/25/17 1:20 | 7/26/17 0:37 | 3.9 | 1 |
| 965209 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 7/25/17 1:22 | 7/25/17 7:46 | 4.33 | 1 |
| 965210 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 7/25/17 1:25 | 7/26/17 9:20 | 28.73 | 1 |
| 965220 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 7/25/17 2:07 | 7/25/17 3:15 | 6.32 | 1 |
| 965221 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 7/25/17 2:08 | 7/26/17 0:43 | 2.72 | 1 |
| 965222 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/25/17 2:10 | 7/25/17 4:02 | 8.05 | 1 |
| 965225 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 7/25/17 2:21 | | 206.68 | 1 |
| 965225 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 7/25/17 2:21 | | 206.68 | 1 |
| 965228 | Mobile App | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/25/17 2:32 | 7/25/17 3:21 | 1.4 | 1 |
| 965229 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 2:37 | 7/25/17 3:22 | 1.03 | 1 |
| 965233 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 2 | Training Needed / User Error | 7/25/17 2:59 | 7/26/17 10:34 | 7.4 | 1 |
| 965235 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 3:04 | 7/25/17 3:31 | 7.48 | 1 |
| 965236 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 3:05 | 7/25/17 3:32 | 1.13 | 1 |
| 965237 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/25/17 3:06 | 7/25/17 3:34 | 0.87 | 1 |
| 965238 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 3:08 | 7/25/17 3:35 | 0.8 | 1 |
| 965242 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/25/17 3:17 | 7/25/17 3:36 | 1.5 | 1 |
| 965245 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 1 | Other/No Response | 7/25/17 3:23 | 7/25/17 4:31 | 13.83 | 1 |
| 965251 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 7/25/17 4:09 | 7/25/17 8:48 | 1.45 | 1 |
| 965264 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 2 | Customer Data Missing / Incorrect | 7/25/17 4:58 | 7/26/17 7:57 | 73.57 | 1 |
| 965267 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/25/17 5:00 | 7/25/17 7:10 | 1.87 | 1 |
| 965272 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 5:11 | 7/25/17 7:16 | 3.92 | 1 |
| 965280 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 7/25/17 5:22 | 7/25/17 7:23 | 6.25 | 1 |
| 965285 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/25/17 5:41 | 7/25/17 7:27 | 3.72 | 1 |
| 965290 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 7/25/17 6:02 | 7/25/17 7:51 | 3.38 | 1 |
| 965296 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 7/25/17 6:15 | 7/25/17 7:57 | 3.5 | 1 |
| 965299 | help.medallia.com | P3 - High | Medallia Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 7/25/17 6:21 | 7/26/17 11:35 | 8.68 | 1 |
| 965299 | help.medallia.com | P3 - High | Medallia Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 7/25/17 6:21 | 7/26/17 11:35 | 8.68 | 1 |
| 965300 | help.medallia.com | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 2 | Other/No Response | 7/25/17 6:22 | 7/25/17 8:59 | 6.12 | 1 |
| 965305 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/25/17 6:26 | 7/26/17 10:49 | 6 | 1 |
| 965309 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 6:34 | 7/25/17 8:03 | 5.27 | 1 |
| 965313 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 6:39 | 7/25/17 8:04 | 0.88 | 1 |
| 965323 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 7/25/17 7:03 | 8/1/17 12:11 | 7.78 | 1 |
| 965324 | help.medallia.com | P4 - Medium | Self-Service Admin | | Tier 2 | | 7/25/17 7:04 | 7/31/17 9:36 | 2.38 | 1 |
| 965333 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 7:19 | 7/25/17 8:15 | 1.07 | 1 |
| 965335 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/25/17 7:21 | 7/26/17 10:55 | 21.1 | 1 |
| 965338 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/25/17 7:27 | 7/29/17 8:31 | 62.13 | 1 |
| 965342 | help.medallia.com | P4 - Medium | Corporate Contact | System Change/Enhancement | Tier 2 | Configuration Change Request | 7/25/17 7:33 | 7/26/17 11:29 | 17.43 | 1 |
| 965345 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/25/17 7:44 | 7/26/17 8:34 | 12.48 | 1 |
| 965359 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 8:03 | 7/25/17 11:12 | 6.2 | 1 |
| 965360 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 7/25/17 8:04 | 7/29/17 8:32 | 21.02 | 1 |
| 965365 | Mobile App | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/25/17 8:06 | 7/25/17 16:15 | 15.88 | 1 |
| 965370 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/25/17 8:13 | 7/25/17 13:20 | 4.03 | 1 |
| 965372 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 8:14 | 7/25/17 9:52 | 4.67 | 1 |
| 965393 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 8:35 | 7/25/17 9:20 | 2.38 | 1 |
| 965394 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/25/17 8:37 | 7/25/17 17:11 | 10.23 | 1 |
| 965401 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 7/25/17 8:46 | 7/25/17 13:38 | 2.95 | 1 |
| 965406 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 8:49 | 7/25/17 10:14 | 3.52 | 1 |
| 965407 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 8:50 | 7/25/17 9:14 | 0 | 1 |
| 965410 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 8:51 | 7/25/17 10:01 | 8.67 | 1 |
| 965419 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 7/25/17 9:16 | 7/25/17 13:26 | 10.58 | 1 |
| 965420 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 2 | Training Needed / User Error | 7/25/17 9:17 | 7/25/17 10:31 | 30.95 | 1 |
| 965424 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/25/17 9:27 | 7/25/17 13:41 | 2.93 | 1 |
| 965431 | In-App | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/25/17 9:41 | 8/2/17 9:18 | 57.6 | 1 |
| 965431 | In-App | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/25/17 9:41 | 8/2/17 9:18 | 57.6 | 1 |
| 965431 | In-App | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/25/17 9:41 | 8/2/17 9:18 | 57.6 | 1 |
| 965438 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 9:50 | 7/25/17 11:58 | 4.65 | 1 |
| 965443 | Email | P5 - Low | Survey Taker | Opt-Out | Tier 2 | Training Needed / User Error | 7/25/17 9:56 | 7/25/17 10:38 | 16.1 | 1 |
| 965450 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 10:13 | 7/25/17 12:02 | 3.42 | 1 |
| 965463 | Email | P5 - Low | Reporting User | Account changes | Tier 2 | Training Needed / User Error | 7/25/17 10:36 | 7/25/17 10:49 | 7.2 | 1 |
| 965466 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 7/25/17 10:43 | 7/25/17 12:05 | 3.03 | 1 |
| 965471 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 7/25/17 10:58 | 7/27/17 11:42 | 165.28 | 1 |
| 965472 | help.medallia.com | P4 - Medium | Partner Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 7/25/17 11:01 | 7/25/17 16:46 | 7.3 | 1 |
| 965473 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/25/17 11:03 | 8/3/17 4:39 | 34.88 | 1 |
| 965474 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 11:03 | 7/25/17 12:18 | 2.15 | 1 |
| 965477 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 11:10 | 7/25/17 12:20 | 1.9 | 1 |
| 965482 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 7/25/17 11:19 | 7/25/17 15:59 | 7.92 | 1 |
| 965483 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 7/25/17 11:19 | 7/25/17 14:43 | 31.4 | 1 |
| 965485 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 11:24 | 7/25/17 14:47 | 3.53 | 1 |
| 965491 | help.medallia.com | P2 - Urgent | Medallia Admin | Application Question | Tier 2 | Other/No Response | 7/25/17 11:35 | 7/26/17 16:29 | 23.2 | 1 |
| 965492 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 7/25/17 11:35 | 7/25/17 13:54 | 0 | 1 |
| 965497 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/25/17 11:43 | 7/27/17 15:22 | 5.3 | 1 |
| 965524 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Other/No Response | 7/25/17 12:11 | 7/26/17 14:20 | 83.53 | 1 |
| 965525 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Training Needed / User Error | 7/25/17 12:14 | 7/25/17 14:50 | 2.73 | 1 |
| 965526 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/25/17 12:14 | 7/25/17 13:50 | 0 | 1 |
| 965527 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 7/25/17 12:14 | 7/25/17 15:52 | 21.83 | 1 |
| 965529 | help.medallia.com | P4 - Medium | Medallia Admin | System Change/Enhancement | Tier 2 | Other/No Response | 7/25/17 12:19 | 8/22/17 17:04 | 47.15 | 1 |
| 965534 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 12:25 | 7/26/17 10:45 | 2.8 | 1 |
| 965538 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Product Enhancement Request | 7/25/17 12:39 | 7/30/17 15:55 | 25.45 | 1 |
| 965546 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 12:54 | 7/26/17 15:42 | 21.77 | 1 |
| 965546 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/25/17 12:54 | 7/26/17 15:42 | 21.77 | 1 |
| 965548 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 1 | Other/No Response | 7/25/17 12:55 | 7/27/17 11:20 | 18.73 | 1 |
| 965554 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/25/17 13:11 | 7/25/17 14:56 | 2.6 | 1 |
| 965557 | In-App | P5 - Low | Reporting User | No Response from User | Tier 2 | Training Needed / User Error | 7/25/17 13:19 | 7/31/17 21:34 | 131.9 | 1 |
| 965561 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Other/No Response | 7/25/17 13:28 | 8/4/17 6:25 | 51.48 | 1 |
| 965571 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/25/17 13:46 | 8/1/17 9:00 | 50.2 | 1 |
| 965574 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/25/17 13:51 | 7/25/17 15:35 | 13.2 | 1 |
| 965574 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/25/17 13:51 | 7/25/17 15:35 | 13.2 | 1 |
| 965580 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Other/No Response | 7/25/17 14:00 | 7/26/17 16:48 | 11.48 | 1 |
| 965586 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 7/25/17 14:15 | 7/26/17 3:39 | 1.52 | 1 |
| 965588 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 7/25/17 14:16 | 7/25/17 14:47 | 0 | 1 |
| 965604 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/25/17 14:46 | 7/28/17 1:01 | 15.85 | 1 |
| 965604 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/25/17 14:46 | 7/28/17 1:01 | 15.85 | 1 |
| 965608 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 7/25/17 14:50 | 7/26/17 17:28 | 64.17 | 1 |
| 965618 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 7/25/17 15:03 | 7/25/17 15:34 | 1.03 | 1 |
| 965621 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 15:08 | 7/25/17 16:16 | 1.2 | 1 |
| 965625 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 15:14 | 7/25/17 16:19 | 1.08 | 1 |
| 965640 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 15:45 | 7/25/17 22:31 | 6.92 | 1 |
| 965643 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/25/17 15:50 | 7/25/17 18:44 | 3.38 | 1 |
| 965643 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/25/17 15:50 | 7/25/17 18:44 | 3.38 | 1 |
| 965643 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/25/17 15:50 | 7/25/17 18:44 | 3.38 | 1 |
| 965644 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/25/17 15:55 | 7/25/17 17:32 | 8.33 | 1 |
| 965650 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/25/17 15:58 | 7/29/17 21:27 | 10.4 | 1 |
| 965652 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 7/25/17 16:02 | 7/25/17 21:41 | 7.82 | 1 |
| 965656 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/25/17 16:16 | 7/25/17 22:32 | 1.42 | 1 |
| 965667 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/25/17 16:40 | 7/26/17 18:15 | 12.02 | 1 |
| 965667 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/25/17 16:40 | 7/26/17 18:15 | 12.02 | 1 |
| 965669 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/25/17 16:44 | 7/27/17 1:25 | 4.85 | 1 |
| 965673 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/25/17 16:55 | 7/25/17 17:25 | 2.77 | 1 |
| 965674 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/25/17 16:59 | 7/25/17 22:55 | 6.83 | 1 |
| 965675 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 7/25/17 17:01 | 7/26/17 0:17 | 1.23 | 1 |
| 965676 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 7/25/17 17:03 | 7/30/17 23:10 | 6.32 | 1 |
| 965677 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/25/17 17:05 | 7/25/17 22:57 | 1.5 | 1 |
| 965678 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/25/17 17:09 | 7/25/17 17:51 | 24.98 | 1 |
| 965681 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Other/No Response | 7/25/17 17:19 | 7/27/17 17:29 | 17.68 | 1 |
| 965681 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Other/No Response | 7/25/17 17:19 | 7/27/17 17:29 | 17.68 | 1 |
| 965684 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Configuration Defect | 7/25/17 17:28 | 8/1/17 15:14 | 26.63 | 1 |
| 965684 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Configuration Defect | 7/25/17 17:28 | 8/1/17 15:14 | 26.63 | 1 |
| 965688 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Training Needed / User Error | 7/25/17 17:44 | 7/25/17 21:42 | 4.2 | 1 |
| 965691 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/25/17 18:02 | 7/27/17 23:47 | 22.43 | 1 |
| 965695 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 7/25/17 18:13 | 7/25/17 18:29 | 4.03 | 1 |
| 965696 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/25/17 18:22 | 7/27/17 23:48 | 1.48 | 1 |
| 965699 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | | 7/25/17 18:42 | 7/31/17 10:06 | 40.45 | 1 |
| 965702 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/25/17 18:56 | 7/27/17 23:50 | 3.9 | 1 |
| 965706 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/25/17 19:04 | 7/27/17 11:30 | 19.3 | 1 |
| 965713 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/25/17 19:23 | 7/25/17 21:48 | 5.27 | 1 |
| 965714 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 7/25/17 19:24 | 7/25/17 20:24 | 4.75 | 1 |
| 965724 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 19:53 | 7/25/17 20:28 | 3.22 | 1 |
| 965726 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/25/17 19:54 | 7/26/17 18:42 | 15.55 | 1 |
| 965736 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/25/17 20:30 | 7/25/17 21:56 | 3.03 | 1 |
| 965745 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/25/17 21:28 | 7/25/17 22:16 | 1.88 | 1 |
| 965754 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 7/25/17 22:24 | 7/25/17 22:26 | 2.45 | 1 |
| 965766 | Email | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/26/17 0:03 | 7/26/17 3:56 | 7.77 | 1 |
| 965769 | Login Page | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 7/26/17 0:12 | 7/26/17 1:47 | 1.03 | 1 |
| 965771 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/26/17 0:23 | 7/26/17 3:37 | 29.55 | 1 |
| 965772 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 0:31 | 7/26/17 1:55 | 1.78 | 1 |
| 965778 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 1:01 | 7/26/17 1:56 | 0.78 | 1 |
| 965779 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/26/17 1:06 | 7/26/17 1:58 | 1.48 | 0 |
| 965780 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/26/17 1:08 | 7/26/17 2:03 | 4.45 | 1 |
| 965781 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/26/17 1:14 | 7/26/17 2:06 | 3.48 | 1 |
| 965784 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 1:24 | 7/26/17 2:55 | 0 | 1 |
| 965788 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 1:43 | 7/26/17 2:18 | 11.03 | 1 |
| 965793 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/26/17 2:03 | 7/26/17 3:01 | 0 | 1 |
| 965795 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/26/17 2:08 | 7/26/17 3:36 | 3.88 | 1 |
| 965798 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Other/No Response | 7/26/17 2:22 | 7/31/17 5:37 | 13.58 | 1 |
| 965799 | Login Page | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/26/17 2:27 | 7/26/17 3:20 | 0 | 1 |
| 965799 | Login Page | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/26/17 2:27 | 7/26/17 3:20 | 0 | 1 |
| 965800 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 2:39 | 7/26/17 3:23 | 0 | 1 |
| 965803 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 7/26/17 2:44 | 7/29/17 8:31 | 37.43 | 1 |
| 965805 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 2:58 | 7/26/17 4:42 | 4.88 | 1 |
| 965815 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 7/26/17 3:33 | 7/26/17 6:52 | 4.72 | 1 |
| 965818 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 3:43 | 7/26/17 5:06 | 3.55 | 1 |
| 965823 | Email | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/26/17 4:08 | 7/30/17 3:45 | 10.05 | 1 |
| 965825 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 1 | Other/No Response | 7/26/17 4:18 | 7/26/17 5:26 | 7.78 | 1 |
| 965826 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/26/17 4:20 | 7/26/17 5:08 | 1.22 | 1 |
| 965827 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 1 | Product Bug | 7/26/17 4:30 | 7/26/17 7:55 | 3.85 | 1 |
| 965828 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/26/17 4:32 | 7/26/17 8:02 | 2.02 | 1 |
| 965830 | Email | P5 - Low | Survey Taker | Opt-Out | Tier 1 | Training Needed / User Error | 7/26/17 4:37 | 7/26/17 9:20 | 3.42 | 1 |
| 965831 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/26/17 4:37 | 7/26/17 5:10 | 1.42 | 1 |
| 965832 | surveysupport.medallia.com | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Training Needed / User Error | 7/26/17 4:54 | 7/31/17 10:18 | 9.63 | 1 |
| 965846 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 5:25 | 7/26/17 10:07 | 2.8 | 1 |
| 965855 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 7/26/17 5:33 | 7/29/17 7:40 | 32.22 | 1 |
| 965855 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 7/26/17 5:33 | 7/29/17 7:40 | 32.22 | 1 |
| 965861 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Configuration Change Request | 7/26/17 5:50 | 7/26/17 16:51 | 30.18 | 1 |
| 965863 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 5:55 | 7/29/17 8:26 | 5.93 | 1 |
| 965864 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/26/17 5:58 | 8/3/17 16:23 | 21.7 | 1 |
| 965867 | Email | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 7/26/17 6:03 | 7/26/17 7:35 | 9.93 | 1 |
| 965868 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/26/17 6:03 | 7/29/17 8:34 | 6.82 | 1 |
| 965874 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 6:09 | 7/26/17 6:42 | 3.32 | 1 |
| 965883 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 6:20 | 7/26/17 8:46 | 2.32 | 1 |
| 965886 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Configuration Change Request | 7/26/17 6:23 | 8/15/17 14:54 | 55.4 | 1 |
| 965889 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Other/No Response | 7/26/17 6:25 | 8/10/17 8:41 | 15.15 | 1 |
| 965891 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | 3rd Party / Vendor Issue | 7/26/17 6:29 | 8/2/17 8:57 | 50.33 | 1 |
| 965891 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | 3rd Party / Vendor Issue | 7/26/17 6:29 | 8/2/17 8:57 | 50.33 | 1 |
| 965894 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/26/17 6:37 | 7/26/17 7:01 | 6.55 | 1 |
| 965894 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/26/17 6:37 | 7/26/17 7:01 | 6.55 | 1 |
| 965896 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 6:45 | 7/26/17 8:49 | 1.9 | 1 |
| 965900 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/26/17 6:54 | 7/29/17 8:26 | 2.2 | 1 |
| 965901 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/26/17 6:56 | 7/26/17 8:50 | 1.52 | 1 |
| 965903 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/26/17 7:06 | 7/26/17 8:55 | 1.25 | 1 |
| 965908 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 7/26/17 7:17 | 7/27/17 11:55 | 1.03 | 1 |
| 965919 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/26/17 7:38 | 7/26/17 8:58 | 2.45 | 1 |
| 965920 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/26/17 7:40 | 7/26/17 7:49 | 5.78 | 1 |
| 965920 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/26/17 7:40 | 7/26/17 7:49 | 5.78 | 1 |
| 965921 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 7:43 | 7/26/17 7:54 | 3.98 | 1 |
| 965922 | help.medallia.com | P4 - Medium | Partner Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 7/26/17 7:47 | 8/4/17 6:27 | 171.25 | 1 |
| 965928 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/26/17 7:59 | 7/26/17 8:37 | 9.33 | 1 |
| 965928 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/26/17 7:59 | 7/26/17 8:37 | 9.33 | 1 |
| 965929 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/26/17 8:00 | 7/26/17 8:21 | 2.38 | 1 |
| 965931 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/26/17 8:07 | 7/26/17 10:09 | 1.62 | 1 |
| 965932 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 7/26/17 8:09 | 7/27/17 9:04 | 43.8 | 1 |
| 965937 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Customer Data Missing / Incorrect | 7/26/17 8:18 | 7/26/17 15:47 | 7.65 | 1 |
| 965938 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 7/26/17 8:18 | 7/30/17 22:39 | 25.38 | 1 |
| 965946 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 8:22 | 7/26/17 9:11 | 1.75 | 1 |
| 965953 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 8:32 | 7/26/17 10:22 | 4.53 | 1 |
| 965954 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Customer Data Missing / Incorrect | 7/26/17 8:32 | 7/26/17 9:15 | 3.33 | 1 |
| 965959 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/26/17 8:35 | 7/26/17 11:24 | 5.47 | 1 |
| 965970 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/26/17 8:48 | 7/26/17 10:30 | 1.88 | 1 |
| 965971 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/26/17 8:49 | 7/26/17 9:17 | 2.47 | 1 |
| 965972 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/26/17 8:52 | 7/27/17 14:13 | 18.57 | 1 |
| 965972 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/26/17 8:52 | 7/27/17 14:13 | 18.57 | 1 |
| 965987 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Other/No Response | 7/26/17 9:08 | 7/26/17 10:39 | 8.17 | 1 |
| 965989 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 9:12 | 7/26/17 13:15 | 2.32 | 1 |
| 965994 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 2 | Configuration Change Request | 7/26/17 9:23 | 7/27/17 12:03 | 9.97 | 1 |
| 965995 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/26/17 9:24 | 7/26/17 11:53 | 19.58 | 1 |
| 965996 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 7/26/17 9:27 | 7/26/17 13:02 | 3.33 | 1 |
| 965998 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/26/17 9:27 | 7/26/17 15:52 | 12.28 | 1 |
| 965999 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Configuration Defect | 7/26/17 9:27 | 7/26/17 15:20 | 3.92 | 1 |
| 966007 | Email | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 9:41 | 7/26/17 14:25 | 6.82 | 1 |
| 966009 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/26/17 9:45 | 7/26/17 11:38 | 5.48 | 1 |
| 966013 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 7/26/17 9:50 | 7/26/17 13:23 | 19.57 | 1 |
| 966026 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 7/26/17 10:10 | 7/26/17 13:04 | 1.8 | 1 |
| 966030 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/26/17 10:13 | 7/26/17 13:17 | 2.27 | 1 |
| 966031 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 7/26/17 10:13 | 7/26/17 13:24 | 0.68 | 1 |
| 966036 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 10:19 | 7/26/17 14:24 | 1.75 | 1 |
| 966048 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 7/26/17 10:32 | 7/27/17 16:09 | 11.38 | 1 |
| 966048 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 7/26/17 10:32 | 7/27/17 16:09 | 11.38 | 1 |
| 966049 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Other/No Response | 7/26/17 10:33 | 7/27/17 8:29 | 0 | 1 |
| 966051 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 7/26/17 10:34 | 7/26/17 13:05 | 1.07 | 1 |
| 966054 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 7/26/17 10:42 | 7/26/17 13:06 | 0.5 | 1 |
| 966069 | Email | P5 - Low | Survey Taker | Opt-Out | Tier 1 | Other/No Response | 7/26/17 11:12 | 7/26/17 14:27 | 2.87 | 1 |
| 966075 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Infrastructure Issue | 7/26/17 11:24 | 7/31/17 12:01 | 23.77 | 1 |
| 966082 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 1 | Training Needed / User Error | 7/26/17 11:31 | 7/27/17 10:02 | 6.37 | 1 |
| 966085 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 11:45 | 7/28/17 15:16 | 7.48 | 1 |
| 966101 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/26/17 12:17 | 7/26/17 16:03 | 10.02 | 1 |
| 966104 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/26/17 12:33 | 7/26/17 16:52 | 30.32 | 1 |
| 966110 | Mobile App | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 7/26/17 12:40 | 7/26/17 14:59 | 5.13 | 1 |
| 966116 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/26/17 12:45 | 7/26/17 14:30 | 5.52 | 1 |
| 966121 | Login Page | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/26/17 12:51 | 7/27/17 8:29 | 0.6 | 1 |
| 966122 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 7/26/17 12:57 | 7/26/17 14:39 | 1.78 | 1 |
| 966124 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/26/17 12:59 | 7/26/17 14:29 | 4.37 | 1 |
| 966136 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 13:22 | 7/26/17 14:37 | 7.77 | 1 |
| 966139 | In-App | P3 - High | Corporate Contact | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 7/26/17 13:25 | 7/27/17 9:56 | 60.23 | 1 |
| 966142 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 7/26/17 13:27 | 8/1/17 14:08 | 59.27 | 1 |
| 966145 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/26/17 13:33 | 7/27/17 8:05 | 0.68 | 1 |
| 966147 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/26/17 13:34 | 7/26/17 14:39 | 1.52 | 1 |
| 966149 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/26/17 13:36 | 7/26/17 15:01 | 17.38 | 1 |
| 966165 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Training Needed / User Error | 7/26/17 13:58 | 7/26/17 21:48 | 2.7 | 1 |
| 966169 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 7/26/17 14:02 | 7/26/17 17:11 | 13.82 | 1 |
| 966171 | Email | P5 - Low | Survey Taker | Opt-Out | Tier 1 | Other/No Response | 7/26/17 14:11 | 7/27/17 14:37 | 1.92 | 1 |
| 966172 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/26/17 14:13 | 7/28/17 1:03 | 11.92 | 1 |
| 966172 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/26/17 14:13 | 7/28/17 1:03 | 11.92 | 1 |
| 966177 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/26/17 14:26 | 7/26/17 16:11 | 8.07 | 1 |
| 966186 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 7/26/17 14:44 | 8/1/17 10:34 | 23.58 | 1 |
| 966186 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 7/26/17 14:44 | 8/1/17 10:34 | 23.58 | 1 |
| 966188 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/26/17 14:45 | 7/28/17 14:22 | 27.75 | 1 |
| 966197 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 2 | Training Needed / User Error | 7/26/17 14:55 | 7/26/17 15:21 | 3.18 | 1 |
| 966202 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/26/17 15:01 | 7/27/17 10:19 | 19.95 | 1 |
| 966204 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/26/17 15:05 | 7/26/17 16:31 | 4.57 | 1 |
| 966210 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/26/17 15:15 | 7/26/17 15:46 | 8.27 | 1 |
| 966214 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Training Needed / User Error | 7/26/17 15:19 | 7/27/17 10:33 | 16.23 | 1 |
| 966214 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Training Needed / User Error | 7/26/17 15:19 | 7/27/17 10:33 | 16.23 | 1 |
| 966217 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 7/26/17 15:31 | 7/30/17 16:50 | 127.57 | 1 |
| 966217 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 7/26/17 15:31 | 7/30/17 16:50 | 127.57 | 1 |
| 966237 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 16:01 | 7/28/17 19:33 | 3.57 | 1 |
| 966238 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/26/17 16:02 | 8/2/17 23:57 | 3.82 | 1 |
| 966243 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/26/17 16:16 | 7/28/17 1:04 | 4.42 | 1 |
| 966243 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/26/17 16:16 | 7/28/17 1:04 | 4.42 | 1 |
| 966244 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 16:17 | 7/27/17 10:59 | 9.33 | 1 |
| 966246 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/26/17 16:19 | 7/31/17 16:34 | 54.68 | 1 |
| 966246 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/26/17 16:19 | 7/31/17 16:34 | 54.68 | 1 |
| 966253 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 16:31 | 7/27/17 11:21 | 7.27 | 1 |
| 966254 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 7/26/17 16:33 | 7/31/17 7:53 | 2.93 | 1 |
| 966259 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/26/17 16:39 | 7/31/17 16:34 | 31.02 | 1 |
| 966259 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/26/17 16:39 | 7/31/17 16:34 | 31.02 | 1 |
| 966265 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 16:47 | 7/26/17 17:09 | 4.53 | 1 |
| 966265 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/26/17 16:47 | 7/26/17 17:09 | 4.53 | 1 |
| 966268 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/26/17 16:51 | 7/26/17 17:56 | 2.48 | 1 |
| 966270 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/26/17 16:56 | 7/30/17 3:48 | 2.58 | 1 |
| 966270 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/26/17 16:56 | 7/30/17 3:48 | 2.58 | 1 |
| 966283 | Email | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Configuration Defect | 7/26/17 17:56 | 7/26/17 23:22 | 67.18 | 1 |
| 966283 | Email | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Configuration Defect | 7/26/17 17:56 | 7/26/17 23:22 | 67.18 | 1 |
| 966289 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/26/17 18:14 | 7/26/17 18:27 | 1.18 | 1 |
| 966294 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/26/17 18:27 | 7/26/17 19:06 | 1.92 | 1 |
| 966297 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 7/26/17 18:51 | 7/26/17 19:57 | 7.67 | 1 |
| 966307 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 7/26/17 19:11 | 7/27/17 0:31 | 9.58 | 1 |
| 966309 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/26/17 19:31 | 7/27/17 0:42 | 4.47 | 1 |
| 966318 | Email | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Configuration Defect | 7/26/17 19:47 | 7/26/17 23:22 | 9.27 | 1 |
| 966323 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 7/26/17 20:01 | 7/28/17 1:10 | 5.92 | 1 |
| 966323 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 7/26/17 20:01 | 7/28/17 1:10 | 5.92 | 1 |
| 966324 | Email | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Configuration Defect | 7/26/17 20:03 | 7/26/17 23:15 | 14.63 | 1 |
| 966331 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/26/17 20:21 | 8/2/17 0:48 | 37.88 | 1 |
| 966331 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/26/17 20:21 | 8/2/17 0:48 | 37.88 | 1 |
| 966334 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/26/17 20:50 | 7/27/17 1:09 | 2.25 | 1 |
| 966339 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/26/17 21:25 | 7/27/17 15:59 | 45.62 | 1 |
| 966340 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/26/17 21:30 | 7/27/17 2:02 | 5.72 | 1 |
| 966341 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/26/17 21:35 | 7/29/17 2:38 | 38.57 | 1 |
| 966344 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/26/17 21:58 | 8/2/17 5:55 | 14.55 | 1 |
| 966344 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/26/17 21:58 | 8/2/17 5:55 | 14.55 | 1 |
| 966348 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 7/26/17 22:23 | 7/27/17 1:50 | 2.98 | 1 |
| 966351 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/26/17 22:54 | 7/31/17 10:28 | 9.78 | 1 |
| 966361 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/26/17 23:39 | 7/27/17 1:29 | 4.65 | 1 |
| 966362 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/26/17 23:40 | 7/27/17 8:35 | 0 | 1 |
| 966372 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 0:33 | 7/27/17 0:54 | 1.05 | 1 |
| 966374 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 7/27/17 0:46 | 7/27/17 3:32 | 1.82 | 1 |
| 966374 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 7/27/17 0:46 | 7/27/17 3:32 | 1.82 | 1 |
| 966376 | Login Page | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/27/17 0:57 | 7/27/17 8:38 | 0.38 | 1 |
| 966381 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/27/17 1:21 | 7/27/17 3:23 | 1.72 | 1 |
| 966385 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/27/17 1:34 | 7/30/17 22:04 | 135.8 | 1 |
| 966389 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | | 7/27/17 1:50 | 7/28/17 1:31 | 0 | 1 |
| 966389 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | | 7/27/17 1:50 | 7/28/17 1:31 | 0 | 1 |
| 966390 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/27/17 2:01 | 7/27/17 8:43 | 0 | 1 |
| 966393 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/27/17 2:08 | 7/27/17 8:45 | 0 | 1 |
| 966394 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/27/17 2:15 | 7/27/17 7:14 | 0.72 | 1 |
| 966400 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/27/17 2:44 | 7/27/17 3:08 | 4.73 | 1 |
| 966407 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 3:18 | 7/27/17 7:16 | 0 | 1 |
| 966414 | In-App | P4 - Medium | Partner Admin | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 7/27/17 3:36 | 7/27/17 5:17 | 10.85 | 1 |
| 966415 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 3:42 | 7/27/17 4:40 | 2.87 | 1 |
| 966416 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 7/27/17 3:47 | 7/27/17 9:23 | 14.82 | 1 |
| 966417 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 7/27/17 3:51 | 7/27/17 7:20 | 0 | 1 |
| 966420 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/27/17 3:57 | 7/27/17 4:48 | 0.57 | 1 |
| 966432 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 4:21 | 7/27/17 4:36 | 1.38 | 1 |
| 966433 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/27/17 4:26 | 7/27/17 7:23 | 0 | 1 |
| 966436 | surveysupport.medallia.com | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 7/27/17 4:33 | 7/27/17 4:54 | 3.7 | 1 |
| 966438 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/27/17 4:47 | 7/30/17 22:05 | 5.62 | 1 |
| 966439 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 4:48 | 7/27/17 7:25 | 0 | 1 |
| 966450 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 5:16 | 7/27/17 7:29 | 0 | 1 |
| 966451 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 5:17 | 7/27/17 7:05 | 12.62 | 1 |
| 966456 | In-App | P4 - Medium | Corporate Contact | System Change/Enhancement | Tier 2 | Configuration Change Request | 7/27/17 5:25 | 7/28/17 13:14 | 58.73 | 1 |
| 966463 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 5:36 | 7/28/17 8:42 | 5.93 | 1 |
| 966463 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 5:36 | 7/28/17 8:42 | 5.93 | 1 |
| 966464 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 5:38 | 7/27/17 7:31 | 0 | 1 |
| 966466 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/27/17 5:40 | 7/27/17 6:15 | 6.97 | 1 |
| 966474 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/27/17 6:02 | 7/30/17 22:06 | 5.2 | 1 |
| 966477 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/27/17 6:08 | 7/27/17 7:23 | 10.12 | 1 |
| 966478 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/27/17 6:08 | 7/27/17 6:28 | 6.22 | 1 |
| 966482 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/27/17 6:14 | 7/27/17 7:11 | 5.02 | 1 |
| 966482 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/27/17 6:14 | 7/27/17 7:11 | 5.02 | 1 |
| 966483 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 7/27/17 6:15 | 7/27/17 8:57 | 0 | 1 |
| 966485 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/27/17 6:19 | 8/1/17 21:55 | 23.4 | 1 |
| 966491 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 7/27/17 6:40 | 7/28/17 5:04 | 14.52 | 1 |
| 966492 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/27/17 6:40 | 7/29/17 2:48 | 51.38 | 1 |
| 966492 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/27/17 6:40 | 7/29/17 2:48 | 51.38 | 1 |
| 966496 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 1 | Product Bug | 7/27/17 6:44 | 7/30/17 22:08 | 3.53 | 1 |
| 966497 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/27/17 6:45 | 7/27/17 10:30 | 2.88 | 1 |
| 966499 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 6:59 | 7/27/17 10:36 | 2.72 | 1 |
| 966503 | help.medallia.com | P4 - Medium | Self-Service Admin | System Change/Enhancement | Tier 1 | Configuration Change Request | 7/27/17 7:04 | 7/27/17 21:24 | 15.82 | 1 |
| 966503 | help.medallia.com | P4 - Medium | Self-Service Admin | System Change/Enhancement | Tier 1 | Configuration Change Request | 7/27/17 7:04 | 7/27/17 21:24 | 15.82 | 1 |
| 966505 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/27/17 7:12 | 7/28/17 1:13 | 2.03 | 1 |
| 966506 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/27/17 7:13 | 7/27/17 10:31 | 7.18 | 1 |
| 966509 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Configuration Change Request | 7/27/17 7:17 | 7/27/17 9:50 | 4.25 | 1 |
| 966511 | Login Page | P5 - Low | Application Message | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/27/17 7:19 | 7/29/17 14:10 | 22.33 | 1 |
| 966513 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 7/27/17 7:20 | 7/27/17 22:27 | 1.72 | 1 |
| 966517 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 7/27/17 7:23 | 7/27/17 11:12 | 5.05 | 1 |
| 966521 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 7:29 | 7/27/17 8:53 | 2.7 | 1 |
| 966523 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/27/17 7:32 | 7/27/17 9:01 | 0 | 1 |
| 966527 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 7/27/17 7:39 | 7/27/17 11:03 | 13.12 | 1 |
| 966527 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 7/27/17 7:39 | 7/27/17 11:03 | 13.12 | 1 |
| 966533 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 7/27/17 7:52 | 7/27/17 8:58 | 4.27 | 1 |
| 966537 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/27/17 7:58 | 7/27/17 9:01 | 3.53 | 1 |
| 966543 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 7/27/17 8:04 | 7/27/17 8:48 | 0 | 1 |
| 966551 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/27/17 8:16 | 7/28/17 16:30 | 15.27 | 1 |
| 966562 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/27/17 8:25 | 8/14/17 12:08 | 54.33 | 1 |
| 966562 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/27/17 8:25 | 8/14/17 12:08 | 54.33 | 1 |
| 966571 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 8:39 | 7/27/17 16:38 | 35.03 | 1 |
| 966571 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 8:39 | 7/27/17 16:38 | 35.03 | 1 |
| 966582 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 7/27/17 8:54 | 7/27/17 9:29 | 3.85 | 1 |
| 966583 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 8:56 | 7/27/17 9:46 | 1.68 | 1 |
| 966593 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/27/17 9:12 | 7/30/17 22:10 | 3.25 | 1 |
| 966594 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/27/17 9:13 | 7/27/17 14:17 | 3.87 | 1 |
| 966602 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/27/17 9:28 | 7/28/17 14:48 | 15.32 | 1 |
| 966603 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 7/27/17 9:28 | 7/27/17 14:08 | 18.5 | 1 |
| 966609 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 9:31 | 8/2/17 9:09 | 24.88 | 1 |
| 966612 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 9:32 | 7/27/17 10:12 | 4.27 | 1 |
| 966613 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 9:33 | 8/1/17 8:43 | 3 | 1 |
| 966617 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 9:40 | 7/27/17 10:37 | 1.42 | 1 |
| 966619 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/27/17 9:43 | 7/27/17 10:41 | 3.3 | 1 |
| 966624 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 9:50 | 7/27/17 16:10 | 15.47 | 1 |
| 966625 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 9:51 | 7/27/17 10:44 | 2.8 | 1 |
| 966628 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 9:53 | 7/27/17 10:50 | 8.05 | 1 |
| 966633 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 7/27/17 10:02 | 7/27/17 14:54 | 45.02 | 1 |
| 966643 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 10:08 | 7/27/17 14:21 | 3.55 | 1 |
| 966652 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/27/17 10:12 | 7/27/17 15:12 | 7.95 | 1 |
| 966660 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 10:21 | 7/27/17 12:14 | 4.32 | 1 |
| 966663 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/27/17 10:24 | 7/27/17 13:14 | 11.38 | 1 |
| 966676 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 7/27/17 10:30 | 7/27/17 13:32 | 5.18 | 1 |
| 966679 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 10:33 | 7/27/17 14:29 | 7.88 | 1 |
| 966680 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 10:33 | 7/27/17 14:33 | 7.82 | 1 |
| 966684 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 7/27/17 10:44 | 7/27/17 11:02 | 13.78 | 1 |
| 966686 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/27/17 10:51 | 7/27/17 13:15 | 1.38 | 1 |
| 966694 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 7/27/17 11:01 | 8/12/17 16:36 | 5.72 | 1 |
| 966707 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 11:15 | 7/27/17 12:21 | 6.98 | 1 |
| 966710 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/27/17 11:26 | 7/27/17 14:13 | 9.45 | 1 |
| 966713 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 11:28 | 7/28/17 16:31 | 4.37 | 1 |
| 966715 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 11:30 | 7/27/17 12:30 | 3.8 | 1 |
| 966722 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/27/17 11:39 | 7/30/17 22:12 | 3.05 | 1 |
| 966723 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 7/27/17 11:40 | 7/27/17 12:36 | 4.87 | 1 |
| 966740 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | Configuration Change Request | 7/27/17 12:08 | 7/28/17 14:03 | 24.25 | 1 |
| 966746 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/27/17 12:12 | 8/1/17 15:48 | 34.05 | 1 |
| 966755 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/27/17 12:39 | 7/30/17 22:12 | 1.13 | 1 |
| 966758 | Email | P5 - Low | Reporting User | Exports | Tier 1 | Product Bug | 7/27/17 12:43 | 7/27/17 16:26 | 37.53 | 1 |
| 966761 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 7/27/17 12:50 | 7/27/17 13:15 | 3.72 | 1 |
| 966766 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 7/27/17 13:03 | 7/27/17 13:07 | 3.45 | 1 |
| 966769 | In-App | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/27/17 13:06 | 7/27/17 22:09 | 5.33 | 1 |
| 966770 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Training Needed / User Error | 7/27/17 13:10 | 7/27/17 14:34 | 6.63 | 1 |
| 966771 | help.medallia.com | P3 - High | | | Tier 2 | | 7/27/17 13:11 | | 398.65 | 1 |
| 966772 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 13:11 | 7/27/17 13:19 | 1.37 | 1 |
| 966773 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 7/27/17 13:12 | 7/30/17 5:34 | 27.25 | 1 |
| 966775 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/27/17 13:13 | 7/28/17 15:23 | 18.42 | 1 |
| 966779 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Configuration Change Request | 7/27/17 13:17 | 8/1/17 9:58 | 17.45 | 1 |
| 966783 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Training Needed / User Error | 7/27/17 13:25 | 7/27/17 14:37 | 2.75 | 1 |
| 966785 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/27/17 13:25 | 7/28/17 10:11 | 10.13 | 1 |
| 966787 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 13:32 | 7/28/17 16:32 | 4.07 | 1 |
| 966795 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 7/27/17 13:47 | 7/28/17 0:21 | 2.03 | 1 |
| 966803 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | Configuration Change Request | 7/27/17 13:54 | 7/27/17 14:40 | 3.18 | 1 |
| 966805 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 7/27/17 13:59 | 8/1/17 3:47 | 25.52 | 1 |
| 966812 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/27/17 14:06 | 8/2/17 8:54 | 18.82 | 1 |
| 966814 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 7/27/17 14:11 | 8/9/17 15:51 | 95.87 | 1 |
| 966822 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 7/27/17 14:19 | 7/27/17 18:54 | 3.03 | 1 |
| 966827 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 14:29 | 7/27/17 15:08 | 1.87 | 1 |
| 966842 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/27/17 14:59 | 7/30/17 22:13 | 1.5 | 1 |
| 966846 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 15:08 | 7/27/17 15:11 | 2.05 | 1 |
| 966856 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 15:20 | 7/27/17 15:24 | 1.45 | 1 |
| 966866 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 7/27/17 15:39 | 7/31/17 12:58 | 25.9 | 1 |
| 966868 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 15:48 | 7/27/17 16:18 | 5.2 | 1 |
| 966870 | Email | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 15:51 | 7/31/17 1:11 | 3.4 | 1 |
| 966877 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/27/17 16:00 | 7/28/17 0:59 | 5.68 | 1 |
| 966877 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/27/17 16:00 | 7/28/17 0:59 | 5.68 | 1 |
| 966886 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/27/17 16:10 | 7/28/17 0:22 | 0.55 | 1 |
| 966890 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 7/27/17 16:13 | 7/27/17 16:33 | 2.93 | 1 |
| 966911 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 7/27/17 16:48 | 7/27/17 22:14 | 2.88 | 1 |
| 966927 | Login Page | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/27/17 17:24 | 7/29/17 20:01 | 10.22 | 1 |
| 966928 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 17:29 | 7/27/17 17:58 | 5.92 | 1 |
| 966931 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | Configuration Change Request | 7/27/17 17:42 | 7/27/17 19:41 | 3.85 | 1 |
| 966945 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/27/17 18:17 | 7/30/17 22:15 | 2.05 | 1 |
| 966956 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 18:49 | 7/31/17 1:12 | 3.08 | 1 |
| 966956 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 18:49 | 7/31/17 1:12 | 3.08 | 1 |
| 966960 | Email | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/27/17 19:01 | 7/28/17 0:28 | 4 | 1 |
| 966962 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 7/27/17 19:07 | 8/17/17 17:07 | 83.68 | 1 |
| 966978 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 19:28 | 7/31/17 1:13 | 3.28 | 1 |
| 966978 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 19:28 | 7/31/17 1:13 | 3.28 | 1 |
| 966986 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/27/17 19:53 | 7/30/17 15:58 | 3.47 | 1 |
| 966991 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Documentation Missing / Incorrect | 7/27/17 20:22 | 7/27/17 23:37 | 22.48 | 1 |
| 966998 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Other/No Response | 7/27/17 21:02 | 7/28/17 6:08 | 56.78 | 1 |
| 967014 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/27/17 22:44 | 7/27/17 23:24 | 1.63 | 1 |
| 967015 | Email | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/27/17 22:49 | 7/28/17 0:36 | 2.53 | 1 |
| 967018 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 23:04 | 7/29/17 7:37 | 8.1 | 1 |
| 967018 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/27/17 23:04 | 7/29/17 7:37 | 8.1 | 1 |
| 967019 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 7/27/17 23:05 | 8/4/17 1:48 | 189.6 | 1 |
| 967021 | Login Page | P5 - Low | Reporting User | New User Request | Tier 2 | Other/No Response | 7/27/17 23:17 | 7/28/17 4:02 | 16.25 | 1 |
| 967027 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/27/17 23:43 | 7/28/17 0:44 | 2.05 | 1 |
| 967032 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/28/17 0:02 | 7/28/17 0:31 | 1.37 | 1 |
| 967034 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 7/28/17 0:11 | 7/28/17 9:42 | 15.58 | 1 |
| 967035 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 0:13 | 7/28/17 0:33 | 1.37 | 1 |
| 967037 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/28/17 0:22 | 7/30/17 22:16 | 1.52 | 1 |
| 967038 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 0:32 | 7/28/17 1:12 | 0.92 | 1 |
| 967041 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 7/28/17 0:55 | 7/28/17 9:21 | 43.67 | 1 |
| 967042 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 7/28/17 1:09 | 8/2/17 4:22 | 19.6 | 1 |
| 967042 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 7/28/17 1:09 | 8/2/17 4:22 | 19.6 | 1 |
| 967042 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 7/28/17 1:09 | 8/2/17 4:22 | 19.6 | 1 |
| 967042 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 7/28/17 1:09 | 8/2/17 4:22 | 19.6 | 1 |
| 967043 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/28/17 1:14 | 7/28/17 2:38 | 3.2 | 1 |
| 967046 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/28/17 1:27 | 7/28/17 2:02 | 1.62 | 1 |
| 967050 | surveysupport.medallia.com | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 7/28/17 1:57 | 7/28/17 2:56 | 7.13 | 1 |
| 967051 | Email | P4 - Medium | Corporate Contact | Application Question | Tier 2 | | 7/28/17 2:02 | 8/14/17 3:06 | 27.52 | 1 |
| 967053 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 2:04 | 7/28/17 2:31 | 0.7 | 1 |
| 967073 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Training Needed / User Error | 7/28/17 3:19 | 7/28/17 8:50 | 7.32 | 1 |
| 967074 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/28/17 3:22 | 7/29/17 2:56 | 3.22 | 1 |
| 967077 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Customer Data Missing / Incorrect | 7/28/17 3:31 | 7/28/17 16:08 | 20.38 | 1 |
| 967077 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Customer Data Missing / Incorrect | 7/28/17 3:31 | 7/28/17 16:08 | 20.38 | 1 |
| 967079 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/28/17 3:32 | 7/28/17 8:55 | 9.93 | 1 |
| 967084 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 7/28/17 3:53 | 8/2/17 23:57 | 0.92 | 1 |
| 967090 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 7/28/17 4:07 | 8/14/17 23:51 | 147.67 | 1 |
| 967093 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/28/17 4:09 | 7/28/17 16:15 | 8.23 | 1 |
| 967095 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 7/28/17 4:24 | 7/28/17 5:06 | 4.2 | 1 |
| 967100 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/28/17 4:39 | 7/29/17 4:16 | 7.77 | 1 |
| 967100 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/28/17 4:39 | 7/29/17 4:16 | 7.77 | 1 |
| 967109 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Training Needed / User Error | 7/28/17 5:12 | 7/31/17 11:39 | 30.53 | 1 |
| 967110 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 7/28/17 5:13 | 7/28/17 7:03 | 1.53 | 1 |
| 967112 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/28/17 5:16 | 7/28/17 5:44 | 1.08 | 1 |
| 967114 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 7/28/17 5:19 | 7/28/17 5:47 | 2.05 | 1 |
| 967116 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 5:25 | 7/28/17 5:49 | 1.5 | 1 |
| 967119 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 5:31 | 7/28/17 6:49 | 2.52 | 1 |
| 967120 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/28/17 5:32 | 7/28/17 7:10 | 1.73 | 1 |
| 967121 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 7/28/17 5:36 | 7/28/17 7:05 | 9.48 | 1 |
| 967121 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 7/28/17 5:36 | 7/28/17 7:05 | 9.48 | 1 |
| 967122 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 2 | Other/No Response | 7/28/17 5:36 | 7/28/17 6:48 | 4.33 | 1 |
| 967123 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/28/17 5:38 | 7/29/17 7:38 | 4.27 | 1 |
| 967123 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/28/17 5:38 | 7/29/17 7:38 | 4.27 | 1 |
| 967124 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/28/17 5:39 | 7/30/17 22:18 | 2.22 | 1 |
| 967142 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Documentation Missing / Incorrect | 7/28/17 6:11 | 7/28/17 14:46 | 9.25 | 1 |
| 967146 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/28/17 6:18 | 7/28/17 6:41 | 1.33 | 1 |
| 967148 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/28/17 6:21 | 7/28/17 16:17 | 7.15 | 1 |
| 967150 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/28/17 6:22 | 7/28/17 8:44 | 1.67 | 1 |
| 967161 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/28/17 6:41 | 7/28/17 7:16 | 4.18 | 1 |
| 967163 | help.medallia.com | P4 - Medium | Self-Service Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 7/28/17 6:44 | 7/28/17 14:43 | 7.5 | 1 |
| 967166 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/28/17 6:49 | 7/28/17 7:18 | 2.17 | 1 |
| 967170 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 6:53 | 8/8/17 4:08 | 8.57 | 1 |
| 967172 | help.medallia.com | P4 - Medium | Self-Service Admin | | Tier 2 | | 7/28/17 7:01 | 8/3/17 18:59 | 1.45 | 1 |
| 967177 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 7:07 | 7/30/17 21:49 | 0.97 | 1 |
| 967188 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 7:29 | 7/28/17 8:45 | 0.7 | 1 |
| 967189 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 7:29 | 7/28/17 16:20 | 3.38 | 1 |
| 967191 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/28/17 7:29 | 7/28/17 11:34 | 8.93 | 1 |
| 967192 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 7:30 | 7/28/17 8:48 | 1.4 | 1 |
| 967196 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/28/17 7:38 | 7/31/17 15:58 | 12.63 | 1 |
| 967199 | Email | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 2 | Product Bug | 7/28/17 7:46 | 8/16/17 19:07 | 97.67 | 1 |
| 967200 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 7:47 | 7/28/17 11:47 | 3.32 | 1 |
| 967203 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/28/17 7:50 | 8/2/17 9:25 | 21.5 | 1 |
| 967210 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/28/17 7:56 | 8/1/17 9:00 | 17.43 | 1 |
| 967210 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/28/17 7:56 | 8/1/17 9:00 | 17.43 | 1 |
| 967213 | Login Page | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/28/17 7:59 | 8/3/17 6:00 | 22.4 | 1 |
| 967213 | Login Page | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/28/17 7:59 | 8/3/17 6:00 | 22.4 | 1 |
| 967214 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/28/17 8:00 | 7/29/17 17:04 | 7.17 | 1 |
| 967214 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/28/17 8:00 | 7/29/17 17:04 | 7.17 | 1 |
| 967226 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/28/17 8:27 | 7/28/17 11:48 | 1.3 | 1 |
| 967239 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | 3rd Party / Vendor Issue | 7/28/17 8:39 | 8/10/17 9:10 | 100.73 | 1 |
| 967249 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 2 | Training Needed / User Error | 7/28/17 8:56 | 8/9/17 18:58 | 102.62 | 1 |
| 967249 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 2 | Training Needed / User Error | 7/28/17 8:56 | 8/9/17 18:58 | 102.62 | 1 |
| 967259 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/28/17 9:22 | 7/28/17 11:45 | 8.88 | 1 |
| 967265 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 7/28/17 9:31 | 7/28/17 14:17 | 13.17 | 1 |
| 967277 | In-App | P5 - Low | Reporting User | Uploads | Tier 1 | Training Needed / User Error | 7/28/17 9:45 | 7/28/17 23:21 | 3.82 | 1 |
| 967285 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/28/17 9:56 | 7/28/17 13:58 | 5.58 | 1 |
| 967294 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/28/17 10:08 | 7/28/17 11:03 | 3.12 | 1 |
| 967307 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/28/17 10:19 | 8/1/17 5:22 | 6.43 | 1 |
| 967309 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/28/17 10:21 | 8/1/17 15:49 | 12.7 | 1 |
| 967309 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/28/17 10:21 | 8/1/17 15:49 | 12.7 | 1 |
| 967309 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/28/17 10:21 | 8/1/17 15:49 | 12.7 | 1 |
| 967331 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 7/28/17 10:59 | 7/28/17 13:33 | 0.22 | 1 |
| 967343 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Product Bug | 7/28/17 11:16 | 8/1/17 16:41 | 41.08 | 1 |
| 967344 | Phone | P5 - Low | Reporting User | Application Question | Tier 1 | Configuration Defect | 7/28/17 11:18 | 8/1/17 9:50 | 36.05 | 1 |
| 967351 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 2 | Configuration Change Request | 7/28/17 11:23 | 7/31/17 10:03 | 5.02 | 1 |
| 967362 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 7/28/17 11:55 | | 212.77 | 1 |
| 967364 | In-App | P3 - High | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 7/28/17 11:58 | 7/28/17 15:20 | 20.95 | 1 |
| 967454 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Other/No Response | 7/28/17 15:34 | 7/28/17 16:03 | 4.1 | 1 |
| 967459 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 7/28/17 15:44 | | 16.03 | 1 |
| 967467 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/28/17 16:01 | 8/2/17 15:12 | 24.02 | 1 |
| 967469 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Enhancement Request | 7/28/17 16:12 | 8/3/17 17:53 | 28.63 | 1 |
| 967471 | help.medallia.com | P4 - Medium | Medallia Admin | System Change/Enhancement | Tier 1 | Configuration Change Request | 7/28/17 16:17 | 8/7/17 22:56 | 31.23 | 1 |
| 967475 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Customer Data Missing / Incorrect | 7/28/17 16:23 | 8/11/17 2:55 | 36.6 | 1 |
| 967475 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Customer Data Missing / Incorrect | 7/28/17 16:23 | 8/11/17 2:55 | 36.6 | 1 |
| 967477 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/28/17 16:26 | 7/29/17 8:38 | 1.62 | 1 |
| 967478 | help.medallia.com | P4 - Medium | Medallia Admin | System Change/Enhancement | Tier 1 | Configuration Change Request | 7/28/17 16:28 | 8/7/17 22:56 | 9.68 | 1 |
| 967486 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 16:42 | 7/28/17 18:51 | 4.8 | 1 |
| 967486 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 16:42 | 7/28/17 18:51 | 4.8 | 1 |
| 967499 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/28/17 17:38 | 7/29/17 8:43 | 4.87 | 1 |
| 967500 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 7/28/17 17:51 | 7/30/17 20:25 | 12.03 | 1 |
| 967502 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Configuration Defect | 7/28/17 17:57 | 7/31/17 5:00 | 100.18 | 1 |
| 967502 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Configuration Defect | 7/28/17 17:57 | 7/31/17 5:00 | 100.18 | 1 |
| 967504 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Training Needed / User Error | 7/28/17 17:59 | 7/31/17 3:42 | 3.42 | 1 |
| 967505 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Training Needed / User Error | 7/28/17 18:00 | 7/31/17 3:40 | 23.18 | 1 |
| 967506 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 7/28/17 18:01 | 8/3/17 10:47 | 120.77 | 1 |
| 967506 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 7/28/17 18:01 | 8/3/17 10:47 | 120.77 | 1 |
| 967515 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 7/28/17 18:44 | 7/31/17 15:34 | 18.33 | 1 |
| 967529 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 19:51 | 7/28/17 20:09 | 4.88 | 1 |
| 967529 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 19:51 | 7/28/17 20:09 | 4.88 | 1 |
| 967531 | surveysupport.medallia.com | P5 - Low | Survey Taker | No Response from User | Tier 1 | Other/No Response | 7/28/17 20:21 | 7/30/17 16:43 | 1.4 | 1 |
| 967540 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/28/17 21:24 | 7/29/17 0:17 | 1.38 | 1 |
| 967547 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/28/17 22:34 | 7/29/17 17:25 | 4.9 | 1 |
| 967548 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/28/17 22:39 | 7/30/17 21:49 | 0.7 | 1 |
| 967550 | Email | P5 - Low | Reporting User | Social | Tier 1 | Product Bug | 7/28/17 22:51 | 7/31/17 19:28 | 10.73 | 1 |
| 967550 | Email | P5 - Low | Reporting User | Social | Tier 1 | Product Bug | 7/28/17 22:51 | 7/31/17 19:28 | 10.73 | 1 |
| 967550 | Email | P5 - Low | Reporting User | Social | Tier 1 | Product Bug | 7/28/17 22:51 | 7/31/17 19:28 | 10.73 | 1 |
| 967553 | Mobile App | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 7/28/17 23:35 | 8/7/17 2:40 | 0 | 1 |
| 967558 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 0:23 | 7/29/17 8:46 | 2 | 1 |
| 967576 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/29/17 2:42 | 7/31/17 6:39 | 12.2 | 1 |
| 967591 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 4:54 | 7/29/17 9:59 | 0.95 | 1 |
| 967596 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/29/17 4:57 | 7/30/17 22:29 | 10.75 | 1 |
| 967600 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/29/17 5:36 | 7/30/17 16:15 | 2.75 | 1 |
| 967603 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/29/17 5:41 | 7/29/17 5:49 | 2.55 | 1 |
| 967603 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/29/17 5:41 | 7/29/17 5:49 | 2.55 | 1 |
| 967609 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 7/29/17 6:05 | 7/29/17 6:16 | 3.12 | 1 |
| 967612 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/29/17 6:12 | 7/29/17 6:17 | 0.72 | 1 |
| 967614 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 6:35 | 7/29/17 10:01 | 1.42 | 1 |
| 967619 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 7:00 | 7/29/17 10:59 | 2.43 | 1 |
| 967620 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/29/17 7:03 | 7/31/17 6:41 | 16.38 | 1 |
| 967621 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/29/17 7:03 | 7/29/17 9:02 | 4.12 | 1 |
| 967625 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/29/17 7:16 | 7/29/17 7:36 | 2.55 | 1 |
| 967626 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 7:17 | 7/31/17 6:44 | 4.07 | 1 |
| 967631 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 7/29/17 7:29 | 7/30/17 8:10 | 6.97 | 1 |
| 967631 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 7/29/17 7:29 | 7/30/17 8:10 | 6.97 | 1 |
| 967633 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Other/No Response | 7/29/17 7:41 | 8/1/17 15:06 | 7.1 | 1 |
| 967634 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 7:48 | 7/31/17 13:19 | 10.68 | 1 |
| 967636 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 7/29/17 7:57 | 7/29/17 9:13 | 1.37 | 1 |
| 967642 | surveysupport.medallia.com | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 7/29/17 8:11 | 7/29/17 9:09 | 1.37 | 1 |
| 967649 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/29/17 8:38 | 7/30/17 22:17 | 2.53 | 1 |
| 967650 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/29/17 8:40 | 7/30/17 22:14 | 5.55 | 1 |
| 967670 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/29/17 9:41 | 7/29/17 13:07 | 1.07 | 1 |
| 967678 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 7/29/17 9:52 | 7/29/17 14:03 | 19.58 | 1 |
| 967678 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 7/29/17 9:52 | 7/29/17 14:03 | 19.58 | 1 |
| 967679 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 9:55 | 7/29/17 13:23 | 1.67 | 1 |
| 967690 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 10:33 | 7/29/17 13:25 | 1.67 | 1 |
| 967698 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | | 7/29/17 11:27 | 7/30/17 23:42 | 3.95 | 1 |
| 967701 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 11:34 | 7/29/17 13:26 | 1.08 | 1 |
| 967707 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/29/17 11:49 | 8/2/17 12:45 | 6.22 | 1 |
| 967711 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 7/29/17 12:07 | 7/29/17 14:30 | 7.72 | 1 |
| 967712 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 7/29/17 12:08 | 7/30/17 6:54 | 11.73 | 1 |
| 967713 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 12:11 | 7/29/17 13:40 | 4.6 | 1 |
| 967717 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/29/17 12:34 | 7/29/17 13:42 | 1.55 | 1 |
| 967729 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/29/17 12:57 | 7/30/17 23:46 | 3.95 | 1 |
| 967732 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 13:32 | 7/29/17 13:46 | 1.17 | 1 |
| 967743 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 7/29/17 14:31 | 7/31/17 9:07 | 1.32 | 1 |
| 967747 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/29/17 14:48 | 7/30/17 21:58 | 2.23 | 1 |
| 967748 | Email | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/29/17 14:56 | 7/30/17 16:03 | 7.38 | 1 |
| 967752 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/29/17 15:18 | 7/31/17 7:07 | 6.37 | 1 |
| 967758 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/29/17 16:13 | 7/30/17 22:07 | 8.42 | 1 |
| 967763 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/29/17 16:36 | 7/31/17 19:41 | 2.92 | 1 |
| 967773 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 7/29/17 17:28 | 7/29/17 18:40 | 0.98 | 1 |
| 967774 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 7/29/17 17:29 | 7/29/17 18:37 | 1.2 | 1 |
| 967784 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/29/17 18:10 | 7/30/17 7:03 | 1.28 | 1 |
| 967802 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/29/17 19:57 | 7/29/17 20:05 | 2.87 | 1 |
| 967803 | Email | P5 - Low | Survey Taker | Incomplete Survey | Tier 1 | Other/No Response | 7/29/17 20:12 | 8/1/17 18:38 | 1.95 | 1 |
| 967807 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/29/17 20:37 | 7/30/17 7:05 | 1.8 | 1 |
| 967813 | Email | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/29/17 21:34 | 7/30/17 0:06 | 1.28 | 1 |
| 967813 | Email | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/29/17 21:34 | 7/30/17 0:06 | 1.28 | 1 |
| 967818 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/29/17 22:01 | 7/30/17 23:07 | 38.13 | 1 |
| 967820 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/29/17 22:15 | 7/29/17 22:18 | 2.4 | 1 |
| 967825 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/29/17 23:05 | 7/30/17 17:44 | 14.48 | 1 |
| 967825 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/29/17 23:05 | 7/30/17 17:44 | 14.48 | 1 |
| 967828 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 7/29/17 23:12 | 7/30/17 22:32 | 2.2 | 1 |
| 967849 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/30/17 1:15 | 8/1/17 11:06 | 5.92 | 1 |
| 967850 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 7/30/17 1:29 | 7/30/17 7:14 | 2.4 | 1 |
| 967878 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/30/17 2:33 | 7/31/17 6:37 | 3.33 | 1 |
| 967878 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/30/17 2:33 | 7/31/17 6:37 | 3.33 | 1 |
| 967879 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/30/17 2:33 | 7/30/17 7:17 | 1.53 | 1 |
| 967883 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 2 | Other/No Response | 7/30/17 2:54 | 8/7/17 3:54 | 9.68 | 1 |
| 967887 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/30/17 3:22 | 7/30/17 3:25 | 0.7 | 1 |
| 967888 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/30/17 3:25 | 7/30/17 7:36 | 6.78 | 1 |
| 967889 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 7/30/17 3:53 | 8/3/17 10:32 | 80.67 | 1 |
| 967901 | surveysupport.medallia.com | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 7/30/17 4:07 | 7/30/17 16:12 | 3.38 | 1 |
| 967906 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/30/17 5:00 | 7/30/17 7:22 | 1.38 | 1 |
| 967907 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/30/17 5:21 | 7/31/17 7:15 | 10.12 | 1 |
| 967909 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 7/30/17 5:33 | 7/30/17 17:06 | 5.03 | 1 |
| 967917 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 7/30/17 6:14 | 7/30/17 6:23 | 3.7 | 1 |
| 967921 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/30/17 6:30 | 7/30/17 7:27 | 2.07 | 1 |
| 967924 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/30/17 6:36 | 8/2/17 5:16 | 8.6 | 1 |
| 967939 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/30/17 7:56 | 7/30/17 12:50 | 2.48 | 1 |
| 967946 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/30/17 8:14 | 8/9/17 0:21 | 44.85 | 1 |
| 967949 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/30/17 8:16 | 7/30/17 8:44 | 7.77 | 1 |
| 967977 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/30/17 10:01 | 7/30/17 11:08 | 1.07 | 1 |
| 967989 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/30/17 10:38 | 7/30/17 18:36 | 20.32 | 1 |
| 967993 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 7/30/17 10:58 | 7/30/17 11:11 | 3.23 | 1 |
| 967997 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/30/17 11:09 | 7/30/17 13:24 | 1.55 | 1 |
| 968000 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/30/17 11:21 | 7/30/17 13:27 | 2.78 | 1 |
| 968005 | surveysupport.medallia.com | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 7/30/17 11:34 | 7/30/17 13:31 | 3.87 | 1 |
| 968007 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/30/17 11:45 | 7/30/17 13:33 | 1.23 | 1 |
| 968009 | surveysupport.medallia.com | P5 - Low | Survey Taker | Incomplete Survey | Tier 1 | Other/No Response | 7/30/17 11:49 | 7/31/17 7:47 | 6.03 | 1 |
| 968047 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/30/17 15:07 | 7/30/17 23:09 | 31.62 | 1 |
| 968065 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/30/17 16:03 | 7/31/17 16:39 | 121.25 | 1 |
| 968069 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 7/30/17 16:33 | 7/30/17 16:38 | 1.15 | 1 |
| 968079 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 7/30/17 17:33 | 7/30/17 18:35 | 1.03 | 1 |
| 968080 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 7/30/17 17:40 | 7/30/17 21:00 | 6.33 | 1 |
| 968083 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/30/17 18:11 | 7/30/17 23:11 | 10.3 | 1 |
| 968085 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/30/17 18:16 | 8/6/17 15:31 | 21.02 | 1 |
| 968085 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/30/17 18:16 | 8/6/17 15:31 | 21.02 | 1 |
| 968093 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/30/17 18:59 | 7/30/17 19:39 | 2.08 | 1 |
| 968101 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 7/30/17 20:02 | 7/30/17 21:38 | 11 | 1 |
| 968104 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/30/17 20:13 | 7/30/17 23:12 | 1.15 | 1 |
| 968109 | In-App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/30/17 20:35 | 7/30/17 20:54 | 2.53 | 1 |
| 968112 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/30/17 20:37 | 7/30/17 21:29 | 3.28 | 1 |
| 968128 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/30/17 21:33 | 7/30/17 23:53 | 6.23 | 1 |
| 968132 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/30/17 22:00 | 8/1/17 20:32 | 9.55 | 1 |
| 968133 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/30/17 22:00 | 8/1/17 23:09 | 7.97 | 1 |
| 968133 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/30/17 22:00 | 8/1/17 23:09 | 7.97 | 1 |
| 968138 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 7/30/17 22:31 | 7/30/17 23:23 | 4.55 | 1 |
| 968146 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/30/17 23:12 | 7/31/17 0:54 | 2.03 | 1 |
| 968148 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/30/17 23:17 | 7/31/17 0:38 | 1.97 | 1 |
| 968149 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 7/30/17 23:20 | 7/30/17 23:27 | 3.38 | 1 |
| 968149 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 7/30/17 23:20 | 7/30/17 23:27 | 3.38 | 1 |
| 968149 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 7/30/17 23:20 | 7/30/17 23:27 | 3.38 | 1 |
| 968158 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Other/No Response | 7/30/17 23:51 | 7/31/17 5:35 | 15.88 | 1 |
| 968160 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/30/17 23:55 | 7/31/17 0:48 | 10.15 | 1 |
| 968161 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/30/17 23:55 | 8/2/17 23:32 | 12.93 | 1 |
| 968161 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/30/17 23:55 | 8/2/17 23:32 | 12.93 | 1 |
| 968161 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/30/17 23:55 | 8/2/17 23:32 | 12.93 | 1 |
| 968164 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 7/31/17 0:09 | 7/31/17 1:02 | 2.37 | 1 |
| 968165 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 0:11 | 7/31/17 0:53 | 4.9 | 1 |
| 968171 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 0:32 | 7/31/17 1:01 | 0.85 | 1 |
| 968181 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Product Bug | 7/31/17 1:15 | 8/2/17 2:15 | 5.13 | 1 |
| 968182 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/31/17 1:20 | 7/31/17 2:05 | 0.72 | 1 |
| 968192 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 1:53 | 7/31/17 2:06 | 1.13 | 1 |
| 968195 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/31/17 2:04 | 7/31/17 3:47 | 19.52 | 1 |
| 968206 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 2:19 | 7/31/17 3:13 | 2.08 | 1 |
| 968209 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 2:41 | 7/31/17 3:17 | 2.82 | 1 |
| 968211 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 7/31/17 2:52 | 7/31/17 3:23 | 5.63 | 1 |
| 968214 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 7/31/17 3:00 | 7/31/17 5:02 | 1.12 | 1 |
| 968215 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/31/17 3:00 | 7/31/17 3:25 | 1.63 | 1 |
| 968218 | Login Page | P5 - Low | Reporting User | New User Request | Tier 2 | Other/No Response | 7/31/17 3:14 | 7/31/17 9:39 | 12.1 | 1 |
| 968218 | Login Page | P5 - Low | Reporting User | New User Request | Tier 2 | Other/No Response | 7/31/17 3:14 | 7/31/17 9:39 | 12.1 | 1 |
| 968222 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 3:20 | 7/31/17 5:52 | 2.52 | 1 |
| 968224 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 3:21 | 7/31/17 6:04 | 0.27 | 1 |
| 968225 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 3:24 | 7/31/17 5:59 | 7.35 | 1 |
| 968226 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/31/17 3:25 | 7/31/17 3:55 | 7.73 | 1 |
| 968228 | Email | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 7/31/17 3:29 | 8/1/17 0:30 | 8.98 | 1 |
| 968229 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 3:32 | 7/31/17 4:34 | 0 | 1 |
| 968236 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 3:42 | 7/31/17 6:44 | 3.02 | 1 |
| 968240 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 3:55 | 7/31/17 4:37 | 0 | 1 |
| 968245 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/31/17 4:03 | 8/2/17 3:05 | 14.65 | 1 |
| 968245 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 7/31/17 4:03 | 8/2/17 3:05 | 14.65 | 1 |
| 968254 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/31/17 4:24 | 7/31/17 4:43 | 0 | 1 |
| 968259 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 7/31/17 4:42 | 7/31/17 6:41 | 2.37 | 1 |
| 968262 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 4:48 | 7/31/17 6:05 | 0 | 1 |
| 968263 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 4:49 | 7/31/17 6:08 | 0 | 1 |
| 968264 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/31/17 4:49 | 7/31/17 6:10 | 0 | 1 |
| 968267 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 7/31/17 4:53 | 7/31/17 9:08 | 3.02 | 1 |
| 968275 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/31/17 5:12 | 7/31/17 6:17 | 0 | 1 |
| 968276 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 5:13 | 7/31/17 6:51 | 7.03 | 1 |
| 968282 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 5:23 | 7/31/17 6:54 | 2.57 | 1 |
| 968283 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/31/17 5:26 | 8/1/17 22:06 | 2.77 | 1 |
| 968286 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 7/31/17 5:28 | 7/31/17 6:15 | 0 | 1 |
| 968408 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 5:57 | 7/31/17 7:56 | 2.42 | 1 |
| 968409 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 7/31/17 5:58 | 8/7/17 8:35 | 75 | 1 |
| 968411 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/31/17 6:02 | 8/14/17 5:29 | 80 | 1 |
| 968411 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/31/17 6:02 | 8/14/17 5:29 | 80 | 1 |
| 968411 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/31/17 6:02 | 8/14/17 5:29 | 80 | 1 |
| 968415 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 6:15 | 7/31/17 6:42 | 0 | 1 |
| 968417 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 7/31/17 6:17 | 7/31/17 8:49 | 3.25 | 1 |
| 968420 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Other/No Response | 7/31/17 6:24 | 7/31/17 17:19 | 2.65 | 1 |
| 968423 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/31/17 6:27 | 8/2/17 8:00 | 10.03 | 1 |
| 968425 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 6:31 | 7/31/17 8:04 | 0 | 1 |
| 968431 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 6:35 | 7/31/17 6:45 | 0 | 1 |
| 968432 | Email | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 7/31/17 6:38 | 7/31/17 6:54 | 0 | 1 |
| 968443 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 6:58 | 8/5/17 5:13 | 7.42 | 1 |
| 968448 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:11 | 8/2/17 7:21 | 6.27 | 1 |
| 968448 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:11 | 8/2/17 7:21 | 6.27 | 1 |
| 968456 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:20 | 8/1/17 4:56 | 4.13 | 1 |
| 968457 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:20 | 7/31/17 7:52 | 0 | 1 |
| 968460 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 7:27 | 7/31/17 11:38 | 12.82 | 1 |
| 968463 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:34 | 7/31/17 9:17 | 0 | 1 |
| 968467 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/31/17 7:37 | 7/31/17 7:56 | 0 | 1 |
| 968467 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 7/31/17 7:37 | 7/31/17 7:56 | 0 | 1 |
| 968470 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:39 | 7/31/17 9:19 | 0 | 1 |
| 968475 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:42 | 7/31/17 11:32 | 3.18 | 1 |
| 968478 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:42 | 7/31/17 7:58 | 0 | 1 |
| 968480 | Email | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/31/17 7:44 | 7/31/17 13:10 | 13.42 | 1 |
| 968482 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:46 | 7/31/17 9:24 | 0 | 1 |
| 968483 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 7/31/17 7:47 | 8/1/17 1:02 | 0 | 1 |
| 968486 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 7:50 | 7/31/17 9:26 | 0 | 1 |
| 968490 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 7/31/17 7:53 | 7/31/17 15:36 | 17.63 | 1 |
| 968491 | In-App | P3 - High | Corporate Contact | Other (Questions, Comments) | Tier 2 | Training Needed / User Error | 7/31/17 7:55 | 7/31/17 17:17 | 5.85 | 1 |
| 968492 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Training Needed / User Error | 7/31/17 7:56 | 7/31/17 11:00 | 5.98 | 1 |
| 968503 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 8:14 | 7/31/17 8:20 | 0 | 1 |
| 968503 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 8:14 | 7/31/17 8:20 | 0 | 1 |
| 968505 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 8:15 | 7/31/17 8:22 | 0 | 1 |
| 968507 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 8:18 | 7/31/17 11:38 | 4.77 | 1 |
| 968508 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 7/31/17 8:18 | 8/2/17 13:29 | 62.25 | 1 |
| 968513 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/31/17 8:20 | 7/31/17 11:50 | 10.8 | 1 |
| 968518 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 7/31/17 8:27 | 8/1/17 7:53 | 17.32 | 1 |
| 968518 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 7/31/17 8:27 | 8/1/17 7:53 | 17.32 | 1 |
| 968526 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 8:32 | 8/1/17 9:03 | 5.88 | 1 |
| 968531 | Login Page | P5 - Low | Application Message | Social | Tier 1 | Other/No Response | 7/31/17 8:36 | 8/2/17 0:49 | 9.53 | 1 |
| 968541 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Other/No Response | 7/31/17 8:44 | 7/31/17 12:07 | 9.47 | 1 |
| 968542 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 7/31/17 8:44 | 7/31/17 11:08 | 6.95 | 1 |
| 968543 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/31/17 8:45 | 7/31/17 10:40 | 5.42 | 1 |
| 968544 | In-App | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/31/17 8:46 | 7/31/17 13:44 | 9.07 | 1 |
| 968550 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 8:54 | 7/31/17 11:40 | 1.05 | 1 |
| 968554 | help.medallia.com | P3 - High | Medallia Admin | Application Question | Tier 2 | Other/No Response | 7/31/17 9:03 | 8/2/17 8:39 | 19.32 | 1 |
| 968555 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/31/17 9:03 | 7/31/17 11:42 | 3.15 | 1 |
| 968558 | help.medallia.com | P3 - High | Partner Admin | Application Question | Tier 2 | Other/No Response | 7/31/17 9:07 | 8/1/17 14:36 | 16.35 | 1 |
| 968561 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 7/31/17 9:13 | 7/31/17 13:27 | 2.08 | 1 |
| 968566 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 7/31/17 9:17 | 7/31/17 12:17 | 7.85 | 1 |
| 968574 | In-App | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/31/17 9:27 | 8/2/17 7:23 | 17.42 | 1 |
| 968578 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 9:30 | 7/31/17 12:30 | 5.77 | 1 |
| 968585 | In-App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/31/17 9:39 | 7/31/17 12:53 | 5.4 | 1 |
| 968586 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 9:41 | 7/31/17 13:01 | 1.5 | 1 |
| 968587 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 9:46 | 7/31/17 11:50 | 4.65 | 1 |
| 968591 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 7/31/17 9:49 | 7/31/17 15:42 | 7.18 | 1 |
| 968598 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/31/17 10:00 | 7/31/17 11:53 | 2.88 | 1 |
| 968599 | Phone | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 7/31/17 10:01 | 7/31/17 19:42 | 8.88 | 1 |
| 968599 | Phone | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 7/31/17 10:01 | 7/31/17 19:42 | 8.88 | 1 |
| 968605 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 7/31/17 10:08 | 7/31/17 13:06 | 2.72 | 1 |
| 968612 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 10:14 | 7/31/17 11:56 | 3.3 | 1 |
| 968617 | Email | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Training Needed / User Error | 7/31/17 10:21 | 8/1/17 16:24 | 40.13 | 1 |
| 968623 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 10:30 | 8/1/17 9:03 | 6.1 | 1 |
| 968640 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 7/31/17 10:41 | 8/1/17 19:28 | 16.4 | 1 |
| 968640 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 7/31/17 10:41 | 8/1/17 19:28 | 16.4 | 1 |
| 968640 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 7/31/17 10:41 | 8/1/17 19:28 | 16.4 | 1 |
| 968640 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 7/31/17 10:41 | 8/1/17 19:28 | 16.4 | 1 |
| 968645 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 10:41 | 7/31/17 11:59 | 2.67 | 1 |
| 968656 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 10:47 | 7/31/17 13:22 | 1.85 | 1 |
| 968667 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/31/17 10:55 | 8/1/17 19:56 | 4.7 | 1 |
| 968667 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/31/17 10:55 | 8/1/17 19:56 | 4.7 | 1 |
| 968672 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Configuration Defect | 7/31/17 11:01 | 8/1/17 16:14 | 5.62 | 1 |
| 968672 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Configuration Defect | 7/31/17 11:01 | 8/1/17 16:14 | 5.62 | 1 |
| 968679 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 11:04 | 7/31/17 13:24 | 2.52 | 1 |
| 968686 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 11:20 | 7/31/17 13:03 | 0.85 | 1 |
| 968687 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/31/17 11:20 | 7/31/17 22:24 | 17.47 | 1 |
| 968689 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/31/17 11:22 | 8/10/17 6:32 | 12.75 | 1 |
| 968695 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 11:27 | 7/31/17 15:15 | 3.58 | 1 |
| 968698 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 7/31/17 11:31 | 7/31/17 19:37 | 1.05 | 1 |
| 968699 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 7/31/17 11:35 | 7/31/17 16:57 | 18.7 | 1 |
| 968702 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/31/17 11:38 | 7/31/17 13:11 | 4.38 | 1 |
| 968704 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 7/31/17 11:40 | 7/31/17 13:15 | 3.72 | 1 |
| 968705 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 11:41 | 8/1/17 17:29 | 15 | 1 |
| 968706 | Email | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/31/17 11:42 | 8/6/17 21:57 | 6.67 | 1 |
| 968714 | Email | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Product Bug | 7/31/17 11:48 | 8/15/17 2:00 | 57.43 | 1 |
| 968714 | Email | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Product Bug | 7/31/17 11:48 | 8/15/17 2:00 | 57.43 | 1 |
| 968718 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 11:54 | 8/1/17 15:28 | 5.72 | 1 |
| 968719 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/31/17 11:55 | 8/9/17 17:35 | 1.75 | 1 |
| 968722 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 7/31/17 12:00 | 7/31/17 15:57 | 2.42 | 1 |
| 968724 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 7/31/17 12:01 | 7/31/17 19:33 | 6.5 | 1 |
| 968737 | Email | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/31/17 12:12 | 7/31/17 19:02 | 1.15 | 1 |
| 968737 | Email | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 7/31/17 12:12 | 7/31/17 19:02 | 1.15 | 1 |
| 968739 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 2 | Customer Data Missing / Incorrect | 7/31/17 12:15 | 8/2/17 3:47 | 55.85 | 1 |
| 968741 | Email | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Product Bug | 7/31/17 12:17 | 8/3/17 15:48 | 25.23 | 1 |
| 968741 | Email | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Product Bug | 7/31/17 12:17 | 8/3/17 15:48 | 25.23 | 1 |
| 968744 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 7/31/17 12:23 | 7/31/17 19:49 | 2.25 | 1 |
| 968759 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/31/17 12:36 | 7/31/17 15:20 | 2.25 | 1 |
| 968768 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Configuration Change Request | 7/31/17 12:45 | 7/31/17 14:34 | 4.93 | 1 |
| 968777 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 12:57 | 7/31/17 16:15 | 3.12 | 1 |
| 968784 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/31/17 13:02 | 7/31/17 20:05 | 53.95 | 1 |
| 968785 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 7/31/17 13:03 | 7/31/17 20:07 | 4.8 | 1 |
| 968796 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 7/31/17 13:28 | 7/31/17 15:46 | 1.53 | 1 |
| 968809 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 13:37 | 7/31/17 23:00 | 6.37 | 1 |
| 968810 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 13:38 | 8/7/17 9:12 | 6.28 | 1 |
| 968818 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 7/31/17 13:43 | 7/31/17 15:49 | 2.05 | 1 |
| 968832 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 7/31/17 14:04 | 8/1/17 9:09 | 12.93 | 1 |
| 968845 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 14:37 | 8/1/17 9:57 | 3.38 | 1 |
| 968854 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 7/31/17 14:55 | 7/31/17 23:04 | 3.28 | 1 |
| 968855 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Configuration Change Request | 7/31/17 14:56 | 8/1/17 20:17 | 10.02 | 1 |
| 968855 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Configuration Change Request | 7/31/17 14:56 | 8/1/17 20:17 | 10.02 | 1 |
| 968857 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 14:58 | 7/31/17 16:14 | 5.1 | 1 |
| 968863 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/31/17 15:03 | 8/3/17 4:22 | 5.05 | 1 |
| 968868 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Configuration Change Request | 7/31/17 15:19 | 8/1/17 9:41 | 14.52 | 1 |
| 968875 | Phone | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 7/31/17 15:45 | 8/3/17 2:56 | 41.87 | 1 |
| 968884 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Configuration Defect | 7/31/17 15:59 | 8/3/17 13:55 | 28.53 | 1 |
| 968886 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 7/31/17 16:03 | 7/31/17 16:24 | 5.83 | 1 |
| 968890 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/31/17 16:20 | 8/1/17 18:53 | 28.35 | 1 |
| 968890 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/31/17 16:20 | 8/1/17 18:53 | 28.35 | 1 |
| 968890 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 7/31/17 16:20 | 8/1/17 18:53 | 28.35 | 1 |
| 968893 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 7/31/17 16:28 | 7/31/17 20:18 | 1.75 | 1 |
| 968905 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 7/31/17 16:52 | 8/2/17 22:52 | 11.33 | 1 |
| 968907 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/31/17 16:55 | 8/1/17 19:56 | 2.32 | 1 |
| 968911 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 7/31/17 17:04 | 8/1/17 19:05 | 13.35 | 1 |
| 968915 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Other/No Response | 7/31/17 17:17 | 8/8/17 7:50 | 8.5 | 1 |
| 968918 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 17:22 | 7/31/17 23:29 | 6.38 | 1 |
| 968922 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 7/31/17 17:33 | 8/1/17 16:21 | 10.27 | 1 |
| 968923 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 7/31/17 17:35 | 7/31/17 20:40 | 5.02 | 1 |
| 968923 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 7/31/17 17:35 | 7/31/17 20:40 | 5.02 | 1 |
| 968936 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 7/31/17 18:10 | 8/1/17 17:52 | 6 | 1 |
| 968939 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 7/31/17 18:18 | 8/1/17 22:10 | 21.27 | 1 |
| 968944 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 7/31/17 18:32 | 8/1/17 21:57 | 61.22 | 1 |
| 968945 | surveysupport.medallia.com | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 7/31/17 18:34 | 7/31/17 20:50 | 3.95 | 1 |
| 968947 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 2 | Training Needed / User Error | 7/31/17 18:46 | 8/1/17 6:54 | 10.83 | 1 |
| 968954 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 7/31/17 19:06 | 8/4/17 6:54 | 7.32 | 1 |
| 968963 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 7/31/17 19:28 | 8/6/17 15:15 | 10.63 | 1 |
| 968964 | Email | P5 - Low | Survey Taker | Can't Access Survey | Tier 1 | Other/No Response | 7/31/17 19:32 | 7/31/17 23:02 | 2.9 | 1 |
| 968965 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/31/17 19:34 | 8/1/17 22:11 | 1.58 | 1 |
| 968980 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 7/31/17 20:35 | 7/31/17 23:42 | 2.48 | 1 |
| 968985 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/31/17 20:45 | 8/2/17 0:34 | 4.13 | 1 |
| 968985 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/31/17 20:45 | 8/2/17 0:34 | 4.13 | 1 |
| 968989 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Product Bug | 7/31/17 21:01 | 8/1/17 0:39 | 2.48 | 1 |
| 968994 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 7/31/17 21:04 | 8/1/17 22:12 | 6.33 | 1 |
| 968998 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 7/31/17 21:26 | 7/31/17 21:36 | 3.27 | 1 |
| 969001 | In-App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 7/31/17 21:46 | 8/1/17 6:17 | 6.07 | 1 |
| 969009 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 7/31/17 22:38 | 7/31/17 22:56 | 1.85 | 1 |
| 969011 | Email | P5 - Low | Survey Taker | Can't Access Survey | Tier 1 | Other/No Response | 7/31/17 22:51 | 7/31/17 22:57 | 1.37 | 1 |
| 969013 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 7/31/17 23:05 | 7/31/17 23:09 | 1.73 | 1 |
| 969015 | Email | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 7/31/17 23:07 | 8/6/17 5:16 | 36.07 | 1 |
| 969023 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 0:00 | 8/1/17 0:35 | 2.55 | 1 |
| 969027 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/1/17 0:16 | 8/1/17 0:36 | 1.4 | 1 |
| 969028 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/1/17 0:18 | 8/1/17 0:38 | 1.52 | 1 |
| 969032 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 0:44 | 8/1/17 0:59 | 1.02 | 1 |
| 969033 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 0:50 | 8/1/17 1:00 | 0.98 | 1 |
| 969037 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/1/17 1:01 | 8/1/17 1:46 | 4.8 | 1 |
| 969039 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/1/17 1:11 | 8/1/17 1:48 | 1.3 | 1 |
| 969041 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/1/17 1:15 | 8/1/17 1:49 | 0.75 | 1 |
| 969045 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/1/17 1:34 | 8/1/17 1:50 | 1.23 | 1 |
| 969053 | Mobile App | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/1/17 1:59 | 8/1/17 4:19 | 2.28 | 1 |
| 969053 | Mobile App | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/1/17 1:59 | 8/1/17 4:19 | 2.28 | 1 |
| 969057 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 2:04 | 8/1/17 2:21 | 1.65 | 1 |
| 969062 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/1/17 2:18 | 8/1/17 3:58 | 3.2 | 1 |
| 969063 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/1/17 2:22 | 8/1/17 2:42 | 2.58 | 1 |
| 969064 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/1/17 2:25 | 8/9/17 0:11 | 4.68 | 1 |
| 969068 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/1/17 2:41 | 8/2/17 2:36 | 12.73 | 1 |
| 969072 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | | 8/1/17 2:45 | | 52.57 | 1 |
| 969074 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 2:52 | 8/1/17 3:03 | 2.07 | 1 |
| 969077 | Mobile App | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/1/17 2:58 | 8/1/17 4:23 | 4.22 | 1 |
| 969077 | Mobile App | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/1/17 2:58 | 8/1/17 4:23 | 4.22 | 1 |
| 969079 | help.medallia.com | P4 - Medium | Other | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/1/17 3:14 | 8/1/17 12:02 | 4.85 | 1 |
| 969080 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/1/17 3:17 | 8/13/17 20:54 | 82.52 | 1 |
| 969081 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Product Bug | 8/1/17 3:26 | 8/17/17 17:26 | 173.33 | 1 |
| 969081 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Product Bug | 8/1/17 3:26 | 8/17/17 17:26 | 173.33 | 1 |
| 969087 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/1/17 3:39 | 8/1/17 3:44 | 1.3 | 1 |
| 969090 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 3:51 | 8/1/17 4:06 | 1.35 | 1 |
| 969102 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 1 | Other/No Response | 8/1/17 4:40 | 8/1/17 5:49 | 16.25 | 1 |
| 969106 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/1/17 4:51 | 8/8/17 1:06 | 180.58 | 1 |
| 969106 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/1/17 4:51 | 8/8/17 1:06 | 180.58 | 1 |
| 969107 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 4:52 | 8/1/17 5:28 | 3.12 | 1 |
| 969112 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 5:09 | 8/1/17 7:42 | 4.7 | 1 |
| 969113 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 5:09 | 8/1/17 7:52 | 9.13 | 1 |
| 969114 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/1/17 5:10 | 8/1/17 8:11 | 13.28 | 1 |
| 969116 | Email | P5 - Low | Reporting User | Application Question | Tier 2 | Other/No Response | 8/1/17 5:14 | 8/2/17 18:07 | 28.5 | 1 |
| 969122 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 2 | Training Needed / User Error | 8/1/17 5:16 | 8/2/17 23:02 | 54.02 | 1 |
| 969134 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/1/17 5:16 | 8/1/17 20:09 | 2.13 | 1 |
| 969135 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Training Needed / User Error | 8/1/17 5:16 | 8/2/17 6:05 | 4.6 | 1 |
| 969150 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 5:19 | 8/1/17 11:07 | 14.82 | 1 |
| 969151 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/1/17 5:20 | 8/1/17 9:44 | 5.13 | 1 |
| 969153 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 5:23 | 8/1/17 9:17 | 2.02 | 1 |
| 969155 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 5:25 | 8/1/17 9:10 | 3.33 | 1 |
| 969156 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/1/17 5:28 | 8/1/17 15:50 | 9.38 | 1 |
| 969160 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 5:45 | 8/2/17 5:18 | 6.22 | 1 |
| 969163 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/1/17 5:59 | 8/1/17 9:28 | 3.78 | 1 |
| 969166 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/1/17 6:02 | 8/1/17 9:29 | 1.27 | 1 |
| 969176 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/1/17 6:38 | 8/1/17 8:24 | 0.88 | 1 |
| 969177 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 6:39 | 8/1/17 9:42 | 3.2 | 1 |
| 969185 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Other/No Response | 8/1/17 6:50 | 8/1/17 9:49 | 5.42 | 1 |
| 969186 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/1/17 6:51 | 8/3/17 15:15 | 10.23 | 1 |
| 969186 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/1/17 6:51 | 8/3/17 15:15 | 10.23 | 1 |
| 969187 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 6:51 | 8/1/17 9:51 | 1.48 | 1 |
| 969191 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 7:02 | 8/1/17 11:09 | 1.22 | 1 |
| 969192 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 7:04 | 8/1/17 12:08 | 2 | 1 |
| 969206 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 7:21 | 8/1/17 8:25 | 1.38 | 1 |
| 969208 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 7:27 | 8/2/17 7:24 | 2.58 | 1 |
| 969209 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 7:28 | 8/1/17 11:15 | 1.87 | 1 |
| 969213 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/1/17 7:30 | 8/1/17 11:17 | 1.23 | 1 |
| 969221 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 8/1/17 7:37 | 8/1/17 11:20 | 2.72 | 1 |
| 969228 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Customer Data Missing / Incorrect | 8/1/17 7:44 | 8/1/17 8:30 | 5.12 | 1 |
| 969237 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/1/17 7:58 | 8/1/17 8:34 | 3.77 | 1 |
| 969242 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 8:04 | 8/1/17 11:26 | 6.02 | 1 |
| 969246 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 8:08 | 8/1/17 11:29 | 1.97 | 1 |
| 969249 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 8:10 | 8/1/17 9:07 | 8.28 | 1 |
| 969250 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/1/17 8:12 | 8/1/17 11:33 | 4.2 | 1 |
| 969251 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/1/17 8:15 | 8/1/17 11:40 | 6.33 | 1 |
| 969252 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/1/17 8:15 | 8/9/17 5:11 | 82.78 | 1 |
| 969253 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/1/17 8:17 | 8/3/17 9:07 | 11.92 | 1 |
| 969261 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/1/17 8:26 | 8/1/17 12:54 | 6.32 | 1 |
| 969263 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 8:27 | 8/5/17 5:56 | 6.72 | 1 |
| 969267 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/1/17 8:34 | 8/5/17 5:57 | 19.6 | 1 |
| 969281 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/1/17 8:38 | 8/1/17 13:09 | 4.53 | 1 |
| 969310 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 8:47 | 8/1/17 16:02 | 10.37 | 1 |
| 969363 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 8:55 | 8/1/17 9:33 | 1.4 | 1 |
| 969364 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/1/17 8:55 | 8/1/17 14:19 | 3.72 | 1 |
| 969405 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/1/17 9:06 | 8/3/17 16:39 | 20.98 | 1 |
| 969405 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/1/17 9:06 | 8/3/17 16:39 | 20.98 | 1 |
| 969405 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/1/17 9:06 | 8/3/17 16:39 | 20.98 | 1 |
| 969409 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 9:08 | 8/1/17 16:17 | 6.98 | 1 |
| 969460 | In-App | P5 - Low | Reporting User | Uploads | Tier 1 | Training Needed / User Error | 8/1/17 9:17 | 8/2/17 19:08 | 7.73 | 1 |
| 969460 | In-App | P5 - Low | Reporting User | Uploads | Tier 1 | Training Needed / User Error | 8/1/17 9:17 | 8/2/17 19:08 | 7.73 | 1 |
| 969467 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/1/17 9:19 | 8/1/17 20:25 | 6.87 | 1 |
| 969469 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/1/17 9:22 | 8/1/17 14:54 | 1.73 | 1 |
| 969483 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/1/17 9:40 | 8/16/17 18:00 | 45.78 | 1 |
| 969487 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/1/17 9:45 | 8/3/17 16:29 | 5.65 | 1 |
| 969491 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 9:52 | 8/1/17 14:42 | 3.37 | 1 |
| 969502 | Email | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Configuration Change Request | 8/1/17 10:10 | 8/3/17 15:18 | 6.68 | 1 |
| 969505 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 8/1/17 10:17 | 8/1/17 16:37 | 4.08 | 1 |
| 969509 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/1/17 10:28 | 8/6/17 15:12 | 2.08 | 1 |
| 969516 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 10:39 | 8/1/17 14:43 | 0.75 | 1 |
| 969518 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/1/17 10:41 | 8/1/17 18:14 | 6.07 | 1 |
| 969519 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/1/17 10:41 | 8/2/17 17:16 | 9.88 | 1 |
| 969519 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/1/17 10:41 | 8/2/17 17:16 | 9.88 | 1 |
| 969521 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/1/17 10:46 | 8/10/17 9:54 | 18.93 | 1 |
| 969521 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/1/17 10:46 | 8/10/17 9:54 | 18.93 | 1 |
| 969526 | Email | P5 - Low | Survey Taker | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/1/17 10:51 | 8/1/17 20:51 | 11.35 | 1 |
| 969530 | Mobile App | P5 - Low | Reporting User | Survey Exclusion | Tier 2 | Training Needed / User Error | 8/1/17 10:53 | 8/1/17 18:50 | 5.65 | 1 |
| 969531 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/1/17 10:54 | 8/3/17 16:07 | 3.33 | 1 |
| 969531 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/1/17 10:54 | 8/3/17 16:07 | 3.33 | 1 |
| 969534 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/1/17 10:58 | 8/1/17 18:24 | 3.92 | 1 |
| 969536 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Product Enhancement Request | 8/1/17 11:00 | 8/2/17 9:10 | 16.18 | 1 |
| 969537 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/1/17 11:02 | 8/1/17 13:25 | 7.47 | 1 |
| 969538 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 11:02 | 8/1/17 14:44 | 0.53 | 1 |
| 969541 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/1/17 11:13 | 8/2/17 19:57 | 3.77 | 1 |
| 969549 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/1/17 11:27 | 8/1/17 16:43 | 3.78 | 1 |
| 969553 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/1/17 11:33 | 8/3/17 15:34 | 41.47 | 1 |
| 969556 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/1/17 11:38 | 8/1/17 20:10 | 4.65 | 1 |
| 969556 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/1/17 11:38 | 8/1/17 20:10 | 4.65 | 1 |
| 969557 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 11:39 | 8/1/17 14:45 | 0.98 | 1 |
| 969561 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/1/17 11:47 | 8/3/17 16:30 | 38.72 | 1 |
| 969563 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/1/17 11:50 | 8/1/17 18:52 | 3.7 | 1 |
| 969565 | In-App | P5 - Low | Reporting User | Uploads | Tier 1 | Training Needed / User Error | 8/1/17 11:51 | 8/6/17 15:21 | 8.78 | 1 |
| 969568 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/1/17 11:53 | 8/1/17 13:26 | 1.08 | 1 |
| 969569 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/1/17 11:54 | 8/3/17 7:04 | 6.23 | 1 |
| 969576 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 12:11 | 8/1/17 21:58 | 2.08 | 1 |
| 969592 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Documentation Missing / Incorrect | 8/1/17 12:32 | 8/3/17 6:58 | 94.17 | 1 |
| 969592 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Documentation Missing / Incorrect | 8/1/17 12:32 | 8/3/17 6:58 | 94.17 | 1 |
| 969594 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/1/17 12:33 | 8/2/17 17:08 | 8.57 | 1 |
| 969594 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/1/17 12:33 | 8/2/17 17:08 | 8.57 | 1 |
| 969595 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 8/1/17 12:34 | 8/1/17 19:48 | 4.75 | 1 |
| 969598 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/1/17 12:37 | 8/1/17 19:51 | 1.35 | 1 |
| 969604 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 12:51 | 8/1/17 14:57 | 1.87 | 1 |
| 969605 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/1/17 12:56 | 8/1/17 15:01 | 89.93 | 1 |
| 969609 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Configuration Change Request | 8/1/17 13:02 | 8/11/17 13:45 | 44.27 | 1 |
| 969610 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/1/17 13:05 | 8/1/17 15:35 | 6.45 | 1 |
| 969613 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/1/17 13:09 | 8/2/17 22:33 | 48.67 | 1 |
| 969613 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/1/17 13:09 | 8/2/17 22:33 | 48.67 | 1 |
| 969614 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/1/17 13:09 | 8/1/17 20:59 | 6.05 | 1 |
| 969614 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/1/17 13:09 | 8/1/17 20:59 | 6.05 | 1 |
| 969617 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 13:13 | 8/1/17 15:06 | 1.6 | 1 |
| 969619 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Error Message Missing / Unclear | 8/1/17 13:17 | 8/7/17 1:44 | 79.23 | 1 |
| 969624 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/1/17 13:24 | 8/1/17 21:59 | 1.17 | 1 |
| 969625 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 13:27 | 8/1/17 16:30 | 5.42 | 1 |
| 969630 | Login Page | P5 - Low | Reporting User | New User Request | Tier 2 | Training Needed / User Error | 8/1/17 13:34 | 8/7/17 9:18 | 19.42 | 1 |
| 969633 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Customer Data Missing / Incorrect | 8/1/17 13:37 | 8/2/17 8:48 | 32.18 | 1 |
| 969633 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Customer Data Missing / Incorrect | 8/1/17 13:37 | 8/2/17 8:48 | 32.18 | 1 |
| 969636 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Configuration Change Request | 8/1/17 13:41 | 8/1/17 16:34 | 26.05 | 1 |
| 969647 | Login Page | P5 - Low | Reporting User | New User Request | Tier 2 | Configuration Change Request | 8/1/17 14:18 | 8/8/17 15:08 | 8.15 | 1 |
| 969649 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/1/17 14:20 | 8/2/17 8:53 | 88.38 | 1 |
| 969650 | In-App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 14:22 | 8/1/17 15:38 | 2.15 | 1 |
| 969652 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 14:26 | 8/1/17 15:40 | 0.72 | 1 |
| 969657 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/1/17 14:34 | 8/1/17 22:03 | 3.33 | 1 |
| 969660 | help.medallia.com | P3 - High | Medallia Admin | No Response from User | Tier 2 | Other/No Response | 8/1/17 14:39 | 8/22/17 11:27 | 72.02 | 1 |
| 969662 | help.medallia.com | P4 - Medium | Other | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/1/17 14:41 | 8/2/17 11:54 | 20.45 | 1 |
| 969663 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/1/17 14:46 | 8/1/17 16:53 | 3.33 | 1 |
| 969669 | help.medallia.com | P3 - High | Medallia Admin | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/1/17 14:56 | 8/18/17 14:05 | 7.42 | 1 |
| 969675 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/1/17 15:09 | 8/6/17 15:30 | 1.47 | 1 |
| 969677 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Training Needed / User Error | 8/1/17 15:11 | 8/7/17 8:20 | 17.5 | 1 |
| 969680 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 15:28 | 8/1/17 16:42 | 2.88 | 1 |
| 969681 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/1/17 15:30 | 8/1/17 16:10 | 3.83 | 1 |
| 969690 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/1/17 15:43 | 8/1/17 18:48 | 35.78 | 1 |
| 969691 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/1/17 15:57 | 8/2/17 16:29 | 30.37 | 1 |
| 969692 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/1/17 16:00 | 8/3/17 16:28 | 4.22 | 1 |
| 969705 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/1/17 16:34 | 8/8/17 10:56 | 121.2 | 1 |
| 969707 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/1/17 16:47 | 8/1/17 19:48 | 5.47 | 1 |
| 969711 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/1/17 16:54 | 8/1/17 17:51 | 6.63 | 1 |
| 969712 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/1/17 16:56 | 8/2/17 1:00 | 5.93 | 1 |
| 969724 | surveysupport.medallia.com | P5 - Low | Survey Taker | Opt-Out | Tier 2 | Training Needed / User Error | 8/1/17 17:29 | 8/1/17 19:30 | 19.18 | 1 |
| 969730 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/1/17 17:42 | 8/1/17 18:29 | 2.5 | 1 |
| 969743 | surveysupport.medallia.com | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/1/17 18:21 | 8/1/17 20:11 | 2.23 | 1 |
| 969744 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/1/17 18:22 | 8/1/17 18:34 | 2.52 | 1 |
| 969778 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/1/17 20:38 | 8/1/17 22:45 | 4.88 | 1 |
| 969780 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/1/17 20:52 | 8/13/17 15:17 | 2.72 | 1 |
| 969782 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 8/1/17 21:05 | 8/1/17 21:36 | 5.78 | 1 |
| 969789 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/1/17 21:52 | 8/1/17 22:06 | 1.03 | 1 |
| 969790 | Email | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/1/17 22:04 | 8/1/17 22:23 | 6.28 | 1 |
| 969793 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/1/17 22:14 | 8/1/17 23:52 | 2.55 | 1 |
| 969796 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/1/17 22:27 | 8/6/17 15:27 | 10 | 1 |
| 969796 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/1/17 22:27 | 8/6/17 15:27 | 10 | 1 |
| 969796 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/1/17 22:27 | 8/6/17 15:27 | 10 | 1 |
| 969796 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/1/17 22:27 | 8/6/17 15:27 | 10 | 1 |
| 969806 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/1/17 23:16 | 8/2/17 0:15 | 4.27 | 1 |
| 969811 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/1/17 23:40 | 8/6/17 23:56 | 7.85 | 1 |
| 969814 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/1/17 23:59 | 8/2/17 0:20 | 7.7 | 1 |
| 969815 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 8/2/17 0:17 | 8/3/17 6:48 | 1.37 | 1 |
| 969817 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/2/17 0:24 | 8/2/17 0:52 | 7.03 | 1 |
| 969823 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Product Bug | 8/2/17 0:40 | 8/7/17 19:21 | 14.27 | 1 |
| 969823 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Product Bug | 8/2/17 0:40 | 8/7/17 19:21 | 14.27 | 1 |
| 969823 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Product Bug | 8/2/17 0:40 | 8/7/17 19:21 | 14.27 | 1 |
| 969826 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/2/17 0:47 | 8/2/17 2:05 | 1.43 | 1 |
| 969830 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/2/17 0:55 | 8/2/17 1:55 | 0.7 | 1 |
| 969831 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/2/17 0:55 | 8/2/17 2:40 | 12.53 | 1 |
| 969833 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 1:01 | 8/2/17 1:10 | 2.72 | 1 |
| 969834 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 1:01 | 8/2/17 1:56 | 1.12 | 1 |
| 969836 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/2/17 1:05 | 8/2/17 2:00 | 3.35 | 1 |
| 969837 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 1:08 | 8/2/17 2:02 | 2.08 | 1 |
| 969840 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 1:14 | 8/2/17 1:45 | 1.03 | 1 |
| 969843 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 1:16 | 8/2/17 3:42 | 2.6 | 1 |
| 969844 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 1:16 | 8/2/17 2:04 | 1 | 1 |
| 969855 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 2:02 | 8/2/17 2:06 | 0.8 | 1 |
| 969859 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/2/17 2:08 | 8/10/17 7:10 | 27.95 | 1 |
| 969863 | Mobile App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/2/17 2:11 | 8/7/17 22:06 | 83.45 | 1 |
| 969864 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 1 | Configuration Change Request | 8/2/17 2:12 | 8/2/17 14:59 | 56.63 | 1 |
| 969867 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/2/17 2:21 | 8/2/17 3:03 | 11.27 | 1 |
| 969867 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/2/17 2:21 | 8/2/17 3:03 | 11.27 | 1 |
| 969868 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/2/17 2:23 | 8/2/17 3:57 | 5.35 | 1 |
| 969868 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/2/17 2:23 | 8/2/17 3:57 | 5.35 | 1 |
| 969877 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/2/17 2:49 | 8/2/17 3:14 | 0.75 | 1 |
| 969883 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/2/17 3:06 | 8/2/17 3:52 | 5.7 | 1 |
| 969884 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Customer Data Missing / Incorrect | 8/2/17 3:10 | | 139.52 | 1 |
| 969891 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/2/17 3:39 | 8/2/17 21:40 | 25.35 | 1 |
| 969893 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/2/17 3:42 | 8/2/17 3:56 | 2.63 | 1 |
| 969899 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/2/17 3:57 | 8/2/17 4:00 | 2 | 1 |
| 969901 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 4:03 | 8/3/17 0:12 | 7.43 | 1 |
| 969909 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/2/17 4:27 | 8/5/17 21:17 | 5.25 | 1 |
| 969909 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/2/17 4:27 | 8/5/17 21:17 | 5.25 | 1 |
| 969910 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/2/17 4:28 | 8/2/17 6:11 | 1.7 | 1 |
| 969910 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/2/17 4:28 | 8/2/17 6:11 | 1.7 | 1 |
| 969911 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/2/17 4:31 | 8/2/17 5:48 | 0 | 1 |
| 969912 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 4:33 | 8/2/17 6:04 | 1.22 | 1 |
| 969916 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/2/17 4:37 | 8/3/17 4:41 | 2.18 | 1 |
| 969920 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 4:44 | 8/2/17 6:11 | 4.07 | 1 |
| 969923 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/2/17 4:50 | 8/4/17 5:13 | 16.97 | 1 |
| 969926 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/2/17 4:56 | 8/2/17 8:36 | 0 | 1 |
| 969932 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/2/17 5:10 | 8/2/17 5:44 | 0 | 1 |
| 969935 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/2/17 5:19 | 8/2/17 5:51 | 0 | 1 |
| 969937 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/2/17 5:20 | 8/2/17 16:41 | 1.9 | 1 |
| 969951 | In-App | P4 - Medium | Partner Admin | User/Org. Administration | Tier 2 | Other/No Response | 8/2/17 5:44 | 8/2/17 6:15 | 4.43 | 1 |
| 969955 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Training Needed / User Error | 8/2/17 5:52 | 8/2/17 7:37 | 3.4 | 1 |
| 969957 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 5:53 | 8/2/17 6:25 | 4.55 | 1 |
| 969958 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/2/17 6:00 | 8/2/17 7:34 | 4.3 | 1 |
| 969960 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/2/17 6:02 | 8/2/17 7:51 | 1.22 | 1 |
| 969968 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/2/17 6:05 | 8/2/17 9:14 | 3.53 | 1 |
| 969968 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/2/17 6:05 | 8/2/17 9:14 | 3.53 | 1 |
| 969996 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/2/17 6:10 | 8/2/17 7:55 | 3.8 | 1 |
| 969998 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/2/17 6:10 | 8/2/17 7:59 | 3.37 | 1 |
| 970001 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/2/17 6:14 | 8/2/17 8:21 | 2.4 | 1 |
| 970003 | Email | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/2/17 6:15 | 8/3/17 9:04 | 7.82 | 1 |
| 970007 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/2/17 6:25 | 8/2/17 8:26 | 0.77 | 1 |
| 970009 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/2/17 6:32 | 8/2/17 8:28 | 2.1 | 1 |
| 970010 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/2/17 6:33 | 8/5/17 5:59 | 3.92 | 1 |
| 970014 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 6:58 | 8/3/17 0:38 | 22.47 | 1 |
| 970015 | Email | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/2/17 7:00 | 8/2/17 8:42 | 19.05 | 1 |
| 970015 | Email | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/2/17 7:00 | 8/2/17 8:42 | 19.05 | 1 |
| 970016 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/2/17 7:01 | 8/3/17 9:05 | 6.52 | 1 |
| 970020 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/2/17 7:07 | 8/2/17 8:35 | 1.93 | 1 |
| 970024 | Email | P5 - Low | Survey Taker | Opt-Out | Tier 1 | Other/No Response | 8/2/17 7:15 | 8/2/17 9:18 | 4.38 | 1 |
| 970025 | In-App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/2/17 7:20 | 8/3/17 0:25 | 5.27 | 1 |
| 970027 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/2/17 7:21 | 8/2/17 8:37 | 2.18 | 1 |
| 970037 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/2/17 7:38 | 8/3/17 1:55 | 9.42 | 1 |
| 970047 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/2/17 7:48 | 8/2/17 8:41 | 3.5 | 1 |
| 970051 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/2/17 7:51 | 8/2/17 8:45 | 3.12 | 1 |
| 970052 | In-App | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/2/17 7:52 | 8/2/17 12:41 | 119.58 | 1 |
| 970053 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/2/17 7:56 | 8/11/17 8:42 | 69.37 | 1 |
| 970063 | Email | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/2/17 8:15 | 8/2/17 13:15 | 26.28 | 1 |
| 970069 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/2/17 8:22 | 8/2/17 13:28 | 18.02 | 1 |
| 970080 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/2/17 8:34 | 8/2/17 9:42 | 0 | 1 |
| 970080 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/2/17 8:34 | 8/2/17 9:42 | 0 | 1 |
| 970082 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/2/17 8:37 | 8/2/17 8:57 | 1.85 | 1 |
| 970084 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/2/17 8:41 | 8/2/17 13:13 | 18.53 | 1 |
| 970085 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/2/17 8:42 | 8/2/17 9:00 | 2.15 | 1 |
| 970090 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Other/No Response | 8/2/17 8:48 | 8/3/17 15:35 | 16.92 | 1 |
| 970090 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Other/No Response | 8/2/17 8:48 | 8/3/17 15:35 | 16.92 | 1 |
| 970100 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Defect | 8/2/17 9:16 | 8/3/17 13:59 | 55.17 | 1 |
| 970101 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/2/17 9:17 | 8/3/17 15:40 | 17.98 | 1 |
| 970105 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 2 | Configuration Change Request | 8/2/17 9:26 | 8/3/17 9:15 | 3.3 | 1 |
| 970129 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Configuration Change Request | 8/2/17 9:58 | 8/4/17 9:03 | 31.65 | 1 |
| 970134 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/2/17 10:06 | 8/6/17 16:19 | 4.43 | 1 |
| 970138 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/2/17 10:17 | 8/2/17 15:21 | 4.97 | 1 |
| 970147 | Mobile App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Configuration Change Request | 8/2/17 10:27 | 8/2/17 15:27 | 1.92 | 1 |
| 970149 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Other/No Response | 8/2/17 10:29 | 8/8/17 16:07 | 14.8 | 1 |
| 970152 | Email | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Other/No Response | 8/2/17 10:32 | 8/3/17 15:44 | 14.3 | 1 |
| 970157 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | Configuration Change Request | 8/2/17 10:44 | 8/3/17 9:22 | 2.78 | 1 |
| 970160 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 1 | Configuration Defect | 8/2/17 10:49 | 8/2/17 15:06 | 13.52 | 1 |
| 970169 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/2/17 10:57 | 8/3/17 15:52 | 9.9 | 1 |
| 970176 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/2/17 11:13 | 8/3/17 9:26 | 6.08 | 1 |
| 970181 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 8/2/17 11:25 | 8/3/17 15:54 | 2.6 | 1 |
| 970184 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 11:35 | 8/3/17 13:33 | 45.6 | 1 |
| 970185 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/2/17 11:40 | 8/15/17 15:10 | 62.87 | 1 |
| 970192 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/2/17 11:54 | 8/3/17 16:00 | 18.22 | 1 |
| 970196 | In-App | P4 - Medium | Corporate Contact | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/2/17 12:01 | 8/3/17 9:28 | 9.22 | 1 |
| 970203 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 1 | Configuration Change Request | 8/2/17 12:17 | | 50.6 | 1 |
| 970204 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/2/17 12:18 | 8/2/17 13:32 | 9.62 | 1 |
| 970232 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/2/17 13:18 | 8/3/17 15:54 | 5.68 | 1 |
| 970232 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/2/17 13:18 | 8/3/17 15:54 | 5.68 | 1 |
| 970232 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/2/17 13:18 | 8/3/17 15:54 | 5.68 | 1 |
| 970253 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/2/17 14:08 | 8/2/17 23:16 | 1.53 | 1 |
| 970274 | help.medallia.com | P3 - High | Medallia Admin | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/2/17 14:24 | 8/3/17 14:02 | 7.12 | 1 |
| 970289 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/2/17 14:47 | 8/9/17 17:27 | 187.33 | 1 |
| 970296 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/2/17 15:13 | 8/2/17 18:34 | 3.13 | 1 |
| 970297 | Email | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/2/17 15:14 | 8/2/17 18:43 | 5.77 | 1 |
| 970300 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/2/17 15:20 | 8/3/17 9:18 | 28.13 | 1 |
| 970305 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Product Bug | 8/2/17 15:48 | 8/7/17 21:56 | 39.1 | 1 |
| 970305 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Product Bug | 8/2/17 15:48 | 8/7/17 21:56 | 39.1 | 1 |
| 970319 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/2/17 16:13 | 8/4/17 0:04 | 3.57 | 1 |
| 970323 | Email | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/2/17 16:36 | 8/3/17 2:03 | 6.88 | 1 |
| 970388 | surveysupport.medallia.com | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/2/17 16:48 | 8/2/17 18:55 | 4.28 | 1 |
| 970501 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 17:28 | 8/2/17 18:22 | 2.05 | 1 |
| 970502 | Mobile App | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/2/17 17:34 | 8/3/17 0:33 | 10.52 | 1 |
| 970510 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Customer Data Missing / Incorrect | 8/2/17 17:57 | 8/2/17 22:01 | 4.42 | 1 |
| 970513 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/2/17 18:10 | 8/2/17 19:28 | 3.58 | 1 |
| 970535 | surveysupport.medallia.com | P5 - Low | Survey Taker | Wrong Records | Tier 2 | Customer Data Missing / Incorrect | 8/2/17 19:12 | 8/3/17 18:52 | 27.62 | 1 |
| 970536 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/2/17 19:12 | 8/2/17 20:28 | 6.2 | 1 |
| 970539 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/2/17 19:19 | 8/6/17 16:00 | 88 | 1 |
| 970541 | help.medallia.com | P4 - Medium | Medallia Admin | No Response from User | Tier 2 | Other/No Response | 8/2/17 19:27 | 8/16/17 18:23 | 92.37 | 1 |
| 970542 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/2/17 19:27 | 8/3/17 2:46 | 8.83 | 1 |
| 970558 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/2/17 19:44 | 8/2/17 21:20 | 22.48 | 1 |
| 970559 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/2/17 19:48 | 8/2/17 20:57 | 11.95 | 1 |
| 970571 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/2/17 21:11 | 8/2/17 21:27 | 6.12 | 1 |
| 970587 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/2/17 22:52 | 8/5/17 8:27 | 5.02 | 1 |
| 970590 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/2/17 23:04 | 8/2/17 23:39 | 5.78 | 1 |
| 970597 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/2/17 23:11 | 8/17/17 5:16 | 79.1 | 1 |
| 970599 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | 3rd Party / Vendor Issue | 8/2/17 23:24 | 8/3/17 7:56 | 94.2 | 1 |
| 970600 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/2/17 23:31 | 8/2/17 23:50 | 7.02 | 1 |
| 970603 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | Training Needed / User Error | 8/2/17 23:47 | 8/8/17 23:51 | 19.43 | 1 |
| 970611 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 0:49 | 8/3/17 2:16 | 1.22 | 1 |
| 970614 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 0:59 | 8/3/17 3:09 | 1.98 | 1 |
| 970616 | help.medallia.com | P4 - Medium | Partner Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/3/17 1:11 | 8/3/17 15:31 | 10.4 | 1 |
| 970617 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 1:11 | 8/3/17 2:21 | 2.23 | 1 |
| 970619 | In-App | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Other/No Response | 8/3/17 1:14 | 8/3/17 2:53 | 13.43 | 1 |
| 970619 | In-App | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Other/No Response | 8/3/17 1:14 | 8/3/17 2:53 | 13.43 | 1 |
| 970625 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 1:46 | 8/3/17 2:32 | 11.2 | 1 |
| 970628 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 2:06 | 8/3/17 6:35 | 61.98 | 1 |
| 970634 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/3/17 2:32 | 8/3/17 2:49 | 0 | 1 |
| 970635 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/3/17 2:35 | 8/3/17 3:30 | 0 | 1 |
| 970636 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/3/17 2:36 | 8/14/17 4:46 | 0 | 1 |
| 970637 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/3/17 2:36 | 8/6/17 0:03 | 6.67 | 1 |
| 970637 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/3/17 2:36 | 8/6/17 0:03 | 6.67 | 1 |
| 970639 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/3/17 2:54 | 8/4/17 4:53 | 49.28 | 1 |
| 970639 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/3/17 2:54 | 8/4/17 4:53 | 49.28 | 1 |
| 970645 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 3:05 | 8/3/17 3:23 | 4.53 | 1 |
| 970646 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/3/17 3:12 | 8/3/17 3:35 | 0 | 1 |
| 970651 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Training Needed / User Error | 8/3/17 3:41 | 8/3/17 4:29 | 2.88 | 1 |
| 970653 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/3/17 3:45 | 8/3/17 3:58 | 0 | 1 |
| 970654 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 3:46 | 8/3/17 4:22 | 10.32 | 1 |
| 970655 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/3/17 3:56 | 8/3/17 5:36 | 4.58 | 1 |
| 970655 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/3/17 3:56 | 8/3/17 5:36 | 4.58 | 1 |
| 970659 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 4:06 | 8/3/17 5:32 | 4.22 | 1 |
| 970666 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | 3rd Party / Vendor Issue | 8/3/17 4:26 | 8/5/17 1:43 | 61.57 | 1 |
| 970668 | In-App | P3 - High | Corporate Contact | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/3/17 4:29 | 8/4/17 9:11 | 51.12 | 1 |
| 970671 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 4:33 | 8/3/17 4:45 | 2.38 | 1 |
| 970672 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/3/17 4:34 | 8/3/17 8:59 | 3.28 | 1 |
| 970676 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/3/17 4:38 | 8/3/17 4:46 | 0.9 | 1 |
| 970681 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/3/17 4:59 | 8/7/17 15:14 | 5.12 | 1 |
| 970685 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 5:03 | 8/3/17 6:47 | 4.55 | 1 |
| 970688 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 5:14 | 8/3/17 5:35 | 3.03 | 1 |
| 970694 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 5:32 | 8/3/17 5:36 | 0.67 | 1 |
| 970698 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 5:46 | 8/3/17 6:55 | 14.97 | 1 |
| 970719 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/3/17 5:51 | 8/3/17 18:56 | 3.93 | 1 |
| 970733 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/3/17 6:06 | 8/3/17 6:28 | 3.63 | 1 |
| 970737 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 6:09 | 8/3/17 7:29 | 1.55 | 1 |
| 970748 | Email | P5 - Low | Reporting User | Social | Tier 1 | Product Bug | 8/3/17 6:28 | 8/10/17 1:09 | 45.77 | 1 |
| 970748 | Email | P5 - Low | Reporting User | Social | Tier 1 | Product Bug | 8/3/17 6:28 | 8/10/17 1:09 | 45.77 | 1 |
| 970748 | Email | P5 - Low | Reporting User | Social | Tier 1 | Product Bug | 8/3/17 6:28 | 8/10/17 1:09 | 45.77 | 1 |
| 970754 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 6:42 | 8/3/17 6:46 | 0.77 | 1 |
| 970757 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 6:52 | 8/3/17 9:02 | 2.58 | 1 |
| 970760 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 6:57 | 8/3/17 7:00 | 1.08 | 1 |
| 970761 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 6:58 | 8/3/17 7:42 | 4.55 | 1 |
| 970771 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 7:13 | 8/3/17 8:03 | 5.2 | 1 |
| 970779 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 7:23 | 8/3/17 10:51 | 3.67 | 1 |
| 970781 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 7:34 | 8/3/17 8:22 | 1.53 | 1 |
| 970782 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 7:35 | 8/3/17 10:53 | 0.87 | 1 |
| 970786 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/3/17 7:47 | 8/3/17 13:24 | 24.7 | 1 |
| 970791 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/3/17 7:52 | 8/3/17 16:03 | 8.33 | 1 |
| 970792 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/3/17 7:52 | 8/3/17 8:46 | 5.27 | 1 |
| 970793 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 7:53 | 8/3/17 10:59 | 0.92 | 1 |
| 970794 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/3/17 7:55 | 8/3/17 14:18 | 7.07 | 1 |
| 970796 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 7:56 | 8/3/17 11:00 | 0.85 | 1 |
| 970798 | help.medallia.com | P3 - High | Partner Admin | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/3/17 8:02 | 8/8/17 15:19 | 21.27 | 1 |
| 970800 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/3/17 8:07 | 8/3/17 8:41 | 5.78 | 1 |
| 970803 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/3/17 8:09 | 8/3/17 9:03 | 4.08 | 1 |
| 970808 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 8:16 | 8/3/17 11:03 | 0.93 | 1 |
| 970811 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/3/17 8:19 | 8/3/17 14:22 | 4.02 | 1 |
| 970812 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/3/17 8:20 | 8/3/17 16:09 | 12.57 | 1 |
| 970812 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/3/17 8:20 | 8/3/17 16:09 | 12.57 | 1 |
| 970816 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 8:25 | 8/3/17 11:07 | 0.73 | 1 |
| 970820 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 8:31 | 8/3/17 8:54 | 4.85 | 1 |
| 970824 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 8:41 | 8/3/17 9:15 | 1.32 | 1 |
| 970826 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 8/3/17 8:46 | 8/8/17 14:48 | 10.17 | 1 |
| 970831 | Email | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Other/No Response | 8/3/17 8:52 | 8/9/17 16:42 | 29.52 | 1 |
| 970832 | help.medallia.com | P5 - Low | Medallia Admin | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/3/17 8:54 | 8/7/17 13:15 | 17.62 | 1 |
| 970833 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/3/17 8:54 | 8/3/17 9:24 | 5.03 | 1 |
| 970841 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/3/17 9:12 | 8/3/17 15:18 | 4.5 | 1 |
| 970842 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 9:13 | 8/3/17 11:29 | 2.2 | 1 |
| 970850 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Configuration Change Request | 8/3/17 9:31 | 8/15/17 15:25 | 8.72 | 1 |
| 970857 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Configuration Change Request | 8/3/17 9:39 | 8/7/17 8:32 | 4.3 | 1 |
| 970882 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 10:16 | 8/3/17 13:41 | 1.75 | 1 |
| 970889 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 1 | Training Needed / User Error | 8/3/17 10:27 | 8/3/17 16:34 | 13.47 | 1 |
| 970892 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Product Bug | 8/3/17 10:37 | 8/4/17 6:11 | 175.1 | 1 |
| 970897 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | | 8/3/17 10:46 | 8/3/17 13:45 | 0.88 | 1 |
| 970898 | Phone | P5 - Low | Reporting User | Application Question | Tier 1 | Configuration Defect | 8/3/17 10:46 | 8/17/17 15:02 | 119.42 | 1 |
| 970919 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 1 | Configuration Change Request | 8/3/17 11:16 | 8/3/17 16:00 | 6.28 | 1 |
| 970921 | help.medallia.com | P3 - High | Medallia Admin | Application Question | Tier 2 | Configuration Change Request | 8/3/17 11:19 | 8/3/17 16:17 | 19.45 | 1 |
| 970924 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/3/17 11:22 | 8/4/17 8:29 | 2.38 | 1 |
| 970925 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Product Bug | 8/3/17 11:22 | | 16.13 | 1 |
| 970931 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/3/17 11:29 | 8/9/17 11:31 | 75.43 | 1 |
| 970933 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/3/17 11:29 | 8/7/17 7:51 | 47.57 | 1 |
| 970934 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Error Message Missing / Unclear | 8/3/17 11:29 | 8/7/17 3:43 | 3.45 | 1 |
| 970945 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/3/17 11:39 | 8/5/17 16:49 | 10.6 | 1 |
| 970947 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/3/17 11:43 | 8/9/17 11:25 | 94.52 | 1 |
| 970948 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Other/No Response | 8/3/17 11:43 | 8/10/17 10:48 | 58.63 | 1 |
| 970950 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 11:44 | 8/3/17 14:56 | 2.77 | 1 |
| 970952 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/3/17 11:46 | 8/3/17 16:26 | 7.85 | 1 |
| 970957 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/3/17 11:57 | 8/3/17 15:24 | 1.6 | 1 |
| 970966 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/3/17 12:24 | 8/9/17 14:43 | 11.37 | 1 |
| 970976 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 12:39 | 8/3/17 15:35 | 14.22 | 1 |
| 970982 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Customer Data Missing / Incorrect | 8/3/17 12:55 | 8/3/17 15:05 | 4.2 | 1 |
| 970987 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/3/17 13:04 | 8/6/17 17:25 | 3.9 | 1 |
| 971009 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Training Needed / User Error | 8/3/17 13:42 | 8/7/17 23:20 | 39.53 | 1 |
| 971012 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/3/17 13:51 | 8/4/17 9:49 | 8 | 1 |
| 971013 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/3/17 13:52 | 8/3/17 16:40 | 3.23 | 1 |
| 971014 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/3/17 13:53 | 8/3/17 16:13 | 1.95 | 1 |
| 971015 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/3/17 13:53 | 8/3/17 19:45 | 14.03 | 1 |
| 971018 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/3/17 13:59 | 8/3/17 16:39 | 1.88 | 1 |
| 971029 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/3/17 14:18 | 8/4/17 10:03 | 11.38 | 1 |
| 971035 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 14:25 | 8/3/17 16:02 | 0.78 | 1 |
| 971037 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/3/17 14:28 | 8/6/17 15:28 | 3.75 | 1 |
| 971052 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Infrastructure Issue | 8/3/17 14:56 | 8/14/17 11:47 | 27.63 | 1 |
| 971057 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 15:17 | 8/3/17 16:17 | 0.73 | 1 |
| 971059 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/3/17 15:19 | 8/3/17 21:23 | 65.65 | 1 |
| 971062 | Phone | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/3/17 15:22 | 8/3/17 15:32 | 9.73 | 1 |
| 971077 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Product Bug | 8/3/17 15:46 | 8/4/17 6:06 | 38.15 | 1 |
| 971081 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/3/17 16:01 | 8/3/17 17:46 | 6.4 | 1 |
| 971091 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/3/17 16:17 | 8/3/17 16:34 | 1.57 | 1 |
| 971098 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/3/17 16:35 | 8/7/17 1:49 | 2.47 | 1 |
| 971100 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Product Bug | 8/3/17 16:36 | 8/4/17 6:35 | 9.08 | 1 |
| 971110 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/3/17 17:08 | 8/3/17 17:45 | 7.18 | 1 |
| 971120 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/3/17 17:45 | 8/3/17 19:28 | 4.6 | 1 |
| 971121 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/3/17 17:48 | 8/7/17 16:11 | 10.35 | 1 |
| 971121 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/3/17 17:48 | 8/7/17 16:11 | 10.35 | 1 |
| 971122 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/3/17 17:50 | 8/3/17 18:14 | 5.35 | 1 |
| 971125 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/3/17 17:57 | 8/3/17 18:36 | 13.45 | 1 |
| 971143 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/3/17 18:47 | 8/6/17 23:31 | 2.62 | 1 |
| 971154 | Mobile App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/3/17 19:47 | 8/3/17 20:02 | 4.17 | 1 |
| 971156 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Error Message Missing / Unclear | 8/3/17 19:51 | 8/3/17 22:07 | 15.68 | 1 |
| 971158 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/3/17 19:55 | 8/6/17 3:54 | 4.18 | 1 |
| 971158 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/3/17 19:55 | 8/6/17 3:54 | 4.18 | 1 |
| 971158 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/3/17 19:55 | 8/6/17 3:54 | 4.18 | 1 |
| 971172 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/3/17 22:01 | 8/3/17 22:10 | 1.42 | 1 |
| 971175 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 2 | Training Needed / User Error | 8/3/17 22:08 | 8/3/17 22:51 | 15.35 | 1 |
| 971176 | Login Page | P5 - Low | Reporting User | New User Request | Tier 2 | Training Needed / User Error | 8/3/17 22:09 | 8/3/17 22:20 | 8.85 | 1 |
| 971177 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/3/17 22:12 | 8/7/17 9:21 | 28.8 | 1 |
| 971177 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/3/17 22:12 | 8/7/17 9:21 | 28.8 | 1 |
| 971178 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/3/17 22:13 | 8/3/17 22:52 | 4.32 | 1 |
| 971185 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/3/17 23:05 | 8/3/17 23:18 | 3.02 | 1 |
| 971186 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/3/17 23:09 | 8/7/17 22:47 | 17.33 | 1 |
| 971189 | surveysupport.medallia.com | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/3/17 23:41 | 8/3/17 23:56 | 1.03 | 1 |
| 971191 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Product Bug | 8/4/17 0:00 | 8/22/17 1:01 | 70.2 | 1 |
| 971197 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/4/17 0:33 | 8/4/17 1:31 | 1.4 | 1 |
| 971198 | Login Page | P5 - Low | Application Message | Social | Tier 1 | Other/No Response | 8/4/17 0:37 | 8/9/17 8:05 | 16.05 | 1 |
| 971198 | Login Page | P5 - Low | Application Message | Social | Tier 1 | Other/No Response | 8/4/17 0:37 | 8/9/17 8:05 | 16.05 | 1 |
| 971198 | Login Page | P5 - Low | Application Message | Social | Tier 1 | Other/No Response | 8/4/17 0:37 | 8/9/17 8:05 | 16.05 | 1 |
| 971201 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/4/17 0:41 | 8/4/17 1:33 | 1.92 | 1 |
| 971205 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 0:57 | 8/4/17 1:35 | 1.3 | 1 |
| 971214 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Product Bug | 8/4/17 1:41 | 8/8/17 2:12 | 14.6 | 1 |
| 971214 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Product Bug | 8/4/17 1:41 | 8/8/17 2:12 | 14.6 | 1 |
| 971214 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Product Bug | 8/4/17 1:41 | 8/8/17 2:12 | 14.6 | 1 |
| 971218 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/4/17 1:50 | 8/4/17 1:56 | 0 | 1 |
| 971223 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/4/17 2:12 | 8/5/17 4:47 | 2.4 | 1 |
| 971225 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 8/4/17 2:18 | 8/9/17 3:06 | 9.25 | 1 |
| 971228 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/4/17 2:36 | 8/9/17 1:57 | 11.62 | 1 |
| 971233 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/4/17 2:50 | 8/4/17 4:50 | 6.88 | 1 |
| 971235 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/4/17 2:54 | 8/7/17 21:59 | 4.77 | 1 |
| 971251 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/4/17 3:17 | 8/4/17 3:58 | 1.08 | 1 |
| 971254 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 3:23 | 8/4/17 4:00 | 1.1 | 1 |
| 971256 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/4/17 3:29 | 8/5/17 9:18 | 4.63 | 1 |
| 971256 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/4/17 3:29 | 8/5/17 9:18 | 4.63 | 1 |
| 971259 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 2 | Configuration Defect | 8/4/17 3:32 | 8/10/17 13:39 | 56.97 | 1 |
| 971259 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 2 | Configuration Defect | 8/4/17 3:32 | 8/10/17 13:39 | 56.97 | 1 |
| 971260 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 3:36 | 8/7/17 0:08 | 22.8 | 1 |
| 971260 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 3:36 | 8/7/17 0:08 | 22.8 | 1 |
| 971262 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/4/17 3:40 | 8/4/17 5:19 | 2.4 | 1 |
| 971266 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Infrastructure Issue | 8/4/17 3:56 | 8/8/17 6:30 | 332.35 | 1 |
| 971270 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 4:25 | 8/4/17 5:44 | 10.43 | 1 |
| 971271 | In-App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 4:29 | 8/4/17 5:49 | 3.53 | 1 |
| 971272 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/4/17 4:34 | 8/4/17 4:56 | 0.97 | 1 |
| 971273 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 4:37 | 8/4/17 6:20 | 5.23 | 1 |
| 971275 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Defect | 8/4/17 4:54 | 8/5/17 2:42 | 27.92 | 1 |
| 971275 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Defect | 8/4/17 4:54 | 8/5/17 2:42 | 27.92 | 1 |
| 971275 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Defect | 8/4/17 4:54 | 8/5/17 2:42 | 27.92 | 1 |
| 971282 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/4/17 5:06 | 8/4/17 5:08 | 1.42 | 1 |
| 971285 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/4/17 5:18 | 8/4/17 5:26 | 1.53 | 1 |
| 971287 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Product Bug | 8/4/17 5:25 | 8/4/17 6:14 | 4.4 | 1 |
| 971317 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Configuration Defect | 8/4/17 5:28 | 8/9/17 2:02 | 17.45 | 1 |
| 971317 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Configuration Defect | 8/4/17 5:28 | 8/9/17 2:02 | 17.45 | 1 |
| 971317 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Configuration Defect | 8/4/17 5:28 | 8/9/17 2:02 | 17.45 | 1 |
| 971317 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Configuration Defect | 8/4/17 5:28 | 8/9/17 2:02 | 17.45 | 1 |
| 971320 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/4/17 5:31 | 8/11/17 2:24 | 56.03 | 1 |
| 971323 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/4/17 5:39 | 8/11/17 8:42 | 58.93 | 1 |
| 971344 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Training Needed / User Error | 8/4/17 6:51 | 8/5/17 0:31 | 13.18 | 1 |
| 971344 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Training Needed / User Error | 8/4/17 6:51 | 8/5/17 0:31 | 13.18 | 1 |
| 971346 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 6:53 | 8/4/17 7:04 | 0.97 | 1 |
| 971347 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/4/17 6:54 | 8/4/17 7:05 | 1.05 | 1 |
| 971350 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/4/17 6:55 | 8/4/17 7:09 | 4.22 | 1 |
| 971350 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/4/17 6:55 | 8/4/17 7:09 | 4.22 | 1 |
| 971352 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/4/17 6:56 | 8/6/17 21:58 | 1.72 | 1 |
| 971353 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 7:03 | 8/4/17 7:08 | 1.12 | 1 |
| 971356 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 7:12 | 8/4/17 7:13 | 0.85 | 1 |
| 971372 | surveysupport.medallia.com | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 8/4/17 7:39 | 8/4/17 8:10 | 7.15 | 1 |
| 971390 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/4/17 8:08 | 8/4/17 10:00 | 5.4 | 1 |
| 971393 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/4/17 8:11 | 8/8/17 8:36 | 34.73 | 1 |
| 971393 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/4/17 8:11 | 8/8/17 8:36 | 34.73 | 1 |
| 971402 | Email | P5 - Low | Reporting User | Exports | Tier 1 | Product Bug | 8/4/17 8:30 | 8/8/17 14:42 | 81.53 | 1 |
| 971405 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/4/17 8:37 | 8/10/17 11:00 | 39.28 | 1 |
| 971405 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/4/17 8:37 | 8/10/17 11:00 | 39.28 | 1 |
| 971406 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 8:38 | 8/4/17 10:19 | 7.95 | 1 |
| 971426 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/4/17 9:08 | 8/7/17 13:23 | 1.28 | 1 |
| 971430 | Email | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/4/17 9:20 | 8/9/17 9:45 | 3.32 | 1 |
| 971433 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 9:27 | 8/4/17 9:42 | 4.8 | 1 |
| 971458 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 9:45 | 8/4/17 10:03 | 2.57 | 1 |
| 971531 | surveysupport.medallia.com | P5 - Low | Survey Taker | Can't Access Survey | Tier 1 | Training Needed / User Error | 8/4/17 10:01 | 8/4/17 10:18 | 4.03 | 1 |
| 971572 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/4/17 10:16 | 8/13/17 1:22 | 5.85 | 1 |
| 971628 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 10:30 | 8/4/17 10:36 | 2.47 | 1 |
| 971648 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/4/17 11:07 | 8/6/17 16:53 | 32.55 | 1 |
| 971652 | Email | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 11:10 | 8/4/17 15:38 | 2.45 | 1 |
| 971662 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Other/No Response | 8/4/17 11:27 | 8/7/17 2:57 | 7.6 | 1 |
| 971663 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/4/17 11:27 | 8/4/17 16:12 | 6.32 | 1 |
| 971667 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/4/17 11:35 | 8/16/17 15:44 | 171.98 | 1 |
| 971668 | Email | P5 - Low | Survey Taker | Can't Access Survey | Tier 1 | Training Needed / User Error | 8/4/17 11:35 | 8/4/17 13:56 | 8.92 | 1 |
| 971669 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 11:37 | 8/4/17 15:39 | 3.53 | 1 |
| 971679 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/4/17 11:49 | 8/4/17 15:42 | 4.03 | 1 |
| 971681 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/4/17 11:51 | 8/4/17 15:44 | 3.02 | 1 |
| 971683 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/4/17 11:57 | 8/4/17 15:45 | 1.12 | 1 |
| 971690 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Configuration Defect | 8/4/17 12:04 | 8/7/17 9:56 | 63.13 | 1 |
| 971698 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | Other/No Response | 8/4/17 12:27 | 8/7/17 9:04 | 25.95 | 1 |
| 971698 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | Other/No Response | 8/4/17 12:27 | 8/7/17 9:04 | 25.95 | 1 |
| 971703 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 2 | Configuration Change Request | 8/4/17 12:37 | 8/7/17 10:38 | 20.35 | 1 |
| 971703 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 2 | Configuration Change Request | 8/4/17 12:37 | 8/7/17 10:38 | 20.35 | 1 |
| 971703 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 2 | Configuration Change Request | 8/4/17 12:37 | 8/7/17 10:38 | 20.35 | 1 |
| 971704 | help.medallia.com | P4 - Medium | Medallia Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/4/17 12:37 | 8/6/17 18:29 | 5.18 | 1 |
| 971711 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/4/17 12:45 | 8/4/17 13:52 | 13.37 | 1 |
| 971715 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 8/4/17 12:51 | 8/4/17 16:42 | 3.77 | 1 |
| 971722 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/4/17 12:59 | 8/4/17 13:39 | 29.58 | 1 |
| 971733 | Email | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Product Bug | 8/4/17 13:15 | 8/7/17 3:28 | 21.15 | 1 |
| 971741 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 13:34 | 8/4/17 14:23 | 0 | 1 |
| 971745 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Training Needed / User Error | 8/4/17 13:41 | 8/6/17 18:35 | 6.08 | 1 |
| 971751 | help.medallia.com | P3 - High | Medallia Admin | Other (Questions, Comments) | Tier 2 | Training Needed / User Error | 8/4/17 13:48 | 8/6/17 18:24 | 9.85 | 1 |
| 971752 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/4/17 13:49 | 8/7/17 8:46 | 6.52 | 1 |
| 971753 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/4/17 13:51 | 8/17/17 18:44 | 11.4 | 1 |
| 971756 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/4/17 13:55 | 8/11/17 14:01 | 17.87 | 1 |
| 971759 | help.medallia.com | P4 - Medium | Medallia Admin | KnowledgeCenter Access | Tier 2 | Other/No Response | 8/4/17 13:57 | 8/8/17 8:20 | 25.13 | 1 |
| 971771 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Configuration Change Request | 8/4/17 14:38 | 8/4/17 16:38 | 5.05 | 1 |
| 971772 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/4/17 14:40 | 8/15/17 15:54 | 47.22 | 1 |
| 971777 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Defect | 8/4/17 14:45 | 8/4/17 15:31 | 2.7 | 1 |
| 971778 | In-App | P3 - High | Corporate Contact | Program Maintenance | Tier 2 | Other/No Response | 8/4/17 14:47 | 8/8/17 3:05 | 20.7 | 1 |
| 971780 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/4/17 14:56 | 8/4/17 15:53 | 0 | 1 |
| 971781 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 1 | Configuration Defect | 8/4/17 14:56 | 8/14/17 21:43 | 32.47 | 1 |
| 971782 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/4/17 14:57 | 8/5/17 6:30 | 2.33 | 1 |
| 971784 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 15:00 | 8/4/17 15:16 | 0.77 | 1 |
| 971787 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/4/17 15:09 | 8/6/17 20:36 | 2.98 | 1 |
| 971793 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/4/17 15:22 | 8/4/17 16:26 | 1.88 | 1 |
| 971795 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/4/17 15:27 | 8/4/17 16:32 | 3.22 | 1 |
| 971796 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/4/17 15:30 | 8/8/17 15:04 | 4.43 | 1 |
| 971813 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/4/17 16:52 | 8/5/17 8:32 | 5.75 | 1 |
| 971814 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/4/17 16:56 | 8/6/17 17:04 | 2 | 1 |
| 971819 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/4/17 17:08 | 8/6/17 20:33 | 3.08 | 1 |
| 971823 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/4/17 17:23 | 8/7/17 5:30 | 11.7 | 1 |
| 971824 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 2 | Training Needed / User Error | 8/4/17 17:24 | 8/7/17 16:13 | 14.13 | 1 |
| 971826 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/4/17 17:41 | 8/5/17 6:35 | 4.32 | 1 |
| 971830 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 18:09 | 8/5/17 23:58 | 8.47 | 1 |
| 971838 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/4/17 18:53 | 8/5/17 0:17 | 1.6 | 1 |
| 971853 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/4/17 20:19 | 8/5/17 0:56 | 5.07 | 1 |
| 971857 | surveysupport.medallia.com | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/4/17 20:31 | 8/5/17 0:27 | 4.98 | 1 |
| 971861 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/4/17 21:11 | 8/5/17 1:06 | 2.73 | 1 |
| 971865 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Customer Data Missing / Incorrect | 8/4/17 21:53 | 8/15/17 21:14 | 47.82 | 1 |
| 971865 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Customer Data Missing / Incorrect | 8/4/17 21:53 | 8/15/17 21:14 | 47.82 | 1 |
| 971865 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Customer Data Missing / Incorrect | 8/4/17 21:53 | 8/15/17 21:14 | 47.82 | 1 |
| 971880 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 0:00 | 8/5/17 6:37 | 2.08 | 1 |
| 971884 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/5/17 0:49 | 8/5/17 1:34 | 4.55 | 1 |
| 971891 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 1:22 | 8/5/17 6:42 | 1.88 | 1 |
| 971892 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 1:31 | 8/5/17 6:44 | 2.05 | 1 |
| 971893 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/5/17 1:49 | 8/6/17 16:20 | 6.03 | 1 |
| 971893 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/5/17 1:49 | 8/6/17 16:20 | 6.03 | 1 |
| 971898 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 2:20 | 8/5/17 6:47 | 2.8 | 1 |
| 971899 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/5/17 2:21 | 8/5/17 6:50 | 2.63 | 1 |
| 971902 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 2 | Training Needed / User Error | 8/5/17 2:51 | 8/6/17 17:12 | 4.28 | 1 |
| 971910 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/5/17 3:38 | 8/5/17 3:49 | 3.53 | 1 |
| 971928 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 5:20 | 8/5/17 6:54 | 2 | 1 |
| 971929 | surveysupport.medallia.com | P5 - Low | Survey Taker | Change Survey Language | Tier 2 | Training Needed / User Error | 8/5/17 5:31 | 8/7/17 17:53 | 25.6 | 1 |
| 971933 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/5/17 6:03 | 8/5/17 6:58 | 2.33 | 1 |
| 971934 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/5/17 6:03 | 8/6/17 17:09 | 3.03 | 1 |
| 971935 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/5/17 6:03 | 8/11/17 6:24 | 4.77 | 1 |
| 971935 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/5/17 6:03 | 8/11/17 6:24 | 4.77 | 1 |
| 971936 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/5/17 6:15 | 8/6/17 20:31 | 2.17 | 1 |
| 971938 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 6:30 | 8/5/17 8:00 | 2.58 | 1 |
| 971939 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/5/17 6:30 | 8/6/17 7:05 | 7.82 | 1 |
| 971941 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Other/No Response | 8/5/17 6:36 | 8/7/17 2:53 | 27.93 | 1 |
| 971944 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/5/17 7:08 | 8/6/17 22:06 | 9.3 | 1 |
| 971945 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/5/17 7:10 | 8/6/17 21:02 | 9.95 | 1 |
| 971948 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/5/17 7:23 | 8/23/17 5:19 | 18.42 | 1 |
| 971950 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/5/17 7:28 | 8/8/17 7:00 | 4.7 | 1 |
| 971959 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/5/17 8:01 | 8/6/17 7:07 | 1.58 | 1 |
| 971961 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Other/No Response | 8/5/17 8:16 | 8/7/17 3:52 | 26 | 1 |
| 971964 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/5/17 8:26 | 8/5/17 8:46 | 5.9 | 1 |
| 971967 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/5/17 8:31 | 8/5/17 10:59 | 2.4 | 1 |
| 971973 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 8:58 | 8/5/17 10:13 | 2.78 | 1 |
| 971984 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 9:36 | 8/5/17 10:21 | 3.25 | 1 |
| 971988 | surveysupport.medallia.com | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/5/17 9:58 | 8/5/17 10:29 | 7.68 | 1 |
| 971993 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/5/17 10:12 | 8/6/17 22:22 | 4.25 | 1 |
| 971997 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/5/17 10:52 | 8/6/17 17:08 | 2.93 | 1 |
| 972000 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 11:05 | 8/5/17 13:45 | 2.83 | 1 |
| 972002 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 11:16 | 8/5/17 13:49 | 3.98 | 1 |
| 972005 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/5/17 11:32 | 8/6/17 23:00 | 3.65 | 1 |
| 972007 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 11:56 | 8/5/17 13:50 | 1.17 | 1 |
| 972008 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 11:57 | 8/5/17 13:53 | 2.12 | 1 |
| 972009 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/5/17 11:57 | 8/5/17 13:56 | 2.4 | 1 |
| 972010 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 11:58 | 8/5/17 13:58 | 2.13 | 1 |
| 972015 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/5/17 12:28 | 8/8/17 7:04 | 15.7 | 1 |
| 972025 | Email | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/5/17 13:04 | 8/5/17 14:10 | 3.08 | 1 |
| 972030 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/5/17 13:12 | 8/6/17 17:25 | 2.27 | 1 |
| 972034 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/5/17 13:20 | 8/7/17 1:34 | 4.03 | 1 |
| 972035 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/5/17 13:37 | 8/5/17 16:19 | 0.87 | 1 |
| 972036 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 1 | Configuration Change Request | 8/5/17 13:43 | 8/5/17 22:55 | 11.52 | 1 |
| 972038 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/5/17 13:49 | 8/6/17 22:12 | 4.97 | 1 |
| 972040 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 14:02 | 8/5/17 16:23 | 4.1 | 1 |
| 972042 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/5/17 14:09 | 8/6/17 5:26 | 3.43 | 1 |
| 972045 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Customer Data Missing / Incorrect | 8/5/17 14:14 | 8/5/17 16:27 | 3.58 | 1 |
| 972047 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Configuration Change Request | 8/5/17 14:22 | 8/5/17 16:33 | 4.15 | 1 |
| 972048 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/5/17 14:29 | 8/5/17 16:35 | 1.8 | 1 |
| 972052 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/5/17 14:50 | 8/5/17 16:39 | 2.93 | 1 |
| 972067 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Configuration Change Request | 8/5/17 15:48 | 8/5/17 16:44 | 4.97 | 1 |
| 972078 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Other/No Response | 8/5/17 16:48 | 8/5/17 17:00 | 0.9 | 1 |
| 972089 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/5/17 17:51 | 8/6/17 5:29 | 3.35 | 1 |
| 972096 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/5/17 19:01 | 8/8/17 5:56 | 4.02 | 1 |
| 972106 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Training Needed / User Error | 8/5/17 19:40 | 8/13/17 3:14 | 3.6 | 1 |
| 972129 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/5/17 21:19 | 8/5/17 23:37 | 7.9 | 1 |
| 972131 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/5/17 21:27 | 8/6/17 22:17 | 5.92 | 1 |
| 972134 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/5/17 21:38 | 8/5/17 23:40 | 2.87 | 1 |
| 972141 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/5/17 23:20 | 8/5/17 23:52 | 3.2 | 1 |
| 972155 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/6/17 1:28 | 8/6/17 7:21 | 3.15 | 1 |
| 972159 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/6/17 2:21 | 8/6/17 7:23 | 2.65 | 1 |
| 972164 | Login Page | P5 - Low | Reporting User | New User Request | Tier 2 | Training Needed / User Error | 8/6/17 2:48 | 8/8/17 16:04 | 68.48 | 1 |
| 972165 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/6/17 2:54 | 8/6/17 3:01 | 1.55 | 1 |
| 972172 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/6/17 3:45 | 8/8/17 6:45 | 4.62 | 1 |
| 972173 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/6/17 3:45 | 8/6/17 7:29 | 2.58 | 1 |
| 972179 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/6/17 5:19 | 8/6/17 5:58 | 3.93 | 1 |
| 972179 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/6/17 5:19 | 8/6/17 5:58 | 3.93 | 1 |
| 972184 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/6/17 5:33 | 8/6/17 6:16 | 1.38 | 1 |
| 972184 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/6/17 5:33 | 8/6/17 6:16 | 1.38 | 1 |
| 972194 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 2 | Training Needed / User Error | 8/6/17 6:10 | 8/15/17 4:27 | 40.72 | 1 |
| 972194 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 2 | Training Needed / User Error | 8/6/17 6:10 | 8/15/17 4:27 | 40.72 | 1 |
| 972194 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 2 | Training Needed / User Error | 8/6/17 6:10 | 8/15/17 4:27 | 40.72 | 1 |
| 972199 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/6/17 6:48 | 8/6/17 7:03 | 3.55 | 1 |
| 972199 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/6/17 6:48 | 8/6/17 7:03 | 3.55 | 1 |
| 972213 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/6/17 7:07 | 8/6/17 7:26 | 2.22 | 1 |
| 972214 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/6/17 7:10 | 8/9/17 10:17 | 63.5 | 1 |
| 972215 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/6/17 7:14 | 8/6/17 7:34 | 4.23 | 1 |
| 972216 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/6/17 7:16 | 8/6/17 21:16 | 12.27 | 1 |
| 972218 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/6/17 7:18 | 8/6/17 12:06 | 6.25 | 1 |
| 972219 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/6/17 7:18 | 8/6/17 7:45 | 3.63 | 1 |
| 972226 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/6/17 7:42 | 8/6/17 7:49 | 2.37 | 1 |
| 972229 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/6/17 7:59 | 8/6/17 10:20 | 8.53 | 1 |
| 972230 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/6/17 8:03 | 8/6/17 21:22 | 5.55 | 1 |
| 972233 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/6/17 8:15 | 8/6/17 8:43 | 2.03 | 1 |
| 972235 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/6/17 8:22 | 8/6/17 20:51 | 1.88 | 1 |
| 972252 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 2 | Training Needed / User Error | 8/6/17 8:56 | 8/6/17 17:58 | 8.2 | 1 |
| 972257 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/6/17 9:38 | 8/6/17 10:38 | 4.07 | 1 |
| 972259 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/6/17 9:45 | 8/6/17 10:53 | 2.18 | 1 |
| 972259 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/6/17 9:45 | 8/6/17 10:53 | 2.18 | 1 |
| 972263 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/6/17 9:55 | 8/6/17 17:22 | 2.7 | 1 |
| 972264 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/6/17 9:56 | 8/6/17 21:56 | 3.17 | 1 |
| 972266 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/6/17 10:01 | 8/6/17 17:45 | 4.12 | 1 |
| 972273 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/6/17 10:12 | 8/6/17 10:43 | 1.92 | 1 |
| 972280 | surveysupport.medallia.com | P5 - Low | Survey Taker | Can't Access Survey | Tier 2 | Training Needed / User Error | 8/6/17 10:29 | 8/6/17 22:54 | 12 | 1 |
| 972281 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/6/17 10:31 | 8/6/17 10:56 | 1.88 | 1 |
| 972282 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/6/17 10:35 | 8/6/17 10:56 | 2.85 | 1 |
| 972293 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/6/17 11:42 | 8/6/17 20:28 | 5.52 | 1 |
| 972301 | Email | P5 - Low | Survey Taker | Change Survey Language | Tier 1 | Other/No Response | 8/6/17 12:21 | 8/7/17 13:07 | 1.45 | 1 |
| 972303 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Other/No Response | 8/6/17 12:27 | 8/6/17 12:57 | 8.72 | 1 |
| 972306 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/6/17 12:35 | 8/6/17 12:55 | 3.38 | 1 |
| 972316 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Training Needed / User Error | 8/6/17 13:39 | 8/7/17 16:36 | 7.92 | 1 |
| 972331 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/6/17 14:33 | 8/7/17 13:28 | 4.73 | 1 |
| 972332 | surveysupport.medallia.com | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 8/6/17 14:40 | 8/6/17 19:11 | 5.73 | 1 |
| 972336 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/6/17 15:06 | 8/6/17 22:01 | 1.13 | 1 |
| 972337 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/6/17 15:08 | 8/6/17 16:09 | 4.2 | 1 |
| 972348 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Error Message Missing / Unclear | 8/6/17 16:06 | 8/6/17 16:50 | 3.2 | 1 |
| 972348 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Error Message Missing / Unclear | 8/6/17 16:06 | 8/6/17 16:50 | 3.2 | 1 |
| 972358 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/6/17 16:49 | 8/6/17 17:37 | 5.5 | 1 |
| 972359 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/6/17 16:51 | 8/6/17 20:26 | 8.57 | 1 |
| 972360 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/6/17 16:52 | 8/6/17 17:51 | 2.72 | 1 |
| 972370 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/6/17 17:46 | 8/6/17 22:05 | 2.73 | 1 |
| 972371 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/6/17 17:47 | 8/8/17 0:41 | 1.78 | 1 |
| 972372 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 8/6/17 17:54 | 8/7/17 15:25 | 6.17 | 1 |
| 972372 | Login Page | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Training Needed / User Error | 8/6/17 17:54 | 8/7/17 15:25 | 6.17 | 1 |
| 972386 | surveysupport.medallia.com | P5 - Low | Survey Taker | Can't Access Survey | Tier 2 | Training Needed / User Error | 8/6/17 19:34 | 8/6/17 23:20 | 4.02 | 1 |
| 972388 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/6/17 19:49 | 8/7/17 15:57 | 28.77 | 1 |
| 972391 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/6/17 20:00 | 8/6/17 20:09 | 2.27 | 1 |
| 972392 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/6/17 20:03 | 8/6/17 20:19 | 2.38 | 1 |
| 972395 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/6/17 20:13 | 8/6/17 21:33 | 3.07 | 1 |
| 972395 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/6/17 20:13 | 8/6/17 21:33 | 3.07 | 1 |
| 972405 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/6/17 20:57 | 8/6/17 22:07 | 2.02 | 1 |
| 972406 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/6/17 20:59 | 8/8/17 5:56 | 2.97 | 1 |
| 972407 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/6/17 21:01 | 8/6/17 22:58 | 5.27 | 1 |
| 972412 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/6/17 21:20 | 8/8/17 17:23 | 23.22 | 1 |
| 972412 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/6/17 21:20 | 8/8/17 17:23 | 23.22 | 1 |
| 972413 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/6/17 21:21 | 8/6/17 21:37 | 2.37 | 1 |
| 972413 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/6/17 21:21 | 8/6/17 21:37 | 2.37 | 1 |
| 972414 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/6/17 21:22 | 8/7/17 16:17 | 12.52 | 1 |
| 972422 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/6/17 22:17 | 8/9/17 17:42 | 18.05 | 1 |
| 972422 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/6/17 22:17 | 8/9/17 17:42 | 18.05 | 1 |
| 972430 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/6/17 22:59 | 8/6/17 23:15 | 5.75 | 1 |
| 972432 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/6/17 23:07 | 8/7/17 23:13 | 8.08 | 1 |
| 972440 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/6/17 23:53 | 8/6/17 23:58 | 1.27 | 1 |
| 972441 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/6/17 23:54 | 8/13/17 19:34 | 33.7 | 1 |
| 972441 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/6/17 23:54 | 8/13/17 19:34 | 33.7 | 1 |
| 972441 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/6/17 23:54 | 8/13/17 19:34 | 33.7 | 1 |
| 972442 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/6/17 23:56 | 8/7/17 6:45 | 9.13 | 1 |
| 972442 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/6/17 23:56 | 8/7/17 6:45 | 9.13 | 1 |
| 972446 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 0:07 | 8/7/17 0:10 | 1.72 | 1 |
| 972450 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/7/17 0:41 | 8/7/17 2:39 | 1.53 | 1 |
| 972453 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/7/17 0:45 | 8/7/17 7:03 | 12.62 | 1 |
| 972455 | In-App | P3 - High | Corporate Contact | User/Org. Administration | Tier 2 | Configuration Change Request | 8/7/17 0:53 | 8/7/17 2:19 | 1.73 | 1 |
| 972459 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/7/17 1:13 | 8/7/17 1:37 | 13.62 | 1 |
| 972461 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Training Needed / User Error | 8/7/17 1:17 | 8/7/17 3:27 | 12.67 | 1 |
| 972462 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/7/17 1:20 | 8/7/17 2:49 | 3.22 | 1 |
| 972463 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Other/No Response | 8/7/17 1:20 | 8/7/17 7:16 | 31.17 | 1 |
| 972463 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Other/No Response | 8/7/17 1:20 | 8/7/17 7:16 | 31.17 | 1 |
| 972472 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 1:31 | 8/7/17 2:56 | 2.85 | 1 |
| 972473 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 1:32 | 8/7/17 3:04 | 1.6 | 1 |
| 972474 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/7/17 1:32 | 8/7/17 3:06 | 1.4 | 1 |
| 972475 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 1:34 | 8/7/17 3:08 | 1.08 | 1 |
| 972476 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/7/17 1:35 | 8/7/17 3:09 | 5 | 1 |
| 972477 | In-App | P5 - Low | Reporting User | Uploads | Tier 1 | Training Needed / User Error | 8/7/17 1:36 | 8/7/17 21:36 | 2.73 | 1 |
| 972480 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/7/17 1:46 | 8/7/17 3:45 | 4.1 | 1 |
| 972480 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/7/17 1:46 | 8/7/17 3:45 | 4.1 | 1 |
| 972483 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/7/17 1:49 | 8/7/17 3:47 | 1.2 | 1 |
| 972484 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 1:52 | 8/7/17 3:10 | 7.52 | 1 |
| 972485 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/7/17 1:53 | 8/7/17 3:14 | 1.65 | 1 |
| 972486 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 1:54 | 8/7/17 3:18 | 4.18 | 1 |
| 972490 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/7/17 2:04 | 8/7/17 3:31 | 1.6 | 1 |
| 972494 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/7/17 2:15 | 8/7/17 3:43 | 1.1 | 1 |
| 972496 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/7/17 2:24 | 8/8/17 5:58 | 4.4 | 1 |
| 972499 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/7/17 2:29 | 8/7/17 3:44 | 1.47 | 1 |
| 972501 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 2:37 | 8/7/17 3:46 | 1.27 | 1 |
| 972502 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 2:40 | 8/7/17 3:48 | 2.1 | 1 |
| 972503 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/7/17 2:40 | 8/9/17 2:21 | 3.2 | 1 |
| 972504 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 2:41 | 8/7/17 4:12 | 1.28 | 1 |
| 972507 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 2:45 | 8/7/17 4:14 | 1.27 | 1 |
| 972508 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Other/No Response | 8/7/17 2:46 | 8/23/17 9:52 | 34.87 | 1 |
| 972510 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/7/17 2:53 | 8/7/17 4:19 | 4.58 | 1 |
| 972512 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 2:58 | 8/7/17 4:23 | 4.3 | 1 |
| 972514 | Email | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/7/17 3:03 | 8/9/17 5:33 | 8.62 | 1 |
| 972514 | Email | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/7/17 3:03 | 8/9/17 5:33 | 8.62 | 1 |
| 972516 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/7/17 3:07 | 8/7/17 21:51 | 6.13 | 1 |
| 972517 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/7/17 3:09 | 8/7/17 4:25 | 1.25 | 1 |
| 972518 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 3:10 | 8/7/17 4:17 | 8.18 | 1 |
| 972521 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 3:18 | 8/11/17 2:03 | 0 | 1 |
| 972521 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 3:18 | 8/11/17 2:03 | 0 | 1 |
| 972522 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 3:19 | 8/7/17 4:11 | 0 | 1 |
| 972524 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 3:22 | 8/7/17 4:19 | 0 | 1 |
| 972528 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 3:28 | 8/7/17 4:19 | 1.52 | 1 |
| 972529 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/7/17 3:29 | 8/7/17 4:24 | 0 | 1 |
| 972531 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/7/17 3:34 | 8/7/17 4:26 | 0 | 1 |
| 972533 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/7/17 3:39 | 8/10/17 6:17 | 8.52 | 1 |
| 972538 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/7/17 4:03 | 8/7/17 5:31 | 1.88 | 1 |
| 972542 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/7/17 4:13 | 8/7/17 5:49 | 2.35 | 1 |
| 972545 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/7/17 4:19 | 8/10/17 6:14 | 14.9 | 1 |
| 972546 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/7/17 4:20 | 8/7/17 4:27 | 1.7 | 1 |
| 972547 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 4:23 | 8/7/17 5:29 | 2.37 | 1 |
| 972548 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/7/17 4:23 | 8/7/17 7:17 | 6.45 | 1 |
| 972553 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 5:06 | 8/7/17 7:20 | 3.03 | 1 |
| 972555 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 5:08 | 8/7/17 8:31 | 2.1 | 1 |
| 972556 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 5:10 | 8/7/17 7:23 | 1.15 | 1 |
| 972560 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Other/No Response | 8/7/17 5:20 | 8/11/17 5:28 | 10.07 | 1 |
| 972563 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/7/17 5:22 | 8/12/17 8:27 | 3.37 | 1 |
| 972565 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/7/17 5:27 | 8/8/17 5:31 | 20.58 | 1 |
| 972566 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 5:27 | 8/7/17 7:38 | 1.32 | 1 |
| 972572 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 5:36 | 8/7/17 7:45 | 3.17 | 1 |
| 972583 | Email | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 8/7/17 6:03 | 8/7/17 8:31 | 16 | 1 |
| 972589 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 6:16 | 8/7/17 7:55 | 2.63 | 1 |
| 972594 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 6:22 | 8/7/17 8:19 | 12.77 | 1 |
| 972597 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 6:25 | 8/7/17 8:52 | 1.77 | 1 |
| 972599 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/7/17 6:26 | 8/7/17 8:57 | 4.17 | 1 |
| 972602 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 6:29 | 8/7/17 8:58 | 1.7 | 1 |
| 972603 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/7/17 6:30 | 8/7/17 11:18 | 5.67 | 1 |
| 972611 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/7/17 6:43 | 8/8/17 0:54 | 46.82 | 1 |
| 972619 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/7/17 7:00 | 8/9/17 7:28 | 70.02 | 1 |
| 972623 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/7/17 7:07 | 8/7/17 11:27 | 9.02 | 1 |
| 972623 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/7/17 7:07 | 8/7/17 11:27 | 9.02 | 1 |
| 972634 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/7/17 7:31 | 8/7/17 13:19 | 10.72 | 1 |
| 972640 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/7/17 7:36 | 8/12/17 8:35 | 17.57 | 1 |
| 972640 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/7/17 7:36 | 8/12/17 8:35 | 17.57 | 1 |
| 972645 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/7/17 7:47 | 8/7/17 11:46 | 12.75 | 1 |
| 972651 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Other/No Response | 8/7/17 7:58 | 8/7/17 12:21 | 3.4 | 1 |
| 972652 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/7/17 7:58 | 8/7/17 8:18 | 9.35 | 1 |
| 972655 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 8/7/17 8:02 | 8/7/17 9:00 | 1.22 | 1 |
| 972660 | Email | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/7/17 8:11 | 8/7/17 10:57 | 3.03 | 1 |
| 972662 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 8:13 | 8/7/17 9:59 | 3.47 | 1 |
| 972664 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/7/17 8:18 | 8/11/17 8:53 | 28.35 | 1 |
| 972666 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 8/7/17 8:20 | 8/7/17 11:51 | 1.87 | 1 |
| 972668 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/7/17 8:24 | 8/21/17 14:08 | 49.3 | 1 |
| 972681 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | 3rd Party / Vendor Issue | 8/7/17 8:41 | 8/10/17 15:16 | 10.5 | 1 |
| 972689 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/7/17 8:55 | 8/15/17 6:17 | 62.58 | 1 |
| 972704 | surveysupport.medallia.com | P5 - Low | Survey Taker | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/7/17 9:23 | 8/7/17 13:20 | 5.35 | 1 |
| 972705 | Phone | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Error Message Missing / Unclear | 8/7/17 9:25 | 8/7/17 9:55 | 27.78 | 1 |
| 972707 | In-App | P3 - High | Corporate Contact | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/7/17 9:27 | 8/7/17 11:34 | 17.82 | 1 |
| 972708 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/7/17 9:29 | 8/7/17 12:24 | 8.65 | 1 |
| 972715 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 9:43 | 8/7/17 11:27 | 21.25 | 1 |
| 972721 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/7/17 9:50 | 8/7/17 13:30 | 1.52 | 1 |
| 972729 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/7/17 10:02 | 8/7/17 13:56 | 17.47 | 1 |
| 972732 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 8/7/17 10:09 | 8/7/17 13:14 | 7.22 | 1 |
| 972742 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/7/17 10:24 | 8/7/17 15:21 | 21.92 | 1 |
| 972743 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 10:28 | 8/7/17 11:00 | 2.58 | 1 |
| 972744 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/7/17 10:28 | 8/9/17 7:24 | 16.1 | 1 |
| 972747 | Mobile App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/7/17 10:33 | 8/17/17 9:27 | 50.63 | 1 |
| 972747 | Mobile App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/7/17 10:33 | 8/17/17 9:27 | 50.63 | 1 |
| 972756 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/7/17 10:43 | 8/7/17 13:09 | 6.22 | 1 |
| 972759 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/7/17 10:46 | 8/9/17 8:02 | 6.53 | 1 |
| 972764 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/7/17 10:48 | 8/8/17 6:51 | 8 | 1 |
| 972770 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/7/17 10:59 | 8/7/17 14:00 | 11.6 | 1 |
| 972777 | help.medallia.com | P4 - Medium | | | Tier 2 | | 8/7/17 11:08 | | 16.77 | 1 |
| 972784 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/7/17 11:14 | 8/7/17 16:28 | 8.4 | 1 |
| 972795 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 11:27 | 8/7/17 13:34 | 2.85 | 1 |
| 972800 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 11:37 | 8/7/17 13:36 | 1.42 | 1 |
| 972807 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/7/17 11:47 | 8/9/17 15:21 | 29.92 | 1 |
| 972816 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/7/17 11:57 | 8/8/17 8:47 | 6.02 | 1 |
| 972817 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 11:58 | 8/7/17 13:38 | 0.68 | 1 |
| 972819 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/7/17 12:00 | 8/7/17 15:25 | 32.67 | 1 |
| 972821 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/7/17 12:01 | 8/7/17 13:40 | 1.33 | 1 |
| 972823 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Error Message Missing / Unclear | 8/7/17 12:04 | 8/9/17 1:40 | 24.7 | 1 |
| 972834 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Product Bug | 8/7/17 12:17 | 8/8/17 15:10 | 12.85 | 1 |
| 972841 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Product Bug | 8/7/17 12:23 | 8/7/17 22:02 | 8.83 | 1 |
| 972842 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/7/17 12:25 | 8/7/17 13:45 | 3.93 | 1 |
| 972847 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 12:36 | 8/7/17 13:46 | 1.05 | 1 |
| 972853 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 8/7/17 12:43 | 8/7/17 14:16 | 3.7 | 1 |
| 972855 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 12:46 | 8/8/17 6:58 | 3.87 | 1 |
| 972855 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 12:46 | 8/8/17 6:58 | 3.87 | 1 |
| 972856 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 12:46 | 8/7/17 13:51 | 1.37 | 1 |
| 972863 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/7/17 13:04 | 8/7/17 13:52 | 0.82 | 1 |
| 972866 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/7/17 13:06 | 8/7/17 13:56 | 3.5 | 1 |
| 972870 | Email | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 8/7/17 13:09 | 8/11/17 18:12 | 33.05 | 1 |
| 972870 | Email | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 8/7/17 13:09 | 8/11/17 18:12 | 33.05 | 1 |
| 972878 | Login Page | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/7/17 13:14 | 8/21/17 18:01 | 7.85 | 1 |
| 972878 | Login Page | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/7/17 13:14 | 8/21/17 18:01 | 7.85 | 1 |
| 972884 | help.medallia.com | P2 - Urgent | Medallia Admin | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/7/17 13:25 | 8/7/17 14:58 | 7.32 | 1 |
| 972889 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Configuration Change Request | 8/7/17 13:32 | 8/14/17 15:02 | 3.32 | 1 |
| 972904 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/7/17 13:51 | 8/8/17 13:02 | 20.77 | 1 |
| 972917 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Defect | 8/7/17 14:10 | 8/15/17 16:52 | 58.67 | 1 |
| 972918 | help.medallia.com | P2 - Urgent | Medallia Admin | Application Question | Tier 2 | Product Bug | 8/7/17 14:10 | 8/10/17 15:10 | 55.92 | 1 |
| 972920 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/7/17 14:12 | 8/7/17 15:52 | 7.25 | 1 |
| 972925 | Mobile App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 8/7/17 14:20 | 8/7/17 18:36 | 4.73 | 1 |
| 972926 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/7/17 14:22 | 8/10/17 20:38 | 8.58 | 1 |
| 972926 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/7/17 14:22 | 8/10/17 20:38 | 8.58 | 1 |
| 972938 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/7/17 14:47 | 8/8/17 15:04 | 6.28 | 1 |
| 972942 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | | 8/7/17 14:52 | | 65.88 | 1 |
| 972949 | Email | P5 - Low | Reporting User | Social | Tier 1 | Training Needed / User Error | 8/7/17 14:57 | 8/7/17 17:14 | 5.5 | 1 |
| 972967 | Phone | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/7/17 15:31 | 8/22/17 14:46 | 82.65 | 1 |
| 972967 | Phone | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/7/17 15:31 | 8/22/17 14:46 | 82.65 | 1 |
| 972972 | In-App | P5 - Low | Reporting User | Exports | Tier 1 | Training Needed / User Error | 8/7/17 15:41 | 8/7/17 17:58 | 6.57 | 1 |
| 972985 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 16:04 | 8/8/17 15:40 | 1.47 | 1 |
| 973009 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 16:57 | 8/7/17 17:14 | 8.85 | 1 |
| 973010 | In-App | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/7/17 16:58 | 8/7/17 20:48 | 22.88 | 1 |
| 973010 | In-App | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/7/17 16:58 | 8/7/17 20:48 | 22.88 | 1 |
| 973011 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 16:59 | 8/7/17 17:27 | 4.78 | 1 |
| 973012 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/7/17 17:00 | 8/8/17 19:10 | 8.33 | 1 |
| 973012 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/7/17 17:00 | 8/8/17 19:10 | 8.33 | 1 |
| 973019 | Email | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/7/17 17:20 | 8/8/17 19:00 | 10.35 | 1 |
| 973019 | Email | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/7/17 17:20 | 8/8/17 19:00 | 10.35 | 1 |
| 973020 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/7/17 17:21 | 8/11/17 3:05 | 65.42 | 1 |
| 973041 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | Training Needed / User Error | 8/7/17 18:32 | 8/7/17 23:02 | 5.97 | 1 |
| 973043 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/7/17 18:35 | 8/7/17 18:40 | 2.78 | 1 |
| 973045 | In-App | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Other/No Response | 8/7/17 18:44 | 8/22/17 1:45 | 40.47 | 1 |
| 973045 | In-App | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Other/No Response | 8/7/17 18:44 | 8/22/17 1:45 | 40.47 | 1 |
| 973053 | Email | P5 - Low | Survey Taker | Can't Access Survey | Tier 1 | Training Needed / User Error | 8/7/17 19:18 | 8/8/17 5:59 | 3.33 | 1 |
| 973057 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/7/17 19:21 | 8/10/17 6:56 | 24.3 | 1 |
| 973057 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/7/17 19:21 | 8/10/17 6:56 | 24.3 | 1 |
| 973068 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Error Message Missing / Unclear | 8/7/17 20:00 | 8/9/17 18:48 | 30.95 | 1 |
| 973070 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/7/17 20:07 | 8/7/17 20:17 | 2.93 | 1 |
| 973071 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/7/17 20:09 | 8/7/17 21:41 | 4.07 | 1 |
| 973074 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/7/17 20:12 | 8/9/17 15:37 | 5.27 | 1 |
| 973074 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/7/17 20:12 | 8/9/17 15:37 | 5.27 | 1 |
| 973082 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/7/17 20:45 | 8/7/17 20:53 | 1.5 | 1 |
| 973084 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/7/17 20:59 | 8/8/17 18:00 | 4.72 | 1 |
| 973084 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/7/17 20:59 | 8/8/17 18:00 | 4.72 | 1 |
| 973089 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Configuration Change Request | 8/7/17 21:26 | 8/7/17 23:50 | 4.8 | 1 |
| 973172 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/7/17 21:45 | 8/16/17 13:54 | 32.4 | 1 |
| 973188 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/7/17 22:58 | 8/8/17 19:48 | 5.15 | 1 |
| 973188 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/7/17 22:58 | 8/8/17 19:48 | 5.15 | 1 |
| 973192 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/7/17 23:10 | 8/7/17 23:18 | 4.87 | 1 |
| 973193 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/7/17 23:10 | 8/7/17 23:40 | 2.68 | 1 |
| 973198 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/7/17 23:26 | 8/12/17 22:37 | 3.88 | 1 |
| 973198 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/7/17 23:26 | 8/12/17 22:37 | 3.88 | 1 |
| 973199 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/7/17 23:27 | 8/9/17 11:07 | 30.83 | 1 |
| 973199 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/7/17 23:27 | 8/9/17 11:07 | 30.83 | 1 |
| 973200 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/7/17 23:30 | 8/8/17 0:08 | 1.52 | 1 |
| 973213 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 0:27 | 8/8/17 0:56 | 3.23 | 1 |
| 973216 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/8/17 0:44 | 8/9/17 0:50 | 4.25 | 1 |
| 973216 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/8/17 0:44 | 8/9/17 0:50 | 4.25 | 1 |
| 973218 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/8/17 0:48 | 8/10/17 6:59 | 3.12 | 1 |
| 973219 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 0:51 | 8/8/17 1:44 | 0.95 | 1 |
| 973222 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/8/17 1:08 | 8/13/17 2:48 | 5.72 | 1 |
| 973222 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/8/17 1:08 | 8/13/17 2:48 | 5.72 | 1 |
| 973228 | Email | P5 - Low | Reporting User | Single Sign On Question | Tier 1 | Other/No Response | 8/8/17 1:34 | 8/16/17 22:53 | 15.48 | 1 |
| 973229 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 1:36 | 8/8/17 1:46 | 1.45 | 1 |
| 973231 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/8/17 1:41 | 8/8/17 2:29 | 2.88 | 1 |
| 973233 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 2:00 | 8/8/17 2:14 | 1.53 | 1 |
| 973234 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/8/17 2:03 | 8/8/17 23:00 | 5.87 | 1 |
| 973234 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/8/17 2:03 | 8/8/17 23:00 | 5.87 | 1 |
| 973235 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 2:04 | 8/8/17 2:16 | 1.42 | 1 |
| 973237 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 2:06 | 8/8/17 2:57 | 2.92 | 1 |
| 973239 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 2:17 | 8/8/17 2:46 | 0 | 1 |
| 973248 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/8/17 2:33 | 8/8/17 23:05 | 3.07 | 1 |
| 973248 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/8/17 2:33 | 8/8/17 23:05 | 3.07 | 1 |
| 973249 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 2:35 | 8/8/17 2:41 | 0 | 1 |
| 973250 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/8/17 2:41 | 8/8/17 2:59 | 1.68 | 1 |
| 973255 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 8/8/17 2:53 | 8/11/17 7:42 | 5.32 | 1 |
| 973255 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 8/8/17 2:53 | 8/11/17 7:42 | 5.32 | 1 |
| 973257 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 2:57 | 8/9/17 23:50 | 8.85 | 1 |
| 973260 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/8/17 3:06 | 8/8/17 4:46 | 16.07 | 1 |
| 973262 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/8/17 3:20 | 8/8/17 3:51 | 1.53 | 1 |
| 973263 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/8/17 3:22 | 8/8/17 6:05 | 7.47 | 1 |
| 973266 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/8/17 3:30 | 8/8/17 4:37 | 3.58 | 1 |
| 973271 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 3:39 | 8/8/17 3:53 | 1.45 | 1 |
| 973273 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 3:42 | 8/8/17 4:56 | 1.82 | 1 |
| 973277 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/8/17 3:47 | 8/8/17 5:09 | 1.75 | 1 |
| 973277 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/8/17 3:47 | 8/8/17 5:09 | 1.75 | 1 |
| 973278 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/8/17 3:49 | 8/8/17 4:06 | 4.75 | 1 |
| 973280 | In-App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/8/17 3:50 | 8/10/17 5:08 | 27.03 | 1 |
| 973282 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/8/17 3:54 | 8/8/17 4:53 | 5.23 | 1 |
| 973285 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/8/17 3:58 | 8/8/17 4:47 | 8.37 | 1 |
| 973290 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 4:02 | 8/8/17 23:22 | 8.4 | 1 |
| 973290 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 4:02 | 8/8/17 23:22 | 8.4 | 1 |
| 973291 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 4:10 | 8/8/17 23:28 | 8.92 | 1 |
| 973291 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 4:10 | 8/8/17 23:28 | 8.92 | 1 |
| 973292 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 4:12 | 8/8/17 23:32 | 5.57 | 1 |
| 973293 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 4:12 | 8/8/17 4:24 | 1.93 | 1 |
| 973296 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/8/17 4:20 | 8/8/17 4:25 | 1.22 | 1 |
| 973297 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 4:29 | 8/8/17 23:35 | 4.75 | 1 |
| 973297 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 4:29 | 8/8/17 23:35 | 4.75 | 1 |
| 973299 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 4:31 | 8/8/17 23:37 | 4.73 | 1 |
| 973299 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 4:31 | 8/8/17 23:37 | 4.73 | 1 |
| 973305 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 4:54 | 8/8/17 7:13 | 2.48 | 1 |
| 973311 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 5:04 | 8/8/17 7:26 | 2.2 | 1 |
| 973312 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/8/17 5:05 | 8/8/17 7:30 | 3.07 | 1 |
| 973313 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 5:08 | 8/8/17 7:56 | 4.13 | 1 |
| 973317 | Email | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 5:15 | 8/8/17 14:03 | 2.88 | 1 |
| 973325 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/8/17 5:25 | 8/8/17 8:01 | 1.92 | 1 |
| 973332 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/8/17 5:34 | 8/8/17 8:56 | 14.02 | 1 |
| 973335 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 5:38 | 8/11/17 16:02 | 12.78 | 1 |
| 973337 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | Product Bug | 8/8/17 5:42 | 8/18/17 10:32 | 66.05 | 1 |
| 973339 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/8/17 5:43 | 8/8/17 9:00 | 14.05 | 1 |
| 973341 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Product Bug | 8/8/17 5:45 | 8/8/17 8:56 | 4.83 | 1 |
| 973343 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 5:45 | 8/8/17 8:45 | 1.32 | 1 |
| 973347 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 5:49 | 8/8/17 10:02 | 0.38 | 1 |
| 973348 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 5:50 | 8/8/17 8:48 | 0 | 1 |
| 973349 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 5:50 | 8/8/17 8:53 | 0 | 1 |
| 973355 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/8/17 6:00 | 8/8/17 8:18 | 2.55 | 1 |
| 973356 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/8/17 6:01 | 8/8/17 6:23 | 3.27 | 1 |
| 973356 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/8/17 6:01 | 8/8/17 6:23 | 3.27 | 1 |
| 973357 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 6:02 | 8/9/17 5:31 | 0.22 | 1 |
| 973359 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/8/17 6:04 | 8/8/17 10:17 | 1.38 | 1 |
| 973364 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Configuration Defect | 8/8/17 6:07 | 8/8/17 15:43 | 8.53 | 1 |
| 973365 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/8/17 6:07 | 8/8/17 10:03 | 0.55 | 1 |
| 973367 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/8/17 6:11 | 8/8/17 8:58 | 0 | 1 |
| 973370 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/8/17 6:15 | 8/9/17 8:27 | 4.8 | 1 |
| 973373 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 2 | Other/No Response | 8/8/17 6:22 | 8/17/17 3:22 | 32.65 | 1 |
| 973376 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 6:25 | 8/8/17 9:00 | 0 | 1 |
| 973377 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/8/17 6:27 | 8/8/17 8:21 | 2.07 | 1 |
| 973378 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Defect | 8/8/17 6:30 | 8/8/17 15:56 | 11.17 | 1 |
| 973379 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 6:30 | 8/8/17 8:26 | 5.22 | 1 |
| 973385 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 6:40 | 8/8/17 10:30 | 5.43 | 1 |
| 973386 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 6:41 | 8/8/17 9:02 | 0 | 1 |
| 973387 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/8/17 6:42 | 8/8/17 10:04 | 0.6 | 1 |
| 973388 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 6:43 | 8/8/17 10:05 | 0.37 | 1 |
| 973392 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 6:52 | 8/8/17 14:28 | 6.42 | 1 |
| 973392 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 6:52 | 8/8/17 14:28 | 6.42 | 1 |
| 973393 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 6:52 | 8/8/17 10:33 | 2.33 | 1 |
| 973399 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 6:59 | 8/8/17 10:14 | 0.38 | 1 |
| 973400 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 7:01 | 8/8/17 11:11 | 8.23 | 1 |
| 973402 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Product Bug | 8/8/17 7:04 | 8/8/17 10:05 | 0.38 | 1 |
| 973404 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 7:06 | 8/8/17 10:38 | 1.18 | 1 |
| 973405 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 7:07 | 8/14/17 5:09 | 14.48 | 1 |
| 973411 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 7:16 | 8/8/17 10:06 | 0.72 | 1 |
| 973416 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/8/17 7:23 | 8/8/17 10:08 | 1.03 | 1 |
| 973421 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/8/17 7:27 | 8/8/17 8:34 | 2.37 | 1 |
| 973423 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 7:29 | 8/8/17 10:15 | 0.38 | 1 |
| 973424 | In-App | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/8/17 7:29 | 8/9/17 11:12 | 6.88 | 1 |
| 973429 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/8/17 7:38 | 8/8/17 15:40 | 21.12 | 1 |
| 973429 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/8/17 7:38 | 8/8/17 15:40 | 21.12 | 1 |
| 973436 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 7:50 | 8/8/17 9:05 | 0 | 1 |
| 973437 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/8/17 7:50 | 8/8/17 10:09 | 0.7 | 1 |
| 973439 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/8/17 7:54 | 8/8/17 9:07 | 0 | 1 |
| 973440 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/8/17 7:54 | 8/8/17 9:17 | 0 | 1 |
| 973442 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 7:56 | 8/8/17 9:12 | 0 | 1 |
| 973443 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/8/17 7:56 | 8/11/17 16:31 | 29.13 | 1 |
| 973445 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/8/17 7:57 | 8/18/17 2:04 | 64.73 | 1 |
| 973445 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/8/17 7:57 | 8/18/17 2:04 | 64.73 | 1 |
| 973450 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/8/17 8:01 | 8/8/17 9:14 | 0 | 1 |
| 973462 | In-App | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/8/17 8:10 | 8/9/17 13:37 | 5.25 | 1 |
| 973464 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/8/17 8:17 | 8/8/17 14:43 | 44.52 | 1 |
| 973469 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 8:24 | 8/8/17 10:10 | 1.05 | 1 |
| 973472 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/8/17 8:25 | 8/8/17 10:11 | 1.38 | 1 |
| 973474 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/8/17 8:26 | 8/8/17 9:15 | 0.88 | 1 |
| 973479 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 8:35 | 8/8/17 9:19 | 0 | 1 |
| 973480 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/8/17 8:36 | 8/16/17 16:32 | 33.73 | 1 |
| 973481 | Email | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/8/17 8:38 | | 32.62 | 1 |
| 973482 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 8:40 | 8/8/17 10:15 | 0.38 | 1 |
| 973483 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/8/17 8:41 | 8/9/17 15:15 | 33.82 | 1 |
| 973483 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/8/17 8:41 | 8/9/17 15:15 | 33.82 | 1 |
| 973484 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 8:41 | 8/8/17 10:16 | 0.53 | 1 |
| 973485 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 8:42 | 8/8/17 10:18 | 0.38 | 1 |
| 973497 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 9:07 | 8/8/17 10:18 | 0.37 | 1 |
| 973501 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/8/17 9:11 | 8/8/17 10:20 | 0.88 | 1 |
| 973502 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/8/17 9:13 | 8/10/17 15:03 | 20 | 0 |
| 973503 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 9:15 | 8/8/17 10:21 | 0.55 | 1 |
| 973506 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/8/17 9:18 | | 57.03 | 1 |
| 973509 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 9:22 | 8/8/17 10:21 | 0.2 | 1 |
| 973510 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/8/17 9:23 | 8/8/17 10:25 | 3.05 | 1 |
| 973517 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/8/17 9:38 | 8/8/17 11:24 | 1.8 | 1 |
| 973518 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/8/17 9:39 | 8/13/17 15:08 | 42.67 | 1 |
| 973524 | Email | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/8/17 9:47 | 8/10/17 16:14 | 8.38 | 1 |
| 973528 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Configuration Defect | 8/8/17 9:50 | 8/8/17 14:53 | 0 | 1 |
| 973529 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/8/17 9:51 | 8/17/17 17:07 | 27.72 | 1 |
| 973531 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 9:52 | 8/8/17 14:15 | 2.28 | 1 |
| 973542 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/8/17 10:07 | 8/8/17 14:51 | 0.88 | 1 |
| 973547 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/8/17 10:12 | 8/9/17 14:05 | 5.45 | 1 |
| 973549 | Login Page | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/8/17 10:16 | 8/8/17 18:08 | 2.75 | 1 |
| 973552 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 10:20 | 8/8/17 10:45 | 4.2 | 1 |
| 973562 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/8/17 10:30 | 8/10/17 17:21 | 17.17 | 1 |
| 973562 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/8/17 10:30 | 8/10/17 17:21 | 17.17 | 1 |
| 973566 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/8/17 10:39 | 8/15/17 16:42 | 37.47 | 1 |
| 973566 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/8/17 10:39 | 8/15/17 16:42 | 37.47 | 1 |
| 973570 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/8/17 10:42 | 8/11/17 16:24 | 1.17 | 1 |
| 973583 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 10:52 | 8/8/17 14:09 | 2.42 | 1 |
| 973586 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Other/No Response | 8/8/17 10:54 | 8/11/17 6:05 | 11.75 | 1 |
| 973593 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/8/17 11:04 | 8/8/17 22:08 | 1.8 | 1 |
| 973594 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 11:05 | 8/8/17 12:03 | 1.77 | 1 |
| 973595 | Phone | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/8/17 11:10 | 8/8/17 16:06 | 8.65 | 1 |
| 973601 | Phone | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 11:22 | 8/10/17 9:24 | 5.15 | 1 |
| 973602 | help.medallia.com | P4 - Medium | | | Tier 2 | | 8/8/17 11:23 | 8/14/17 1:42 | 31.85 | 1 |
| 973607 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 11:30 | 8/11/17 9:37 | 2.42 | 1 |
| 973624 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/8/17 11:53 | 8/9/17 11:26 | 0.72 | 1 |
| 973641 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/8/17 11:59 | 8/8/17 14:18 | 0.85 | 1 |
| 973645 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/8/17 12:01 | 8/11/17 15:30 | 4.95 | 1 |
| 973645 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/8/17 12:01 | 8/11/17 15:30 | 4.95 | 1 |
| 973653 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/8/17 12:08 | 8/8/17 14:20 | 0.53 | 1 |
| 973659 | help.medallia.com | P4 - Medium | Other | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/8/17 12:21 | 8/8/17 16:30 | 17.78 | 1 |
| 973662 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Infrastructure Issue | 8/8/17 12:24 | 8/9/17 10:32 | 25.12 | 1 |
| 973663 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 12:25 | 8/8/17 14:21 | 0.92 | 1 |
| 973665 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/8/17 12:28 | 8/10/17 9:13 | 20.27 | 1 |
| 973666 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/8/17 12:30 | 8/10/17 7:12 | 11 | 1 |
| 973667 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/8/17 12:32 | 8/8/17 14:34 | 0.55 | 1 |
| 973673 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/8/17 12:36 | 8/11/17 16:13 | 14.37 | 1 |
| 973677 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 12:44 | 8/8/17 14:22 | 1.05 | 1 |
| 973684 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/8/17 12:55 | 8/9/17 17:59 | 5.97 | 1 |
| 973686 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/8/17 12:57 | 8/8/17 14:43 | 2.03 | 1 |
| 973687 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 13:00 | 8/8/17 14:23 | 0.5 | 1 |
| 973692 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 8/8/17 13:03 | 8/8/17 18:23 | 5.13 | 1 |
| 973694 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/8/17 13:08 | 8/8/17 14:25 | 2.02 | 1 |
| 973695 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/8/17 13:08 | 8/8/17 14:36 | 0.72 | 1 |
| 973696 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 13:09 | 8/8/17 14:27 | 0.47 | 1 |
| 973698 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 8/8/17 13:12 | 8/8/17 18:41 | 3.28 | 1 |
| 973700 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/8/17 13:13 | 8/9/17 11:18 | 0.2 | 1 |
| 973702 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Infrastructure Issue | 8/8/17 13:14 | 8/10/17 13:20 | 16.08 | 1 |
| 973705 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/8/17 13:20 | 8/8/17 14:36 | 1.22 | 1 |
| 973715 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 13:29 | 8/8/17 14:37 | 0.58 | 1 |
| 973717 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 13:33 | 8/8/17 14:38 | 1.03 | 1 |
| 973722 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Training Needed / User Error | 8/8/17 13:42 | 8/8/17 14:48 | 1.95 | 1 |
| 973725 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/8/17 13:50 | 8/8/17 15:13 | 1.05 | 1 |
| 973726 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Other/No Response | 8/8/17 13:52 | 8/21/17 11:18 | 4.47 | 1 |
| 973729 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/8/17 13:58 | 8/8/17 14:55 | 2.57 | 1 |
| 973736 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/8/17 14:15 | 8/9/17 9:46 | 1.77 | 1 |
| 973746 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 14:31 | 8/8/17 14:41 | 1.9 | 1 |
| 973747 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 8/8/17 14:32 | 8/9/17 14:16 | 4.13 | 1 |
| 973753 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/8/17 14:42 | 8/8/17 20:38 | 2.52 | 1 |
| 973755 | help.medallia.com | P4 - Medium | Self-Service Admin | System Change/Enhancement | Tier 1 | Configuration Change Request | 8/8/17 14:45 | 8/10/17 17:51 | 125.17 | 1 |
| 973758 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/8/17 14:48 | 8/14/17 6:06 | 5.57 | 1 |
| 973761 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | | 8/8/17 14:54 | | 20.63 | 1 |
| 973769 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 15:03 | 8/8/17 15:34 | 0.38 | 1 |
| 973773 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/8/17 15:06 | 8/8/17 15:37 | 3.38 | 1 |
| 973780 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 15:18 | 8/9/17 23:55 | 22.32 | 1 |
| 973783 | surveysupport.medallia.com | P5 - Low | Survey Taker | Can't Access Survey | Tier 2 | Training Needed / User Error | 8/8/17 15:25 | 8/8/17 20:09 | 15.38 | 1 |
| 973786 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | Product Bug | 8/8/17 15:36 | 8/8/17 22:53 | 18.48 | 1 |
| 973790 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/8/17 15:45 | 8/8/17 16:02 | 0.7 | 1 |
| 973794 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 15:52 | 8/8/17 16:07 | 2.98 | 1 |
| 973801 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/8/17 16:06 | 8/8/17 19:51 | 4 | 1 |
| 973810 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/8/17 16:25 | 8/8/17 20:34 | 1.25 | 1 |
| 973813 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 16:41 | 8/8/17 18:51 | 2.12 | 1 |
| 973816 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/8/17 16:46 | 8/8/17 18:56 | 3.3 | 1 |
| 973818 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/8/17 16:50 | 8/8/17 17:05 | 5.12 | 1 |
| 973830 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/8/17 17:13 | 8/8/17 18:28 | 4.42 | 1 |
| 973840 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 2 | Training Needed / User Error | 8/8/17 17:30 | 8/8/17 17:54 | 5.15 | 1 |
| 973875 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Training Needed / User Error | 8/8/17 19:38 | 8/9/17 19:06 | 49.32 | 1 |
| 973883 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/8/17 20:09 | 8/8/17 22:34 | 5.55 | 1 |
| 973897 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/8/17 21:01 | 8/8/17 23:55 | 1.57 | 1 |
| 973898 | Email | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/8/17 21:02 | 8/14/17 16:01 | 26.1 | 1 |
| 973910 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/8/17 22:08 | 8/15/17 15:28 | 46.48 | 1 |
| 973910 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/8/17 22:08 | 8/15/17 15:28 | 46.48 | 1 |
| 973917 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/8/17 22:29 | 8/9/17 0:11 | 3.45 | 1 |
| 973918 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 8/8/17 22:32 | 8/15/17 3:15 | 2.18 | 1 |
| 973925 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/8/17 22:45 | 8/8/17 23:21 | 15.27 | 1 |
| 973927 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/8/17 22:57 | 8/17/17 21:04 | 2.37 | 1 |
| 973929 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/8/17 23:05 | 8/8/17 23:26 | 4.05 | 1 |
| 973939 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/8/17 23:50 | 8/9/17 0:08 | 1.68 | 1 |
| 973943 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/8/17 23:58 | 8/9/17 2:23 | 0.88 | 1 |
| 973944 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 0:09 | 8/9/17 2:24 | 0.87 | 1 |
| 973945 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 0:10 | 8/9/17 7:57 | 6.95 | 1 |
| 973945 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 0:10 | 8/9/17 7:57 | 6.95 | 1 |
| 973948 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 0:30 | 8/9/17 2:25 | 1.07 | 1 |
| 973950 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 0:37 | 8/9/17 7:59 | 2.92 | 1 |
| 973952 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/9/17 0:48 | 8/9/17 1:52 | 2.03 | 1 |
| 973952 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/9/17 0:48 | 8/9/17 1:52 | 2.03 | 1 |
| 973954 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 0:50 | 8/9/17 2:26 | 1.13 | 1 |
| 973959 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 1:17 | 8/9/17 2:28 | 1.28 | 1 |
| 973960 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 1:20 | 8/9/17 3:43 | 15.17 | 1 |
| 973963 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 1:25 | 8/9/17 2:32 | 2.07 | 1 |
| 973964 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/9/17 1:26 | 8/11/17 7:43 | 22 | 1 |
| 973964 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/9/17 1:26 | 8/11/17 7:43 | 22 | 1 |
| 973966 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 1:35 | 8/9/17 2:33 | 0.85 | 1 |
| 973967 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 1:44 | 8/9/17 2:34 | 1.22 | 1 |
| 973968 | Email | P5 - Low | Reporting User | Opt-Out | Tier 1 | Training Needed / User Error | 8/9/17 1:44 | 8/9/17 5:27 | 6.55 | 1 |
| 973981 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/9/17 2:48 | 8/9/17 3:22 | 2.05 | 1 |
| 973988 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/9/17 3:06 | 8/9/17 4:51 | 17.4 | 1 |
| 973989 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 3:06 | 8/10/17 1:20 | 7.17 | 1 |
| 973993 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/9/17 3:20 | 8/9/17 3:46 | 2.12 | 1 |
| 973995 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 3:23 | 8/9/17 3:44 | 3.17 | 1 |
| 973998 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Configuration Change Request | 8/9/17 3:41 | 8/14/17 11:26 | 17.8 | 1 |
| 973999 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/9/17 3:44 | 8/9/17 3:53 | 0.8 | 1 |
| 974001 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/9/17 3:48 | 8/9/17 6:44 | 10.72 | 1 |
| 974003 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/9/17 3:52 | 8/14/17 13:12 | 34.97 | 1 |
| 974004 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/9/17 3:54 | 8/9/17 4:02 | 1.57 | 1 |
| 974007 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/9/17 4:01 | 8/13/17 2:27 | 12.82 | 1 |
| 974007 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/9/17 4:01 | 8/13/17 2:27 | 12.82 | 1 |
| 974008 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/9/17 4:07 | 8/11/17 0:17 | 14.87 | 1 |
| 974008 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/9/17 4:07 | 8/11/17 0:17 | 14.87 | 1 |
| 974010 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 4:11 | 8/9/17 5:07 | 3.02 | 1 |
| 974018 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/9/17 4:48 | 8/9/17 6:09 | 1.9 | 1 |
| 974018 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/9/17 4:48 | 8/9/17 6:09 | 1.9 | 1 |
| 974020 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/9/17 4:52 | 8/9/17 9:01 | 15.9 | 1 |
| 974020 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/9/17 4:52 | 8/9/17 9:01 | 15.9 | 1 |
| 974027 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/9/17 5:07 | 8/9/17 9:21 | 4.25 | 1 |
| 974036 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/9/17 5:30 | 8/12/17 22:41 | 2.95 | 1 |
| 974039 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 5:33 | 8/9/17 9:22 | 5.72 | 1 |
| 974039 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 5:33 | 8/9/17 9:22 | 5.72 | 1 |
| 974046 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 5:50 | 8/9/17 7:03 | 8.88 | 1 |
| 974047 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/9/17 5:52 | 8/9/17 8:17 | 1.58 | 1 |
| 974056 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 6:16 | 8/9/17 6:27 | 2.05 | 1 |
| 974061 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/9/17 6:21 | 8/9/17 7:15 | 2.48 | 1 |
| 974068 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/9/17 6:32 | 8/11/17 6:00 | 26.32 | 1 |
| 974068 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/9/17 6:32 | 8/11/17 6:00 | 26.32 | 1 |
| 974068 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/9/17 6:32 | 8/11/17 6:00 | 26.32 | 1 |
| 974068 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/9/17 6:32 | 8/11/17 6:00 | 26.32 | 1 |
| 974071 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/9/17 6:43 | 8/9/17 8:32 | 1.22 | 1 |
| 974075 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/9/17 6:43 | 8/9/17 7:36 | 4.38 | 1 |
| 974079 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Configuration Defect | 8/9/17 6:52 | 8/9/17 9:01 | 3.35 | 1 |
| 974084 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 7:01 | 8/11/17 7:53 | 21.85 | 1 |
| 974084 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 7:01 | 8/11/17 7:53 | 21.85 | 1 |
| 974084 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 7:01 | 8/11/17 7:53 | 21.85 | 1 |
| 974085 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Training Needed / User Error | 8/9/17 7:03 | 8/9/17 14:11 | 7.12 | 1 |
| 974088 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/9/17 7:07 | 8/18/17 8:23 | 156.42 | 1 |
| 974089 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/9/17 7:09 | 8/17/17 10:47 | 99.83 | 1 |
| 974090 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/9/17 7:10 | 8/9/17 8:34 | 1.35 | 1 |
| 974091 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/9/17 7:12 | 8/9/17 8:37 | 9.03 | 1 |
| 974092 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/9/17 7:12 | 8/9/17 7:51 | 6.32 | 1 |
| 974092 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/9/17 7:12 | 8/9/17 7:51 | 6.32 | 1 |
| 974102 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 7:28 | 8/10/17 3:52 | 6.58 | 1 |
| 974105 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/9/17 7:30 | 8/9/17 8:13 | 3.62 | 1 |
| 974109 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/9/17 7:32 | 8/9/17 8:13 | 4.67 | 1 |
| 974110 | Email | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/9/17 7:33 | 8/9/17 9:09 | 7.17 | 1 |
| 974111 | Mobile App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/9/17 7:36 | 8/9/17 9:19 | 5.25 | 1 |
| 974112 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/9/17 7:36 | 8/15/17 1:03 | 7.42 | 1 |
| 974112 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/9/17 7:36 | 8/15/17 1:03 | 7.42 | 1 |
| 974114 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/9/17 7:40 | 8/9/17 10:29 | 10.07 | 1 |
| 974115 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/9/17 7:40 | 8/9/17 10:31 | 4.92 | 1 |
| 974117 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/9/17 7:41 | 8/9/17 10:26 | 12.32 | 1 |
| 974119 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/9/17 7:42 | | 27.1 | 1 |
| 974122 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 7:44 | 8/9/17 10:07 | 4.38 | 1 |
| 974123 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/9/17 7:44 | 8/10/17 12:29 | 17.22 | 1 |
| 974124 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/9/17 7:46 | 8/9/17 10:06 | 12.97 | 1 |
| 974125 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/9/17 7:46 | 8/9/17 11:55 | 3.2 | 1 |
| 974133 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 7:57 | 8/14/17 7:21 | 11.38 | 1 |
| 974135 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Other/No Response | 8/9/17 7:57 | 8/9/17 11:41 | 4.55 | 1 |
| 974137 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 8:01 | 8/9/17 10:18 | 1.98 | 1 |
| 974141 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 8:07 | 8/9/17 10:23 | 4.8 | 1 |
| 974144 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 8:10 | 8/9/17 9:45 | 14.13 | 1 |
| 974144 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 8:10 | 8/9/17 9:45 | 14.13 | 1 |
| 974148 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 8:13 | 8/9/17 9:31 | 3.62 | 1 |
| 974150 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Training Needed / User Error | 8/9/17 8:17 | 8/10/17 11:35 | 26.67 | 1 |
| 974151 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/9/17 8:18 | 8/16/17 1:16 | 2.52 | 1 |
| 974159 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 8:25 | 8/9/17 9:27 | 0.68 | 1 |
| 974160 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | | 8/9/17 8:25 | | 93.2 | 1 |
| 974185 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/9/17 8:44 | 8/9/17 9:25 | 0.7 | 1 |
| 974189 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Other/No Response | 8/9/17 8:47 | 8/9/17 11:49 | 7.8 | 1 |
| 974196 | Email | P5 - Low | Reporting User | Account changes | Tier 2 | Configuration Change Request | 8/9/17 9:00 | 8/10/17 8:05 | 4.5 | 1 |
| 974197 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/9/17 9:02 | 8/9/17 14:06 | 1.57 | 1 |
| 974210 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/9/17 9:22 | 8/9/17 11:54 | 3.15 | 1 |
| 974212 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/9/17 9:24 | 8/9/17 12:17 | 3.32 | 1 |
| 974216 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/9/17 9:30 | 8/9/17 18:45 | 80.35 | 1 |
| 974218 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 9:32 | 8/9/17 13:47 | 0 | 1 |
| 974219 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/9/17 9:33 | 8/9/17 13:46 | 94.73 | 1 |
| 974220 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/9/17 9:33 | 8/11/17 6:16 | 1.25 | 1 |
| 974223 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/9/17 9:36 | 8/9/17 15:17 | 10.35 | 1 |
| 974227 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Infrastructure Issue | 8/9/17 9:44 | 8/10/17 12:52 | 7.03 | 1 |
| 974244 | Email | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/9/17 9:52 | 8/10/17 16:30 | 20.33 | 1 |
| 974244 | Email | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/9/17 9:52 | 8/10/17 16:30 | 20.33 | 1 |
| 974267 | help.medallia.com | P3 - High | Medallia Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/9/17 10:00 | 8/10/17 8:42 | 14.52 | 1 |
| 974268 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/9/17 10:01 | 8/9/17 13:56 | 1.7 | 1 |
| 974274 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/9/17 10:07 | 8/9/17 15:51 | 0.88 | 1 |
| 974276 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 10:07 | 8/9/17 15:45 | 1.05 | 1 |
| 974278 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 10:12 | 8/9/17 14:44 | 5.57 | 1 |
| 974283 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/9/17 10:16 | 8/16/17 22:49 | 77.17 | 1 |
| 974285 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/9/17 10:19 | 8/9/17 17:01 | 12.78 | 1 |
| 974288 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | | 8/9/17 10:23 | 8/14/17 9:33 | 18.83 | 1 |
| 974289 | help.medallia.com | P4 - Medium | Medallia Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/9/17 10:23 | 8/10/17 11:03 | 5.25 | 1 |
| 974291 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/9/17 10:25 | 8/10/17 11:01 | 5.63 | 1 |
| 974292 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 8/9/17 10:26 | 8/9/17 16:59 | 35.12 | 1 |
| 974295 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/9/17 10:26 | 8/9/17 14:05 | 0 | 1 |
| 974296 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Training Needed / User Error | 8/9/17 10:28 | 8/9/17 15:00 | 51.55 | 1 |
| 974297 | In-App | P4 - Medium | Corporate Contact | Text Analytics | Tier 2 | | 8/9/17 10:28 | | 80.2 | 1 |
| 974302 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/9/17 10:34 | 8/9/17 18:31 | 18.17 | 1 |
| 974304 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/9/17 10:35 | 8/9/17 15:47 | 1.2 | 1 |
| 974311 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Training Needed / User Error | 8/9/17 10:41 | 8/13/17 23:05 | 20.17 | 1 |
| 974321 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/9/17 11:03 | 8/10/17 16:43 | 7.12 | 1 |
| 974337 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 11:25 | 8/9/17 14:03 | 0 | 1 |
| 974341 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/9/17 11:38 | 8/9/17 15:53 | 2 | 1 |
| 974342 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 11:38 | 8/9/17 14:56 | 3.18 | 1 |
| 974345 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/9/17 11:42 | 8/9/17 15:04 | 3.68 | 1 |
| 974347 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 11:51 | 8/9/17 13:57 | 0 | 1 |
| 974348 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/9/17 11:52 | 8/9/17 14:59 | 3.05 | 1 |
| 974350 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 11:53 | 8/9/17 13:54 | 0 | 1 |
| 974356 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 12:01 | 8/9/17 15:26 | 15.55 | 1 |
| 974357 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 12:01 | 8/9/17 13:55 | 0 | 1 |
| 974362 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/9/17 12:14 | 8/9/17 15:33 | 5.98 | 1 |
| 974372 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/9/17 12:27 | 8/9/17 15:06 | 0.95 | 1 |
| 974374 | In-App | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/9/17 12:28 | 8/9/17 16:00 | 2.07 | 1 |
| 974375 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 12:30 | 8/9/17 13:49 | 0 | 1 |
| 974394 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/9/17 12:47 | 8/9/17 15:36 | 3.08 | 1 |
| 974395 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 12:49 | 8/9/17 15:38 | 0.98 | 1 |
| 974396 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/9/17 12:51 | 8/9/17 15:30 | 0.72 | 1 |
| 974399 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 12:52 | 8/9/17 15:41 | 2.7 | 1 |
| 974400 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 12:53 | 8/9/17 13:43 | 0 | 1 |
| 974440 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 13:03 | 8/9/17 16:15 | 2.7 | 1 |
| 974441 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/9/17 13:05 | 8/9/17 16:08 | 10.88 | 1 |
| 974450 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/9/17 13:22 | 8/16/17 9:41 | 3.93 | 1 |
| 974457 | Email | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Other/No Response | 8/9/17 13:29 | 8/9/17 18:57 | 13.3 | 1 |
| 974458 | help.medallia.com | P4 - Medium | Medallia Admin | KnowledgeCenter Access | Tier 2 | Configuration Change Request | 8/9/17 13:30 | 8/9/17 15:42 | 2.7 | 1 |
| 974460 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 8/9/17 13:32 | 8/9/17 16:34 | 6.03 | 1 |
| 974476 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/9/17 13:59 | 8/10/17 16:31 | 0.7 | 1 |
| 974479 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 14:11 | 8/9/17 16:21 | 5.87 | 1 |
| 974485 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 14:23 | 8/9/17 15:24 | 1.72 | 1 |
| 974486 | surveysupport.medallia.com | P5 - Low | Survey Taker | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/9/17 14:27 | 8/10/17 16:48 | 4.13 | 1 |
| 974487 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 2 | Configuration Change Request | 8/9/17 14:29 | 8/9/17 15:39 | 6.08 | 1 |
| 974493 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/9/17 14:43 | 8/9/17 15:56 | 2.42 | 1 |
| 974523 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 15:20 | 8/9/17 15:59 | 2.72 | 1 |
| 974526 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 15:25 | 8/9/17 16:04 | 3.42 | 1 |
| 974528 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 15:36 | 8/9/17 16:06 | 0.93 | 1 |
| 974530 | Mobile App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/9/17 15:43 | 8/9/17 16:39 | 4.02 | 1 |
| 974546 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/9/17 16:08 | 8/9/17 19:33 | 4.77 | 1 |
| 974548 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/9/17 16:09 | 8/14/17 11:36 | 41.5 | 1 |
| 974549 | In-App | P5 - Low | Reporting User | Alerts | Tier 2 | Training Needed / User Error | 8/9/17 16:10 | 8/9/17 18:21 | 25.87 | 1 |
| 974553 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 2 | Configuration Change Request | 8/9/17 16:15 | 8/13/17 18:56 | 70.35 | 1 |
| 974554 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/9/17 16:17 | 8/9/17 16:35 | 3.4 | 1 |
| 974565 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/9/17 16:52 | 8/14/17 3:14 | 29.83 | 1 |
| 974566 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | | 8/9/17 16:53 | 8/9/17 17:16 | 0 | 1 |
| 974569 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Product Bug | 8/9/17 16:58 | 8/9/17 19:36 | 3.35 | 1 |
| 974572 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/9/17 17:05 | 8/9/17 20:03 | 2.55 | 1 |
| 974586 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/9/17 17:37 | 8/9/17 23:19 | 3.6 | 1 |
| 974588 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/9/17 17:43 | 8/9/17 18:54 | 5.2 | 1 |
| 974590 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Training Needed / User Error | 8/9/17 18:06 | 8/9/17 22:24 | 7.62 | 1 |
| 974596 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 18:15 | 8/15/17 15:28 | 8.88 | 1 |
| 974596 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 18:15 | 8/15/17 15:28 | 8.88 | 1 |
| 974604 | help.medallia.com | P3 - High | Medallia Admin | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/9/17 18:43 | 8/14/17 18:14 | 63.38 | 1 |
| 974605 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/9/17 18:49 | 8/9/17 20:27 | 4.33 | 1 |
| 974606 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/9/17 18:53 | 8/10/17 1:19 | 4.08 | 1 |
| 974609 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/9/17 19:13 | 8/10/17 5:29 | 14.22 | 1 |
| 974612 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/9/17 19:23 | 8/9/17 21:24 | 5.65 | 1 |
| 974618 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/9/17 19:49 | 8/9/17 20:29 | 1.38 | 1 |
| 974625 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/9/17 20:32 | 8/10/17 16:04 | 14.22 | 1 |
| 974626 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/9/17 20:33 | 8/9/17 23:43 | 1.73 | 1 |
| 974626 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/9/17 20:33 | 8/9/17 23:43 | 1.73 | 1 |
| 974627 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/9/17 20:34 | 8/9/17 23:18 | 4.13 | 1 |
| 974631 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | | 8/9/17 21:01 | | 113.17 | 1 |
| 974631 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | | 8/9/17 21:01 | | 113.17 | 1 |
| 974631 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | | 8/9/17 21:01 | | 113.17 | 1 |
| 974641 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/9/17 21:40 | 8/10/17 4:52 | 2.1 | 1 |
| 974649 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/9/17 22:27 | 8/10/17 23:37 | 5.35 | 1 |
| 974651 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Training Needed / User Error | 8/9/17 22:30 | 8/10/17 3:54 | 18.82 | 1 |
| 974658 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/9/17 23:02 | 8/10/17 1:18 | 1.88 | 1 |
| 974662 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 23:20 | 8/15/17 0:19 | 18.12 | 1 |
| 974662 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 23:20 | 8/15/17 0:19 | 18.12 | 1 |
| 974662 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/9/17 23:20 | 8/15/17 0:19 | 18.12 | 1 |
| 974664 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Other/No Response | 8/9/17 23:31 | 8/11/17 5:27 | 11.63 | 1 |
| 974673 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/10/17 0:18 | 8/10/17 9:44 | 7.88 | 1 |
| 974673 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/10/17 0:18 | 8/10/17 9:44 | 7.88 | 1 |
| 974675 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 0:27 | 8/10/17 1:23 | 2.43 | 1 |
| 974680 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/10/17 0:49 | 8/12/17 7:18 | 3.58 | 1 |
| 974680 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/10/17 0:49 | 8/12/17 7:18 | 3.58 | 1 |
| 974682 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 0:51 | 8/10/17 1:25 | 1.97 | 1 |
| 974686 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 1:02 | 8/10/17 2:02 | 6.57 | 1 |
| 974687 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/10/17 1:05 | 8/10/17 9:46 | 4.87 | 1 |
| 974687 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/10/17 1:05 | 8/10/17 9:46 | 4.87 | 1 |
| 974691 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/10/17 1:40 | 8/10/17 2:06 | 1.25 | 1 |
| 974694 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/10/17 1:44 | 8/11/17 13:27 | 3.92 | 1 |
| 974695 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | 3rd Party / Vendor Issue | 8/10/17 1:46 | 8/11/17 8:03 | 16.57 | 1 |
| 974695 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | 3rd Party / Vendor Issue | 8/10/17 1:46 | 8/11/17 8:03 | 16.57 | 1 |
| 974697 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 1:47 | 8/10/17 2:07 | 1.17 | 1 |
| 974699 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 1:53 | 8/10/17 3:31 | 4 | 1 |
| 974701 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 2:00 | 8/10/17 2:08 | 0.88 | 1 |
| 974702 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 2:01 | 8/10/17 2:09 | 0.83 | 1 |
| 974708 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 2:25 | 8/10/17 3:33 | 1 | 1 |
| 974716 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 2:56 | 8/10/17 4:54 | 1.75 | 1 |
| 974722 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 3:11 | 8/10/17 5:02 | 4.5 | 1 |
| 974723 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/10/17 3:18 | 8/10/17 3:49 | 11.52 | 0 |
| 974724 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/10/17 3:24 | 8/14/17 17:49 | 28.48 | 1 |
| 974725 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 3:28 | 8/10/17 5:55 | 13.55 | 1 |
| 974727 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 3:40 | 8/10/17 3:47 | 3.93 | 1 |
| 974732 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/10/17 3:52 | 8/10/17 7:48 | 2.38 | 1 |
| 974740 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 4:09 | 8/10/17 5:20 | 6.77 | 1 |
| 974741 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/10/17 4:09 | 8/11/17 8:16 | 29.27 | 1 |
| 974743 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/10/17 4:13 | 8/12/17 7:20 | 7.42 | 1 |
| 974746 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/10/17 4:19 | 8/14/17 20:49 | 39.32 | 1 |
| 974752 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 4:45 | 8/10/17 5:04 | 2.08 | 1 |
| 974754 | Mobile App | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 4:47 | 8/12/17 2:30 | 7.22 | 1 |
| 974760 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 8/10/17 5:02 | 8/16/17 6:06 | 11.48 | 1 |
| 974760 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 8/10/17 5:02 | 8/16/17 6:06 | 11.48 | 1 |
| 974762 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/10/17 5:03 | 8/11/17 8:25 | 9.68 | 1 |
| 974762 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/10/17 5:03 | 8/11/17 8:25 | 9.68 | 1 |
| 974765 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 5:05 | 8/14/17 5:33 | 1.72 | 1 |
| 974769 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 5:11 | 8/10/17 5:27 | 4.65 | 1 |
| 974771 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 5:11 | 8/10/17 9:16 | 2.93 | 1 |
| 974774 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 5:24 | 8/10/17 5:35 | 1.07 | 1 |
| 974776 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 5:26 | 8/10/17 5:37 | 1.3 | 1 |
| 974777 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 5:28 | 8/10/17 9:18 | 0.72 | 1 |
| 974785 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/10/17 5:42 | 8/10/17 20:54 | 4.53 | 1 |
| 974785 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/10/17 5:42 | 8/10/17 20:54 | 4.53 | 1 |
| 974786 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/10/17 5:45 | 8/10/17 8:08 | 9.8 | 1 |
| 974787 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 5:45 | 8/10/17 14:40 | 3.15 | 1 |
| 974788 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/10/17 5:47 | 8/10/17 6:18 | 0.8 | 1 |
| 974791 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/10/17 5:51 | 8/14/17 7:41 | 16.37 | 1 |
| 974792 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 5:51 | 8/10/17 6:19 | 1.05 | 1 |
| 974793 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 5:51 | 8/10/17 7:29 | 7.22 | 1 |
| 974795 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/10/17 5:56 | 8/10/17 9:37 | 6.87 | 1 |
| 974799 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/10/17 6:00 | 8/10/17 7:14 | 0.92 | 1 |
| 974801 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/10/17 6:01 | 8/10/17 8:19 | 6.12 | 1 |
| 974804 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 6:05 | 8/10/17 7:33 | 1.35 | 1 |
| 974813 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 6:14 | 8/10/17 7:34 | 0.7 | 1 |
| 974815 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 6:20 | 8/10/17 7:17 | 0.7 | 1 |
| 974816 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 8/10/17 6:25 | 8/15/17 3:18 | 1.1 | 1 |
| 974817 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Defect | 8/10/17 6:30 | 8/10/17 9:26 | 1.27 | 1 |
| 974817 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Defect | 8/10/17 6:30 | 8/10/17 9:26 | 1.27 | 1 |
| 974820 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/10/17 6:34 | 8/17/17 17:20 | 274.33 | 1 |
| 974821 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 6:35 | 8/13/17 23:00 | 11.37 | 1 |
| 974822 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 6:36 | 8/10/17 8:31 | 4.53 | 1 |
| 974824 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/10/17 6:40 | 8/12/17 7:22 | 5 | 1 |
| 974829 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/10/17 6:45 | 8/10/17 7:21 | 1.02 | 1 |
| 974830 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/10/17 6:48 | 8/10/17 8:38 | 3.38 | 1 |
| 974831 | In-App | P3 - High | Corporate Contact | Issue Investigation | Tier 1 | Other/No Response | 8/10/17 6:51 | 8/14/17 14:47 | 31.68 | 1 |
| 974832 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 6:53 | 8/10/17 16:40 | 9.75 | 1 |
| 974832 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 6:53 | 8/10/17 16:40 | 9.75 | 1 |
| 974835 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/10/17 6:57 | 8/10/17 8:54 | 0.87 | 1 |
| 974836 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/10/17 6:58 | 8/10/17 8:08 | 0.37 | 1 |
| 974837 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/10/17 7:00 | 8/11/17 16:56 | 4.75 | 1 |
| 974840 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 7:04 | 8/10/17 9:12 | 5.02 | 1 |
| 974843 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/10/17 7:10 | 8/10/17 7:38 | 2.55 | 1 |
| 974856 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/10/17 7:29 | 8/11/17 16:58 | 4.9 | 1 |
| 974857 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/10/17 7:29 | 8/10/17 9:36 | 3.43 | 1 |
| 974857 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/10/17 7:29 | 8/10/17 9:36 | 3.43 | 1 |
| 974859 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/10/17 7:30 | 8/10/17 9:42 | 5.07 | 1 |
| 974859 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/10/17 7:30 | 8/10/17 9:42 | 5.07 | 1 |
| 974860 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/10/17 7:30 | 8/10/17 16:44 | 5.48 | 1 |
| 974860 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/10/17 7:30 | 8/10/17 16:44 | 5.48 | 1 |
| 974862 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 8/10/17 7:33 | 8/10/17 9:49 | 2.62 | 1 |
| 974865 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 7:35 | 8/10/17 7:36 | 0.88 | 1 |
| 974866 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 7:35 | 8/10/17 7:38 | 1.23 | 1 |
| 974872 | Email | P5 - Low | Reporting User | Uploads | Tier 1 | Training Needed / User Error | 8/10/17 7:45 | 8/10/17 18:10 | 16.88 | 1 |
| 974876 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/10/17 7:49 | | 8.85 | 1 |
| 974878 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/10/17 7:53 | 8/10/17 9:39 | 1.78 | 1 |
| 974879 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 7:53 | 8/10/17 9:57 | 6.2 | 1 |
| 974886 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 8:03 | 8/10/17 9:41 | 0.98 | 1 |
| 974894 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 8:15 | 8/10/17 9:53 | 11.02 | 1 |
| 974896 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 8:23 | 8/10/17 9:58 | 4.57 | 1 |
| 974898 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Training Needed / User Error | 8/10/17 8:27 | 8/10/17 14:04 | 1.72 | 1 |
| 974899 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 8:29 | 8/11/17 9:40 | 9.3 | 1 |
| 974900 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 8:29 | 8/10/17 10:15 | 8.15 | 1 |
| 974901 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 8:30 | 8/10/17 10:54 | 38.38 | 1 |
| 974901 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 8:30 | 8/10/17 10:54 | 38.38 | 1 |
| 974904 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/10/17 8:32 | 8/13/17 5:09 | 6.97 | 1 |
| 974905 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 8:33 | 8/10/17 10:57 | 3.03 | 1 |
| 974906 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/10/17 8:35 | 8/10/17 11:07 | 2.53 | 1 |
| 974909 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/10/17 8:37 | 8/10/17 10:19 | 43.02 | 1 |
| 974948 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 8:57 | 8/11/17 9:40 | 0.85 | 1 |
| 974966 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/10/17 9:17 | 8/15/17 2:08 | 25.53 | 1 |
| 974966 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/10/17 9:17 | 8/15/17 2:08 | 25.53 | 1 |
| 974967 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 9:22 | 8/10/17 15:28 | 5.88 | 1 |
| 974968 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 9:23 | 8/10/17 15:33 | 4.72 | 1 |
| 974970 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 9:25 | 8/10/17 15:22 | 2.73 | 1 |
| 974971 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 9:28 | 8/10/17 15:37 | 3.55 | 1 |
| 974973 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/10/17 9:29 | 8/10/17 11:14 | 4.83 | 1 |
| 974975 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 9:30 | 8/10/17 16:05 | 1.7 | 1 |
| 974996 | help.medallia.com | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/10/17 9:45 | 8/10/17 16:00 | 85.05 | 1 |
| 975000 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/10/17 9:50 | 8/10/17 11:28 | 11.17 | 1 |
| 975001 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 1 | Product Bug | 8/10/17 9:50 | 8/17/17 19:03 | 53.23 | 1 |
| 975008 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 9:54 | 8/10/17 11:36 | 4.05 | 1 |
| 975012 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/10/17 9:59 | 8/17/17 16:32 | 18.6 | 1 |
| 975012 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/10/17 9:59 | 8/17/17 16:32 | 18.6 | 1 |
| 975017 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 10:03 | 8/10/17 11:38 | 1.83 | 1 |
| 975022 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/10/17 10:08 | 8/10/17 11:45 | 6.9 | 1 |
| 975026 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 10:14 | 8/10/17 13:07 | 4.17 | 1 |
| 975029 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 10:17 | 8/10/17 11:47 | 2.03 | 1 |
| 975042 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/10/17 10:28 | 8/17/17 8:31 | 25.8 | 1 |
| 975042 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/10/17 10:28 | 8/17/17 8:31 | 25.8 | 1 |
| 975042 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/10/17 10:28 | 8/17/17 8:31 | 25.8 | 1 |
| 975045 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 10:30 | 8/10/17 11:49 | 0.37 | 1 |
| 975054 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 8/10/17 10:41 | 8/12/17 9:01 | 9.08 | 1 |
| 975054 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 8/10/17 10:41 | 8/12/17 9:01 | 9.08 | 1 |
| 975066 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 11:01 | 8/10/17 11:50 | 0.53 | 1 |
| 975067 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 11:03 | 8/10/17 11:53 | 2.77 | 1 |
| 975092 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 11:29 | 8/10/17 13:31 | 20.77 | 1 |
| 975104 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 11:48 | 8/10/17 13:33 | 1.37 | 1 |
| 975107 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 11:55 | 8/10/17 14:55 | 3.67 | 1 |
| 975115 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/10/17 12:00 | 8/10/17 13:50 | 4.77 | 1 |
| 975120 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 12:08 | 8/10/17 13:52 | 1.57 | 1 |
| 975124 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Training Needed / User Error | 8/10/17 12:11 | 8/10/17 13:55 | 2.5 | 1 |
| 975125 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/10/17 12:12 | 8/10/17 16:02 | 1.7 | 1 |
| 975132 | help.medallia.com | P3 - High | | | Tier 2 | | 8/10/17 12:20 | | 54.15 | 1 |
| 975133 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Training Needed / User Error | 8/10/17 12:21 | 8/10/17 14:31 | 1.38 | 1 |
| 975141 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/10/17 12:36 | 8/10/17 13:38 | 0.72 | 1 |
| 975143 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/10/17 12:38 | 8/10/17 16:36 | 1.55 | 1 |
| 975145 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/10/17 12:40 | 8/10/17 14:32 | 1.15 | 1 |
| 975152 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Other/No Response | 8/10/17 12:50 | 8/15/17 6:19 | 42.7 | 1 |
| 975154 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 12:51 | 8/10/17 15:49 | 9.05 | 1 |
| 975155 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 12:54 | 8/11/17 10:34 | 34.25 | 1 |
| 975155 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 12:54 | 8/11/17 10:34 | 34.25 | 1 |
| 975156 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/10/17 12:57 | 8/11/17 4:29 | 5.62 | 1 |
| 975194 | help.medallia.com | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/10/17 13:22 | 8/10/17 16:09 | 9.35 | 1 |
| 975196 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/10/17 13:24 | 8/10/17 16:00 | 2.63 | 1 |
| 975197 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/10/17 13:24 | 8/10/17 14:16 | 9.3 | 1 |
| 975205 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/10/17 13:42 | 8/17/17 16:04 | 7.7 | 1 |
| 975209 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/10/17 13:48 | 8/16/17 17:44 | 75.4 | 1 |
| 975210 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/10/17 13:49 | 8/10/17 14:19 | 3.25 | 1 |
| 975225 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 14:03 | 8/10/17 14:36 | 2.45 | 1 |
| 975226 | help.medallia.com | P4 - Medium | Self-Service Admin | System Change/Enhancement | Tier 1 | Configuration Change Request | 8/10/17 14:03 | 8/18/17 0:12 | 32.77 | 1 |
| 975227 | help.medallia.com | P4 - Medium | Self-Service Admin | System Change/Enhancement | Tier 1 | Other/No Response | 8/10/17 14:04 | 8/14/17 16:40 | 47.7 | 1 |
| 975228 | help.medallia.com | P4 - Medium | Self-Service Admin | System Change/Enhancement | Tier 1 | Other/No Response | 8/10/17 14:05 | 8/10/17 19:18 | 18.58 | 1 |
| 975229 | help.medallia.com | P3 - High | Medallia Admin | System Change/Enhancement | Tier 2 | Infrastructure Issue | 8/10/17 14:07 | 8/14/17 13:22 | 16.48 | 1 |
| 975229 | help.medallia.com | P3 - High | Medallia Admin | System Change/Enhancement | Tier 2 | Infrastructure Issue | 8/10/17 14:07 | 8/14/17 13:22 | 16.48 | 1 |
| 975230 | help.medallia.com | P4 - Medium | Self-Service Admin | | Tier 1 | | 8/10/17 14:08 | 8/21/17 11:45 | 7.25 | 1 |
| 975234 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/10/17 14:19 | 8/11/17 6:37 | 5.55 | 1 |
| 975274 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Training Needed / User Error | 8/10/17 14:29 | 8/10/17 16:28 | 18.37 | 1 |
| 975284 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/10/17 14:46 | 8/10/17 14:58 | 1.25 | 1 |
| 975285 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 14:49 | 8/10/17 14:58 | 0.45 | 1 |
| 975287 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 14:50 | 8/10/17 14:59 | 0.57 | 1 |
| 975326 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/10/17 14:58 | 8/23/17 13:21 | 8.48 | 1 |
| 975344 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/10/17 15:39 | 8/11/17 5:55 | 10.3 | 1 |
| 975354 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/10/17 16:04 | 8/10/17 16:34 | 1.2 | 1 |
| 975365 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Defect | 8/10/17 16:37 | 8/10/17 16:45 | 2.45 | 1 |
| 975370 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/10/17 16:48 | 8/10/17 18:19 | 4.62 | 1 |
| 975375 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/10/17 16:59 | 8/16/17 17:15 | 12.1 | 1 |
| 975375 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/10/17 16:59 | 8/16/17 17:15 | 12.1 | 1 |
| 975380 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 8/10/17 17:12 | 8/16/17 9:55 | 13.85 | 1 |
| 975383 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/10/17 17:18 | 8/10/17 20:59 | 10.35 | 1 |
| 975388 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/10/17 17:30 | 8/10/17 18:42 | 3.57 | 1 |
| 975406 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/10/17 18:13 | 8/10/17 18:36 | 2.65 | 1 |
| 975440 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/10/17 19:29 | 8/11/17 6:11 | 9.12 | 1 |
| 975441 | Email | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/10/17 19:53 | 8/15/17 15:57 | 13.82 | 1 |
| 975442 | surveysupport.medallia.com | P5 - Low | Survey Taker | Can't Access Survey | Tier 2 | Training Needed / User Error | 8/10/17 19:56 | 8/10/17 21:34 | 5.23 | 1 |
| 975449 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 2 | Training Needed / User Error | 8/10/17 20:25 | 8/10/17 21:50 | 8.08 | 1 |
| 975451 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/10/17 20:30 | 8/10/17 21:11 | 3.37 | 1 |
| 975452 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 20:51 | 8/10/17 21:13 | 1.68 | 1 |
| 975482 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 22:36 | 8/11/17 0:33 | 2.38 | 1 |
| 975486 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 23:06 | 8/14/17 6:28 | 36.55 | 1 |
| 975486 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 23:06 | 8/14/17 6:28 | 36.55 | 1 |
| 975486 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/10/17 23:06 | 8/14/17 6:28 | 36.55 | 1 |
| 975488 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 8/10/17 23:15 | 8/15/17 3:18 | 7.02 | 1 |
| 975489 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/10/17 23:24 | 8/13/17 23:02 | 3 | 1 |
| 975495 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 0:12 | 8/11/17 3:09 | 4.33 | 1 |
| 975496 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/11/17 0:14 | 8/11/17 1:21 | 7.98 | 1 |
| 975497 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 0:18 | 8/11/17 3:14 | 4.18 | 1 |
| 975501 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/11/17 0:21 | 8/12/17 9:02 | 3.58 | 1 |
| 975501 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/11/17 0:21 | 8/12/17 9:02 | 3.58 | 1 |
| 975502 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/11/17 0:22 | 8/11/17 2:44 | 6.4 | 1 |
| 975503 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 1 | Configuration Change Request | 8/11/17 0:38 | 8/13/17 15:33 | 16.42 | 1 |
| 975504 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 0:39 | 8/11/17 1:47 | 5.88 | 1 |
| 975504 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 0:39 | 8/11/17 1:47 | 5.88 | 1 |
| 975508 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 8/11/17 0:49 | 8/11/17 4:19 | 2.65 | 1 |
| 975510 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 1:00 | 8/11/17 1:08 | 0.72 | 1 |
| 975511 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/11/17 1:04 | 8/11/17 1:33 | 10.22 | 1 |
| 975514 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 8/11/17 1:08 | 8/12/17 9:03 | 8.13 | 1 |
| 975514 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 8/11/17 1:08 | 8/12/17 9:03 | 8.13 | 1 |
| 975515 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/11/17 1:10 | 8/12/17 9:05 | 1.1 | 1 |
| 975516 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 8/11/17 1:10 | 8/12/17 9:06 | 17.93 | 1 |
| 975516 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 8/11/17 1:10 | 8/12/17 9:06 | 17.93 | 1 |
| 975517 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/11/17 1:10 | 8/11/17 2:31 | 3.37 | 1 |
| 975520 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/11/17 1:11 | 8/11/17 2:37 | 3.87 | 1 |
| 975522 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 8/11/17 1:22 | 8/11/17 4:20 | 1.43 | 1 |
| 975523 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 1:24 | 8/11/17 1:37 | 0.87 | 1 |
| 975526 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 1:33 | 8/11/17 1:41 | 3.03 | 1 |
| 975529 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/11/17 1:44 | 8/11/17 16:28 | 4.18 | 1 |
| 975531 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 1:51 | 8/11/17 4:36 | 4.33 | 1 |
| 975532 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 2:03 | 8/11/17 5:04 | 11.63 | 1 |
| 975534 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/11/17 2:23 | 8/14/17 20:44 | 21.58 | 1 |
| 975535 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 2:26 | 8/11/17 5:10 | 5.18 | 1 |
| 975536 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | 3rd Party / Vendor Issue | 8/11/17 2:26 | 8/11/17 6:51 | 9.65 | 1 |
| 975539 | In-App | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Other/No Response | 8/11/17 2:35 | 8/15/17 1:27 | 46.57 | 1 |
| 975539 | In-App | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Other/No Response | 8/11/17 2:35 | 8/15/17 1:27 | 46.57 | 1 |
| 975541 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 2:42 | 8/11/17 3:17 | 6.07 | 1 |
| 975542 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/11/17 2:50 | 8/11/17 7:25 | 3.42 | 1 |
| 975542 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/11/17 2:50 | 8/11/17 7:25 | 3.42 | 1 |
| 975549 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 3:04 | 8/11/17 5:11 | 1.27 | 1 |
| 975557 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/11/17 3:23 | 8/11/17 5:14 | 2.55 | 1 |
| 975558 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 8/11/17 3:28 | 8/11/17 7:43 | 1.93 | 1 |
| 975559 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/11/17 3:41 | 8/11/17 5:16 | 2.08 | 1 |
| 975560 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/11/17 3:44 | 8/11/17 5:18 | 1.17 | 1 |
| 975567 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 4:15 | 8/11/17 7:30 | 2.33 | 1 |
| 975567 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 4:15 | 8/11/17 7:30 | 2.33 | 1 |
| 975571 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/11/17 4:19 | 8/14/17 6:05 | 13.2 | 1 |
| 975572 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/11/17 4:28 | 8/11/17 16:25 | 2.48 | 1 |
| 975576 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 5:00 | 8/11/17 10:42 | 3.23 | 1 |
| 975579 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/11/17 5:05 | 8/11/17 6:16 | 2.45 | 1 |
| 975580 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 5:06 | 8/15/17 0:27 | 6.28 | 1 |
| 975581 | In-App | P3 - High | Corporate Contact | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/11/17 5:09 | 8/14/17 11:48 | 33.1 | 1 |
| 975582 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/11/17 5:10 | 8/11/17 8:23 | 7.98 | 1 |
| 975583 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/11/17 5:11 | 8/21/17 1:04 | 33.85 | 1 |
| 975584 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/11/17 5:11 | 8/13/17 9:25 | 20.67 | 1 |
| 975584 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/11/17 5:11 | 8/13/17 9:25 | 20.67 | 1 |
| 975584 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/11/17 5:11 | 8/13/17 9:25 | 20.67 | 1 |
| 975586 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/11/17 5:16 | 8/11/17 17:11 | 0.87 | 1 |
| 975604 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/11/17 5:27 | 8/11/17 21:45 | 0.82 | 1 |
| 975605 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 5:27 | 8/11/17 13:44 | 3.67 | 1 |
| 975614 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/11/17 5:27 | 8/11/17 6:37 | 3.23 | 1 |
| 975623 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/11/17 5:29 | 8/11/17 10:09 | 7.08 | 1 |
| 975723 | In-App | P4 - Medium | Corporate Contact | System Change/Enhancement | Tier 1 | Configuration Change Request | 8/11/17 5:34 | 8/13/17 15:29 | 16.53 | 1 |
| 975725 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/11/17 5:40 | 8/11/17 15:43 | 2.88 | 1 |
| 975731 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/11/17 5:46 | 8/15/17 16:14 | 3.62 | 1 |
| 975732 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | Configuration Defect | 8/11/17 5:46 | 8/11/17 14:27 | 5.87 | 1 |
| 975737 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | | 8/11/17 6:05 | | 176.77 | 1 |
| 975745 | Email | P5 - Low | Survey Taker | Change Survey Language | Tier 1 | Training Needed / User Error | 8/11/17 6:20 | 8/11/17 21:43 | 1.83 | 1 |
| 975751 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/11/17 6:34 | 8/11/17 8:34 | 3.75 | 1 |
| 975755 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/11/17 6:39 | 8/11/17 15:46 | 2.38 | 1 |
| 975766 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 6:57 | 8/11/17 7:07 | 2.38 | 1 |
| 975768 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/11/17 7:00 | 8/11/17 7:12 | 4.93 | 1 |
| 975773 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/11/17 7:05 | 8/11/17 8:44 | 9.78 | 1 |
| 975776 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 7:11 | 8/11/17 7:17 | 3.58 | 1 |
| 975778 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/11/17 7:14 | 8/15/17 15:53 | 3.55 | 1 |
| 975778 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/11/17 7:14 | 8/15/17 15:53 | 3.55 | 1 |
| 975780 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 7:25 | 8/11/17 16:27 | 8.2 | 1 |
| 975782 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 7:27 | 8/11/17 8:59 | 2.9 | 1 |
| 975782 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 7:27 | 8/11/17 8:59 | 2.9 | 1 |
| 975783 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 7:27 | 8/13/17 16:58 | 2.27 | 1 |
| 975784 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Configuration Change Request | 8/11/17 7:28 | 8/13/17 17:32 | 20.4 | 1 |
| 975789 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Defect | 8/11/17 7:35 | 8/11/17 11:24 | 14.57 | 1 |
| 975792 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/11/17 7:38 | 8/11/17 15:52 | 2.05 | 1 |
| 975795 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 7:43 | 8/11/17 13:40 | 21.35 | 1 |
| 975806 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Defect | 8/11/17 7:56 | 8/11/17 13:22 | 0 | 1 |
| 975845 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/11/17 8:16 | 8/15/17 2:03 | 11.05 | 1 |
| 975861 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 8:19 | 8/11/17 11:03 | 2.08 | 1 |
| 975869 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/11/17 8:19 | 8/11/17 10:44 | 0.7 | 1 |
| 975899 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/11/17 8:26 | 8/14/17 16:00 | 1.68 | 1 |
| 975905 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Training Needed / User Error | 8/11/17 8:28 | 8/11/17 13:31 | 9.07 | 1 |
| 975913 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/11/17 8:49 | 8/11/17 10:52 | 0.72 | 1 |
| 975917 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 8:52 | 8/11/17 10:55 | 1.58 | 1 |
| 975922 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Defect | 8/11/17 8:57 | 8/11/17 15:33 | 19.32 | 1 |
| 975924 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Defect | 8/11/17 9:00 | 8/11/17 15:54 | 13.03 | 1 |
| 975926 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/11/17 9:04 | 8/11/17 11:16 | 3.22 | 1 |
| 975931 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/11/17 9:15 | 8/11/17 13:46 | 0.87 | 1 |
| 975939 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/11/17 9:29 | 8/11/17 14:06 | 1.05 | 1 |
| 975941 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 9:34 | 8/11/17 11:40 | 2.52 | 1 |
| 975950 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 9:47 | 8/11/17 11:21 | 2.95 | 1 |
| 975951 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 9:48 | 8/11/17 11:26 | 3.33 | 1 |
| 975958 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 9:54 | 8/11/17 11:41 | 1.47 | 1 |
| 975959 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/11/17 9:55 | 8/12/17 12:55 | 3.82 | 1 |
| 976003 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/11/17 10:29 | 8/12/17 2:43 | 2.35 | 1 |
| 976008 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 10:34 | 8/11/17 11:43 | 2.07 | 1 |
| 976011 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 10:40 | 8/11/17 11:29 | 0.75 | 1 |
| 976012 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 2 | Configuration Change Request | 8/11/17 10:43 | 8/13/17 22:52 | 40.93 | 1 |
| 976028 | help.medallia.com | P4 - Medium | Self-Service Admin | | Tier 1 | | 8/11/17 10:53 | | 6.3 | 1 |
| 976029 | Email | P5 - Low | Survey Taker | Can't Access Survey | Tier 1 | Other/No Response | 8/11/17 10:55 | 8/12/17 12:56 | 0.78 | 1 |
| 976035 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/11/17 11:06 | 8/14/17 14:26 | 52.15 | 1 |
| 976035 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/11/17 11:06 | 8/14/17 14:26 | 52.15 | 1 |
| 976036 | Email | P5 - Low | Reporting User | Alerts | Tier 2 | Configuration Change Request | 8/11/17 11:06 | 8/15/17 14:43 | 37.37 | 1 |
| 976043 | Mobile App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/11/17 11:20 | 8/14/17 1:17 | 9.32 | 1 |
| 976047 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 11:23 | 8/11/17 13:47 | 0.93 | 1 |
| 976058 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 11:58 | 8/11/17 22:34 | 1.2 | 1 |
| 976059 | help.medallia.com | P4 - Medium | Medallia Admin | No Response from User | Tier 1 | Other/No Response | 8/11/17 11:59 | 8/18/17 15:33 | 33.93 | 1 |
| 976059 | help.medallia.com | P4 - Medium | Medallia Admin | No Response from User | Tier 1 | Other/No Response | 8/11/17 11:59 | 8/18/17 15:33 | 33.93 | 1 |
| 976060 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | Training Needed / User Error | 8/11/17 11:59 | 8/11/17 14:19 | 1.6 | 1 |
| 976071 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/11/17 12:27 | 8/12/17 13:07 | 9.67 | 1 |
| 976072 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 12:28 | 8/11/17 13:48 | 1 | 1 |
| 976095 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 12:41 | 8/11/17 14:46 | 14.25 | 1 |
| 976109 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/11/17 12:48 | 8/11/17 14:58 | 11.23 | 1 |
| 976112 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/11/17 12:52 | 8/14/17 16:01 | 2.27 | 1 |
| 976112 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/11/17 12:52 | 8/14/17 16:01 | 2.27 | 1 |
| 976117 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 12:58 | 8/13/17 22:00 | 4.53 | 1 |
| 976136 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | 3rd Party / Vendor Issue | 8/11/17 13:40 | 8/15/17 15:32 | 72 | 1 |
| 976138 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 13:42 | 8/11/17 15:11 | 3.25 | 1 |
| 976142 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 13:45 | 8/11/17 14:07 | 1.6 | 1 |
| 976143 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 13:46 | 8/11/17 14:12 | 4.93 | 1 |
| 976147 | surveysupport.medallia.com | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 8/11/17 13:48 | 8/12/17 8:14 | 8.25 | 1 |
| 976149 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/11/17 13:50 | 8/12/17 1:46 | 2.45 | 1 |
| 976151 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/11/17 13:53 | 8/22/17 17:29 | 93.1 | 1 |
| 976158 | help.medallia.com | P3 - High | Medallia Admin | Application Question | Tier 2 | Configuration Change Request | 8/11/17 14:03 | 8/14/17 10:52 | 14.27 | 1 |
| 976165 | help.medallia.com | P4 - Medium | Medallia Admin | KnowledgeCenter Access | Tier 1 | Configuration Change Request | 8/11/17 14:16 | 8/13/17 15:54 | 20.18 | 1 |
| 976166 | Email | P5 - Low | Survey Taker | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/11/17 14:17 | 8/12/17 3:41 | 13.07 | 1 |
| 976172 | Login Page | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/11/17 14:28 | 8/21/17 6:46 | 8.33 | 1 |
| 976173 | surveysupport.medallia.com | P5 - Low | Survey Taker | | Tier 1 | | 8/11/17 14:28 | | 28.82 | 1 |
| 976180 | help.medallia.com | P4 - Medium | Medallia Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/11/17 14:52 | 8/15/17 15:09 | 21.33 | 1 |
| 976186 | Email | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/11/17 15:05 | 8/14/17 13:08 | 1.05 | 1 |
| 976190 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 15:15 | 8/11/17 15:35 | 1.57 | 1 |
| 976196 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/11/17 15:49 | 8/12/17 6:02 | 10.77 | 1 |
| 976200 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 16:14 | 8/12/17 6:06 | 3.53 | 1 |
| 976202 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/11/17 16:15 | 8/12/17 6:11 | 4.55 | 1 |
| 976206 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/11/17 16:27 | 8/14/17 16:13 | 2.12 | 1 |
| 976215 | Email | P5 - Low | Survey Taker | No Response from User | Tier 1 | Other/No Response | 8/11/17 16:46 | 8/12/17 13:09 | 1.37 | 1 |
| 976220 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/11/17 16:53 | 8/12/17 6:18 | 6.43 | 1 |
| 976221 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 8/11/17 16:55 | 8/13/17 23:35 | 13.9 | 1 |
| 976225 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/11/17 17:05 | 8/12/17 6:22 | 3.33 | 1 |
| 976227 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/11/17 17:24 | 8/16/17 7:54 | 17.7 | 1 |
| 976227 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/11/17 17:24 | 8/16/17 7:54 | 17.7 | 1 |
| 976231 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 17:36 | 8/11/17 18:59 | 3.53 | 1 |
| 976231 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 17:36 | 8/11/17 18:59 | 3.53 | 1 |
| 976235 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 17:53 | 8/11/17 19:14 | 2.87 | 1 |
| 976238 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/11/17 18:17 | 8/11/17 19:16 | 1.02 | 1 |
| 976239 | Email | P5 - Low | Survey Taker | Can't Access Survey | Tier 1 | Other/No Response | 8/11/17 18:42 | 8/12/17 6:53 | 3.37 | 1 |
| 976245 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 19:04 | 8/13/17 3:21 | 3.87 | 1 |
| 976245 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 19:04 | 8/13/17 3:21 | 3.87 | 1 |
| 976245 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/11/17 19:04 | 8/13/17 3:21 | 3.87 | 1 |
| 976259 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/11/17 20:17 | 8/12/17 13:21 | 1.3 | 1 |
| 976263 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/11/17 21:05 | 8/16/17 21:44 | 24.88 | 1 |
| 976268 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 21:35 | 8/13/17 4:20 | 8.7 | 1 |
| 976268 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/11/17 21:35 | 8/13/17 4:20 | 8.7 | 1 |
| 976282 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/11/17 23:42 | 8/13/17 2:24 | 6.55 | 1 |
| 976282 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/11/17 23:42 | 8/13/17 2:24 | 6.55 | 1 |
| 976288 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/12/17 0:49 | 8/14/17 5:29 | 13.2 | 1 |
| 976288 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/12/17 0:49 | 8/14/17 5:29 | 13.2 | 1 |
| 976291 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/12/17 1:10 | 8/12/17 6:57 | 2.2 | 1 |
| 976291 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/12/17 1:10 | 8/12/17 6:57 | 2.2 | 1 |
| 976294 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | 3rd Party / Vendor Issue | 8/12/17 1:28 | 8/17/17 9:06 | 21.98 | 1 |
| 976302 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Other/No Response | 8/12/17 2:18 | 8/16/17 5:33 | 6.42 | 1 |
| 976304 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/12/17 2:31 | 8/12/17 6:31 | 5.9 | 1 |
| 976304 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/12/17 2:31 | 8/12/17 6:31 | 5.9 | 1 |
| 976310 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/12/17 3:26 | 8/16/17 21:45 | 4.03 | 1 |
| 976312 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/12/17 3:36 | 8/14/17 5:07 | 11.9 | 1 |
| 976314 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/12/17 3:57 | 8/12/17 13:32 | 5.52 | 1 |
| 976315 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/12/17 3:58 | 8/13/17 4:48 | 1.5 | 1 |
| 976322 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/12/17 4:34 | 8/12/17 16:47 | 12 | 1 |
| 976325 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/12/17 4:54 | 8/13/17 4:48 | 1.15 | 1 |
| 976332 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/12/17 5:59 | 8/12/17 7:30 | 6.95 | 1 |
| 976332 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/12/17 5:59 | 8/12/17 7:30 | 6.95 | 1 |
| 976338 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | 3rd Party / Vendor Issue | 8/12/17 6:25 | 8/13/17 2:47 | 10.8 | 1 |
| 976338 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | 3rd Party / Vendor Issue | 8/12/17 6:25 | 8/13/17 2:47 | 10.8 | 1 |
| 976343 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/12/17 6:36 | 8/14/17 5:07 | 20.72 | 1 |
| 976349 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/12/17 6:59 | 8/12/17 16:50 | 5.57 | 1 |
| 976349 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/12/17 6:59 | 8/12/17 16:50 | 5.57 | 1 |
| 976350 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/12/17 7:01 | 8/12/17 9:00 | 6.37 | 1 |
| 976351 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/12/17 7:06 | 8/13/17 18:12 | 4.27 | 1 |
| 976356 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Product Bug | 8/12/17 7:22 | 8/12/17 23:23 | 2.03 | 1 |
| 976357 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/12/17 7:29 | 8/15/17 16:12 | 19.82 | 1 |
| 976359 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 8/12/17 7:40 | 8/13/17 0:21 | 4.92 | 1 |
| 976364 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/12/17 7:47 | 8/12/17 9:19 | 3.13 | 1 |
| 976369 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/12/17 7:53 | 8/12/17 9:26 | 3.1 | 1 |
| 976372 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/12/17 8:04 | 8/13/17 23:10 | 18.55 | 1 |
| 976374 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/12/17 8:08 | 8/12/17 10:18 | 0.85 | 1 |
| 976378 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/12/17 8:18 | 8/12/17 10:19 | 0.87 | 1 |
| 976390 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/12/17 8:51 | 8/13/17 0:26 | 4.6 | 1 |
| 976394 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/12/17 9:08 | 8/13/17 4:57 | 2.8 | 1 |
| 976403 | Mobile App | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/12/17 9:36 | 8/13/17 18:39 | 4.07 | 1 |
| 976406 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/12/17 9:52 | 8/13/17 5:04 | 6.5 | 1 |
| 976416 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/12/17 10:17 | 8/12/17 23:39 | 15.02 | 1 |
| 976424 | surveysupport.medallia.com | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/12/17 10:57 | 8/13/17 17:56 | 2.1 | 1 |
| 976426 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/12/17 11:02 | 8/12/17 23:48 | 6.45 | 1 |
| 976427 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/12/17 11:04 | 8/13/17 0:15 | 7.03 | 1 |
| 976436 | Mobile App | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/12/17 12:03 | 8/12/17 16:14 | 7.7 | 1 |
| 976444 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/12/17 12:27 | 8/13/17 5:06 | 1.27 | 1 |
| 976449 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/12/17 12:40 | 8/14/17 13:43 | 13.8 | 1 |
| 976454 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/12/17 13:01 | 8/12/17 16:17 | 1.03 | 1 |
| 976457 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/12/17 13:07 | 8/13/17 0:24 | 2.18 | 1 |
| 976460 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/12/17 13:18 | 8/13/17 5:08 | 1.62 | 1 |
| 976473 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/12/17 14:13 | 8/13/17 18:16 | 2.65 | 1 |
| 976484 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/12/17 14:53 | 8/12/17 16:21 | 2.92 | 1 |
| 976485 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/12/17 14:59 | 8/13/17 16:30 | 2.33 | 1 |
| 976487 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Configuration Change Request | 8/12/17 15:22 | 8/22/17 17:22 | 67.97 | 1 |
| 976487 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Configuration Change Request | 8/12/17 15:22 | 8/22/17 17:22 | 67.97 | 1 |
| 976488 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/12/17 15:30 | 8/14/17 22:40 | 4.23 | 1 |
| 976488 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/12/17 15:30 | 8/14/17 22:40 | 4.23 | 1 |
| 976493 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/12/17 15:50 | 8/13/17 5:10 | 1.62 | 1 |
| 976513 | surveysupport.medallia.com | P5 - Low | Survey Taker | No Response from User | Tier 1 | Other/No Response | 8/12/17 15:52 | 8/16/17 2:19 | 7.63 | 1 |
| 976576 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/12/17 16:10 | 8/14/17 11:01 | 1.75 | 1 |
| 976582 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/12/17 16:42 | 8/12/17 23:58 | 4.75 | 1 |
| 976587 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/12/17 17:06 | 8/13/17 16:27 | 3.28 | 1 |
| 976588 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/12/17 17:14 | 8/13/17 16:24 | 2 | 1 |
| 976594 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/12/17 17:36 | 8/13/17 16:21 | 3.08 | 1 |
| 976595 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/12/17 17:47 | 8/13/17 16:18 | 3.87 | 1 |
| 976596 | help.medallia.com | P3 - High | Medallia Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/12/17 17:51 | 8/17/17 13:28 | 7.5 | 1 |
| 976604 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/12/17 18:43 | 8/13/17 16:14 | 5.47 | 1 |
| 976619 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/12/17 19:16 | 8/13/17 7:36 | 3.95 | 1 |
| 976642 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/12/17 23:30 | 8/13/17 7:39 | 1.88 | 1 |
| 976652 | Email | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/13/17 0:07 | 8/13/17 0:47 | 7.48 | 1 |
| 976654 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 0:11 | 8/13/17 7:42 | 2.85 | 1 |
| 976656 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/13/17 0:18 | 8/13/17 0:55 | 3.57 | 1 |
| 976656 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/13/17 0:18 | 8/13/17 0:55 | 3.57 | 1 |
| 976671 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 2:06 | 8/13/17 7:45 | 1.5 | 1 |
| 976672 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 2:07 | 8/13/17 8:02 | 3.3 | 1 |
| 976673 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/13/17 2:09 | 8/14/17 6:40 | 6.65 | 1 |
| 976674 | surveysupport.medallia.com | P5 - Low | Survey Taker | No Response from User | Tier 1 | Other/No Response | 8/13/17 2:12 | 8/16/17 2:21 | 7.42 | 1 |
| 976677 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/13/17 2:48 | 8/13/17 18:49 | 1.27 | 1 |
| 976684 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/13/17 3:51 | 8/13/17 7:48 | 1.72 | 1 |
| 976691 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 4:58 | 8/13/17 7:50 | 1.32 | 1 |
| 976696 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 5:21 | 8/13/17 7:52 | 1.38 | 1 |
| 976711 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 6:16 | 8/13/17 7:55 | 2.1 | 1 |
| 976713 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 6:18 | 8/13/17 6:29 | 4.22 | 1 |
| 976729 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/13/17 7:19 | 8/16/17 2:22 | 6.8 | 1 |
| 976732 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 8/13/17 7:26 | 8/16/17 1:23 | 7.53 | 1 |
| 976733 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 7:35 | 8/13/17 8:00 | 4.5 | 1 |
| 976738 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 8/13/17 7:55 | 8/13/17 8:42 | 2.25 | 1 |
| 976741 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/13/17 8:08 | 8/16/17 2:51 | 28.07 | 1 |
| 976741 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/13/17 8:08 | 8/16/17 2:51 | 28.07 | 1 |
| 976741 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/13/17 8:08 | 8/16/17 2:51 | 28.07 | 1 |
| 976743 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 8:10 | 8/13/17 8:58 | 2.4 | 1 |
| 976744 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/13/17 8:12 | 8/13/17 12:52 | 1.18 | 1 |
| 976746 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/13/17 8:18 | 8/18/17 4:40 | 51.63 | 1 |
| 976746 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/13/17 8:18 | 8/18/17 4:40 | 51.63 | 1 |
| 976747 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 8/13/17 8:25 | 8/13/17 8:53 | 1.35 | 1 |
| 976759 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/13/17 9:09 | 8/13/17 13:03 | 1.5 | 1 |
| 976771 | surveysupport.medallia.com | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/13/17 9:41 | 8/13/17 18:01 | 3.62 | 1 |
| 976776 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/13/17 10:12 | 8/13/17 13:06 | 1.72 | 1 |
| 976783 | Email | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/13/17 10:41 | 8/13/17 15:48 | 5.47 | 1 |
| 976793 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 11:13 | 8/13/17 13:12 | 2.4 | 1 |
| 976796 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 11:40 | 8/13/17 13:15 | 2.47 | 1 |
| 976801 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/13/17 11:53 | 8/13/17 13:18 | 3.7 | 1 |
| 976812 | surveysupport.medallia.com | P5 - Low | Survey Taker | No Response from User | Tier 1 | Other/No Response | 8/13/17 12:09 | 8/15/17 0:07 | 7.73 | 1 |
| 976815 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Other/No Response | 8/13/17 12:16 | | 8.28 | 1 |
| 976816 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/13/17 12:16 | 8/13/17 13:28 | 1.32 | 1 |
| 976821 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/13/17 12:57 | 8/13/17 13:30 | 2.23 | 1 |
| 976841 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 14:06 | 8/13/17 23:04 | 1.98 | 1 |
| 976843 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/13/17 14:12 | 8/13/17 16:02 | 3.22 | 1 |
| 976851 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/13/17 14:40 | 8/13/17 19:52 | 7.12 | 1 |
| 976851 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/13/17 14:40 | 8/13/17 19:52 | 7.12 | 1 |
| 976851 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/13/17 14:40 | 8/13/17 19:52 | 7.12 | 1 |
| 976860 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 8/13/17 15:33 | 8/13/17 19:48 | 4.03 | 1 |
| 976861 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/13/17 15:36 | 8/13/17 23:46 | 7.05 | 1 |
| 976865 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/13/17 15:42 | 8/13/17 16:39 | 5.08 | 1 |
| 976866 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 15:44 | 8/13/17 16:28 | 1.87 | 1 |
| 976870 | surveysupport.medallia.com | P5 - Low | Survey Taker | Can't Access Survey | Tier 2 | Training Needed / User Error | 8/13/17 15:57 | 8/13/17 21:04 | 10.17 | 1 |
| 976877 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 16:19 | 8/13/17 16:31 | 2.88 | 1 |
| 976880 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 16:24 | 8/13/17 23:48 | 1.9 | 1 |
| 976883 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 16:39 | 8/13/17 16:58 | 2.37 | 1 |
| 976894 | surveysupport.medallia.com | P5 - Low | Survey Taker | Change Survey Language | Tier 1 | Other/No Response | 8/13/17 17:16 | 8/13/17 18:44 | 5.98 | 1 |
| 976899 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/13/17 17:27 | 8/15/17 0:22 | 3.08 | 1 |
| 976900 | In-App | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/13/17 17:34 | 8/13/17 19:12 | 1.9 | 1 |
| 976904 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/13/17 17:41 | 8/15/17 0:12 | 3.53 | 1 |
| 976904 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/13/17 17:41 | 8/15/17 0:12 | 3.53 | 1 |
| 976909 | In-App | P4 - Medium | Corporate Contact | No Response from User | Tier 1 | Other/No Response | 8/13/17 18:23 | 8/16/17 0:02 | 5.03 | 1 |
| 976909 | In-App | P4 - Medium | Corporate Contact | No Response from User | Tier 1 | Other/No Response | 8/13/17 18:23 | 8/16/17 0:02 | 5.03 | 1 |
| 976921 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 2 | Configuration Change Request | 8/13/17 19:13 | 8/16/17 15:37 | 59.7 | 1 |
| 976921 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 2 | Configuration Change Request | 8/13/17 19:13 | 8/16/17 15:37 | 59.7 | 1 |
| 976948 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 21:13 | 8/14/17 0:07 | 2.35 | 1 |
| 976950 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 21:21 | 8/13/17 22:22 | 2.38 | 1 |
| 976952 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 21:26 | 8/17/17 0:12 | 12.52 | 0 |
| 976954 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/13/17 21:37 | 8/16/17 6:07 | 3.45 | 1 |
| 976958 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 21:50 | 8/13/17 22:04 | 2.55 | 1 |
| 976962 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/13/17 22:18 | 8/13/17 22:24 | 1.88 | 1 |
| 976968 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/13/17 22:45 | 8/13/17 23:22 | 3 | 1 |
| 976970 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/13/17 22:57 | 8/13/17 23:24 | 1.72 | 1 |
| 976978 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 2 | Training Needed / User Error | 8/13/17 23:33 | 8/14/17 20:53 | 32.07 | 1 |
| 976983 | In-App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/13/17 23:56 | 8/15/17 0:35 | 5.13 | 1 |
| 976983 | In-App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/13/17 23:56 | 8/15/17 0:35 | 5.13 | 1 |
| 976995 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 0:39 | 8/14/17 0:55 | 1.45 | 1 |
| 976998 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Other/No Response | 8/14/17 0:47 | 8/14/17 6:48 | 3.02 | 1 |
| 976999 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/14/17 0:52 | 8/14/17 4:51 | 3.58 | 1 |
| 977001 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 0:59 | 8/14/17 1:11 | 11.27 | 1 |
| 977002 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 1:05 | 8/14/17 1:14 | 2.32 | 1 |
| 977003 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/14/17 1:06 | 8/14/17 1:39 | 24.33 | 1 |
| 977005 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/14/17 1:10 | 8/17/17 4:36 | 1.27 | 1 |
| 977006 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 1:10 | 8/14/17 1:41 | 1.62 | 1 |
| 977007 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 1:12 | 8/14/17 3:21 | 2.82 | 1 |
| 977012 | Email | P5 - Low | Reporting User | | Tier 2 | | 8/14/17 1:26 | | 57.68 | 1 |
| 977012 | Email | P5 - Low | Reporting User | | Tier 2 | | 8/14/17 1:26 | | 57.68 | 1 |
| 977013 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/14/17 1:42 | 8/14/17 2:05 | 20.1 | 1 |
| 977014 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 1:45 | 8/14/17 4:16 | 4.37 | 1 |
| 977018 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 1:52 | 8/14/17 2:17 | 5.87 | 1 |
| 977023 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Other/No Response | 8/14/17 2:09 | 8/15/17 21:34 | 27.77 | 1 |
| 977023 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Other/No Response | 8/14/17 2:09 | 8/15/17 21:34 | 27.77 | 1 |
| 977025 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/14/17 2:12 | 8/14/17 3:21 | 3.92 | 1 |
| 977027 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 2:13 | 8/14/17 4:19 | 2.6 | 1 |
| 977028 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 2:14 | 8/14/17 4:21 | 1.42 | 1 |
| 977029 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/14/17 2:15 | 8/14/17 4:05 | 3.85 | 1 |
| 977030 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 2:17 | 8/14/17 4:25 | 4.25 | 1 |
| 977031 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 2:19 | 8/14/17 4:27 | 1.35 | 1 |
| 977036 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/14/17 2:34 | 8/14/17 4:17 | 3.78 | 1 |
| 977037 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 2:38 | 8/14/17 4:30 | 2.07 | 1 |
| 977038 | Email | P4 - Medium | Corporate Contact | Application Question | Tier 1 | Training Needed / User Error | 8/14/17 2:43 | 8/17/17 9:16 | 34.57 | 1 |
| 977041 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 2:52 | 8/14/17 4:36 | 5.22 | 1 |
| 977043 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/14/17 2:54 | 8/14/17 4:41 | 4.68 | 1 |
| 977046 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 2:59 | 8/14/17 4:08 | 2.35 | 1 |
| 977049 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 3:03 | 8/14/17 4:42 | 0.82 | 1 |
| 977057 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/14/17 3:34 | 8/14/17 4:38 | 3.15 | 1 |
| 977061 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/14/17 4:00 | 8/14/17 4:45 | 1.55 | 1 |
| 977069 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/14/17 4:14 | 8/14/17 4:46 | 0.93 | 1 |
| 977070 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 4:16 | 8/14/17 4:22 | 2.98 | 1 |
| 977072 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/14/17 4:19 | 8/15/17 21:35 | 3.42 | 1 |
| 977073 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/14/17 4:19 | 8/14/17 4:48 | 0.95 | 1 |
| 977074 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/14/17 4:21 | 8/14/17 4:49 | 1.17 | 1 |
| 977075 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 4:22 | 8/14/17 4:50 | 0.87 | 1 |
| 977081 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 4:47 | 8/14/17 4:52 | 1.08 | 1 |
| 977083 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Customer Data Missing / Incorrect | 8/14/17 4:48 | 8/16/17 3:53 | 1.72 | 1 |
| 977084 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/14/17 4:52 | 8/14/17 4:54 | 1.43 | 1 |
| 977086 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/14/17 4:54 | 8/14/17 5:19 | 4.73 | 1 |
| 977088 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/14/17 4:58 | 8/14/17 5:28 | 6.03 | 1 |
| 977093 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/14/17 5:06 | 8/14/17 6:14 | 0 | 1 |
| 977097 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/14/17 5:14 | 8/14/17 6:36 | 0 | 1 |
| 977102 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/14/17 5:20 | 8/14/17 7:41 | 7.83 | 1 |
| 977107 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/14/17 5:30 | 8/14/17 6:43 | 1.72 | 1 |
| 977110 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/14/17 5:44 | 8/21/17 7:33 | 1.22 | 1 |
| 977115 | In-App | P3 - High | Corporate Contact | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/14/17 5:51 | 8/14/17 11:48 | 32.82 | 1 |
| 977122 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/14/17 6:02 | 8/14/17 6:22 | 0 | 1 |
| 977122 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/14/17 6:02 | 8/14/17 6:22 | 0 | 1 |
| 977137 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 6:38 | 8/14/17 7:20 | 7.75 | 1 |
| 977140 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/14/17 6:41 | 8/21/17 7:38 | 0 | 1 |
| 977151 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 7:02 | 8/14/17 7:36 | 1.08 | 1 |
| 977152 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/14/17 7:03 | 8/22/17 9:32 | 24.27 | 1 |
| 977154 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 8/14/17 7:05 | 8/14/17 13:29 | 12.17 | 1 |
| 977167 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/14/17 7:24 | 8/14/17 7:44 | 2.37 | 1 |
| 977177 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Product Bug | 8/14/17 7:34 | 8/14/17 8:08 | 3.32 | 1 |
| 977179 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/14/17 7:35 | 8/14/17 8:10 | 2.17 | 1 |
| 977185 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/14/17 7:40 | 8/14/17 8:15 | 3.93 | 1 |
| 977211 | Email | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 8/14/17 8:17 | 8/15/17 16:55 | 0.7 | 1 |
| 977216 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/14/17 8:21 | 8/14/17 9:19 | 8.65 | 1 |
| 977218 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/14/17 8:24 | 8/14/17 9:14 | 0 | 1 |
| 977219 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/14/17 8:24 | 8/14/17 9:13 | 0 | 1 |
| 977223 | Email | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/14/17 8:26 | 8/14/17 11:11 | 8.92 | 1 |
| 977224 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/14/17 8:30 | 8/17/17 18:54 | 77.55 | 1 |
| 977230 | Phone | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/14/17 8:48 | 8/14/17 10:53 | 9.45 | 1 |
| 977232 | Login Page | P5 - Low | Application Message | No Response from User | Tier 1 | Other/No Response | 8/14/17 8:50 | 8/16/17 8:33 | 5.4 | 1 |
| 977272 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Training Needed / User Error | 8/14/17 9:20 | 8/15/17 20:36 | 52.3 | 1 |
| 977283 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/14/17 9:30 | 8/14/17 11:02 | 7.47 | 1 |
| 977286 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/14/17 9:32 | 8/18/17 17:18 | 34.1 | 1 |
| 977288 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 9:36 | 8/14/17 10:44 | 1.4 | 1 |
| 977290 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/14/17 9:38 | 8/16/17 8:37 | 14.65 | 1 |
| 977290 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/14/17 9:38 | 8/16/17 8:37 | 14.65 | 1 |
| 977292 | help.medallia.com | P4 - Medium | Medallia Admin | System Change/Enhancement | Tier 1 | Configuration Change Request | 8/14/17 9:41 | 8/15/17 15:28 | 29 | 1 |
| 977321 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 8/14/17 10:10 | 8/14/17 11:25 | 9.77 | 1 |
| 977324 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/14/17 10:14 | 8/16/17 13:36 | 1.65 | 1 |
| 977325 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/14/17 10:16 | 8/14/17 13:04 | 15.77 | 1 |
| 977325 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/14/17 10:16 | 8/14/17 13:04 | 15.77 | 1 |
| 977325 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/14/17 10:16 | 8/14/17 13:04 | 15.77 | 1 |
| 977328 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 1 | Configuration Change Request | 8/14/17 10:20 | 8/14/17 17:06 | 28.65 | 1 |
| 977338 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 10:38 | 8/14/17 13:45 | 3.18 | 1 |
| 977349 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 10:51 | 8/14/17 11:11 | 2.3 | 1 |
| 977350 | help.medallia.com | P4 - Medium | Partner Admin | Other (Questions, Comments) | Tier 1 | Error Message Missing / Unclear | 8/14/17 10:51 | 8/16/17 15:47 | 22.77 | 1 |
| 977352 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/14/17 10:51 | 8/14/17 12:00 | 7.32 | 1 |
| 977353 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 10:53 | 8/14/17 11:12 | 1.13 | 1 |
| 977358 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/14/17 11:02 | 8/14/17 13:14 | 5.98 | 1 |
| 977360 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 11:04 | 8/18/17 15:34 | 13.57 | 1 |
| 977360 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 11:04 | 8/18/17 15:34 | 13.57 | 1 |
| 977366 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/14/17 11:11 | 8/15/17 5:41 | 1.88 | 1 |
| 977371 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/14/17 11:20 | 8/14/17 19:39 | 4.7 | 1 |
| 977371 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/14/17 11:20 | 8/14/17 19:39 | 4.7 | 1 |
| 977376 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/14/17 11:26 | 8/14/17 12:07 | 2.9 | 1 |
| 977377 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/14/17 11:27 | 8/15/17 5:45 | 6.87 | 1 |
| 977377 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/14/17 11:27 | 8/15/17 5:45 | 6.87 | 1 |
| 977384 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 8/14/17 11:40 | 8/22/17 2:12 | 39.85 | 1 |
| 977384 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 8/14/17 11:40 | 8/22/17 2:12 | 39.85 | 1 |
| 977387 | surveysupport.medallia.com | P5 - Low | Survey Taker | Already Completed | Tier 1 | Training Needed / User Error | 8/14/17 11:43 | 8/15/17 9:39 | 10.83 | 1 |
| 977388 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/14/17 11:44 | 8/14/17 18:38 | 1.93 | 1 |
| 977397 | Email | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/14/17 11:57 | 8/14/17 16:24 | 0 | 1 |
| 977410 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/14/17 12:22 | 8/14/17 13:58 | 13.95 | 1 |
| 977411 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 12:23 | 8/16/17 0:11 | 1.67 | 1 |
| 977417 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Infrastructure Issue | 8/14/17 12:35 | 8/16/17 14:31 | 25.23 | 1 |
| 977418 | Email | P4 - Medium | Medallia Admin | No Response from User | Tier 1 | Other/No Response | 8/14/17 12:38 | 8/18/17 15:36 | 28.38 | 1 |
| 977418 | Email | P4 - Medium | Medallia Admin | No Response from User | Tier 1 | Other/No Response | 8/14/17 12:38 | 8/18/17 15:36 | 28.38 | 1 |
| 977422 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/14/17 12:42 | 8/16/17 16:07 | 50.08 | 1 |
| 977423 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Product Bug | 8/14/17 12:43 | 8/14/17 15:09 | 0 | 1 |
| 977430 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 12:48 | 8/15/17 22:51 | 3.13 | 1 |
| 977430 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 12:48 | 8/15/17 22:51 | 3.13 | 1 |
| 977431 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | | 8/14/17 12:49 | | 16.52 | 1 |
| 977432 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 12:50 | 8/15/17 22:51 | 3.92 | 1 |
| 977432 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 12:50 | 8/15/17 22:51 | 3.92 | 1 |
| 977435 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 8/14/17 12:51 | 8/14/17 16:11 | 7.7 | 1 |
| 977441 | In-App | P5 - Low | Reporting User | Uploads | Tier 1 | Configuration Change Request | 8/14/17 12:58 | 8/14/17 19:30 | 4.27 | 1 |
| 977446 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/14/17 13:16 | 8/14/17 19:25 | 1.87 | 1 |
| 977453 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/14/17 13:21 | 8/21/17 3:36 | 90.68 | 1 |
| 977453 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/14/17 13:21 | 8/21/17 3:36 | 90.68 | 1 |
| 977457 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 13:24 | 8/14/17 16:19 | 8.53 | 1 |
| 977458 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/14/17 13:25 | 8/14/17 14:28 | 0 | 1 |
| 977459 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 8/14/17 13:25 | 8/14/17 21:37 | 13.77 | 1 |
| 977463 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/14/17 13:27 | 8/14/17 19:10 | 55.85 | 1 |
| 977467 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | Configuration Change Request | 8/14/17 13:32 | 8/14/17 15:22 | 2.88 | 1 |
| 977469 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/14/17 13:37 | 8/14/17 19:29 | 4.35 | 1 |
| 977471 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Other/No Response | 8/14/17 13:40 | 8/23/17 1:49 | 85.17 | 1 |
| 977478 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Other/No Response | 8/14/17 13:50 | 8/21/17 13:57 | 13.08 | 1 |
| 977479 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/14/17 13:50 | 8/15/17 10:32 | 20.75 | 1 |
| 977493 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 8/14/17 14:13 | 8/16/17 11:33 | 75.12 | 1 |
| 977493 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 8/14/17 14:13 | 8/16/17 11:33 | 75.12 | 1 |
| 977494 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/14/17 14:14 | 8/15/17 10:23 | 17.27 | 1 |
| 977497 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 14:26 | 8/16/17 3:51 | 6.27 | 1 |
| 977499 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 14:27 | 8/14/17 18:36 | 5.72 | 1 |
| 977509 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/14/17 14:42 | 8/14/17 20:03 | 25.6 | 1 |
| 977509 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/14/17 14:42 | 8/14/17 20:03 | 25.6 | 1 |
| 977521 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/14/17 15:07 | 8/15/17 19:20 | 4.42 | 1 |
| 977523 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 8/14/17 15:13 | 8/14/17 16:24 | 4.37 | 1 |
| 977525 | Mobile App | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/14/17 15:18 | 8/15/17 17:14 | 2.9 | 1 |
| 977525 | Mobile App | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/14/17 15:18 | 8/15/17 17:14 | 2.9 | 1 |
| 977527 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/14/17 15:20 | 8/17/17 14:11 | 2.23 | 1 |
| 977538 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 15:34 | 8/16/17 0:13 | 1.23 | 1 |
| 977546 | Phone | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/14/17 15:53 | 8/14/17 16:03 | 9.47 | 1 |
| 977553 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/14/17 16:08 | 8/14/17 20:19 | 9.42 | 1 |
| 977558 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 16:35 | 8/16/17 0:01 | 3.6 | 1 |
| 977560 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 16:43 | 8/14/17 18:40 | 3.13 | 1 |
| 977564 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/14/17 16:56 | 8/14/17 20:09 | 1.53 | 1 |
| 977575 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Other/No Response | 8/14/17 17:18 | 8/15/17 8:50 | 18.18 | 1 |
| 977577 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/14/17 17:29 | 8/19/17 19:20 | 5.95 | 1 |
| 977598 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 18:09 | 8/15/17 22:57 | 3.75 | 1 |
| 977598 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/14/17 18:09 | 8/15/17 22:57 | 3.75 | 1 |
| 977602 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/14/17 18:31 | 8/17/17 3:41 | 24.78 | 1 |
| 977602 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/14/17 18:31 | 8/17/17 3:41 | 24.78 | 1 |
| 977612 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/14/17 19:12 | 8/14/17 22:25 | 3.92 | 1 |
| 977614 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/14/17 19:20 | 8/14/17 20:41 | 3.8 | 1 |
| 977614 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/14/17 19:20 | 8/14/17 20:41 | 3.8 | 1 |
| 977623 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 19:52 | 8/14/17 23:48 | 5.12 | 1 |
| 977628 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 19:57 | 8/14/17 20:44 | 4.57 | 1 |
| 977628 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/14/17 19:57 | 8/14/17 20:44 | 4.57 | 1 |
| 977632 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/14/17 20:22 | 8/14/17 20:51 | 3.47 | 1 |
| 977633 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/14/17 20:24 | 8/15/17 13:08 | 41.77 | 1 |
| 977633 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/14/17 20:24 | 8/15/17 13:08 | 41.77 | 1 |
| 977640 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 2 | Training Needed / User Error | 8/14/17 20:49 | 8/14/17 21:38 | 5.82 | 1 |
| 977641 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/14/17 20:57 | 8/14/17 21:59 | 3.85 | 1 |
| 977642 | Email | P5 - Low | Survey Taker | Opt-In | Tier 2 | Configuration Defect | 8/14/17 21:11 | 8/14/17 22:32 | 15.15 | 1 |
| 977643 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/14/17 21:17 | 8/14/17 22:07 | 10.52 | 1 |
| 977643 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/14/17 21:17 | 8/14/17 22:07 | 10.52 | 1 |
| 977649 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/14/17 22:01 | 8/14/17 22:37 | 4.37 | 1 |
| 977653 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/14/17 22:08 | 8/14/17 22:41 | 3.58 | 1 |
| 977665 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Configuration Change Request | 8/14/17 23:11 | 8/14/17 23:47 | 2.37 | 1 |
| 977676 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/15/17 0:23 | 8/17/17 17:12 | 43.03 | 1 |
| 977677 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/15/17 0:27 | 8/15/17 0:35 | 1.13 | 1 |
| 977688 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/15/17 1:09 | 8/15/17 1:55 | 13.65 | 1 |
| 977689 | In-App | P5 - Low | Reporting User | Social | Tier 2 | Configuration Change Request | 8/15/17 1:11 | 8/23/17 13:24 | 8.93 | 1 |
| 977689 | In-App | P5 - Low | Reporting User | Social | Tier 2 | Configuration Change Request | 8/15/17 1:11 | 8/23/17 13:24 | 8.93 | 1 |
| 977689 | In-App | P5 - Low | Reporting User | Social | Tier 2 | Configuration Change Request | 8/15/17 1:11 | 8/23/17 13:24 | 8.93 | 1 |
| 977690 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 1:11 | 8/15/17 2:03 | 8.12 | 1 |
| 977691 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 8/15/17 1:16 | 8/15/17 6:47 | 3.2 | 1 |
| 977692 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/15/17 1:20 | 8/15/17 3:19 | 7 | 1 |
| 977693 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/15/17 1:28 | 8/15/17 2:12 | 1.5 | 1 |
| 977694 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/15/17 1:30 | 8/15/17 3:09 | 2.27 | 1 |
| 977696 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/15/17 1:34 | 8/15/17 2:33 | 7.75 | 1 |
| 977698 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/15/17 1:43 | 8/18/17 2:29 | 21.83 | 1 |
| 977698 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/15/17 1:43 | 8/18/17 2:29 | 21.83 | 1 |
| 977700 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/15/17 1:48 | 8/15/17 3:22 | 0.83 | 1 |
| 977706 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/15/17 2:01 | 8/15/17 2:40 | 3.82 | 1 |
| 977711 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 2:35 | 8/15/17 3:26 | 3.17 | 1 |
| 977712 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 2:36 | 8/15/17 3:30 | 3.5 | 1 |
| 977714 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 2:37 | 8/15/17 3:34 | 3.03 | 1 |
| 977718 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/15/17 2:55 | 8/15/17 4:03 | 5.4 | 1 |
| 977721 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 3:08 | 8/15/17 3:36 | 1.68 | 1 |
| 977725 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 3:44 | 8/15/17 4:24 | 0.95 | 1 |
| 977726 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 3:48 | 8/15/17 4:12 | 4.57 | 1 |
| 977731 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/15/17 4:03 | 8/15/17 23:21 | 3.58 | 1 |
| 977732 | Email | P5 - Low | Reporting User | Social | Tier 2 | Other/No Response | 8/15/17 4:08 | 8/21/17 8:46 | 552.68 | 1 |
| 977732 | Email | P5 - Low | Reporting User | Social | Tier 2 | Other/No Response | 8/15/17 4:08 | 8/21/17 8:46 | 552.68 | 1 |
| 977734 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 4:10 | 8/15/17 4:31 | 5.33 | 1 |
| 977735 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 4:13 | 8/15/17 4:34 | 2.77 | 1 |
| 977736 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/15/17 4:18 | 8/15/17 4:36 | 1.33 | 1 |
| 977738 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 2 | Other/No Response | 8/15/17 4:44 | 8/16/17 1:24 | 35.52 | 1 |
| 977738 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 2 | Other/No Response | 8/15/17 4:44 | 8/16/17 1:24 | 35.52 | 1 |
| 977742 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/15/17 4:53 | 8/15/17 7:14 | 7.88 | 1 |
| 977743 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 4:56 | 8/15/17 4:59 | 1.37 | 1 |
| 977749 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/15/17 5:06 | 8/17/17 5:52 | 42.6 | 1 |
| 977750 | Email | P4 - Medium | Corporate Contact | Application Question | Tier 1 | Configuration Change Request | 8/15/17 5:06 | 8/15/17 16:43 | 83.22 | 1 |
| 977757 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 5:26 | 8/15/17 5:55 | 13.52 | 1 |
| 977759 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 5:30 | 8/15/17 5:57 | 2.15 | 1 |
| 977760 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 5:33 | 8/15/17 23:22 | 2.75 | 1 |
| 977760 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 5:33 | 8/15/17 23:22 | 2.75 | 1 |
| 977764 | In-App | P3 - High | Corporate Contact | Issue Investigation | Tier 2 | Other/No Response | 8/15/17 5:41 | | 112.3 | 1 |
| 977765 | Email | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/15/17 5:44 | 8/17/17 2:06 | 23.6 | 1 |
| 977765 | Email | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/15/17 5:44 | 8/17/17 2:06 | 23.6 | 1 |
| 977765 | Email | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/15/17 5:44 | 8/17/17 2:06 | 23.6 | 1 |
| 977779 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | | 8/15/17 6:08 | 8/23/17 10:07 | 16.55 | 1 |
| 977789 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/15/17 6:18 | 8/22/17 11:03 | 147.37 | 1 |
| 977793 | help.medallia.com | P4 - Medium | Medallia Admin | No Response from User | Tier 1 | Other/No Response | 8/15/17 6:25 | 8/17/17 15:51 | 51.65 | 1 |
| 977797 | help.medallia.com | P4 - Medium | Medallia Admin | KnowledgeCenter Access | Tier 1 | Error Message Missing / Unclear | 8/15/17 6:33 | 8/16/17 15:42 | 16.45 | 1 |
| 977799 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 6:36 | 8/15/17 7:02 | 1.32 | 1 |
| 977800 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 6:37 | 8/15/17 7:24 | 0.77 | 1 |
| 977806 | Email | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/15/17 6:42 | 8/16/17 7:04 | 18.48 | 1 |
| 977806 | Email | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/15/17 6:42 | 8/16/17 7:04 | 18.48 | 1 |
| 977815 | Email | P4 - Medium | Corporate Contact | | Tier 1 | | 8/15/17 6:51 | | 14.53 | 1 |
| 977818 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/15/17 6:59 | 8/15/17 7:54 | 1.48 | 1 |
| 977820 | Email | P5 - Low | Survey Taker | Can't Access Survey | Tier 1 | Other/No Response | 8/15/17 7:02 | 8/15/17 7:55 | 1.45 | 1 |
| 977822 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Configuration Change Request | 8/15/17 7:03 | 8/15/17 18:08 | 5.83 | 1 |
| 977824 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/15/17 7:07 | 8/15/17 7:59 | 2.4 | 1 |
| 977826 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/15/17 7:08 | 8/15/17 8:02 | 1.9 | 1 |
| 977828 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Other/No Response | 8/15/17 7:08 | 8/15/17 7:29 | 0.47 | 1 |
| 977835 | Email | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 8/15/17 7:17 | 8/15/17 16:50 | 0 | 1 |
| 977836 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/15/17 7:18 | 8/15/17 10:22 | 9.65 | 1 |
| 977839 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 7:20 | 8/15/17 11:46 | 0.72 | 1 |
| 977842 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 8/15/17 7:27 | 8/15/17 18:18 | 5.92 | 1 |
| 977844 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/15/17 7:36 | 8/16/17 11:28 | 2.13 | 1 |
| 977847 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/15/17 7:42 | | 43.15 | 1 |
| 977854 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/15/17 7:58 | 8/16/17 16:45 | 41.47 | 1 |
| 977870 | In-App | P5 - Low | Reporting User | Uploads | Tier 1 | Other/No Response | 8/15/17 8:30 | 8/15/17 10:28 | 4.02 | 1 |
| 977872 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/15/17 8:32 | 8/15/17 10:32 | 3.82 | 1 |
| 977879 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/15/17 8:41 | 8/15/17 12:25 | 2 | 1 |
| 977880 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/15/17 8:44 | 8/15/17 12:26 | 1.17 | 1 |
| 977884 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/15/17 8:50 | 8/15/17 12:39 | 12.27 | 1 |
| 977885 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/15/17 8:52 | 8/15/17 12:47 | 2.02 | 1 |
| 977886 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/15/17 8:53 | 8/15/17 12:44 | 2.23 | 1 |
| 977887 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | | 8/15/17 8:55 | | 37.25 | 1 |
| 977894 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/15/17 8:59 | 8/15/17 12:47 | 2.53 | 1 |
| 977895 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/15/17 9:01 | 8/15/17 12:49 | 1.77 | 1 |
| 977897 | help.medallia.com | P3 - High | Medallia Admin | System Change/Enhancement | Tier 1 | Configuration Change Request | 8/15/17 9:05 | 8/16/17 16:09 | 17.65 | 1 |
| 977899 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Product Enhancement Request | 8/15/17 9:08 | 8/20/17 23:53 | 10.78 | 1 |
| 977902 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Product Bug | 8/15/17 9:10 | | 17.67 | 1 |
| 977906 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/15/17 9:13 | 8/17/17 15:50 | 50.43 | 1 |
| 977906 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/15/17 9:13 | 8/17/17 15:50 | 50.43 | 1 |
| 977906 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/15/17 9:13 | 8/17/17 15:50 | 50.43 | 1 |
| 977912 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/15/17 9:28 | 8/15/17 12:58 | 1.75 | 1 |
| 977914 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/15/17 9:30 | 8/21/17 11:07 | 19.85 | 1 |
| 977918 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/15/17 9:32 | 8/15/17 13:03 | 2.27 | 1 |
| 977948 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/15/17 9:43 | 8/15/17 13:07 | 3.5 | 1 |
| 977957 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/15/17 9:55 | 8/15/17 17:36 | 38.05 | 1 |
| 977963 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/15/17 10:07 | 8/17/17 9:24 | 64.42 | 1 |
| 977979 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/15/17 10:38 | 8/15/17 15:15 | 2.38 | 1 |
| 977998 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/15/17 10:49 | 8/15/17 15:23 | 8.4 | 1 |
| 978000 | Email | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/15/17 10:51 | 8/15/17 23:25 | 2.3 | 1 |
| 978003 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/15/17 10:54 | 8/15/17 18:46 | 3.57 | 1 |
| 978011 | help.medallia.com | P3 - High | Medallia Admin | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/15/17 11:09 | | 36.72 | 1 |
| 978018 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/15/17 11:13 | 8/21/17 21:55 | 1.53 | 1 |
| 978021 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/15/17 11:16 | 8/15/17 15:03 | 3.47 | 1 |
| 978022 | Email | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 1 | Configuration Change Request | 8/15/17 11:16 | 8/22/17 3:56 | 57.43 | 1 |
| 978023 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 8/15/17 11:16 | 8/18/17 10:40 | 13.9 | 1 |
| 978035 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Training Needed / User Error | 8/15/17 11:32 | 8/21/17 23:44 | 3.78 | 1 |
| 978050 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 12:05 | 8/15/17 13:35 | 0.9 | 1 |
| 978055 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 12:20 | 8/15/17 14:25 | 2.15 | 1 |
| 978106 | surveysupport.medallia.com | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/15/17 13:12 | 8/15/17 20:24 | 5.12 | 1 |
| 978114 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/15/17 13:23 | 8/15/17 15:50 | 0 | 1 |
| 978116 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/15/17 13:31 | 8/21/17 16:00 | 90.53 | 1 |
| 978116 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/15/17 13:31 | 8/21/17 16:00 | 90.53 | 1 |
| 978117 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/15/17 13:32 | 8/15/17 15:10 | 2.07 | 1 |
| 978125 | In-App | P3 - High | Corporate Contact | Program Maintenance | Tier 1 | Customer Data Missing / Incorrect | 8/15/17 13:56 | 8/15/17 15:42 | 18.95 | 1 |
| 978131 | Email | P5 - Low | Survey Taker | Change Survey Language | Tier 2 | Training Needed / User Error | 8/15/17 14:01 | 8/22/17 15:19 | 1.7 | 1 |
| 978133 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Training Needed / User Error | 8/15/17 14:02 | | 67.13 | 1 |
| 978133 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Training Needed / User Error | 8/15/17 14:02 | | 67.13 | 1 |
| 978133 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Training Needed / User Error | 8/15/17 14:02 | | 67.13 | 1 |
| 978135 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/15/17 14:06 | 8/15/17 18:34 | 15.08 | 1 |
| 978143 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Configuration Change Request | 8/15/17 14:30 | 8/16/17 14:24 | 13.1 | 1 |
| 978146 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 14:37 | 8/15/17 16:28 | 4.47 | 1 |
| 978153 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/15/17 15:06 | 8/15/17 18:55 | 12.23 | 1 |
| 978154 | help.medallia.com | P3 - High | Partner Admin | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/15/17 15:08 | 8/21/17 15:53 | 90 | 1 |
| 978154 | help.medallia.com | P3 - High | Partner Admin | Application Question | Tier 2 | Documentation Missing / Incorrect | 8/15/17 15:08 | 8/21/17 15:53 | 90 | 1 |
| 978156 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 8/15/17 15:12 | 8/15/17 18:51 | 3.53 | 1 |
| 978159 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 1 | Training Needed / User Error | 8/15/17 15:16 | 8/21/17 16:51 | 41.27 | 1 |
| 978159 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 1 | Training Needed / User Error | 8/15/17 15:16 | 8/21/17 16:51 | 41.27 | 1 |
| 978159 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 1 | Training Needed / User Error | 8/15/17 15:16 | 8/21/17 16:51 | 41.27 | 1 |
| 978172 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/15/17 15:51 | 8/17/17 20:23 | 151.8 | 1 |
| 978183 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/15/17 16:13 | 8/22/17 18:44 | 47.47 | 1 |
| 978184 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/15/17 16:16 | 8/15/17 23:58 | 1.4 | 1 |
| 978188 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/15/17 16:27 | 8/15/17 16:54 | 2.03 | 1 |
| 978193 | Email | P5 - Low | Survey Taker | Can't Progress Survey | Tier 1 | Other/No Response | 8/15/17 16:36 | 8/15/17 16:52 | 2.87 | 1 |
| 978196 | Email | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Other/No Response | 8/15/17 16:41 | 8/17/17 13:28 | 29.58 | 1 |
| 978202 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/15/17 17:02 | 8/20/17 17:16 | 6.85 | 1 |
| 978203 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 1 | Other/No Response | 8/15/17 17:06 | 8/16/17 21:42 | 14.22 | 1 |
| 978208 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/15/17 17:30 | 8/16/17 10:21 | 5.77 | 1 |
| 978214 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/15/17 18:09 | 8/15/17 18:31 | 10.52 | 1 |
| 978215 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/15/17 18:09 | 8/15/17 18:48 | 6.23 | 1 |
| 978235 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/15/17 19:25 | 8/15/17 20:02 | 5.78 | 1 |
| 978242 | Email | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/15/17 19:48 | 8/15/17 22:52 | 9.82 | 1 |
| 978246 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Customer Data Missing / Incorrect | 8/15/17 20:26 | 8/16/17 1:18 | 2.03 | 1 |
| 978252 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/15/17 20:49 | 8/21/17 7:05 | 1.05 | 1 |
| 978254 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Training Needed / User Error | 8/15/17 20:59 | 8/16/17 1:15 | 1.7 | 1 |
| 978261 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/15/17 21:56 | 8/15/17 22:49 | 5.53 | 1 |
| 978263 | help.medallia.com | P4 - Medium | Partner Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/15/17 22:01 | 8/15/17 23:23 | 20.95 | 1 |
| 978263 | help.medallia.com | P4 - Medium | Partner Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/15/17 22:01 | 8/15/17 23:23 | 20.95 | 1 |
| 978269 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/15/17 23:05 | 8/15/17 23:30 | 3.87 | 1 |
| 978270 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/15/17 23:06 | 8/15/17 23:18 | 4.22 | 1 |
| 978279 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 23:38 | 8/15/17 23:49 | 6.92 | 1 |
| 978280 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/15/17 23:39 | 8/15/17 23:51 | 1.33 | 1 |
| 978281 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 2 | Other/No Response | 8/15/17 23:51 | 8/18/17 7:54 | 13.25 | 1 |
| 978288 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 0:02 | 8/16/17 1:56 | 2.43 | 1 |
| 978289 | surveysupport.medallia.com | P5 - Low | Survey Taker | Change Survey Language | Tier 1 | Other/No Response | 8/16/17 0:08 | 8/16/17 2:17 | 16.85 | 1 |
| 978295 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/16/17 0:31 | 8/16/17 1:10 | 6.18 | 1 |
| 978298 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/16/17 0:42 | 8/16/17 1:58 | 1.02 | 1 |
| 978306 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 1:12 | 8/16/17 4:03 | 53 | 1 |
| 978316 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Other/No Response | 8/16/17 1:34 | 8/16/17 8:07 | 1.4 | 1 |
| 978318 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | Training Needed / User Error | 8/16/17 1:36 | 8/21/17 10:33 | 31.73 | 1 |
| 978322 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/16/17 1:51 | 8/16/17 3:04 | 3.77 | 1 |
| 978324 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 1:54 | 8/16/17 2:15 | 1.57 | 1 |
| 978330 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 2:06 | 8/16/17 2:19 | 2.07 | 1 |
| 978334 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 2:27 | 8/16/17 2:55 | 2.67 | 1 |
| 978338 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/16/17 2:35 | 8/16/17 3:07 | 3.28 | 1 |
| 978340 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/16/17 2:43 | 8/16/17 3:14 | 6.32 | 1 |
| 978346 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/16/17 2:59 | 8/16/17 3:13 | 7.8 | 1 |
| 978354 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/16/17 3:24 | 8/16/17 3:49 | 2.4 | 1 |
| 978355 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/16/17 3:25 | 8/16/17 3:52 | 1.57 | 1 |
| 978356 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 3:25 | 8/16/17 3:55 | 2.9 | 1 |
| 978360 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/16/17 3:35 | | 11.87 | 1 |
| 978360 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/16/17 3:35 | | 11.87 | 1 |
| 978363 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/16/17 3:43 | 8/16/17 4:41 | 4.42 | 1 |
| 978363 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/16/17 3:43 | 8/16/17 4:41 | 4.42 | 1 |
| 978365 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 3:50 | 8/16/17 4:11 | 0.8 | 1 |
| 978367 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/16/17 3:57 | 8/16/17 4:13 | 1.33 | 1 |
| 978368 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/16/17 3:58 | 8/16/17 4:15 | 1.7 | 1 |
| 978370 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/16/17 4:06 | 8/16/17 5:00 | 6.2 | 1 |
| 978371 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/16/17 4:06 | 8/18/17 0:29 | 8.67 | 1 |
| 978371 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/16/17 4:06 | 8/18/17 0:29 | 8.67 | 1 |
| 978371 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/16/17 4:06 | 8/18/17 0:29 | 8.67 | 1 |
| 978379 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/16/17 4:56 | 8/16/17 5:30 | 6.68 | 1 |
| 978388 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/16/17 5:14 | 8/16/17 6:48 | 9.57 | 1 |
| 978394 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/16/17 5:19 | | 49.95 | 1 |
| 978395 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/16/17 5:20 | 8/16/17 6:13 | 4.92 | 1 |
| 978396 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 2 | Other/No Response | 8/16/17 5:21 | 8/17/17 2:58 | 35.9 | 1 |
| 978407 | surveysupport.medallia.com | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/16/17 6:02 | 8/16/17 6:19 | 4.33 | 1 |
| 978414 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/16/17 6:17 | 8/16/17 6:28 | 5.07 | 1 |
| 978416 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/16/17 6:19 | 8/16/17 6:39 | 4.08 | 1 |
| 978434 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/16/17 6:58 | 8/16/17 7:09 | 7.02 | 1 |
| 978434 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/16/17 6:58 | 8/16/17 7:09 | 7.02 | 1 |
| 978437 | help.medallia.com | P2 - Urgent | | | Tier 2 | | 8/16/17 7:02 | | 55.78 | 1 |
| 978437 | help.medallia.com | P2 - Urgent | | | Tier 2 | | 8/16/17 7:02 | | 55.78 | 1 |
| 978442 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 7:11 | 8/16/17 7:56 | 10.97 | 1 |
| 978451 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 1 | Training Needed / User Error | 8/16/17 7:22 | 8/16/17 7:30 | 6.92 | 1 |
| 978466 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Product Bug | 8/16/17 7:55 | 8/16/17 8:07 | 9.53 | 1 |
| 978477 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/16/17 8:06 | 8/17/17 1:45 | 16.17 | 1 |
| 978477 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/16/17 8:06 | 8/17/17 1:45 | 16.17 | 1 |
| 978501 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 8:13 | 8/16/17 8:35 | 1.37 | 1 |
| 978502 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/16/17 8:13 | 8/16/17 8:40 | 5.45 | 1 |
| 978502 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/16/17 8:13 | 8/16/17 8:40 | 5.45 | 1 |
| 978504 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/16/17 8:19 | 8/16/17 8:46 | 4.82 | 1 |
| 978507 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/16/17 8:21 | 8/16/17 9:01 | 17.32 | 1 |
| 978512 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/16/17 8:27 | 8/16/17 16:16 | 2.05 | 1 |
| 978513 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/16/17 8:29 | 8/16/17 9:38 | 4.2 | 1 |
| 978525 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/16/17 8:43 | 8/16/17 16:20 | 3.7 | 1 |
| 978539 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/16/17 9:05 | 8/17/17 11:23 | 5.08 | 1 |
| 978545 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/16/17 9:08 | 8/16/17 9:49 | 4.67 | 1 |
| 978548 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/16/17 9:10 | 8/16/17 9:53 | 3.25 | 1 |
| 978559 | In-App | P4 - Medium | Corporate Contact | Program Maintenance | Tier 1 | | 8/16/17 9:22 | | 75.45 | 1 |
| 978560 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/16/17 9:29 | 8/17/17 9:37 | 14.65 | 1 |
| 978563 | help.medallia.com | P4 - Medium | Medallia Admin | System Change/Enhancement | Tier 2 | Infrastructure Issue | 8/16/17 9:33 | 8/18/17 6:23 | 57.15 | 1 |
| 978572 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Product Enhancement Request | 8/16/17 9:45 | 8/18/17 10:46 | 33.8 | 1 |
| 978589 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/16/17 9:48 | 8/21/17 10:34 | 106.93 | 1 |
| 978608 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Product Bug | 8/16/17 9:54 | 8/22/17 17:09 | 6.58 | 1 |
| 978610 | help.medallia.com | P3 - High | Partner Admin | System Change/Enhancement | Tier 2 | Configuration Change Request | 8/16/17 9:56 | 8/18/17 15:23 | 25.02 | 1 |
| 978615 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Configuration Change Request | 8/16/17 10:02 | 8/18/17 10:21 | 85.42 | 1 |
| 978624 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/16/17 10:24 | 8/16/17 10:53 | 2.87 | 1 |
| 978638 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/16/17 10:27 | 8/21/17 10:25 | 94.85 | 1 |
| 978645 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/16/17 10:37 | 8/16/17 10:55 | 1.75 | 1 |
| 978649 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/16/17 10:41 | 8/18/17 5:45 | 73.95 | 1 |
| 978685 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/16/17 10:44 | 8/16/17 11:05 | 5.12 | 1 |
| 978687 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/16/17 10:45 | 8/16/17 11:08 | 2.23 | 1 |
| 978689 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/16/17 10:51 | 8/16/17 11:24 | 4.25 | 1 |
| 978690 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/16/17 10:52 | 8/16/17 11:28 | 3.88 | 1 |
| 978692 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/16/17 10:53 | 8/17/17 11:31 | 4.83 | 1 |
| 978698 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/16/17 11:00 | 8/16/17 11:41 | 1.33 | 1 |
| 978703 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/16/17 11:09 | 8/16/17 11:42 | 1.08 | 1 |
| 978711 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 2 | Configuration Change Request | 8/16/17 11:18 | 8/16/17 18:41 | 14.4 | 1 |
| 978712 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/16/17 11:20 | 8/16/17 13:38 | 1.28 | 1 |
| 978721 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/16/17 11:32 | 8/21/17 3:56 | 31.03 | 1 |
| 978724 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/16/17 11:40 | 8/16/17 13:53 | 12.22 | 1 |
| 978728 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/16/17 11:47 | 8/16/17 14:01 | 7.83 | 1 |
| 978730 | Email | P5 - Low | Survey Taker | Can't Access Survey | Tier 1 | Training Needed / User Error | 8/16/17 11:51 | 8/21/17 15:46 | 57.8 | 1 |
| 978734 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/16/17 11:58 | 8/16/17 14:38 | 4.87 | 1 |
| 978738 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/16/17 12:01 | 8/16/17 14:08 | 6.05 | 1 |
| 978738 | Mobile App | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/16/17 12:01 | 8/16/17 14:08 | 6.05 | 1 |
| 978740 | Email | P5 - Low | Survey Taker | Opt-In | Tier 1 | Training Needed / User Error | 8/16/17 12:03 | 8/16/17 18:48 | 40.18 | 1 |
| 978741 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/16/17 12:04 | 8/17/17 15:32 | 3.15 | 1 |
| 978746 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 8/16/17 12:21 | 8/16/17 16:28 | 5.78 | 1 |
| 978747 | In-App | P5 - Low | Reporting User | Application Question | Tier 2 | Training Needed / User Error | 8/16/17 12:21 | 8/22/17 11:05 | 25.5 | 1 |
| 978747 | In-App | P5 - Low | Reporting User | Application Question | Tier 2 | Training Needed / User Error | 8/16/17 12:21 | 8/22/17 11:05 | 25.5 | 1 |
| 978754 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/16/17 12:42 | 8/17/17 15:37 | 15.7 | 1 |
| 978755 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/16/17 12:43 | | 84.37 | 1 |
| 978757 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/16/17 12:46 | 8/18/17 10:55 | 17.83 | 1 |
| 978758 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | | 8/16/17 12:50 | | 71.55 | 1 |
| 978766 | Mobile App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/16/17 13:07 | 8/16/17 15:33 | 18.93 | 1 |
| 978767 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/16/17 13:08 | 8/17/17 23:16 | 25.82 | 1 |
| 978767 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/16/17 13:08 | 8/17/17 23:16 | 25.82 | 1 |
| 978767 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/16/17 13:08 | 8/17/17 23:16 | 25.82 | 1 |
| 978774 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Product Enhancement Request | 8/16/17 13:15 | 8/17/17 15:48 | 6.7 | 1 |
| 978775 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Other/No Response | 8/16/17 13:15 | | 15.08 | 1 |
| 978786 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Product Bug | 8/16/17 13:41 | 8/16/17 16:55 | 0.55 | 1 |
| 978790 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/16/17 13:51 | 8/16/17 15:59 | 3.22 | 1 |
| 978795 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/16/17 14:01 | 8/16/17 17:14 | 6.53 | 1 |
| 978821 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/16/17 15:11 | 8/16/17 17:07 | 11.42 | 1 |
| 978826 | Mobile App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/16/17 15:16 | 8/17/17 0:16 | 4.22 | 1 |
| 978828 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/16/17 15:18 | 8/16/17 16:47 | 2.22 | 1 |
| 978829 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/16/17 15:24 | 8/17/17 0:34 | 22.18 | 1 |
| 978829 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/16/17 15:24 | 8/17/17 0:34 | 22.18 | 1 |
| 978830 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/16/17 15:29 | 8/21/17 22:40 | 47.3 | 1 |
| 978830 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/16/17 15:29 | 8/21/17 22:40 | 47.3 | 1 |
| 978830 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Other/No Response | 8/16/17 15:29 | 8/21/17 22:40 | 47.3 | 1 |
| 978928 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/16/17 16:12 | 8/17/17 18:11 | 93.78 | 1 |
| 978930 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/16/17 16:21 | 8/20/17 22:17 | 7.65 | 1 |
| 978934 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/16/17 16:38 | 8/16/17 17:55 | 7.3 | 1 |
| 978935 | Email | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Training Needed / User Error | 8/16/17 16:49 | 8/16/17 22:58 | 7.5 | 1 |
| 978966 | Email | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/16/17 19:29 | 8/16/17 20:56 | 8.97 | 1 |
| 978968 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/16/17 19:32 | | 106.07 | 1 |
| 978968 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/16/17 19:32 | | 106.07 | 1 |
| 978968 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/16/17 19:32 | | 106.07 | 1 |
| 978983 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/16/17 20:21 | 8/16/17 23:32 | 9.38 | 1 |
| 979015 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/16/17 23:06 | 8/16/17 23:25 | 1.92 | 1 |
| 979024 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/16/17 23:53 | 8/17/17 2:33 | 3.92 | 1 |
| 979027 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/16/17 23:59 | 8/17/17 0:52 | 5.05 | 1 |
| 979037 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/17/17 0:36 | 8/17/17 1:10 | 2.57 | 1 |
| 979037 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/17/17 0:36 | 8/17/17 1:10 | 2.57 | 1 |
| 979041 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/17/17 0:56 | 8/17/17 1:42 | 1.23 | 1 |
| 979042 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 1:05 | 8/17/17 1:44 | 2.47 | 1 |
| 979045 | In-App | P4 - Medium | Partner Admin | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/17/17 1:23 | 8/17/17 7:31 | 2.75 | 1 |
| 979046 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/17/17 1:26 | 8/17/17 1:47 | 2.17 | 1 |
| 979047 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 1:33 | 8/17/17 1:49 | 1.13 | 1 |
| 979055 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 2:08 | 8/17/17 2:53 | 1.7 | 1 |
| 979057 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 2:20 | 8/17/17 2:55 | 1.73 | 1 |
| 979058 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 2:21 | 8/17/17 2:57 | 1.45 | 1 |
| 979059 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 2:22 | 8/17/17 3:08 | 2.55 | 1 |
| 979060 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 2:26 | 8/17/17 3:13 | 1.33 | 1 |
| 979064 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 2:29 | 8/17/17 3:15 | 1.6 | 1 |
| 979066 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/17/17 2:31 | 8/17/17 2:41 | 3.88 | 1 |
| 979066 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/17/17 2:31 | 8/17/17 2:41 | 3.88 | 1 |
| 979067 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 2:36 | 8/17/17 3:17 | 1.32 | 1 |
| 979068 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 2:37 | 8/17/17 3:19 | 1.55 | 1 |
| 979071 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/17/17 2:48 | 8/17/17 2:54 | 3.48 | 1 |
| 979077 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/17/17 3:01 | 8/17/17 7:12 | 2.4 | 1 |
| 979078 | help.medallia.com | P4 - Medium | Self-Service Admin | KnowledgeCenter Access | Tier 1 | Training Needed / User Error | 8/17/17 3:04 | 8/17/17 7:31 | 5.38 | 1 |
| 979082 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 3:10 | 8/17/17 3:26 | 6.22 | 1 |
| 979088 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/17/17 3:31 | 8/20/17 17:20 | 41.03 | 1 |
| 979088 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/17/17 3:31 | 8/20/17 17:20 | 41.03 | 1 |
| 979089 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 3:36 | 8/17/17 3:44 | 1.22 | 1 |
| 979090 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/17/17 3:38 | 8/17/17 4:14 | 2.7 | 1 |
| 979094 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/17/17 4:01 | 8/17/17 5:39 | 18.13 | 1 |
| 979100 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 4:28 | 8/17/17 5:12 | 0.7 | 1 |
| 979102 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 4:30 | 8/17/17 5:46 | 5.68 | 1 |
| 979105 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/17/17 4:32 | 8/17/17 6:05 | 3.2 | 1 |
| 979107 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 4:42 | 8/17/17 5:53 | 2.72 | 1 |
| 979108 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/17/17 4:43 | 8/18/17 8:20 | 25.7 | 1 |
| 979109 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/17/17 4:45 | 8/21/17 14:09 | 51.62 | 1 |
| 979111 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/17/17 4:48 | 8/17/17 5:34 | 1.93 | 1 |
| 979114 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/17/17 4:53 | 8/17/17 6:09 | 3.28 | 1 |
| 979115 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/17/17 5:02 | 8/17/17 7:18 | 11.52 | 1 |
| 979117 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 5:06 | 8/17/17 5:36 | 1.92 | 1 |
| 979119 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/17/17 5:11 | | 46.98 | 1 |
| 979119 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/17/17 5:11 | | 46.98 | 1 |
| 979120 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/17/17 5:11 | 8/17/17 6:59 | 2.07 | 1 |
| 979122 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/17/17 5:15 | 8/17/17 5:39 | 2.88 | 1 |
| 979144 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/17/17 6:00 | 8/18/17 5:47 | 10.57 | 1 |
| 979144 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/17/17 6:00 | 8/18/17 5:47 | 10.57 | 1 |
| 979162 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/17/17 6:30 | 8/18/17 4:48 | 36.2 | 1 |
| 979162 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/17/17 6:30 | 8/18/17 4:48 | 36.2 | 1 |
| 979162 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/17/17 6:30 | 8/18/17 4:48 | 36.2 | 1 |
| 979165 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/17/17 6:33 | 8/17/17 7:46 | 3.47 | 1 |
| 979168 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/17/17 6:35 | 8/17/17 7:14 | 1.85 | 1 |
| 979177 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/17/17 6:49 | 8/17/17 7:52 | 5.25 | 1 |
| 979196 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/17/17 7:15 | 8/17/17 8:18 | 3.6 | 1 |
| 979196 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/17/17 7:15 | 8/17/17 8:18 | 3.6 | 1 |
| 979200 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Product Bug | 8/17/17 7:20 | 8/17/17 9:16 | 11.38 | 1 |
| 979205 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 2 | Training Needed / User Error | 8/17/17 7:28 | 8/23/17 13:21 | 24.2 | 1 |
| 979208 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/17/17 7:35 | 8/17/17 8:14 | 13.6 | 1 |
| 979209 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/17/17 7:36 | 8/17/17 15:40 | 5.9 | 1 |
| 979219 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 2 | Product Bug | 8/17/17 7:47 | 8/21/17 13:21 | 55.47 | 1 |
| 979235 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/17/17 8:10 | 8/17/17 8:21 | 2.53 | 1 |
| 979248 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 8:25 | | 37.25 | 1 |
| 979251 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Customer Data Missing / Incorrect | 8/17/17 8:30 | 8/17/17 15:44 | 10.83 | 1 |
| 979272 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 2 | Training Needed / User Error | 8/17/17 9:13 | 8/18/17 3:51 | 40.37 | 1 |
| 979282 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Other/No Response | 8/17/17 9:38 | 8/17/17 16:20 | 7.35 | 1 |
| 979288 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 2 | Configuration Change Request | 8/17/17 9:47 | 8/18/17 14:34 | 7.32 | 1 |
| 979292 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/17/17 9:53 | 8/17/17 10:40 | 13.98 | 1 |
| 979292 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/17/17 9:53 | 8/17/17 10:40 | 13.98 | 1 |
| 979299 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/17/17 10:02 | 8/17/17 11:34 | 2.33 | 1 |
| 979309 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/17/17 10:20 | 8/17/17 13:09 | 6.15 | 1 |
| 979314 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/17/17 10:31 | 8/17/17 10:58 | 0 | 1 |
| 979316 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 1 | Configuration Change Request | 8/17/17 10:32 | 8/17/17 21:10 | 8.93 | 1 |
| 979316 | In-App | P4 - Medium | Corporate Contact | Application Question | Tier 1 | Configuration Change Request | 8/17/17 10:32 | 8/17/17 21:10 | 8.93 | 1 |
| 979325 | In-App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/17/17 10:48 | 8/17/17 13:14 | 2.42 | 1 |
| 979326 | In-App | P4 - Medium | Corporate Contact | Other (Questions, Comments) | Tier 2 | | 8/17/17 10:48 | | 22.78 | 1 |
| 979327 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Product Bug | 8/17/17 10:48 | 8/17/17 14:32 | 4.7 | 1 |
| 979332 | In-App | P5 - Low | Reporting User | Uploads | Tier 1 | Training Needed / User Error | 8/17/17 10:57 | 8/20/17 17:44 | 5.5 | 1 |
| 979332 | In-App | P5 - Low | Reporting User | Uploads | Tier 1 | Training Needed / User Error | 8/17/17 10:57 | 8/20/17 17:44 | 5.5 | 1 |
| 979340 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/17/17 11:24 | 8/17/17 11:51 | 10.55 | 1 |
| 979365 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Configuration Change Request | 8/17/17 11:50 | 8/17/17 14:42 | 5.62 | 1 |
| 979369 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Other/No Response | 8/17/17 11:59 | 8/19/17 5:21 | 8.75 | 1 |
| 979369 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Other/No Response | 8/17/17 11:59 | 8/19/17 5:21 | 8.75 | 1 |
| 979387 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/17/17 12:24 | 8/17/17 18:50 | 5.82 | 1 |
| 979395 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Customer Data Missing / Incorrect | 8/17/17 12:40 | 8/17/17 14:58 | 4.62 | 1 |
| 979400 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | | 8/17/17 12:58 | | 8.53 | 1 |
| 979413 | Mobile App | P5 - Low | Reporting User | Account changes | Tier 2 | Configuration Change Request | 8/17/17 13:11 | 8/17/17 21:15 | 20.97 | 1 |
| 979417 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 8/17/17 13:21 | 8/17/17 20:58 | 7.48 | 1 |
| 979418 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | Configuration Change Request | 8/17/17 13:22 | 8/17/17 22:44 | 19.85 | 1 |
| 979419 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/17/17 13:23 | 8/17/17 14:09 | 1.42 | 1 |
| 979446 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Configuration Change Request | 8/17/17 13:58 | 8/17/17 21:33 | 5.47 | 1 |
| 979456 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Product Enhancement Request | 8/17/17 14:21 | 8/21/17 14:00 | 31.9 | 0 |
| 979457 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/17/17 14:22 | 8/18/17 10:43 | 6.92 | 1 |
| 979461 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | | 8/17/17 14:28 | 8/21/17 20:18 | 25.68 | 1 |
| 979463 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/17/17 14:33 | 8/17/17 19:07 | 5.35 | 1 |
| 979466 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Configuration Defect | 8/17/17 14:41 | 8/17/17 19:24 | 11.77 | 1 |
| 979475 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/17/17 15:03 | 8/17/17 17:07 | 0 | 1 |
| 979487 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Product Bug | 8/17/17 15:17 | 8/18/17 4:52 | 16.8 | 1 |
| 979491 | Mobile App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/17/17 15:31 | 8/18/17 0:59 | 13.5 | 1 |
| 979491 | Mobile App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/17/17 15:31 | 8/18/17 0:59 | 13.5 | 1 |
| 979524 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/17/17 16:40 | | 26.48 | 1 |
| 979530 | Mobile App | P5 - Low | Reporting User | New User Request | Tier 2 | Training Needed / User Error | 8/17/17 16:50 | 8/23/17 16:52 | 13.22 | 1 |
| 979580 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | | 8/17/17 17:44 | | 30.33 | 1 |
| 979584 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/17/17 17:51 | 8/17/17 20:11 | 26.12 | 1 |
| 979600 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/17/17 18:00 | 8/23/17 11:44 | 36.02 | 1 |
| 979605 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/17/17 18:36 | 8/23/17 12:02 | 39.62 | 1 |
| 979608 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/17/17 18:56 | 8/17/17 20:19 | 7.77 | 1 |
| 979624 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/17/17 19:25 | 8/23/17 17:02 | 43.83 | 1 |
| 979624 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/17/17 19:25 | 8/23/17 17:02 | 43.83 | 1 |
| 979624 | In-App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/17/17 19:25 | 8/23/17 17:02 | 43.83 | 1 |
| 979626 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Defect | 8/17/17 19:35 | 8/17/17 20:24 | 4.03 | 1 |
| 979626 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Defect | 8/17/17 19:35 | 8/17/17 20:24 | 4.03 | 1 |
| 979628 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/17/17 19:46 | 8/17/17 21:03 | 4.13 | 1 |
| 979634 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/17/17 20:05 | 8/20/17 16:07 | 8.85 | 1 |
| 979636 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Change Request | 8/17/17 20:09 | 8/17/17 20:27 | 2.05 | 1 |
| 979643 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/17/17 20:40 | 8/17/17 20:55 | 3.75 | 1 |
| 979654 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/17/17 21:50 | 8/18/17 1:37 | 1.2 | 1 |
| 979662 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/17/17 22:29 | 8/20/17 17:12 | 36.85 | 1 |
| 979662 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/17/17 22:29 | 8/20/17 17:12 | 36.85 | 1 |
| 979662 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/17/17 22:29 | 8/20/17 17:12 | 36.85 | 1 |
| 979669 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/17/17 23:14 | 8/18/17 3:38 | 6.87 | 1 |
| 979670 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/17/17 23:21 | | 37.03 | 1 |
| 979670 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/17/17 23:21 | | 37.03 | 1 |
| 979675 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/17/17 23:55 | 8/18/17 6:55 | 5.37 | 1 |
| 979675 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/17/17 23:55 | 8/18/17 6:55 | 5.37 | 1 |
| 979681 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/18/17 0:32 | 8/18/17 4:08 | 6.77 | 1 |
| 979685 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/18/17 0:49 | 8/18/17 3:15 | 1.55 | 1 |
| 979692 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/18/17 1:25 | 8/18/17 10:19 | 14.57 | 1 |
| 979693 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/18/17 1:31 | 8/18/17 3:14 | 1.4 | 1 |
| 979695 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/18/17 1:43 | 8/18/17 3:13 | 1.38 | 1 |
| 979695 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/18/17 1:43 | 8/18/17 3:13 | 1.38 | 1 |
| 979702 | Email | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/18/17 2:18 | 8/18/17 4:33 | 16.82 | 1 |
| 979723 | In-App | P5 - Low | Reporting User | Issue Investigation | Tier 1 | 3rd Party / Vendor Issue | 8/18/17 3:33 | 8/18/17 7:10 | 6.68 | 1 |
| 979730 | help.medallia.com | P4 - Medium | | | Tier 1 | | 8/18/17 3:58 | | 24.87 | 1 |
| 979733 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/18/17 4:05 | 8/22/17 17:16 | 45.32 | 1 |
| 979736 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/18/17 4:09 | 8/18/17 7:10 | 4.42 | 1 |
| 979737 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/18/17 4:09 | 8/18/17 7:12 | 1.67 | 1 |
| 979738 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/18/17 4:11 | 8/18/17 7:14 | 1.52 | 1 |
| 979747 | help.medallia.com | P4 - Medium | | | Tier 1 | | 8/18/17 4:37 | | 40.68 | 1 |
| 979775 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/18/17 6:29 | 8/19/17 2:44 | 21.35 | 1 |
| 979777 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/18/17 6:36 | 8/18/17 6:59 | 4.65 | 1 |
| 979782 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/18/17 6:46 | 8/21/17 1:25 | 13.1 | 1 |
| 979783 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Customer Data Missing / Incorrect | 8/18/17 6:53 | 8/20/17 19:54 | 144 | 1 |
| 979785 | help.medallia.com | P4 - Medium | | | Tier 1 | | 8/18/17 6:58 | | 14.9 | 1 |
| 979786 | help.medallia.com | P4 - Medium | Medallia Admin | No Response from User | Tier 1 | Other/No Response | 8/18/17 6:58 | 8/23/17 0:12 | 19.52 | 1 |
| 979786 | help.medallia.com | P4 - Medium | Medallia Admin | No Response from User | Tier 1 | Other/No Response | 8/18/17 6:58 | 8/23/17 0:12 | 19.52 | 1 |
| 979787 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/18/17 6:59 | 8/18/17 8:19 | 30.38 | 1 |
| 979796 | Email | P5 - Low | Reporting User | Exports | Tier 2 | Product Bug | 8/18/17 7:20 | 8/18/17 15:35 | 6.02 | 1 |
| 979803 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/18/17 7:39 | 8/18/17 8:00 | 2.67 | 1 |
| 979823 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/18/17 8:12 | 8/18/17 9:07 | 15.4 | 1 |
| 979832 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/18/17 8:30 | 8/18/17 10:23 | 1.72 | 1 |
| 979834 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/18/17 8:34 | 8/18/17 10:23 | 2.8 | 1 |
| 979846 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/18/17 9:10 | 8/21/17 9:43 | 2.52 | 1 |
| 979849 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/18/17 9:13 | 8/18/17 10:29 | 1 | 1 |
| 979853 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Configuration Defect | 8/18/17 9:19 | 8/18/17 10:28 | 43.27 | 1 |
| 979855 | Email | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/18/17 9:20 | 8/21/17 7:51 | 32.67 | 1 |
| 979855 | Email | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/18/17 9:20 | 8/21/17 7:51 | 32.67 | 1 |
| 979865 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/18/17 9:50 | 8/18/17 10:49 | 3.33 | 1 |
| 979874 | help.medallia.com | P3 - High | Medallia Admin | Application Question | Tier 2 | Training Needed / User Error | 8/18/17 10:02 | 8/21/17 9:32 | 0 | 1 |
| 979875 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/18/17 10:05 | 8/18/17 10:37 | 2.87 | 1 |
| 979890 | help.medallia.com | P3 - High | Partner Admin | Issue Investigation | Tier 1 | Training Needed / User Error | 8/18/17 10:35 | 8/23/17 11:07 | 23.62 | 1 |
| 979891 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 2 | | 8/18/17 10:39 | | 54.85 | 1 |
| 979893 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Configuration Change Request | 8/18/17 10:41 | 8/18/17 11:09 | 1.15 | 1 |
| 979913 | help.medallia.com | P2 - Urgent | Medallia Admin | Issue Investigation | Tier 2 | Product Bug | 8/18/17 11:09 | 8/18/17 16:27 | 3.98 | 1 |
| 979920 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/18/17 11:19 | 8/18/17 13:55 | 7.15 | 1 |
| 979923 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | Configuration Change Request | 8/18/17 11:31 | 8/22/17 10:47 | 28.52 | 1 |
| 979925 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/18/17 11:32 | 8/18/17 18:18 | 70.53 | 1 |
| 979931 | help.medallia.com | P3 - High | Partner Admin | System Change/Enhancement | Tier 2 | Other/No Response | 8/18/17 11:43 | 8/23/17 9:56 | 8.48 | 1 |
| 979939 | help.medallia.com | P1 - Critical | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/18/17 11:54 | 8/22/17 14:38 | 21.55 | 1 |
| 979945 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/18/17 12:04 | 8/18/17 18:23 | 4.42 | 1 |
| 979946 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/18/17 12:06 | | 21.87 | 1 |
| 979946 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/18/17 12:06 | | 21.87 | 1 |
| 979946 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/18/17 12:06 | | 21.87 | 1 |
| 979947 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 1 | Training Needed / User Error | 8/18/17 12:07 | 8/22/17 17:53 | 46.85 | 1 |
| 979954 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Product Enhancement Request | 8/18/17 12:18 | 8/22/17 14:21 | 45.93 | 1 |
| 979960 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/18/17 12:39 | 8/20/17 20:17 | 19.2 | 1 |
| 979960 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/18/17 12:39 | 8/20/17 20:17 | 19.2 | 1 |
| 979962 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/18/17 12:40 | 8/18/17 13:34 | 2.83 | 1 |
| 979968 | Email | P5 - Low | Survey Taker | Survey Feedback | Tier 2 | Customer Data Missing / Incorrect | 8/18/17 12:45 | 8/18/17 14:28 | 0 | 1 |
| 979980 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/18/17 12:59 | 8/18/17 13:47 | 1.2 | 1 |
| 979986 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/18/17 13:15 | 8/19/17 5:27 | 5.08 | 1 |
| 979990 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/18/17 13:27 | 8/21/17 1:26 | 16.75 | 1 |
| 979993 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/18/17 13:31 | 8/19/17 0:11 | 6.3 | 1 |
| 980012 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/18/17 14:03 | 8/18/17 14:12 | 4.1 | 1 |
| 980021 | Mobile App | P5 - Low | Reporting User | Mobile Issue/Investigation | Tier 1 | Training Needed / User Error | 8/18/17 14:26 | 8/18/17 20:27 | 3.18 | 1 |
| 980027 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/18/17 14:48 | 8/21/17 16:18 | 19.47 | 1 |
| 980033 | Email | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/18/17 14:58 | 8/18/17 20:56 | 2.75 | 1 |
| 980035 | Email | P5 - Low | Survey Taker | Incomplete Survey | Tier 2 | Customer Data Missing / Incorrect | 8/18/17 15:01 | 8/18/17 15:23 | 0 | 1 |
| 980037 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/18/17 15:04 | 8/22/17 15:00 | 94.38 | 1 |
| 980037 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/18/17 15:04 | 8/22/17 15:00 | 94.38 | 1 |
| 980037 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/18/17 15:04 | 8/22/17 15:00 | 94.38 | 1 |
| 980048 | help.medallia.com | P3 - High | Medallia Admin | Other (Questions, Comments) | Tier 2 | Customer Data Missing / Incorrect | 8/18/17 15:35 | 8/23/17 10:37 | 0 | 1 |
| 980052 | Email | P4 - Medium | Other | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/18/17 15:42 | 8/20/17 20:27 | 32.02 | 1 |
| 980052 | Email | P4 - Medium | Other | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/18/17 15:42 | 8/20/17 20:27 | 32.02 | 1 |
| 980058 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/18/17 15:58 | 8/18/17 16:41 | 0 | 1 |
| 980072 | Email | P5 - Low | Survey Taker | How Info Obtained | Tier 2 | Training Needed / User Error | 8/18/17 16:27 | 8/18/17 17:13 | 0 | 1 |
| 980077 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/18/17 16:44 | 8/20/17 2:48 | 38.63 | 1 |
| 980090 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/18/17 17:44 | 8/18/17 19:40 | 1.23 | 1 |
| 980092 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/18/17 17:48 | 8/18/17 21:54 | 5.98 | 1 |
| 980104 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Configuration Defect | 8/18/17 18:56 | 8/18/17 21:05 | 2.72 | 1 |
| 980105 | Phone | P5 - Low | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/18/17 19:05 | 8/22/17 1:00 | 21.48 | 1 |
| 980105 | Phone | P5 - Low | Medallia Admin | Issue Investigation | Tier 2 | Other/No Response | 8/18/17 19:05 | 8/22/17 1:00 | 21.48 | 1 |
| 980135 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/18/17 22:22 | 8/18/17 22:34 | 12.57 | 1 |
| 980135 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/18/17 22:22 | 8/18/17 22:34 | 12.57 | 1 |
| 980139 | Mobile App | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/18/17 22:30 | 8/19/17 0:36 | 4.02 | 1 |
| 980140 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/18/17 22:40 | 8/19/17 5:31 | 3.23 | 1 |
| 980143 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/18/17 23:07 | 8/19/17 5:40 | 4.03 | 1 |
| 980144 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/18/17 23:11 | 8/20/17 16:23 | 2.67 | 1 |
| 980146 | Login Page | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/18/17 23:18 | 8/19/17 1:30 | 1.07 | 1 |
| 980146 | Login Page | P5 - Low | Reporting User | Account changes | Tier 1 | Configuration Change Request | 8/18/17 23:18 | 8/19/17 1:30 | 1.07 | 1 |
| 980156 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/19/17 1:06 | 8/19/17 1:35 | 7.05 | 1 |
| 980157 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/19/17 1:31 | 8/19/17 5:10 | 13.88 | 1 |
| 980159 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/19/17 1:36 | 8/19/17 2:20 | 10.88 | 1 |
| 980170 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/19/17 3:32 | 8/19/17 5:42 | 1.83 | 1 |
| 980183 | Mobile App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/19/17 4:49 | 8/22/17 2:24 | 20.72 | 1 |
| 980183 | Mobile App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/19/17 4:49 | 8/22/17 2:24 | 20.72 | 1 |
| 980184 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/19/17 4:49 | 8/19/17 5:00 | 2.22 | 1 |
| 980190 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Customer Data Missing / Incorrect | 8/19/17 5:19 | 8/22/17 17:39 | 44.67 | 1 |
| 980195 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | | 8/19/17 5:38 | | 41.9 | 1 |
| 980197 | Email | P5 - Low | Reporting User | Exports | Tier 2 | Product Bug | 8/19/17 6:17 | 8/20/17 18:18 | 2.72 | 1 |
| 980200 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/19/17 6:30 | 8/19/17 8:15 | 4.32 | 1 |
| 980203 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/19/17 6:36 | 8/19/17 8:33 | 4.08 | 1 |
| 980203 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/19/17 6:36 | 8/19/17 8:33 | 4.08 | 1 |
| 980206 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/19/17 6:48 | 8/19/17 7:30 | 1.55 | 1 |
| 980210 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/19/17 7:12 | 8/20/17 16:27 | 4.23 | 1 |
| 980222 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/19/17 8:07 | 8/19/17 8:18 | 2.38 | 1 |
| 980235 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/19/17 10:36 | 8/19/17 12:03 | 2.33 | 1 |
| 980240 | help.medallia.com | P4 - Medium | Partner Admin | Issue Investigation | Tier 1 | Other/No Response | 8/19/17 11:05 | 8/19/17 20:46 | 18.72 | 1 |
| 980258 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Customer Data Missing / Incorrect | 8/19/17 12:54 | 8/19/17 20:50 | 3.55 | 1 |
| 980281 | surveysupport.medallia.com | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/19/17 14:19 | 8/20/17 16:46 | 8.42 | 1 |
| 980286 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/19/17 14:33 | 8/20/17 17:18 | 5.23 | 1 |
| 980287 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/19/17 14:36 | 8/19/17 20:56 | 2.03 | 1 |
| 980288 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/19/17 14:38 | 8/20/17 16:48 | 2.03 | 1 |
| 980289 | Email | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/19/17 14:38 | 8/20/17 8:19 | 3.17 | 1 |
| 980290 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/19/17 14:42 | 8/20/17 8:21 | 2.2 | 1 |
| 980295 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 2 | Training Needed / User Error | 8/19/17 15:12 | | 10.9 | 1 |
| 980308 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/19/17 16:03 | 8/20/17 16:52 | 3.08 | 1 |
| 980309 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/19/17 16:05 | 8/20/17 8:24 | 1.92 | 1 |
| 980313 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/19/17 16:14 | 8/20/17 16:59 | 6.72 | 1 |
| 980315 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/19/17 16:37 | 8/20/17 22:05 | 13.4 | 1 |
| 980319 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/19/17 16:57 | 8/20/17 8:26 | 1.7 | 1 |
| 980326 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/19/17 17:47 | 8/20/17 8:32 | 1.52 | 1 |
| 980342 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/19/17 20:30 | 8/19/17 21:08 | 1.7 | 1 |
| 980349 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | | 8/19/17 21:19 | 8/23/17 16:22 | 51.33 | 1 |
| 980349 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | | 8/19/17 21:19 | 8/23/17 16:22 | 51.33 | 1 |
| 980351 | Email | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/19/17 21:37 | 8/21/17 22:14 | 12.12 | 1 |
| 980351 | Email | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/19/17 21:37 | 8/21/17 22:14 | 12.12 | 1 |
| 980352 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 2 | Customer Data Missing / Incorrect | 8/19/17 21:40 | 8/22/17 17:27 | 32.52 | 1 |
| 980352 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 2 | Customer Data Missing / Incorrect | 8/19/17 21:40 | 8/22/17 17:27 | 32.52 | 1 |
| 980352 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 2 | Customer Data Missing / Incorrect | 8/19/17 21:40 | 8/22/17 17:27 | 32.52 | 1 |
| 980358 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/19/17 22:36 | 8/20/17 8:34 | 1.58 | 1 |
| 980360 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/19/17 22:47 | 8/19/17 23:29 | 2.05 | 1 |
| 980360 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/19/17 22:47 | 8/19/17 23:29 | 2.05 | 1 |
| 980361 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/19/17 22:49 | 8/20/17 17:15 | 7.25 | 1 |
| 980361 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/19/17 22:49 | 8/20/17 17:15 | 7.25 | 1 |
| 980361 | In-App | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/19/17 22:49 | 8/20/17 17:15 | 7.25 | 1 |
| 980362 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/19/17 23:12 | 8/20/17 0:25 | 2.82 | 1 |
| 980368 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/19/17 23:43 | 8/20/17 8:36 | 1.58 | 1 |
| 980369 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/19/17 23:55 | 8/20/17 0:07 | 1.7 | 1 |
| 980369 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/19/17 23:55 | 8/20/17 0:07 | 1.7 | 1 |
| 980377 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/20/17 1:21 | 8/20/17 2:00 | 2.6 | 1 |
| 980389 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 2:27 | 8/20/17 8:38 | 1.37 | 1 |
| 980397 | Mobile App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/20/17 3:32 | 8/23/17 1:34 | 13.35 | 1 |
| 980397 | Mobile App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/20/17 3:32 | 8/23/17 1:34 | 13.35 | 1 |
| 980406 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/20/17 4:56 | 8/21/17 5:04 | 1.93 | 1 |
| 980408 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/20/17 5:02 | 8/20/17 20:20 | 8.2 | 1 |
| 980410 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 5:22 | 8/20/17 8:45 | 3.18 | 1 |
| 980415 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 5:36 | 8/20/17 8:47 | 0.85 | 1 |
| 980419 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/20/17 6:28 | 8/20/17 17:36 | 5.52 | 1 |
| 980427 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/20/17 7:03 | 8/20/17 17:44 | 6.78 | 1 |
| 980428 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Other/No Response | 8/20/17 7:16 | 8/20/17 8:53 | 4.85 | 1 |
| 980440 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/20/17 8:16 | 8/22/17 2:20 | 6.38 | 1 |
| 980440 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/20/17 8:16 | 8/22/17 2:20 | 6.38 | 1 |
| 980441 | Login Page | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/20/17 8:16 | 8/22/17 2:21 | 1.63 | 1 |
| 980445 | Email | P5 - Low | Survey Taker | Wrong Records | Tier 1 | Other/No Response | 8/20/17 8:26 | 8/20/17 9:13 | 4.43 | 1 |
| 980449 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Other/No Response | 8/20/17 8:40 | 8/20/17 13:20 | 5.17 | 1 |
| 980450 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Other/No Response | 8/20/17 8:49 | 8/23/17 6:53 | 15.88 | 1 |
| 980451 | help.medallia.com | P4 - Medium | Partner Admin | Application Question | Tier 1 | Training Needed / User Error | 8/20/17 8:52 | 8/22/17 1:25 | 60.93 | 1 |
| 980455 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 8:59 | 8/20/17 9:15 | 1.25 | 1 |
| 980456 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/20/17 9:03 | 8/20/17 21:45 | 13.75 | 1 |
| 980457 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 9:04 | 8/20/17 9:17 | 1.37 | 1 |
| 980464 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 9:16 | 8/20/17 9:20 | 2.08 | 1 |
| 980475 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/20/17 9:47 | 8/21/17 17:32 | 7.55 | 1 |
| 980475 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Training Needed / User Error | 8/20/17 9:47 | 8/21/17 17:32 | 7.55 | 1 |
| 980480 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/20/17 10:09 | 8/20/17 17:06 | 2.92 | 1 |
| 980484 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 10:29 | 8/20/17 13:13 | 3.03 | 1 |
| 980491 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 11:18 | 8/20/17 13:17 | 3.02 | 1 |
| 980495 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/20/17 11:50 | 8/20/17 13:29 | 1.77 | 1 |
| 980496 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 11:51 | 8/21/17 8:52 | 7.83 | 1 |
| 980504 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/20/17 12:17 | 8/20/17 13:33 | 1.22 | 1 |
| 980521 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/20/17 13:31 | 8/20/17 17:41 | 4.6 | 1 |
| 980526 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/20/17 13:51 | 8/20/17 19:01 | 9.02 | 1 |
| 980532 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/20/17 14:28 | 8/20/17 20:06 | 5.67 | 1 |
| 980547 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/20/17 15:40 | 8/20/17 20:20 | 15.13 | 1 |
| 980566 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/20/17 17:10 | 8/20/17 18:38 | 1.7 | 1 |
| 980574 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/20/17 17:50 | 8/21/17 2:13 | 10.3 | 1 |
| 980576 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/20/17 17:57 | 8/22/17 19:01 | 43.87 | 1 |
| 980578 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 2 | Training Needed / User Error | 8/20/17 18:10 | 8/20/17 18:29 | 3.53 | 1 |
| 980583 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/20/17 18:19 | 8/20/17 22:09 | 5.47 | 1 |
| 980602 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/20/17 19:43 | 8/20/17 20:24 | 3.47 | 1 |
| 980606 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/20/17 19:50 | 8/20/17 20:49 | 7.37 | 1 |
| 980610 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/20/17 20:18 | 8/21/17 1:30 | 7.07 | 1 |
| 980610 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/20/17 20:18 | 8/21/17 1:30 | 7.07 | 1 |
| 980619 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/20/17 21:01 | 8/22/17 2:22 | 1.28 | 1 |
| 980622 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/20/17 21:27 | 8/20/17 22:47 | 7.02 | 1 |
| 980664 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/20/17 23:16 | 8/22/17 6:08 | 13.15 | 1 |
| 980665 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/20/17 23:16 | 8/21/17 1:59 | 14.05 | 1 |
| 980670 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | | 8/20/17 23:59 | | 32.4 | 1 |
| 980670 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | | 8/20/17 23:59 | | 32.4 | 1 |
| 980670 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | | 8/20/17 23:59 | | 32.4 | 1 |
| 980673 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 0:11 | 8/21/17 0:21 | 2.68 | 1 |
| 980674 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Training Needed / User Error | 8/21/17 0:15 | 8/21/17 0:43 | 11.2 | 1 |
| 980675 | help.medallia.com | P4 - Medium | Partner Admin | System Change/Enhancement | Tier 2 | Documentation Missing / Incorrect | 8/21/17 0:17 | 8/21/17 14:24 | 33.12 | 1 |
| 980677 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 0:36 | 8/21/17 0:56 | 3.22 | 1 |
| 980680 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/21/17 0:53 | 8/21/17 3:05 | 1.78 | 1 |
| 980681 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 0:56 | 8/21/17 1:26 | 2.4 | 1 |
| 980682 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/21/17 0:58 | 8/21/17 2:13 | 4.43 | 1 |
| 980685 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/21/17 1:13 | 8/21/17 2:14 | 3.5 | 1 |
| 980686 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 1:13 | 8/21/17 1:53 | 2.63 | 1 |
| 980687 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 1:16 | 8/21/17 1:58 | 4.35 | 1 |
| 980689 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 1:19 | 8/21/17 2:08 | 9.1 | 1 |
| 980692 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 1:26 | 8/21/17 2:10 | 2.4 | 1 |
| 980698 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/21/17 1:55 | 8/21/17 7:58 | 2.4 | 0 |
| 980704 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 2:11 | 8/21/17 2:16 | 1 | 1 |
| 980710 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Other/No Response | 8/21/17 2:25 | 8/21/17 6:44 | 4.35 | 1 |
| 980712 | Email | P5 - Low | Reporting User | Alerts | Tier 1 | Training Needed / User Error | 8/21/17 2:29 | 8/21/17 7:33 | 3.03 | 1 |
| 980714 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/21/17 2:32 | 8/21/17 21:55 | 16.67 | 1 |
| 980719 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/21/17 2:40 | 8/21/17 6:51 | 3.38 | 0 |
| 980722 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/21/17 2:42 | 8/21/17 2:57 | 1.02 | 1 |
| 980724 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/21/17 2:42 | 8/21/17 2:58 | 1.48 | 1 |
| 980725 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 2:45 | 8/21/17 3:02 | 1.98 | 1 |
| 980726 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 2:46 | 8/21/17 3:04 | 1 | 1 |
| 980730 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/21/17 2:49 | 8/21/17 3:13 | 8.2 | 1 |
| 980731 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/21/17 2:50 | 8/21/17 3:15 | 1.5 | 1 |
| 980732 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/21/17 2:53 | 8/21/17 3:34 | 4.03 | 1 |
| 980733 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 2:58 | 8/21/17 4:05 | 3.95 | 1 |
| 980734 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 2 | Other/No Response | 8/21/17 3:06 | | 44.35 | 1 |
| 980738 | Email | P5 - Low | Reporting User | Social | Tier 1 | Other/No Response | 8/21/17 3:27 | 8/21/17 8:53 | 10.67 | 1 |
| 980739 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 3:30 | 8/21/17 6:25 | 5.93 | 1 |
| 980740 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 3:32 | 8/21/17 3:55 | 0.97 | 1 |
| 980742 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/21/17 3:45 | 8/21/17 4:04 | 1.27 | 1 |
| 980749 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/21/17 4:14 | 8/21/17 8:05 | 6.97 | 1 |
| 980750 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Other/No Response | 8/21/17 4:16 | 8/22/17 6:23 | 10.05 | 1 |
| 980752 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/21/17 4:20 | 8/21/17 6:26 | 0.73 | 1 |
| 980753 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 4:27 | 8/21/17 6:28 | 0.63 | 1 |
| 980754 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 4:39 | 8/21/17 6:29 | 1.03 | 1 |
| 980755 | Mobile App | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 4:43 | 8/21/17 7:20 | 5.68 | 1 |
| 980760 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 4:57 | 8/21/17 6:30 | 0.77 | 1 |
| 980766 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 5:15 | 8/21/17 6:31 | 0.68 | 1 |
| 980768 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 5:20 | 8/21/17 6:32 | 0.68 | 1 |
| 980771 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/21/17 5:23 | 8/21/17 6:39 | 6.3 | 1 |
| 980773 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 5:30 | 8/21/17 6:40 | 0.75 | 1 |
| 980776 | Mobile App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/21/17 5:39 | 8/22/17 6:32 | 40.4 | 1 |
| 980776 | Mobile App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Other/No Response | 8/21/17 5:39 | 8/22/17 6:32 | 40.4 | 1 |
| 980779 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/21/17 5:45 | 8/21/17 6:44 | 3.58 | 1 |
| 980783 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 5:52 | 8/21/17 6:47 | 1.15 | 1 |
| 980784 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 5:56 | 8/21/17 6:49 | 1.03 | 1 |
| 980790 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/21/17 6:05 | 8/21/17 7:41 | 1.55 | 1 |
| 980792 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 6:10 | 8/21/17 7:02 | 9.38 | 1 |
| 980794 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/21/17 6:13 | 8/21/17 7:03 | 0.8 | 0 |
| 980795 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/21/17 6:14 | 8/21/17 9:46 | 5.12 | 1 |
| 980808 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/21/17 6:35 | 8/22/17 6:40 | 20.78 | 1 |
| 980812 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Other/No Response | 8/21/17 6:37 | 8/21/17 13:29 | 14.72 | 1 |
| 980820 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/21/17 7:08 | 8/21/17 8:02 | 7.98 | 1 |
| 980824 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/21/17 7:15 | 8/21/17 11:28 | 1.75 | 1 |
| 980832 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/21/17 7:21 | 8/21/17 10:36 | 6 | 1 |
| 980836 | Login Page | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/21/17 7:28 | 8/21/17 7:59 | 8.63 | 1 |
| 980851 | In-App | P3 - High | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/21/17 7:50 | 8/23/17 16:39 | 13.77 | 1 |
| 980854 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 7:55 | 8/21/17 8:45 | 5.1 | 1 |
| 980860 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 8:01 | 8/21/17 8:49 | 2.33 | 1 |
| 980862 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/21/17 8:03 | 8/21/17 10:34 | 3.82 | 1 |
| 980862 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/21/17 8:03 | 8/21/17 10:34 | 3.82 | 1 |
| 980866 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 8:12 | 8/21/17 8:50 | 0.5 | 1 |
| 980869 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/21/17 8:18 | 8/21/17 8:54 | 2.22 | 0 |
| 980879 | Email | P5 - Low | Survey Taker | Opt-Out | Tier 1 | Training Needed / User Error | 8/21/17 8:37 | 8/23/17 8:04 | 4.53 | 1 |
| 980882 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 8:41 | 8/21/17 9:13 | 1.08 | 1 |
| 980885 | help.medallia.com | P4 - Medium | Medallia Admin | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/21/17 8:42 | 8/22/17 7:29 | 40.02 | 1 |
| 980889 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/21/17 8:54 | 8/21/17 10:39 | 3.05 | 1 |
| 980897 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 9:01 | 8/21/17 10:41 | 1.7 | 1 |
| 980898 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/21/17 9:06 | 8/21/17 11:50 | 6.55 | 1 |
| 980903 | Email | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/21/17 9:22 | 8/21/17 11:11 | 6.57 | 1 |
| 980907 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/21/17 9:31 | 8/23/17 7:18 | 35.08 | 1 |
| 980913 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | | 8/21/17 9:38 | | 0.73 | 1 |
| 980917 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 9:58 | 8/21/17 10:44 | 0.6 | 0 |
| 980924 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 10:07 | 8/21/17 10:47 | 3.38 | 0 |
| 980927 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 10:20 | 8/21/17 10:49 | 1.88 | 1 |
| 980933 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/21/17 10:24 | 8/21/17 13:06 | 1.5 | 1 |
| 980934 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 10:25 | 8/21/17 10:51 | 0.55 | 1 |
| 980940 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/21/17 10:35 | 8/21/17 10:54 | 2.15 | 1 |
| 980941 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 10:35 | 8/21/17 14:09 | 2.37 | 1 |
| 980946 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 2 | | 8/21/17 10:43 | | 14.22 | 1 |
| 980955 | In-App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/21/17 10:58 | 8/21/17 17:59 | 1.42 | 1 |
| 980956 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 10:58 | 8/21/17 14:13 | 2.07 | 1 |
| 980957 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 10:59 | 8/21/17 14:14 | 0.92 | 1 |
| 980960 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Training Needed / User Error | 8/21/17 11:02 | 8/22/17 4:19 | 5.6 | 1 |
| 980965 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | | 8/21/17 11:08 | | 15.77 | 1 |
| 980973 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 11:22 | 8/23/17 12:08 | 5.57 | 1 |
| 980974 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 11:23 | 8/21/17 11:39 | 4.72 | 1 |
| 980977 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/21/17 11:25 | 8/21/17 17:57 | 1.83 | 1 |
| 980978 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 2 | Training Needed / User Error | 8/21/17 11:28 | 8/21/17 17:02 | 12 | 1 |
| 980986 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/21/17 11:50 | 8/21/17 13:37 | 5.15 | 1 |
| 980992 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/21/17 12:03 | 8/21/17 13:39 | 1.47 | 1 |
| 980993 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/21/17 12:04 | 8/21/17 13:42 | 2.45 | 1 |
| 980994 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/21/17 12:04 | 8/21/17 13:45 | 2.35 | 1 |
| 980996 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 1 | Training Needed / User Error | 8/21/17 12:09 | 8/21/17 21:55 | 45.97 | 1 |
| 981000 | In-App | P5 - Low | Reporting User | Survey Invitations | Tier 2 | Configuration Change Request | 8/21/17 12:12 | 8/22/17 17:14 | 24.95 | 1 |
| 981011 | help.medallia.com | P4 - Medium | | | Tier 2 | | 8/21/17 12:33 | | 12.1 | 1 |
| 981014 | Email | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/21/17 12:37 | 8/22/17 22:28 | 10.33 | 1 |
| 981023 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 2 | Training Needed / User Error | 8/21/17 12:45 | 8/23/17 16:00 | 45.75 | 1 |
| 981028 | help.medallia.com | P4 - Medium | | | Tier 2 | | 8/21/17 12:51 | | 6.8 | 1 |
| 981028 | help.medallia.com | P4 - Medium | | | Tier 2 | | 8/21/17 12:51 | | 6.8 | 1 |
| 981030 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | | 8/21/17 12:51 | | 26.3 | 1 |
| 981036 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 13:01 | 8/21/17 14:10 | 1.07 | 1 |
| 981037 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/21/17 13:02 | 8/23/17 16:48 | 58.88 | 1 |
| 981074 | Email | P4 - Medium | | | Tier 1 | | 8/21/17 13:41 | | 64.33 | 1 |
| 981083 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/21/17 14:00 | 8/21/17 18:42 | 4.6 | 1 |
| 981086 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/21/17 14:13 | 8/21/17 18:37 | 3.25 | 1 |
| 981090 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/21/17 14:22 | 8/21/17 14:46 | 3.2 | 1 |
| 981104 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 2 | Training Needed / User Error | 8/21/17 14:32 | 8/21/17 18:59 | 9.08 | 1 |
| 981105 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/21/17 14:36 | 8/21/17 22:16 | 1.42 | 1 |
| 981140 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/21/17 15:53 | | 38.83 | 1 |
| 981140 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/21/17 15:53 | | 38.83 | 1 |
| 981152 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/21/17 16:35 | 8/23/17 14:01 | 15.92 | 1 |
| 981161 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/21/17 17:04 | 8/22/17 1:37 | 8.27 | 1 |
| 981184 | In-App | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/21/17 17:56 | 8/22/17 8:07 | 7.98 | 1 |
| 981252 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/21/17 20:09 | 8/23/17 16:12 | 40.32 | 1 |
| 981259 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 2 | Training Needed / User Error | 8/21/17 20:57 | 8/21/17 22:43 | 11.62 | 1 |
| 981269 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Other/No Response | 8/21/17 22:27 | 8/23/17 7:29 | 4.58 | 1 |
| 981273 | Email | P5 - Low | Survey Taker | Additional Comments | Tier 1 | Other/No Response | 8/21/17 22:38 | 8/22/17 1:52 | 1.05 | 1 |
| 981277 | Email | P5 - Low | Survey Taker | Expired Survey | Tier 1 | Other/No Response | 8/21/17 23:26 | 8/22/17 1:53 | 0.88 | 1 |
| 981282 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/21/17 23:49 | 8/22/17 0:10 | 1.4 | 1 |
| 981284 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 0:04 | 8/22/17 0:24 | 0.87 | 1 |
| 981286 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 0:23 | 8/22/17 2:00 | 1.87 | 1 |
| 981287 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 0:24 | 8/22/17 0:55 | 3.13 | 1 |
| 981291 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/22/17 0:46 | 8/22/17 1:10 | 14.93 | 1 |
| 981293 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 0:47 | 8/22/17 1:12 | 1.63 | 1 |
| 981295 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/22/17 0:51 | 8/22/17 2:02 | 1.87 | 1 |
| 981298 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 1:08 | 8/22/17 2:03 | 0.9 | 1 |
| 981303 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/22/17 1:32 | 8/22/17 6:18 | 2.47 | 1 |
| 981304 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/22/17 1:42 | 8/22/17 2:10 | 5.57 | 1 |
| 981308 | Mobile App | P5 - Low | Reporting User | No Response from User | Tier 1 | Other/No Response | 8/22/17 1:53 | | 10.63 | 1 |
| 981311 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/22/17 2:23 | 8/22/17 2:30 | 3.22 | 1 |
| 981317 | Login Page | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/22/17 2:38 | 8/22/17 2:52 | 12.85 | 1 |
| 981320 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/22/17 2:43 | 8/22/17 3:17 | 0.75 | 1 |
| 981328 | Email | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/22/17 3:12 | 8/22/17 3:46 | 2.15 | 1 |
| 981332 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/22/17 3:30 | 8/22/17 3:57 | 1.48 | 1 |
| 981334 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 3:34 | 8/22/17 4:21 | 5.2 | 1 |
| 981338 | In-App | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/22/17 3:43 | 8/22/17 6:28 | 3.12 | 1 |
| 981350 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 4:14 | 8/23/17 4:18 | 4.28 | 1 |
| 981357 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 4:38 | 8/22/17 7:19 | 6.03 | 1 |
| 981368 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/22/17 5:13 | 8/22/17 18:55 | 25.98 | 1 |
| 981372 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Product Bug | 8/22/17 5:17 | 8/22/17 18:00 | 13.98 | 1 |
| 981376 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 5:21 | 8/22/17 6:40 | 0.62 | 1 |
| 981377 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 5:21 | 8/22/17 6:43 | 2.18 | 0 |
| 981378 | help.medallia.com | P4 - Medium | Self-Service Admin | KnowledgeCenter Access | Tier 1 | Training Needed / User Error | 8/22/17 5:22 | 8/22/17 6:47 | 3.65 | 1 |
| 981388 | Login Page | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/22/17 5:44 | 8/22/17 22:18 | 28.25 | 1 |
| 981395 | Email | P4 - Medium | Corporate Contact | Program Maintenance | Tier 2 | Configuration Change Request | 8/22/17 5:54 | 8/23/17 14:04 | 7.52 | 1 |
| 981397 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/22/17 6:01 | 8/22/17 6:57 | 2.88 | 1 |
| 981400 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | | 8/22/17 6:05 | | 31.6 | 1 |
| 981416 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | | 8/22/17 6:40 | | 64.83 | 1 |
| 981421 | In-App | P5 - Low | Reporting User | Editing survey responses | Tier 1 | Training Needed / User Error | 8/22/17 6:45 | 8/22/17 7:53 | 1.88 | 1 |
| 981437 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/22/17 7:11 | 8/22/17 8:13 | 0.88 | 1 |
| 981438 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 7:19 | 8/22/17 11:26 | 2.82 | 1 |
| 981439 | help.medallia.com | P4 - Medium | Partner Admin | KnowledgeCenter Access | Tier 2 | Configuration Change Request | 8/22/17 7:19 | 8/23/17 14:43 | 6.35 | 1 |
| 981455 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 7:44 | 8/22/17 9:23 | 0.67 | 0 |
| 981485 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | 3rd Party / Vendor Issue | 8/22/17 8:30 | 8/22/17 10:46 | 0 | 1 |
| 981500 | help.medallia.com | P4 - Medium | Medallia Admin | Issue Investigation | Tier 2 | Documentation Missing / Incorrect | 8/22/17 8:38 | 8/23/17 10:15 | 25.4 | 0 |
| 981507 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 8:46 | 8/22/17 10:51 | 3.02 | 1 |
| 981510 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/22/17 8:48 | 8/22/17 23:50 | 7.53 | 1 |
| 981512 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | | 8/22/17 8:50 | | 3.03 | 1 |
| 981528 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/22/17 9:05 | 8/22/17 19:13 | 7.93 | 1 |
| 981528 | Email | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/22/17 9:05 | 8/22/17 19:13 | 7.93 | 1 |
| 981539 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 9:16 | 8/22/17 11:28 | 4.25 | 1 |
| 981545 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/22/17 9:25 | 8/22/17 22:33 | 4.78 | 1 |
| 981545 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/22/17 9:25 | 8/22/17 22:33 | 4.78 | 1 |
| 981549 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 1 | | 8/22/17 9:30 | | 21.55 | 1 |
| 981554 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 2 | Training Needed / User Error | 8/22/17 9:32 | | 25.77 | 1 |
| 981554 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 2 | Training Needed / User Error | 8/22/17 9:32 | | 25.77 | 1 |
| 981575 | Email | P4 - Medium | Corporate Contact | Application Question | Tier 2 | | 8/22/17 10:23 | | 9.6 | 1 |
| 981576 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/22/17 10:25 | 8/22/17 22:40 | 18.38 | 1 |
| 981576 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/22/17 10:25 | 8/22/17 22:40 | 18.38 | 1 |
| 981609 | In-App | P5 - Low | Reporting User | Account changes | Tier 1 | Training Needed / User Error | 8/22/17 11:29 | 8/22/17 22:54 | 4.37 | 1 |
| 981612 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/22/17 11:43 | 8/22/17 19:14 | 5.05 | 1 |
| 981619 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | | 8/22/17 11:52 | | 4.72 | 1 |
| 981632 | Email | P5 - Low | Reporting User | Exports | Tier 2 | Product Bug | 8/22/17 12:06 | 8/23/17 8:22 | 8.78 | 1 |
| 981635 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Product Bug | 8/22/17 12:15 | 8/22/17 20:55 | 13.77 | 1 |
| 981667 | Email | P5 - Low | Reporting User | Invites and Feed Files | Tier 1 | Training Needed / User Error | 8/22/17 13:07 | 8/22/17 23:10 | 10.9 | 1 |
| 981686 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Configuration Change Request | 8/22/17 13:34 | 8/22/17 23:02 | 5.23 | 1 |
| 981704 | In-App | P5 - Low | Reporting User | Responding to surveys | Tier 1 | Configuration Defect | 8/22/17 13:58 | 8/22/17 21:25 | 3.7 | 1 |
| 981713 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/22/17 14:13 | 8/22/17 18:47 | 6.03 | 1 |
| 981721 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/22/17 14:31 | 8/22/17 18:56 | 8.7 | 1 |
| 981750 | Email | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/22/17 14:51 | 8/23/17 2:59 | 13 | 1 |
| 981863 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Training Needed / User Error | 8/22/17 15:12 | 8/23/17 0:18 | 16 | 1 |
| 981887 | Mobile App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Training Needed / User Error | 8/22/17 15:41 | 8/22/17 22:28 | 1.22 | 1 |
| 981901 | help.medallia.com | P4 - Medium | Medallia Admin | Application Question | Tier 2 | Training Needed / User Error | 8/22/17 15:45 | 8/23/17 16:57 | 27.68 | 1 |
| 981961 | In-App | P4 - Medium | Corporate Contact | System Change/Enhancement | Tier 1 | | 8/22/17 16:09 | | 16.07 | 1 |
| 982001 | Email | P5 - Low | Survey Taker | Unrelated Request | Tier 1 | Other/No Response | 8/22/17 17:54 | 8/22/17 23:54 | 3.28 | 1 |
| 982007 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/22/17 18:06 | 8/23/17 1:53 | 15.15 | 1 |
| 982007 | In-App | P5 - Low | Reporting User | Role or Access Change | Tier 1 | Other/No Response | 8/22/17 18:06 | 8/23/17 1:53 | 15.15 | 1 |
| 982008 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Product Bug | 8/22/17 18:09 | 8/22/17 19:32 | 4.22 | 1 |
| 982009 | In-App | P5 - Low | Reporting User | Survey Exclusion | Tier 1 | Configuration Change Request | 8/22/17 18:17 | 8/22/17 23:12 | 2.75 | 1 |
| 982032 | Email | P5 - Low | Survey Taker | Opt-In | Tier 1 | Training Needed / User Error | 8/22/17 18:57 | 8/22/17 19:43 | 9.32 | 1 |
| 982037 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | | 8/22/17 19:04 | | 1.68 | 1 |
| 982057 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 2 | Training Needed / User Error | 8/22/17 20:10 | 8/22/17 21:01 | 3.08 | 1 |
| 982061 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | | 8/22/17 20:38 | | 5.32 | 1 |
| 982068 | Email | P5 - Low | Survey Taker | Already Completed | Tier 1 | Other/No Response | 8/22/17 21:12 | 8/23/17 7:56 | 2.02 | 1 |
| 982087 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/22/17 23:00 | 8/23/17 1:13 | 1.08 | 1 |
| 982089 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/22/17 23:07 | 8/23/17 0:22 | 10.22 | 1 |
| 982103 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/22/17 23:58 | 8/23/17 0:47 | 25.87 | 1 |
| 982103 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/22/17 23:58 | 8/23/17 0:47 | 25.87 | 1 |
| 982103 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/22/17 23:58 | 8/23/17 0:47 | 25.87 | 1 |
| 982103 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/22/17 23:58 | 8/23/17 0:47 | 25.87 | 1 |
| 982106 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 0:02 | 8/23/17 1:00 | 12.02 | 1 |
| 982106 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 0:02 | 8/23/17 1:00 | 12.02 | 1 |
| 982106 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 0:02 | 8/23/17 1:00 | 12.02 | 1 |
| 982114 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/23/17 0:30 | 8/23/17 1:16 | 1.12 | 1 |
| 982122 | Email | P5 - Low | Reporting User | New User Request | Tier 1 | Configuration Change Request | 8/23/17 1:17 | 8/23/17 17:05 | 5.9 | 1 |
| 982122 | Email | P5 - Low | Reporting User | New User Request | Tier 1 | Configuration Change Request | 8/23/17 1:17 | 8/23/17 17:05 | 5.9 | 1 |
| 982126 | Email | P5 - Low | Reporting User | New User Request | Tier 1 | Training Needed / User Error | 8/23/17 1:18 | 8/23/17 1:54 | 7.22 | 1 |
| 982129 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/23/17 1:36 | 8/23/17 1:43 | 1.38 | 1 |
| 982133 | Email | P5 - Low | Reporting User | Application Question | Tier 1 | Other/No Response | 8/23/17 2:07 | | 9.95 | 1 |
| 982135 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/23/17 2:13 | 8/23/17 6:38 | 2.77 | 1 |
| 982154 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 2:59 | 8/23/17 3:46 | 1.95 | 1 |
| 982155 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 2:59 | 8/23/17 3:50 | 3.13 | 1 |
| 982157 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 3:04 | 8/23/17 3:53 | 2.6 | 1 |
| 982158 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 3:05 | 8/23/17 4:06 | 11.98 | 0 |
| 982159 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 3:05 | 8/23/17 4:07 | 1.22 | 1 |
| 982160 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 3:05 | 8/23/17 4:09 | 1.43 | 1 |
| 982163 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 3:06 | 8/23/17 4:12 | 1.05 | 1 |
| 982167 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/23/17 3:10 | 8/23/17 4:19 | 0.95 | 1 |
| 982171 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 3:15 | 8/23/17 4:13 | 0.93 | 1 |
| 982172 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 3:15 | 8/23/17 4:14 | 1.7 | 1 |
| 982173 | Login Page | P5 - Low | Application Message | Social Source Error | Tier 1 | Training Needed / User Error | 8/23/17 3:16 | 8/23/17 4:16 | 1.13 | 1 |
| 982175 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/23/17 3:18 | 8/23/17 4:21 | 1 | 1 |
| 982192 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/23/17 4:04 | 8/23/17 4:24 | 0.88 | 1 |
| 982193 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/23/17 4:07 | 8/23/17 13:40 | 3.92 | 1 |
| 982206 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 1 | Training Needed / User Error | 8/23/17 4:42 | 8/23/17 7:19 | 2.37 | 0 |
| 982219 | Email | P5 - Low | Reporting User | Uploads | Tier 1 | Training Needed / User Error | 8/23/17 5:00 | 8/23/17 7:20 | 1.38 | 1 |
| 982241 | help.medallia.com | P2 - Urgent | Partner Admin | Issue Investigation | Tier 2 | Training Needed / User Error | 8/23/17 5:52 | 8/23/17 13:24 | 11.53 | 1 |
| 982248 | Email | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 1 | Training Needed / User Error | 8/23/17 6:03 | 8/23/17 6:59 | 0.53 | 1 |
| 982249 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/23/17 6:04 | 8/23/17 10:10 | 45.92 | 1 |
| 982249 | In-App | P5 - Low | Reporting User | Calculations/scoring | Tier 1 | Training Needed / User Error | 8/23/17 6:04 | 8/23/17 10:10 | 45.92 | 1 |
| 982306 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/23/17 6:12 | 8/23/17 6:48 | 0.65 | 1 |
| 982311 | Mobile App | P5 - Low | Reporting User | Mobile Access | Tier 1 | Training Needed / User Error | 8/23/17 6:16 | 8/23/17 6:55 | 3.05 | 1 |
| 982316 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/23/17 6:24 | 8/23/17 6:51 | 3.37 | 1 |
| 982330 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/23/17 6:34 | 8/23/17 6:58 | 1.9 | 1 |
| 982332 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Training Needed / User Error | 8/23/17 6:35 | 8/23/17 7:25 | 4.65 | 1 |
| 982347 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Training Needed / User Error | 8/23/17 7:23 | 8/23/17 7:42 | 0.95 | 1 |
| 982407 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Training Needed / User Error | 8/23/17 8:42 | 8/23/17 9:11 | 25.82 | 1 |
| 982408 | In-App | P5 - Low | Reporting User | Alerts | Tier 2 | Configuration Change Request | 8/23/17 8:45 | 8/23/17 14:58 | 1.7 | 1 |
| 982424 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/23/17 9:19 | 8/23/17 11:05 | 1.35 | 1 |
| 982431 | help.medallia.com | P1 - Critical | | | Tier 2 | | 8/23/17 9:28 | | 83.75 | 1 |
| 982447 | In-App | P4 - Medium | Corporate Contact | Issue Investigation | Tier 2 | | 8/23/17 9:46 | | 2.13 | 1 |
| 982452 | Login Page | P5 - Low | Reporting User | Inactive Account | Tier 1 | Other/No Response | 8/23/17 9:50 | 8/23/17 11:07 | 1.75 | 1 |
| 982470 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/23/17 10:21 | 8/23/17 11:10 | 2.6 | 1 |
| 982480 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/23/17 10:41 | 8/23/17 11:12 | 2.12 | 1 |
| 982486 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/23/17 10:46 | 8/23/17 11:16 | 2.58 | 1 |
| 982488 | Login Page | P5 - Low | Reporting User | Blocked Account | Tier 1 | Other/No Response | 8/23/17 10:47 | 8/23/17 11:18 | 1.78 | 1 |
| 982494 | Login Page | P5 - Low | Reporting User | Can't Reset Password | Tier 1 | Other/No Response | 8/23/17 10:53 | 8/23/17 11:20 | 2.2 | 1 |
| 982523 | In-App | P4 - Medium | Corporate Contact | User/Org. Administration | Tier 2 | Configuration Change Request | 8/23/17 11:36 | 8/23/17 14:19 | 4.27 | 1 |
| 982701 | help.medallia.com | P3 - High | | | Tier 2 | | 8/23/17 13:20 | | 2.28 | 1 |
| 982715 | help.medallia.com | P3 - High | Medallia Admin | Issue Investigation | Tier 2 | | 8/23/17 13:47 | | 14.05 | 1 |
| 982774 | help.medallia.com | P2 - Urgent | | | Tier 2 | | 8/23/17 15:18 | | 3.67 | 1 |
| 982814 | Login Page | P5 - Low | Reporting User | Other (Questions, Comments) | Tier 2 | Configuration Change Request | 8/23/17 16:06 | | 5.38 | 1 |
| Advocate Challenge Data Question #2 |
| Copyright (c) 2000-2017 salesforce.com, inc. All rights reserved. |
| Confidential Information - Do Not Distribute |
| Generated By: Vanessa Tran 8/23/2017 5:18 PM |
| Medallia, Inc. |