quality healthcare
Quality and Performance Improvement in Healthcare: Theory, Practice, and Management Sixth Edition
Chapter 6
Communicating Performance Improvement Activities and Recommendations
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Objectives
Apply communication tools such as minutes, quarterly reports, and presentations in performance improvement processes
Recognize the key elements in a PI presentations and critique a presentation layout
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Flow of Information from Chartered PI Teams to Performance Improvement and Safety Council
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DarcyCarter (D) - This figure is being updated in the text and should be updated here to match. It is figure 6.1.
Minutes
Used to keep track of team progress and activities
CRAF method—Allows the recorder to focus only on necessary documentation
Conclusions of group discussion
Recommendations made by the committee or team
Actions that the committee, team, or individual members decide to take
Follow-up activity
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Reports
Regular reports to the organization’s PI and patient safety council
A minimum of quarterly reports should be submitted
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Storytelling
Key elements to successful storytelling:
Organization
Structure
Timeliness
Frequency
Connection
Celebration
Feedback
Methods of storytelling:
Storyboard
Power Point Presentations
Other electronic presentations
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Rules for Effective Storyboard Presentations
Map the board in advance with labels for each section.
Prepare clean boards for group presentation and display.
Keep detailed information in a team record binder for reference.
Plan the presentation to fit the size of the storyboard (36 x 48 inches is standard) and the general size of the panels.
Use large fonts (24 point or greater) so that people can read the boards from a distance.
Be creative with the use of color and other visual enhancements.
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Rules for Effective Electronic Presentations
Include headers for each section of the presentation
Ensure that the title is easy to read. Use clear and succinct wording throughout the poster.
The font should be large enough to read
Leave some space as you design your poster. Keep it neat and uncluttered.
Organize the layout well.
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Sample Storyboard Layout
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