Also label the answers with the codes of each questions. Thanks!
603.W13
1. Select any industry that you believe has modeled excellence in customer satisfaction and safety. Please discuss how this industry met the twin goals of safety and satisfaction. Explain how and if these lessons can be adopted in health care. Compose a one-page response. (one-page response).
603.W14
1. One of the reasons the airline industries and nuclear submarine industries have such a good track record regarding safety is that the key stakeholders would be directly harmed if safety is compromised. In healthcare, while a medical error can harm a patient, the healthcare professional may not necessarily be directly harmed. Does this dichotomy help explain why healthcare has a poor track record around patient safety? Feel free to bring in other factors that you think are germane to this issue. (200+ words).