HB homework

Lecture Notes for Emotions

7.4 What Are Emotions?

Emotions

· Intense feelings that are directed at someone or something: positive or negative.

Moods

· Feelings that tend to be less intense than emotions and are not directed at someone or something

7.4 Emotions at Work

Choosing Emotions: Emotional Labour

· When an employee expresses organizationally desired emotions during interpersonal interactions.

· Employees can experience a conflict between what they feel, and what’s expected of them.

Emotional Intelligence

· Noncognitive skills, capabilities, and competencies that influence a person's ability to succeed in coping with environmental demands and pressures

Five dimensions

· Self-awareness – awareness of your own emotions and moods

· Self-regulation – the ability to manage your emotions.

· Self-motivation – understanding how emotions affect your motivation

· Empathy – ability to recognize other people’s emotions and understand their perspectives.

· Social skills – interpersonal communication skills and ability to develop trust and rapport with others.

Negative Workplace Emotions

· Negative emotions can lead deviant workplace behaviours. Categories such as:

· Production (leaving early, intentionally working slowly)

· Property (stealing, sabotage)

· Political (gossiping, blaming co-workers)

· Personal aggression (sexual harassment, verbal abuse)