leadership reflection

3-4 short response

During week three we learned about the communication process and its importance throughout

our daily lives, specifically the workplace. The main elements involved in the communication

process are that the sender must have an initial message, the sender then encodes the message by

translating their thought into words. Then, the message is delivered through either verbal or

written communication. Next, the receiver will interpret the context of the message, then comes

the feedback referring to the message. The ability to have effective communication is very vital,

especially within a workplace, it helps ensure that everyone is working towards the same goal.

When beginning to understand the communication process, it is also important to recognize

communication barriers. A common communication barrier is selective perception, which is

when a person filters what they see or hear to suit their own needs. An example, I currently work

at a department store, at the start of my job, I fell into the habit of focusing primarily on the

praises from my manager rather than the critiques. This led to me continuously making the same

mistakes. Over time, my manager and I communicated about the issue, which allowed me to see

what I’ve been doing wrong, I resolved the issue and grew from my mistakes.

Through my previous examples, one can see that effective communication is the key element of

leadership. As a leader, I believe one should be open to listening and absorbing new thoughts

and ideas. The leader’s communication should also be specific, consistent, clear, with good logic

and reasoning. Additionally, to build a positive relationship between co-workers in the

workplace, communication should encourage conversation and build trust. Positive

communication is any type of communication that elicits a positive response, positive

communication can be created by using eye contact, authenticity, and support. An example of

this communication, my manager gives the associates clarity and correction for the mishaps we

encounter, she does it in a respectful and positive manner, it allows us to continue to be open

with her. By continuing to learn new communication skills, I hope to better myself as a leader.