Please answer the below questions from watching the attached video, please also provide a response to the attached peer discussions post:
Leila,
Hello Classmates & Professor,
My name is Leila Allen, and I am the Chief Clinical Officer at Lighthouse Autism Center. LAC is a provider of ABA, speech, and occupational therapy services for children with autism (LAC, 1). At present, Lighthouse has 14 centers, with three new locations opening in the next several months. We serve over 300 clients and families.
As the Chief Clinical Officer, I manage our Regional Directors, ensuring high-quality care and the organization's clinical operations. One of my tasks is ensuring we are always maintaining high standards for record-keeping and adhering to all ethical requirements set forth by our regulatory organizations. In this course, I hope to further my knowledge regarding medical law and determine strategies to implement better quality and regulatory processes.
The Cleveland Clinic video on "the Human Connection" is very relatable to me (2). The clients I work with are typically high need, and their families are often struggling to accept a diagnosis of autism, find resources for their children, and simply get through each day. I can relate to these families because I am part of one. As a sibling of a person with autism, I have lived with those feelings, fears, and struggles.
As a clinician, this personal connection has its advantages, but also disadvantages. Earlier in my career, it wasn't easy to separate myself from the families, not over-relate to them, and let that outweigh my clinical judgment. As I have moved along in my career, I have developed a better sense of "Leila the clinician" versus "Leila the little sister of a person with autism." This dichotomy creates a challenge when I have families that do not seem to want to put in the work. Having empathy for a family that never shows up to therapy on time or treats the therapists like babysitters is a battle nearly every day.
I am looking forward to learning with you all in this course!
Leila Allen
References:
(1) Lighthouse Autism Center. 2020. From www.lighthouseautismcenter.com
(2) The Cleveland Clinic. 2013. Empathy: The Human Connection. From https://www.youtube.com/watch?v=cDDWvj_q-o8&app=desktop.
Rondaski,
I am a Contract Manager for the Department of Defense located in the Washington D.C. area. I have served in this position for ten years. My department focuses primarily on procuring health care services and products for hospitals and clinics in the area. My team has been working for the Centers for Disease Control and Prevention (CDC) with R&D contracts, and services for COVIDS-19 initiatives.
What knowledge do I hope to gain? My primary goal is to grow my skill in administrative professional duties while contributing meaningful working discussion ideas to the team. Overall, I hope each team member can learn from each other and we are all able to share ideas and bounce opinions off each other as lessons learned.
The Cleveland Clinic - Having empathy and compassion for customers is important to the customer and as an organization. Empathy extends far beyond a patient’s medical history, sign, and symptoms. It is more thank a clinical diagnosis and treatment. Empathy encompasses a connection and an understanding that includes the mind-body and soul. Expressing empathy is highly effective and powerful, which builds the patients' loyalty. Patients want to know they are receiving the very best care, and that is conveyed when their care team is empathetic and compassionate.
Overcoming barriers to empathy: Research has found that receiving empathy from caregivers – feeling understood and accepted is critical for patient satisfaction and a key aspect of hospital reimbursement. (Ekman, 2019). On the other hand, over 60 percent of health care providers experiencing burnout across professionals, making now a harder time than ever to prioritize additional training (Ekman, 2019).
References
Ekman, E. (2019, April 24). How to Overcome Barriers to Empathy in Health Care. Retrieved from Greater Good: https://greatergood.berkeley.edu/article/item/how_to_overcome_barriers_to_empathy_in_health_care
JWI 570, experts of practice videos. Week 1. Welch, J – Bureaucracy in healthcare.
JWI 570, experts of practice videos. Week 1. Ishrak, O – Laws.