Case Study 2: Quality Analysis
· Table 14-5 Number of Student Complaints by Complaint Type
|
Complaint Type |
Total Visits |
||||||
|
September |
34 |
38 |
16 |
45 |
13 |
103 |
824 |
|
October |
23 |
24 |
7 |
40 |
9 |
56 |
956 |
|
November |
14 |
50 |
11 |
20 |
26 |
34 |
1167 |
|
December |
67 |
40 |
12 |
17 |
34 |
9 |
1034 |
|
January |
13 |
31 |
10 |
12 |
15 |
45 |
645 |
|
February |
20 |
60 |
4 |
13 |
9 |
6 |
1645 |
|
March |
23 |
97 |
18 |
23 |
4 |
3 |
1432 |
|
April |
43 |
31 |
3 |
14 |
13 |
0 |
745 |
|
May |
4 |
25 |
0 |
12 |
16 |
1 |
456 |
|
Total |
241 |
396 |
81 |
196 |
139 |
257 |
8904 |
· Complaint
· 1. The quality of service received
· 2. Waiting time was too long
· 3. Follow-up care was not available
· 4. Clinic was hard to find in the building
· 5. The medical care/treatment took too long
· 6. They could not find my medical record