Your Task
You are to research (include referencing) and analyse the following 2 questions:
Assessment Description
Question 1
: from content covered in Week Two (400 words worth 10 marks)
Explain what job satisfaction is. How does a high level of job satisfaction influence employee behaviour?
How does job satisfaction influence customer satisfaction?
Question 2
: from content covered in Week Three (400 words worth 10 marks)
Explain the difference between formal and informal groups in the workplace. No matter whether groups are formal or informal, norms are often developed to manage group behaviour. Explain how group norms are developed and enforced in the workplace.
Assessment Instructions
The assessment does not require an introduction, conclusion or table of contents. Please refer to the marking criteria to assist as a guideline to help you complete the tasks.
All Turnitin Submissions must be in WORD format. Files submitted in PDF’s will not be accepted.
KBS presentation guidelines: Arial, size 11 font, 1.5 spacing
Reference guide: Your key reference should be the weekly chapter reading and referencing should be in
the Harvard style – please refer to Kaplan’s ‘
Harvard Referencing Guide
’.