journal

Journal 4

CONTENT:

Read the Following:

Lead Like Jesus (2016) by Ken Blanchard, Phil Hodges, and Phyllis Hendry a. Part V: Chapters 21-24; Part VII: Next Steps to Leading like Jesus Chapters 31 & 32 and checklists

Jesus on Leadership (1998) by C. Gene Wilkes a. Principle #5: Take Up the Towel & Principle #6: Share Responsibility & Authority

Blog Post. The King who led with a towel. www.Christian-Leadership.org. Retrieved from http://christian-leadership.org/the-king-who-led-with-a-towel-jesus-leadership-role-model/ FORMAT: Write the following: “A Change Journal” This week’s journal invites you to think about change. How has your thinking changed so far in this course? How and why did you see change in some of the characters of the film? How might you want to change your thinking or actions in your leadership (both inner leadership and outer leadership) based on what you have observed and read so far? How did Jesus lead that invited people to change?

Journal 5

CONTENT: Read the Following: 1. Review all lecture material and your lecture notes from Units 9 & 10. 2. The Service Culture Handbook (2017) by Jeff Toister (the entire book). 3. Article: Coronavirus impact on service organizations. Weathering the storm. By Nicolas Guzman, Mitesh Prema, Rohit Sood & David Wilkes (2020). McKinsey & Company. Retrieved from https://www.mckinsey.com/business-functions/operations/our- insights/coronavirusimpact-on-service-organizations-weathering-the-storm# FORMAT: Write the following: “Compare & Contrast & COVID-19” This week’s learning journal invites you to think about an experience you have personally had in the service industry. Maybe it is a job you had a tea shop, or an experience returning an item to a store. Maybe it is connected to a family business, an airline experience of any number of hundreds of interactions you have had as they relate to service. Pick one incident/ event and reflect on it (either good or bad) in light of the ideas put forth by Jeff Toister. For example, would you go back to that business? Why or why not? Did the leader/ manager embody a service mindset? I also invite you to answer this question, “What do you think some of the biggest challenges to a good service and healthy service cultures in organizations have been since the COVID-19 pandemic entered our world?” Suggestion: This would be a great journal entry to include images and photos to make a scrapbook to go along with your ideas. Be sure to include the citation of where you retrieved each image from.