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9 From Theory to Practice: Real-World HPI Projects

This book has shared with you the roles and competencies for human performance improvement. It’s shared the models and best practices in the field of HPI. While the book provided many examples to illustrate how these models and best practices are put to use in the workplace, nothing illustrates better how it all comes together than actual projects that have been completed by experienced HPI practitioners. This chapter will share the details of five HPI projects. It concludes with “words of wisdom” from experienced HPI practitioners for those of you who are new to the field.

Safe Forklift Operation

Sometimes it takes an accident to draw attention to a problem. That’s exactly what happened at a large cosmetics company. A forklift operator drove her forklift into a steel support column en route to the cafeteria. The accident resulted in a crushed leg. It should come as no surprise that the manager in charge had great concerns about the growing number of safety incidents with forklifts and came to the HPI practitioner requesting training for all forklift operators.

The operations manager gave the HPI practitioner some freedom to look into the root causes of the incidents. His position: “Solve my problem so that it stays solved. Fix it so that it stays fixed.”

The major stakeholders for the project initially were the operations manager and the forklift operators. The project team consisted of three forklift operators, the senior manager, and the HPI consultant. The project team was not constrained by time or budget.

The first step was to conduct the performance analysis. The team also reviewed accident reports, training literature, and the National Institute for Occupational