WORD PROCESSING SOFTWARE TRAINING PROGRAM 2201

Imagine that DNA has implemented a new word processing software training program and the employees show little improvement after attending this training. The training is a two-hour, computer-based tutorial that employees complete as per their convenience.

Complete the following:
•Review the Reaction Outcome Evaluation Scoring Guide to ensure that you have met the requirements for this assignment.
•Design a reaction outcome evaluation that identifies employees' motivation and attitudes about this training.
•In addition to creating the evaluation, describe in 1–2 pages the elements of a successful reaction outcome evaluation, the advantages and disadvantages of this type of evaluation, and also address how you would and would not use the results from this evaluation.
•Please use a minimum of two outside resources in your response and be sure to cite your sources in APA format

Your Name
BUS4047 Section, Term, Year 
u05a1 Reaction Outcome Evaluation
RETAIN THE HEADINGS/SUBHEADINGS: but, DELETE ALL INSTRUCTIONS!
PROBLEM SCENARIO: Imagine that DNA has implemented a new word processing software training program and the employees show little improvement after attending this training. The training is a two-hour, computer-based tutorial that employees complete as per their convenience.
Complete the following:
•	Review the Reaction Outcome Evaluation Scoring Guide (see below) to ensure that you met the requirements for this assignment.
•	Design a reaction outcome evaluation that identifies employees' motivation and attitudes about this training (see HELP HINTS, below) and provide supporting rationale.
•	In addition to creating the evaluation, describe in 1–2 pages the elements of a successful reaction outcome evaluation, the advantages and disadvantages of this type of evaluation, and also address how you would and would not use the results from this evaluation.
•	Incorporate a minimum of two (2) outside resources in your response to substantiate your perspectives, and be sure to cite your sources according to APA 6th edition (i.e., properly formatted in-text citations and end references).
Reaction Outcome Evaluation Scoring Guide Distinguished Category 

1.	Creates a reaction outcome evaluation of adequate detail that identifies employee's motivation and attitudes about training and provides a detailed supporting rationale.
2.	Describes elements of a successful reaction outcome evaluation and the advantages and disadvantages of a reaction type of evaluation and provides a detailed supporting rationale.
3.	Explains how the results of an evaluation would and would not be used and provides a detailed supporting rationale.
Reaction Outcome Evaluation 
HELP HINTS: Create an original survey predicated on Kirkpatrick’s Reaction Outcome Evaluation – Four Levels of Effective Training (see steps, below) that identifies employee's motivation and attitudes about training. An effective survey format would incorporate multiple choice questions using a Likert scale that can be quantitatively measured plus one or two open-ended questions (qualitative measurement). The Likert scale should include a legend, such as:
Please rate your training experience using the following scale:
1 = strongly disagree | 2 = disagree | 3 = neither agree or disagree | 4 = agree | 5 = strongly agree
Kirkpatrick’s Reaction Outcome Evaluation – Four Levels of Effective Training
1.	Step 1. Reaction
2.	Step 2. Learning
3.	Step 3. Behavior
4.	Step 4. Results
Reaction Outcome Evaluation Supporting Rationale
Provide a rational that supports the reasons for your reaction outcome evaluation.
Successful Reaction Outcome Evaluation
Provide details for what constitutes a successful reaction outcome evaluation.
Advantages and Disadvantages of Evaluation Type
Provide details about the advantages and disadvantages of the evaluation type.
How You Would and Would Not Use the Results From This Evaluation
Provide details about how you would, or would not, use the results from this evaluation to mitigate DNA’s problem scenario (see Unit 5 learning module; also described on page one of this template).
References
Incorporate at least two outside references, using APA format, to substantiate your perspectives.
Noe, R. A. (2013). Employee training and development (6th ed.). New York: McGraw-Hill/Irwin
Mind Tools. (2013). Kirkpatrick's four-level training evaluation model: Analyzing training effectiveness. Retrieved from http://www.mindtools.com/pages/article/kirkpatrick.htm
Also visit Don Clark’s site > http://www.nwlink.com/~donclark/hrd/isd/kirkpatrick.html > However, this is not considered a scholarly reference and, thus, cannot be used to fulfill one of the required sources> http://www.nwlink.com/~donclark/hrd/isd/kirkpatrick.html