Week 4 case assignment

Week 4: Cases/Questions Assignment
For your week Four Case/Questions Assignment, complete the following case from Chapter Thirteen. Please submit your answers typed in a Word Document

• Customer Service at Nordstrom  Read theCase Study entitled, “Customer Service at Nordstrom" on pages 508-509. Then, answerthe Questions at the end of the case.
  
  I selected the most interesting and applicable questions and cases for the class.  Please be sure to back up your answers with facts from the textbook.

Please number each of your answers.  This is very important so that I understand which questions you are responding to.

Please answer the questions completely. Remember, it is quality that counts so be thorough yet to the point.

Case Assignment Grading Criteria:

Thoroughly answered all of the questions:  60 points possible
References to course material:  20 points possible
Spelling/Grammar at the college level:  10 points possible
Quality/Content:  10 points possible

Total points possible:  100 points