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Richton Toys is an independent toy designer and has been around for about 2 years. Up until now, they have occupied 1/2 of a floor in a 30-story office tower, and are currently using a CAT5 ethernet LAN that a previous tenant installed for their network. Recently, several users have installed a 802.11b network on their own. Moore H. Pschorr, the company CEO, is becoming concerned about the network setup, as corporate espionage is rampant in the toy industry, but so far, the WLAN is popular with his teams. Additionally, the sales department has been complaining about how unprofessional it is to have problems with or lose a connection during a sales meeting or conference. At this point in time, Richton Toys does not have a formal I.T. department, though Jim Coombes, a very tech-savvy user is currently managing it on the side. He also has some ideas for improving the network but may not have all of the skills to make the best decisions. Since the Human Resources department has a clearer view of the company's future growth in the near future, CEO Moore has asked them to bring in your consulting firm to listen to some ideas from the team, and to provide them with some solid direction where to go.

Your Assignment

Your role is as a consultant to Richton Toys. You have been requested by Moore H. Pschorr to attend a meeting with himself and Jim Coombes, to determine the best possible network scenario for speed and efficiency, and to also protect the proprietary information of Richton Toys.

CHARACTERS

Richton Toy Corporation

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Moore H. Pschorr 
Chief Executive Officer

Su Manipata 
HR Representative

Denise Robbins
Sales Manager
Terrence Shipman 
Toy Designer
Jim Coombes
Project Mgr. / "Temporary I.T. Guy"

 

KEY PLAYERS

Moore H. Pschorr, Chief Executive Officer

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"I’m not looking for model numbers and pricing at the moment. I’d like you to tell us how you would proceed with restructuring our setup so that we can ensure both speed and consistency as well as the room to grow. Is a WLAN feasible? Will we need to buy new PCs? Jim is still moving around that antenna all over the place and everyone still complains about losing the wireless signal. I want this thing to work so he can get back to his real job."

 

Su Manipata, Human Resources Representative

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"We are in the process of ramping up our engineering staff and we will add 20 engineers over the next year. We will be adding some new offices and reconfiguring some cubicles, so I want this network to be as flexible as possible. Also, we may expand to another part of the floor if we continue on this current trajectory."

 

Denise Robbins, Sales Manager

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"I want the flexibility to throw together a conference anywhere on our floor. I don’t want to have to reconnect to the network when I move from my office to the conference area.

I want our customers to have access to a portion of our network when they are in the building for collaboration purposes. Customers should also have access to the Internet so they can access email, etc…"

 

Terrence Shipman, Toy Designer

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"My main concern is security. I hear that these types of networks are prone to eavesdropping. We have to have protection over our designs... and especially over documentation regarding our pending patents. The company across the hall has a WLAN and I can see their network listed when I click “View Available Networks”. I think we should stick with our wired network."

 

Jim Coombes, Project Manager and "Temporary I.T. Guy"

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I want the fastest possible speed. My friend has an 802.11n network in his house and its max speed is 160 Mbps. The 802.11b is slow….we are only getting about 4Mbps. We download lots of CAD drawings, so speed is important. And for some reason, my connection drops and I have to disable/enable the wireless card to get it going again. That takes up a lot of time. I think we need a new wireless router and 802.11n is the way to go.

 

YOU DECIDE

Activity or Assignment

Short Paper

Based on the scenario with Richton Toy Company, answer the following questions in a short 300-500 word paper. Explain your decision and your decision-making process, based on what your decisions are and why you made that decision.

  1. Question: What is the first step you will take in developing a strategy to respond to this situation?
  2. Question: Based on the information provided, what specific recommendations would you make and why?
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