Strategic Management and Strategic Information Technology
Strategic Management
Which of the following does NOT usually function as an entry barrier?
Economies of scale |
High strategic stakes |
Product differentiation |
Switching costs |
A challenge in conducting an external analysis is that:
brand loyalty is low. |
markets may be concentrated. |
markets may be fragmented. |
forecasts aren't facts. |
A long-term contract is usually an agreement between:
two organizations in the same industry. |
an organization and its suppliers. |
two organizations in unrelated industries. |
a domestic and international organization. |
The product-market evolution matrix is based on the:
industry analysis. |
product life cycle. |
internal strengths and weaknesses. |
opportunities and threats. |
An organization's __________ are its goal-directed plans and actions in which its capabilities and resources are matched with the opportunities and threats in its environment.
mission statements |
vision statements |
strategies |
objectives |
Ethics can be defined as:
the obligation of organizational decision makers to make decisions and act in ways that recognize the interrelatedness of business and society. |
the intentional and ongoing actions of an organization to continuously transform itself by acquiring information and knowledge. |
the rules and principles that define right and wrong decisions and behavior. |
making decisions and implementing strategies that allow an organization to develop and maintain a competitive advantage. |
Characteristics of dynamic capabilities include all of the following EXCEPT:
timely responsiveness. |
reactive responsiveness. |
rapid and flexible product innovation. |
coordinating and deploying organizational resources and capabilities. |
The role of top-level decision makers in the strategic management process is to:
develop the overall goal that the organization hopes to achieve. |
establish the overall operational goals. |
establish functional strategies. |
supervise line managers. |
Which of the following are strategic factors often used in depicting strategic groups?
Image and quality |
Quality and price |
Distribution access and image |
Market share and image |
__________ is an arrangement in which a foreign firm buys the rights to manufacture and market a company's product in that country for a negotiated fee.
Direct investment |
Joint venture |
Franchising |
Licensing |
Management Information Systems
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and:
improved flexibility. |
improved decision making. |
improved business practices. |
improved efficiency. |
Buying or selling goods over the Internet is called:
e-commerce. |
e-business. |
an intranet. |
an extranet. |
The feature of political systems in which a body of laws is in place that permits individuals to recover the damages done to them by other actors, systems, or organizations is referred to as:
accountability. |
responsibility. |
due process. |
liability. |
The multitasking, multi-user, operating system developed by Bell Laboratories that operates on a wide variety of computing platforms is:
Unix. |
Linux. |
OS X. |
COBOL. |
Data mining is a tool for allowing users to:
quickly compare transaction data gathered over many years. |
find hidden relationships in data. |
obtain online answers to ad hoc questions in a rapid amount of time. |
summarize massive amounts of data into much smaller, traditional reports. |
The telephone system is an example of a __________ network.
peer-to-peer |
wireless |
packet-switched |
circuit-switched |
Specific security challenges that threaten clients in a client/server environment include:
tapping, sniffing, message alteration, and radiation. |
hacking, vandalism, and denial of service attacks. |
theft, copying, alteration of data, and hardware or software failure. |
unauthorized access, errors, and spyware. |
Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?
Safety stock |
Continuous replenishment |
Just-in-time strategies |
Demand planning |
Which of the following is NOT one of the unique features of e-commerce technology?
Information density |
Transparency |
Richness |
Social technology |
Which of the following managerial roles is NOT supported by information systems?
Spokesperson |
Resource allocator |
Leader |
Nerve center |
Strategic Information Technology
What do you call any mechanical and/or electrical means to supplement, extend, or replace human, manual operations or devices?
Technology |
Internet |
Networking |
Information management |
Foreign companies such as Toyota are producing goods in the U.S. to minimize the effect of:
export regulations. |
embargoes(Not 100% Sure). |
tariffs. |
quotas. |
The five phases of value chain analysis include all of the following EXCEPT:
outbound logistics. |
service. |
sales and marketing. |
computer technology. |
Competitive advantage gained by using information systems is usually:
permanent, because innovation tends to be ongoing. |
a slow process because technology changes slowly. |
long lasting because the E-Business Innovation Cycle is cyclical. |
short-lived because competitors can copy emerging information systems. |
__________ is any software that covertly gathers information about a user though an Internet connection without the user’s knowledge.
Viruses |
Worms |
Spyware |
Adware |
Typical information systems in marketing do NOT include:
market research and analysis. |
pricing and sales analysis. |
product location analysis. |
customer service tracking. |
__________ systems are highly useful for standardized, repetitive tasks such as making entries in a check register.
Packaged |
Stand-alone |
Expert |
Custom |
A successful CRM strategy must include:
policy and business process changes. |
customer service changes. |
employee training changes. |
All of the above |
Systems analysts use _________ for collecting system requirements.
only interviews and observations |
only interviews, questionnaires, and observations |
only interviews, questionnaires, document analysis, and observations |
interviews, questionnaires, document analysis, observations, and problem decomposition |
Examples of the ethical conundrum include all EXCEPT the following:
using computer time at work to read personal e-mail. |
organizations compiling personal information about shopping habits. |
the government regulating computer crimes. |
using technology to rearrange photographs. |
International Management
The appropriability of technology deals with:
technology that has been illegally appropriated by a foreign government. |
how appropriate the technology is for generating long-term profit. |
how easily the technology can be learned and used by the host nation employees. |
the ability of the firm to profit from its technology by protecting it from its competitors. |
Which of the following is NOT a cultural variable?
Kinship |
Career choice |
Education |
Religion |
In contrast to Russians, Arabs are more likely to make concessions because of their interest in:
long-term relationships. | ||||||||||||||||||||||||||||
compromise. | ||||||||||||||||||||||||||||
accommodating the needs of others. | ||||||||||||||||||||||||||||
financial negotiating variables. The process by which a firm’s managers evaluate the future prospects of the firm and decide on appropriate strategies to achieve long-term objectives is called:
The critical criterion in the use of a franchising strategy is:
Which of the following is an example of the competitive aspect of strategic alliances?
The creation of a(n) __________ facilitates the beginning of a global strategy.
__________ are usually preferable where a high level of technical capability is required.
__________ suggests the need for job security, whereas people with __________ would probably be motivated by more risky opportunities for variety and fast-track advancement.
The degree of general importance that working has in the life of an individual is called:
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13 years ago
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