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Question 1 of 40

2.5 Points

The principles on which ISO 9000 are based come from:

 

 

 

A. Crosby’s Quality Vaccine.

 

 

B. Crosby's Fourteen Steps to Quality Improvement.

 

 

C. the Pareto Principle.

 

 

D. Deming’s Fourteen Points of Management.

 

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Question 2 of 40

2.5 Points

In which stage are objectives established in the operating principle of ISO management?

 

 

 

A. Plan

 

 

B. Do

 

 

C. Check

 

 

D. Act

 

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Question 2 of 40

2.5 Points

In which stage are objectives established in the operating principle of ISO management?

 

 

 

A. Plan

 

 

B. Do

 

 

C. Check

 

 

D. Act

 

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Question 4 of 40

2.5 Points

The quality __________ must address each clause of the ISO 9001 standard, illustrating management responsibility.

 

 

 

A. registration form

 

 

B. management system

 

 

C. charter

 

 

D. manual

 

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Question 5 of 40

2.5 Points

ISO 9001 is __________ so it __________ be applied to any kind of organization.

 

 

 

A. specific; cannot

 

 

B. generic; cannot

 

 

C. generic; can

 

 

D. specific; can

 

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Question 6 of 40

2.5 Points

ISO 9000 may be __________ in a mature total quality environment.

 

 

 

A. required

 

 

B. necessary

 

 

C. mandated

 

 

D. redundant

 

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Question 7 of 40

2.5 Points

__________ is a characteristic of TQM but not of ISO 9000.

 

 

 

A. Teamwork

 

 

B. Unity of purpose

 

 

C. Education and training intensive

 

 

D. Scientific approach to problem solving

 

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Question 8 of 40

2.5 Points

In which stage are the results of the actions measured in the operating principle of ISO management?

 

 

 

A. Plan

 

 

B. Do

 

 

C. Check

 

 

D. Act

 

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Question 9 of 40

2.5 Points

By a(n) “__________environment” we mean an organizational environment that has persisted in companies for decades, until the total quality management movement began to changes things.

 

 

 

A. functional

 

 

B. matrix

 

 

C. originating

 

 

D. traditional

 

 

 

Question 10 of 40

2.5 Points

Which of the following is NOT an appropriate motive for adopting ISO 9000?

 

 

 

A. To improve competitive posture

 

 

B. To improve operations

 

 

C. To obtain a marketing advantage

 

 

D. To create a QMS that will be recognized by customers worldwide

 

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Question 11 of 40

2.5 Points

With ISO 9001, prices can be more competitive because:

 

 

 

A. processes are more efficient.

 

 

B. the focus is on the customer.

 

 

C. quality controls are in place.

 

 

D. waste is minimized

 

 

 

 

 

Question 12 of 40

2.5 Points

The ISO 9000 principle of leadership includes:

 

 

 

A. taking advantage of fully involved employees.

 

 

B. establishing unity of purpose.

 

 

C. basing decisions on the analysis of accurate, relevant, and reliable data.

 

 

D. following a systems approach to management.

 

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Question 13 of 40

2.5 Points

__________ is a worldwide federation of national standards organizations from more than 158 nations.

 

 

 

A. The American National Standards Institute

 

 

B. Technical Committee 76

 

 

C. The International Organization for Standardization

 

 

D. The American Society for Quality

 

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Question 14 of 40

2.5 Points

The operating principle of ISO’s management system standards is:

 

 

 

A. TQM.

 

 

B. QMS.

 

 

C. PDCA.

 

 

D. ISO 9001.

 

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Question 15 of 40

2.5 Points

The ISO 9000 has been revised __________ times since its original release.

 

 

 

A. two

 

 

B. three

 

 

C. four

 

 

D. five

 

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Question 16 of 40

2.5 Points

The ISO 9000 quality management system (QMS) is based on __________ principles from total quality management (TQM).

 

 

 

A. 4

 

 

B. 6

 

 

C. 8

 

 

D. 12

 

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Question 17 of 40

2.5 Points

Which of the following statements outline the relationship factor?

 

 

 

A. ISO 9000 and total quality are not in competition

 

 

B. ISO 9000 and total quality are not interchangeable

 

 

C. ISO 9000 is compatible with total quality

 

 

D. All of the above

 

 

 

Question 18 of 40

2.5 Points

Which of the following is a documentation requirement for the ISO 9000 quality system?

 

 

 

A. A Quality Policy

 

 

B. Statement of Customer Focus

 

 

C. Statement of Management Commitment

 

 

D. Declaration that Teamwork is to be employed in all areas

 

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Question 19 of 40

2.5 Points

To keep ISO 9001 relevant, a systematic review of ISO 9001 was completed in:

 

 

 

A. March 2011.

 

 

B. October 2011.

 

 

C. March 2012.

 

 

D. October 2012.

 

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Question 20 of 40

2.5 Points

In the __________ stage of the PDCA Cycle, changes may be made to plans.

 

 

 

A. Do

 

 

B. Control

 

 

C. Check

 

 

D. Act

 

 

 

 

 

Question 21 of 40

2.5 Points

With FMEA, once the possible types of failures that could happen to a product or process are identified, the next step is to rank the consequences of each potential failure by:

 

 

 

A. seriousness/criticality to the customer.

 

 

B. probability of the fault’s occurrence.

 

 

C. probability of the fault’s detection by systems responsible for defect prevention or detection.

 

 

D. All of the above

 

 

 

 

 

Question 22 of 40

2.5 Points

In what matrix of the QFD HOQ are the improvement factor and sales point developed?

 

 

 

A. Matrix 1 (Customer Needs)

 

 

B. Matrix 2 (Planning)

 

 

C. Matrix 4 (Interrelationships)

 

 

D. Matrix 6 (Design Targets)

 

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Question 23 of 40

2.5 Points

QFD can be:

 

 

 

A. applicable to a wide range of products (or services), whether competed or not.

 

 

B. applicable to large or small companies/organizations.

 

 

C. applicable to both new and existing products.

 

 

D. All of the above

 

 

 

Question 24 of 40

2.5 Points

There are two ways to evaluate decisions. One way is to:

 

 

 

A. examine the results.

 

 

B. examine the input that is used in decision making.

 

 

C. evaluate the process used in making the decision.

 

 

D. A or C

 

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Question 25 of 40

2.5 Points

Objective information is:

 

 

 

A. not reliable.

 

 

B. open to interpretation.

 

 

C. factual.

 

 

D. not always factual.

 

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Question 26 of 40

2.5 Points

Which of the following reveals whether process variation is the result of a special cause?

 

 

 

A. Control Chart

 

 

B. Check Sheet

 

 

C. Pareto Chart

 

 

D. Run Chart

 

 

 

 

 

 

Question 27 of 40

2.5 Points

Which of the following is used to show correlation of two variables?

 

 

 

A. Run Charts

 

 

B. Histograms

 

 

C. Scatter Diagram

 

 

D. Stratification

 

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Question 28 of 40

2.5 Points

Which chart is often referred to as a trend chart?

 

 

 

A. Control Chart

 

 

B. Run Chart

 

 

C. Pareto Chart

 

 

D. Scatter Diagram

 

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Question 29 of 40

2.5 Points

The __________ is used to simultaneously make the collection of data easy, while at the same time displaying it in a manner that provides useful information to the user.

 

 

 

A. flowchart

 

 

B. check sheet

 

 

C. cause-and-effect diagram

 

 

D. Pareto chart

 

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Question 30 of 40

2.5 Points

Which of the following is NOT part of the Five-S philosophy?

 

 

 

A. Store

 

 

B. Secure

 

 

C. Shine

 

 

D. Sustain

 

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Question 31 of 40

2.5 Points

A __________ is a picture of a process that shows the sequence of steps performed.

 

 

 

A. cause-and-effect diagram

 

 

B. flowchart

 

 

C. Pareto chart

 

 

D. histogram

 

 

 

 

Question 32 of 40

2.5 Points

Which of the following is a strategy for helping people think creatively?

 

 

 

A. Idea vending (or stirring the pot)

 

 

B. Being risk averse

 

 

C. Unwillingness to hear “over the top” ideas or input

 

 

D. Looking for the one right answer

 

 

 

 

Question 33 of 40

2.5 Points

The purpose of a __________ is to show you where to apply your resources by revealing the significant few from the trivial many.

 

 

 

A. flowchart

 

 

B. check sheet

 

 

C. histogram

 

 

D. Pareto chart

 

 

 

 

Question 34 of 40

2.5 Points

In what matrix of the QFD HOQ are the improvement factor and sales point developed?

 

 

 

A. Matrix 1 (Customer Needs)

 

 

B. Matrix 2 (Planning)

 

 

C. Matrix 4 (Interrelationships)

 

 

D. Matrix 6 (Design Targets)

 

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Question 35 of 40

2.5 Points

A plus symbol (+) in one of the squares under the HOQ roof indicates that the two technical requirements forming that intersection:

 

 

 

A. are closely related.

 

 

B. are supportive of each other.

 

 

C. are high priority customer needs.

 

 

D. verifies the math in the planning section.

 

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Question 36 of 40

2.5 Points

Factors that inhibit problem-solving creativity include:

 

 

 

A. failing to be concerned about risk.

 

 

B. having more than 4-5 people on the team.

 

 

C. allowing ambiguity.

 

 

D. fear of looking foolish or being rejected.

 

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Question 37 of 40

2.5 Points

__________ tries to identify all the possible types (modes) of failures that could happen to a product or process--before they happen.

 

 

 

A. Cause-and-effect diagram

 

 

B. Five-S

 

 

C. FMEA

 

 

D. QFD

 

 

 

 

 

Question 38 of 40

2.5 Points

DFMEA stands for:

 

 

 

A. design failure mode and effects analysis.

 

 

B. design function mode and effects analysis.

 

 

C. design failure mode and efficiency analysis.

 

 

D. design feature methods and efficiency analysis.

 

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Question 39 of 40

2.5 Points

In the PDCA Cycle, whether the implemented solution has failed completely or does not measure up to expectation, the conceptual adjustment will be carried forward to the __________ step of another PDCA Cycle.

 

 

 

A. Plan

 

 

B. Do

 

 

C. Check

 

 

D. Adjust

 

 

 

 

Question 40 of 40

2.5 Points

__________ are typically used to identify and isolate causes of a problem.

 

 

 

A. Fish-bone diagrams

 

 

B. Pareto charts

 

 

C. Decision models

 

 

D. Process maps

 

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